Sillars Properties, Darlington reviews

★★★★★ 5/5

Google

Excellent Service by Robinson Michael Jackson. Kendell was very helpful and great at communicating with us. She made the process easier, she provided reassurance and kept on top of solicitors and as this is our first home it was so helpful. Harry showed us around our new home first and he was also helpful and answered our questions. Dallas was always on hand to answer phone calls and also kept on top of solicitors. He was very quick at sending and answering our emails. Overall Kendell, Dallas and Harry all made the process positive and we would highly recommend them (especially if you are buying your first home). We cannot thank you guys enough, thank you for going above & beyond. Kind Regards, Lou & Tiegan.

Lou · 3 July 2026

★★★★★ 5/5

Google

Harry was genuinely one of the most helpful and approachable agents we’ve dealt with during our search so far. He was friendly, honest and never made us feel pressured at any point during the viewing process. What stood out most was that he actually listened to our concerns and answered questions openly rather than giving overly sales-driven responses. As first-time buyers, that made a big difference and helped us feel much more comfortable discussing the property properly. He was knowledgeable about the house, quick to follow up afterwards and transparent about both the positives and the areas needing work, which we really appreciated. Overall, a very professional and personable experience. Thanks Harry .

Ann · 3 June 2026

★★★★★ 5/5

Google

We honestly couldn’t have asked for a better experience buying our first home, and that’s all thanks to Harry. From the very beginning, he was professional, friendly, and incredibly supportive throughout the whole process. Buying your first home can feel overwhelming, but Harry made everything so much easier by always keeping us informed, answering all our questions, and going above and beyond to help us every step of the way. What really stood out was how genuine and approachable he was, we never felt pressured, and he truly cared about helping us find the right home rather than just making a sale. His communication was excellent from start to finish, and he made the entire experience exciting instead of stressful. We’re so grateful for all his hard work in helping us find our first home and would highly recommend Harry to anyone looking to buy or sell a property. Thank you again for everything!

Erica · 3 June 2026

★★★★★ 5/5

Google

Would like to say a massive thank you to all the team at RMJ, Harry did a fantastic job of selling our house, ensuring to find a suitable buyer. Dallas and Kendall were equally as amazing, keeping us updated along the way, going above and beyond to ensure the sale went through as smooth as possible. Highly recommend to anyone looking to sell their house. Thanks again, Laura & Ashley Smith

Laura · 3 March 2026

★★★★★ 5/5

Google

All the staff at RMJ are friendly, helpful and professional. Sky showed us around most of the properties, she was amazing! Her knowledge of the properties was great and she was very honest. Kendell was super helpful and kept us well informed during the purchase process of our house and we can't thank them enough.

Samantha · 3 April 2026

★★★★★ 5/5

Google

We recently purchased our first home through RMJ Walderslade, the team were amazing! especially Harry, Kendell and Dallas. We want to say "thank you" for your professionalism and friendliness throughout the entire process. We'll definitely be recommending you to others.

Dave · 3 June 2026

★★★★★ 5/5

Google

I have had a wonderful experience with Sillars so far. Such a lovely team, including Lyndsey, Sarah and Katherine. Very understanding, friendly, helpful and professional. Especially Katherine, she had a lot of patience with me when I ran into some issues. Great customer service.

Evie · 2 April 2026

★★★★★ 2/5

Google

We currently work with Sillars, who manage four of our properties, with two additional properties under purchase. On the property management side, the service has been decent and generally acceptable. Day-to-day management is handled reasonably well, and this part of the business is not the main concern. However, our experience has been poor when it comes to purchasing properties through their deal-sourcing arm. Multiple properties were advertised as “turnkey”, yet none have been turnkey in reality. Significant works and unforeseen issues were discovered after commitment. On our third purchase, the property was advertised as a 3-bed, but was in fact a 2-bed, which is a serious misrepresentation. Because these purchases were sourced via an auction company (Town & County), once contracts were exchanged we were forced to proceed, despite these discrepancies coming to light. What makes this worse is that mistakes are not acknowledged, and no compensation or meaningful resolution has ever been offered. Responsibility is consistently deflected. Unfortunately, due to the repeated issues and lack of accountability, we are now preparing to escalate this matter to the Financial Ombudsman. This review is posted to warn other investors: If you are buying via deal sourcers, do not rely on “turnkey” claims. You must carry out extensive due diligence yourself, assume nothing, and verify everything independently. Management may be acceptable, deal sourcing has not been.

AMS · 9 February 2026

★★★★★ 5/5

Google

Throughout my home buying process their service has been fantastic! Thanks to Kendell and team. She made the overall process move quickly when my solicitor brought a lot of complications but Kendell worked very hard to ensure we kept moving …

Del · 3 April 2026

★★★★★ 1/5

Google

My partner has been dealing with this company Stillars in Darlington since March. You email them and they don’t reply. You call them and they say they will call you back and they never do. We are done trying to contact them. Unless they are earning money from You they won’t bother with you. He did this Company a favour too. They have now left my partner in A lot of DEBT. Stillars are CON ARTISTS. If you have any common sense then don’t bother with this company!

Leanne · 25 May 2026

★★★★★ 5/5

Google

Thank you for being so pleasant and nice to go through the process of buying my first house with! Harry has been super helpful in answering my questions and being proactive in guiding the negotiation process. I really appreciate how …

Megan · 3 March 2026

★★★★★ 5/5

Google

Never thought I’d be someone to hype up an estate agent but Dallas and his team at RMJ were absolutely brilliant! …

Rhiannon · 3 June 2026

★★★★★ 1/5

Google

Hot water isn’t working, no heaters working, fire alarms rings for 2 hours and no one from the office answers the call. Light of the washroom have stopped working. Whole house has been complaining to sillars property. They have stopped answering our calls and responding to our emails. The electrician said that they the work is out of their contract as something is off from outside of the building. The office opens at 9:30 am and the women answering my calls said it opens at 9:45 am which isn’t true. For more than 2 hours the fire alarms rings but there is no response or action taken until it’s convenient for them.

Aditi · 16 October 2025

★★★★★ 5/5

Google

I have worked with Liam at Sillars for a number of years now and highly recommend his sourcing and investment services. Liam expertly sourced three fantastic properties for me, each perfectly aligned with my investment goals. He has a deep knowledge of the property market and a keen eye for investment opportunities.

Richard · 3 March 2025

★★★★★ 1/5

Google

I am on a premium account with 2 houses under there property management scheme. They never return any phone calls and never give you any information they charge more then anybody else and everything they do is a extra cost. I have 1 tenant that has paid them £2,400 in one month and I have not received a penny off Sillars. Nor any Statements from Sillars. How am I supposed to pay Mortgage payments and home insurance etc. Be very careful they just in it for what they can milk you for. Very expensive 12.5% + vat for premium property management and you get nothing for that money as everything is charged as a extra. It's a money making Scamming company.

Geoffrey · 16 September 2025

★★★★★ 1/5

Google

Unfortunately has to be a one star from me as a tenant, the communication between myself and sillars regarding maintenance, landlord selling the house etc has has been dire, little to no communication from sillars at all. Have been told jobs have been fixed when the issue is still there, being asked if I could wait a few days with raw sewage coming from manhole in yard because it was a bank holiday weekend, admittedly after 6 phone calls and using legal terminology it was later resolved. The lack of communication is the biggest fault.

Gemma · 6 June 2026

★★★★★ 1/5

Trustpilot

Con Artists

My partner has been dealing with this company Stillars in Darlington since March. You email them and they don’t reply. You call them and they say they will call you back and they never do. We are done trying to contact them. Unless they are earning money from You they won’t bother with you. He did this Company a favour too. They have now left my partner in A LOT OF DEBT. STILLARS LIE! STILLARS ARE CON ARTISTS. DO NOT BOTHER WITH THEM IF YOU HAVE ANY COMMON SENSE!!

Leanne · 24 May 2026

★★★★★ 5/5

Google

Sillars were very responsive and always provided me with accurate information. The process of setting up the tenancy was very clear and thorough, so I didn't feel like anything was being missed. We dealt with Sam who was great to work with, particularly when sorting out the earliest possible move-in date for myself.

Gavin · 8 September 2024

★★★★★ 1/5

Google

I AM SAD IN THIS HOUSE. I rescind my previous review. The paperwork to rent was effortless but since moving in, it's been misery Update: I have been most miserable since moved into this property. I have spent hours on end thinking what I did to deserve this. I have sent over 50 emails on the same issues in over 2 months of moving in. I moved in 2/2, till today 28/3, stuff they told me was going to be fixed hasn't been. My front door handle is lax and as such I can't lock it, my security and property is at risk. I have cancelled driving appointments and lost money due to waiting for vendors who don't show up, I have rescheduled property delivery and paid redelivery fees after being given appointments. I have sent chats that have been read without response. A part of the rental that was advertised which was meant to be an attraction for the rental is not fit for use. I am most unhappy. I have had to obtain permission at work to come home for things to be fixed and yet nothing done. My mental health has been badly affected since being here. I am sad!!!!

Edidiong · 30 March 2026

★★★★★ 1/5

Google

This company is the biggest scam going. My partner showed people around for them in his property before he left so they didn’t lose out on money and they’ve left him with loads of debt. SILLARS are the biggest con artists going!!!!!!

Leanne · 28 April 2026

★★★★★ 5/5

Google

We were buying a house through RMJ and I have to say their support through what was a long process was brilliant. Kendell especially faced every issue with a kind, caring and friendly attitude. She is a credit to the branch and I would recommend them to anyone looking to buy or sell. Thank you again.

Emma-Jayne · 3 January 2026

★★★★★ 5/5

Google

I had a great experience selling my mum's house with Robinson Micheal & Jackon. From start to finish, the team was professional, proactive, and always kept me well informed. Their marketing was excellent, and they secured an offer quickly. …

Jane · 3 April 2026

★★★★★ 5/5

Google

Worked closely with Liam on the sale of my property after a negative experience with another estate agents and he and Lindsay were both brilliant. Clear, communicative and honest! Really pleased with the service and would 100% recommend to anyone looking to sell.

Sarah · 16 September 2025

★★★★★ 5/5

Google

We had an excellent experience with Dallas and Kendall throughout the entire process. They were professional, knowledgeable, and incredibly supportive from start to finish. Communication was always clear and prompt, and they went above and …

Arjun · 3 March 2026