Every review we hold for the Darlington office, from every platform, shown as written. First names only.
★★★★★ 1/5
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Important · 26 January 2024
★★★★★ 5/5
GoogleSillars are now managing a number of my Buy To Let properties and if I buy any more in the local area I will definitely use Sillars to manage them. They are stunningly professional. I've worked with various letting agents over the past 20 years and Sillars are one of the best I've ever worked with. 5 Stars from me
Russel · 14 March 2023
Agent replied · 24 June 2024
Thanks Russel. Really appreciate the feedback - you are also a pleasure to work with!
★★★★★ 1/5
TrustpilotOmission of massive fees for credit checks?!
a day ago
Had a commercial let agreed with Sillars. As I hesitated at paying £350 plus VAT fee for a credit check(!?), they just agreed to let it to someone else. This is not normal practice. I should know. The main point however is their failure to disclose - in an obvious manner, their fees on their website. This is actually ILLEGAL. I wish I could find out if the landlord knows about this profit generating practice at his expense. Oh and surprise surprise - these guys are not members of the estate agents' association.We need a regulator!
Robert · 28 July 2018
Agent replied · 7 July 2025
Good Morning Mr Donnan,
I am sorry to see you have felt the need to make such a damming review about our business and one we have never experienced before. I have spoken with our Lettings team for further information and just to summarise.
I know you had spoken with my colleague Jack who had advised you of our administration charges on commercial properties and he also put your proposal to the landlord who agreed for you to make an application to let. Jack attempted to make contact with you and also sent an email to advise of this. However in the meantime another application was submitted so our clients instructions were to proceed with the applicant that submitted the application first. Our clients are fully aware of all charges we pass onto prospective and current tenants and all tenants are required to read and sign a document outlining our fees and services before the point of application to allow transparency.
In relation to your comment about us not being members of the "Estate Agents Association", I can confirm we are and always have been members of the approved scheme namely "The Property Odmudsman" see link of confirmation of our membership - https://www.tpos.co.uk/find-a-member
I trust this puts some clarity on your concerns.
★★★★★ 5/5
TrustpilotI have been with Sillars since they started.
I have been with Sillars since they started. They now look after six properties for me and, as I now live overseas, I rely on them to deal with everything, which they do very well, my personal Property Manager keeps me informed by email about anything relevant and sends regular statements. I have no hesitation in recommending them, they are much better than the more impersonal agents in town (I have used three other agents previously and they did not come anywhere near the service I now get from Sillars). It is good to know that if there are any issues with the properties that they have a good first line maintenance team in-house and a reliable set of other trades and suppliers on call.
Michael · 11 May 2018
Agent replied · 11 July 2023
Thanks for the feedback Mike, its great to work with you!
★★★★★ 5/5
GoogleGreat team at Sillars, very helpful with any issues we had in the past, prompt and professional answers to our requests. Renting for about 6 years from Sillars, and hopefully for another 6 years. 👍😁 …
Jipa · 12 September 2025
★★★★★ 5/5
GoogleLiam and the team are the best in town at both managing tenants and some more difficult than others through to selling single/portfolio of B2L properties at the best price and outcome possible. I cannot recommend them highly enough. Highly professional.
Andrea · 14 March 2023
★★★★★ 5/5
GoogleThank you to all the sillars team for our past four years as your tenants at our home .
We would like to thank everyone involved with our past four years from sue helping us with inspections , Sam organising maintenance works , Liam sorting out things between ourselves and our landlord .
Thank you for being apart of our family journey.
Brandon · 25 August 2024
★★★★★ 5/5
Googleproactive, good judgement when discerning between tenants, and rented my property after first viewing. would recommend.
Alex · 1 February 2026
★★★★★ 5/5
GoogleLiam and the whole team at Sillars are excellent, very professional, knowledgeable and a pleasure to deal with and I am very pleased indeed that they are managing my properties.
Anil · 9 August 2024
Agent replied · 6 August 2024
We're delighted to hear such positive feedback, Anil! Our team goes the extra mile to ensure we provide top-notch management services to our clients. Thank you for entrusting us with managing your properties!
Thank you so much for taking the time to leave us a positive review! Feedback is so important to us!
★★★★★ 5/5
GoogleThe process has been extremely painless, Liam was always happy to help, he found me excellent tenants and has kept me in the loop at all times, communication and customer experience has been first rate which I have fully appreciated as a new landlord.
Lisa · 14 March 2022
★★★★★ 5/5
Trustpilotsillars letting agents
Jack is the main person I deal with in the team at sillars and as letting agents go they are one of the best I have dealt for many years nothing is to much trouble.
Always seem happy to help and get any problems sorted asap.
Carry on the good work guys thumps up from us.
Jon · 18 May 2018
★★★★★ 5/5
GoogleI would highly recommend Sillars Properties
As a Landlady I would highly recommend this agency. Sillars Properties, they manage my small portfolio. I always receive excellent service my calls are actioned and dealt with in the utmost professional manner. My recent contact with them was regarding property insurance, I received excellent advice, and support from Paul Shoulder, his recommendation resulted in me saving several pounds off my property insurance.
Sharon · 3 October 2019
Agent replied · 11 July 2023
Thanks Sharon. Happy to help as always! Kind regards, Paul
★★★★★ 5/5
TrustpilotGreat team to deal with..thanks
Having dealt with other estate agents it was refreshing to find an agent that was both very helpful and very reasonable. They provided a good number of potential purchasers and from the start sensible friendly advice.
Liaising with both firms of solicitors they provided us with the full sales package that made selling through Sillars stress free.
This company is well recommended to anyone contemplating selling their property.
Colin · 11 May 2018
Agent replied · 11 July 2023
Thanks for your feedback Colin, its great to hear you were pleased with our service!
★★★★★ 5/5
GoogleI recently rented my home through Sillars. The guys were really friendly and efficient and I was kept up to date regularly through their web platform which was really easy to use. From initial call to someone moving in was around 3 weeks. I’d highly recommend!
Jamie · 14 March 2023
Agent replied · 11 July 2023
Thanks Jamie, happy to have helped find you a tenant so promptly for your recent investment!
★★★★★ 1/5
GoogleWorst company I’ve ever dealt with, was told when I collected my keys that there was a leak in two areas of the house that would be dealt with - they were there still when I moved out 6 months later. Had to chase up multiple jobs that needed doing more than once. Boiler broke and was left without heating for a month in the worst part winter, which led to a damp build up. Tried to rob me of some of my deposit when I left the house because the ‘lights didn’t work’, yet they’d failed to actually switch them on! Avoid this company.
Faith · 29 August 2022
★★★★★ 5/5
TrustpilotFriendly, kind and professional
All the staff at Sillars that I have spoken to have been unbeliveably helpful, kind and professional. My property manager Sam has been fantastic and Jack and Liam were great through the letting process. Nothing has ever been too big or too small. Thank you! :)
Nicole · 11 May 2018
★★★★★ 1/5
TrustpilotMy experience with Sillars was dreadful…
My experience with Sillars was dreadful as a landlord, poor tenant checking, guarantor out of the uk, not noticing rent had not been paid for three months, overcharging, errors on management fees, leaving me at a huge loss on my rental properties.
I have contacted them in complaint, they have as yet not replied. My next step, the lettings ombudsman.
Leeanne · 18 July 2018
Agent replied · 7 July 2025
Good morning Mrs Plows, we are sorry to see you have felt the need to review our company in this way. I am aware you have made a complaint to our Branch Manager who did immediately acknowledge your complaint and provided a response.
I want to take the time to summarise some of your comments which I believe to be an unfair reflection of our company and we manage approximately 500 properties and our other customers only have positive things to say about our service offering.
With regards to you comment about poor tenant checking etc, I can only assume this comment is unfounded as our referencing is done by a professional third party provider namely Rent4Sure. At the time of referencing the guarantor also completed successful references with that provider.
In relation to the overdue rent I can see your Property Manager did communicate with you on several occasions and did recover monies, albeit we were unsuccessful in full recovery the tenant did vacate the property.
I accept there was a human error in the overcharging of management fee on our system however when highlighted in your complaint we immediately refunded the overcharged amount. I accept this is not ideal but on reflection I feel we have responded to that issue in a fair and appropriate way whilst I do apologies for the error in overcharging.
★★★★★ 5/5
TrustpilotGreat team at Sillars
Great team at Sillars, very fast and helpful with any issues or concerns we had.
Mihail · 11 September 2025
★★★★★ 5/5
GoogleHighly recommended - they provide excellent service. The team is professional, trustworthy and friendly.
ISRAEL · 6 September 2025
★★★★★ 5/5
TrustpilotSillars are a professional company…
Sillars are a professional company who’ll go out there way for you! I’ve had 3 properties through Sillars now and each time the move in process has been really easy and straight forward. The team are all lovely and are always willing to help. I’d definitely recommend them to anyone who’s looking to let a property!
Melissa · 11 May 2018
Agent replied · 11 July 2023
Thanks for taking the time to provide your feedback Melissa its nice to hear!
★★★★★ 5/5
GoogleAmazing agents. They are kind and friendly
Adedeji · 8 September 2024
Agent replied · 5 September 2024
Thank you Adedeji, for your kind words! We strive to provide excellent customer service and are glad you felt this during your interaction with us. We look forward to working with you again in the future.
Thank you so much for taking the time to leave us a positive review! Feedback is so important to us!
★★★★★ 5/5
Googlein all my dealings with Sillars, I have found them to be professional and extremely helpful, in particular Liam is always on hand to assist and provide me with an excellent service.
Jason · 14 March 2020
★★★★★ 5/5
GoogleI've been involved with Sillars for many years now and I have found them extremely helpful friendly and professional. Liam has always given me sound advice. Definitely 5 star.
Terry · 14 March 2023
Agent replied · 11 July 2023
Thanks Terry for the review! Always nice to read such positive feedback.
★★★★★ 5/5
GoogleLiam was very attentive throughout the entire experience, providing quick assistance when required and excellent advice throughout the process, would highly recommend.
Emily · 14 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
