Every review we hold for the Dartford office, from every platform, shown as written. First names only.
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4/5
GoogleVery kind and helpful staff. Helped with my mortgage offer. Make sure to outline questions and comments clearly as sometimes things could get lost in communication.
Jamie Β· 1 May 2023
Agent replied Β· 30 July 2023
Thank you for your great review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWeβve had a great experience with Mann lettings, Especially with Abbey. She worked tirelessly to get us into our new home within a week! And always quickly answered any questions we had for her, would definitely recommend xPositiveResponsiveness, Quality, Professionalism
Talia Β· 25 August 2021
Agent replied
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe needed a new fridge freezer at our address as the old one was faulty ..... I messaged Piara and within two days one was on order and had been delivered in the next couple of days after that!
Very impressed with the service - many thanks πππ» β¦
Karen Β· 31 July 2018
Agent replied
Hi Karen
Thank you for taking the time to leave us a 5* review! It is greatly appreciated and lovely to see our staff members' hard work paying off. We will ensure this is passed on so the team are aware of the amazing job they are doing.
Many thanks, Bethany
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5/5
GoogleOverall experience with the team at Dartford for helping us find a property to rent was fantastic. and The customer experience and service from Luke was brilliant! thank you very much!
Hannah Β· 28 July 2019
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5/5
GoogleI had the pleasure of dealing with Millie and she guided us throughout the entitle process. Millie ensured we were well informed throughout the house purchase and will highly recommend her services.
Carlos Β· 25 August 2022
Agent replied Β· 24 August 2024
Thanks Carl for the lovely 5* review! Best wishes, Graham - Customer Relations
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5/5
GoogleI had the pleasure of dealing with Millie and she guided us throughout the entitle process. Millie ensured we were well informed throughout the house purchase and will highly recommend her services.
Carl Β· 30 July 2022
Agent replied Β· 30 July 2023
Thanks Carl for the lovely 5* review! Best wishes, Graham - Customer Relations
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5/5
GoogleA 5 star team friendly and helpful and always willing to help. Sales manager Tim really went above and beyond to help us with our move on 2 occasions. Would highly recommend.
Dean Β· 30 July 2022
Agent replied Β· 30 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHouse SOLD , fast efficient professional service. Thanks again guys x
Sue Β· 26 February 2024
Agent replied Β· 24 August 2024
Many thanks Sue for your brilliant 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWoW, where do we start...
What i can honestly say is that the team @ Mann (Dartford) are very dedicated,
Our first contact was with Luke and his knowledge is extensive and honest, his dedication to his job is amazing, despite us going too and from 2 properties in the area he was extremely helpful and understanding,
Then we had dealing's with Tim (branch manager) and again his knowledge is also extensive and he was also extremely patient and understanding when we hit a snag with our previous letting agents...
This is one company that is extremely well organised and I have no hesitations in recomending their services to anybody,
I have delt with many organisation in the past and Mann @ Dartford are the far best so far and deserve acknowledgement and a highly positive review!!
Well Done Tim & Luke, not forgetting other team members who are behind the scene too
Nigel Β· 31 July 2016
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5/5
GoogleMy experience with Mann letting agency was extremely awesome. My agent (luke) from our initial consultation was very helpful in selecting an ideal property. He picked me up from the train station on the day of our viewings. He kept me informed about each process and was always polite. He even went as far as sorting my mails when there was an issue with the post box keys. Overall personal experience was outstanding. And I have already referred 2 of my friends to Luke at Mann Lettings. I would like to personally say thank you very much luke for making my move very smooth and hassle free. Thank you very much for your attention to details even the small ones. Thank you for your efficiency and the passion you show. It's very contagious . Truly it's one to be emulated. Thank you for holding on to the property for me even when there was a delay with the agreed move date. You are truly a star . I love my new home...it's calm and the view is just... ooooolala!!.
Thank you so much for an exceptional job done and I will definitely be recommending you guys .
I am truly grateful Luke. And to your colleague Tim. Thank you both. God bless.
You deserve more than a 5 star!!!
Claire
Christ Β· 31 July 2016
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5/5
GoogleI contacted Lee Grace about letting my property and he was very efficient. Both Lee Grace and Gabriella Pizza have been most helpful in advising me on viewings and in giving me detailed information on the terms and conditions of letting of the property. The property has only just been let but I am confident that they have provided a good service. I am paying for full management costs but as the property has only just been let I am unable to review this service as yet.
Dilys Β· 1 August 2014
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5/5
GoogleI found Mann Lettings to be very professional. They gave good advice and always willing to help with any problems/issues that may arise. They are easily reachable and very proactive.
Pam Β· 30 July 2022
Agent replied Β· 30 July 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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1/5
GoogleDidn't disclose that a property had old type of cladding and thus unsuitable for mortgage buyers until AFTER a viewing and offer had been made, ridiculous waste of time
Tnoel999888 Β· 30 July 2022
Agent replied Β· 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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4/5
GoogleThis is my first experience letting with Mann but I have found them to be very helpful and professional. The process of signing paperwork and getting keys went off without a hitch and Luke quickly made himself very available whenever I had any questions.
The staff answering the phone in the office have always been friendly as well, which always helps when you're moving to a new area.
So far, it's been a very pleasant and painless experience!
Candice Β· 31 July 2016
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5/5
GoogleExcellent service! We had a pleasure to deal with the Branch manager Tim who is kind, highly professional and efficient. He always has a smile on his face and made the whole process very easy. Thank you very much, appreciate your work!
GyΓΆngyi Β· 28 July 2019
Agent replied
HellO,
Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Tim and everyone involved at Mann in the Dartford branch.
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5/5
GoogleA massive thank you to EMMA and Tim at Mann's. I had to move out at short notice due to personal reasons and they were beyond brilliant during and after my time using them for 2 years. Excellent professional and swift service.
Marcella Β· 28 July 2019
Agent replied
Marcella, your thank you, review and 5* rating are very much appreciated. I will pass your comments to Emma & Tim. Best regards, Mark
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5/5
GoogleTony, the mortgage broker was very helpful. Every question I had, he answered with patience and he guided me through the process.
Keep up the good work, Tony.
Roxana Β· 30 July 2022
Agent replied Β· 30 July 2023
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThey were incredibly helpful! Couldn't have asked for a better experience. We were moving from abroad and they helped us through every thing and showed patience through it all. Would definitely come back again if we needed something in the future.
Casey Β· 23 August 2019
Agent replied
Thank you Casy for taking the time to leave us this great 5* review! It's great to see that the professional and friendly approach taken by the Mann branch made this a excellent experience for you. Kind regards, Lucy.
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5/5
GoogleExcellent service from Tim, Piara and Luke. Very conscientious support throughout the letting process and I'm very happy with the results. Piara has managed the property with expertise for over a year, dealing with every issue and enquiry promptly and professionally.
Julius Β· 28 July 2019
Agent replied
Thank you for your review of our Mann office, Julius! I'm so glad that we were able to help and provide the service you needed. We look forward to continuing to work with you. Kind regards
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5/5
GoogleThe lettings department in all areas have been outstanding. Efficient, polite and helpful. Notably Piara who has handled matters in a professional manner and gone the extra mile - she is a great asset to the company. Thank you so much.
Frances Β· 28 July 2019
Agent replied
Hi Frances
Thank you for taking the time to leave this review. I am delighted to hear that Piara has provided you with such an excellent level of customer service. I will make sure your comments are fed back to her because she has definitely earned those 5 stars!
Kind regards, Chris
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5/5
GoogleThis has been our first venture in letting a property and Tim and Emma have been brilliant at guiding us through. Mann's found us an excellent tenant within the first few weeks and we feel very confident with their continued support.
Denise Β· 28 July 2019
Agent replied
Thank Denise for your kind words and 5* rating. Good luck in your venture; best wishes, Mark
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5/5
GoogleMe and my Dad had excellent service from both Tim and Emma and they were extremely helpful whilst we applying to rent the Flat that we have moved into. Cannot fault their service and help whatsoever. Thank you to both!
Matthew Β· 5 November 2019
Agent replied
Wonderful to read Matthew that you had a fantastic experience with our local Mann team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
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1/5
GoogleBoth Marcia and Kevin from the Dartford office are unprofessional and full of lies. I have had the misfortuune of dealing with these two clowns in the recent past. If you want to raise your blood pressure, go for it!!
Adam Β· 22 September 2019
Agent replied
Please can you contact the branch with regards to your recent feedback.
We have no clients by this name with either an active or inactive file so would be keen to discuss this with you further.
Kind regards, Kevin Dennett. Senior Branch Manager,
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4/5
GoogleConsidering the problems posed due to the virus and hence restrictions on access, Rebecca worked hard on our behalf to achieve a sale on what was a non standard construction property.PositiveQuality, Value
Paul Β· 25 August 2021
Agent replied
Thank you for taking the time to share your experience and wonderful review! Kind regards, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.