Every review we hold for the Darlington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am a landlord and have used Sillars for a number of years to manage my property..
I can find no fault with the service provided .. When property is vacant, Sillars use their own database of prospective tenants to immediately find new Tenants.
Prospective Tenants are personally escorted around the property and and feedback given to myself of suitable applicants.. During the tenancy Sillars conduct 3 monthly inspections to ensure property has been maintained. Any problems with maintenance of the property has also been dealt with by Sillars and I have had little involvement with any repairs needed ..At end of tenancy a close out report is issued. This hands on approach by professional competent staff has ensured I have had no problems with tenancy and maintenance of the property. I would recommend Sillars for property management .
Peter · 25 August 2024
Agent replied · 14 August 2024
Thank you for the thoughtful review and high rating, Peter! It's been a pleasure to manage your property, handle all the maintenance and tenant needs while keeping you updated. We strive to maintain these standards for all of our clients and are appreciative of your recommendation. Thank you once again for entrusting us with managing your property.
Thank you so much for taking the time to leave us a positive review! Feedback is so important to us!
★★★★★ 5/5
GoogleI had just used the RMJ Walderslade, Kent branch for the purchase of my new property.
I dealt mainly with Kendell Larative there and I couldn’t recommend their …
Chris · 3 March 2026
Agent replied · 3 August 2026
Thanks you Chris - delighted you were happy with our efforts
★★★★★ 5/5
GoogleLiam and the team have been fantastic!
Always willing to help, guide and share their knowledge and experience of the area.
Would use again!
Rahul · 25 August 2024
Agent replied · 5 August 2024
Thank you for the positive feedback, Rahul! We're delighted to hear you had a fantastic experience with our team, and especially Liam. It will be our pleasure to assist you again in the future!
Thank you so much for taking the time to leave us a positive review! Feedback is so important to us!
★★★★★ 5/5
GoogleExpert advice from Liam - My go to in Darlington
Christopher · 6 June 2026
Agent replied · 6 June 2026
Thank you, Christopher. We're proud Liam provided expert advice and that we're your go-to in Darlington.
Please contact us anytime, we're here to help.
★★★★★ 5/5
GoogleI had an excellent experience with Sillars during my tenancy process. It was impressively fast, from viewing the property to signing the agreement, everything was completed within just four days. The agent who handled my application was exceptionally patient, professional, and understanding, guiding me through every step with clarity and support. I highly recommend Sillars and would gladly work with them again in the future. Thank you for the outstanding service!
Ifeoma · 16 September 2025
★★★★★ 1/5
GoogleGirlfriend's house is a nightmare. Black mould and toilet issues are blatantly being ignored by the company. Avoid at all costs. Highly suggest you find another letting company.
Brian · 18 November 2025
Agent replied · 19 November 2025
Hi Brian,
I've tried to call you this morning to discuss this, I'm not sure of the property you're referring to etc - it would be really good to discuss with you and work out a way forward. Give me a call when you can - 01325 523756.
Thanks,
Liam - Sillars Properties
★★★★★ 1/5
GoogleThis company withhold your Bond and won't release it, even when they are no longer your landlord.. all they had to do is click a single button on the internet to release the Bond.. But they wont.. We have the tenancy agreement and the Bond deposit scheme details.. we have now got our friend Adrian Harman (Kings Council) to rack up tens of thousands of pounds in legal fees, while we take them to court.. The most costly single mouse click in history 😆 Totally Incompetent company.. steer well clear..
Andy · 11 April 2025
★★★★★ 5/5
GoogleLiam was exceptionally helpful with helping me (a remote landlord) install new tenants in a new property. Proactive, responsive and pragmatic. Never took his eye off the ball and always went that bit further to ensure optimal outcome.
Grahame · 14 March 2023
Agent replied · 11 July 2023
Thanks Grahame for the brilliant feedback.
★★★★★ 5/5
GoogleHouse sold within 2 days of signing agreement. Never hit the market and achieved over my expected price.
From sale to completion was 8 weeks. …
Lynn · 3 November 2025
Agent replied · 3 August 2026
Thank you for giving us the opportunity Lynn and we are really pleased you were happy with how it went ,Dallas & the team
★★★★★ 1/5
Trustpilot74 years old and freezing, no help off sillars
Had electric check Wednesday 11 Feb turned boiler off forgot to turn on. No link to thermostat so no heating or hot water phoned sillars every day still sat in cold. I am 74 years old tried today Monday 16/2 phone just ringing.
Harry · 16 February 2026
★★★★★ 5/5
GoogleSue Stubbs found us a great home which we lived in for 3 yrs. We had a small leak late one evening and Sue went above and beyond to send someone out to repair. She even called at our home herself to see if we were ok. She is an absolute credit to her profession, thank you Sue. I would also like to say that every member of staff I ever spoke to were always very helpful, polite and courteous, highly recommend Sillars.
Jan · 3 October 2020
★★★★★ 5/5
TrustpilotAbsolutely over the moon with Liam and Alex x
Absolutely over the moon with how hard and determined Alex and Liam were to get me and my Finace moved asap. Worked so so hard and always kept me in the loop so I constantly knew what was happening. Within a week all our paperwork had been done and then within another week we are ready to move in. I asked if we could move our move in date to a little bit sooner and that was no hassle for them considering it's a very big ask I'm so so happy with their constant hard work and a massive well done to Alex the apprentice as I probably had some hard questions and he wasn't stressed or anxious just told me how he would sort it. Keep up the hard work Alex you're fab!! Both always so happy when they answered the phone! Lovely people, so very happy! Charley and Martin xxx
Charley · 9 October 2019
★★★★★ 5/5
TrustpilotSue Stubbs found us a great home which…
Sue Stubbs found us a great home which we lived in for over 3yrs,we had a small leak late one evening and sue went above and beyond to send someone out to repair she even called at our home herself to see if we were ok . She is an absolute credit to her profession ,thank you Sue. I would also like to say that every member of staff i ever spoke to were always very helpful polite and courteous, highly recommend sillars .
Janice · 27 September 2019
★★★★★ 5/5
TrustpilotThe staff are friendly and very helpfull.
The staff are always helpfull and polite especially Sue who always returns calls promptly and resolves any issues I may have with our properties, she keeps me informed and up to date with our tenancies. I have also spoken with Sam who I find is also very friendly and helpful.
June · 18 May 2018
Agent replied · 7 July 2025
Thanks for the positive review June, I am sure Sue and Sam will be really pleased to hear you have been happy with their service.
★★★★★ 1/5
GoogleTrying to call somebody as my boiler is leaking. Nobody is answering.
Stacey · 24 February 2024
Agent replied · 27 February 2024
Hi Stacey,
I'm sorry to hear you're not entirely satisfied with our service. I've tried calling today to discuss this with you and get an understanding of the issues.
I can see your comment was left on a Saturday, when our office is closed. This would explain why no-one has been able to answer your call. Our phone lines however do give pre-recorded information for our emergency contractors.
If you could call me directly, it would be great to discuss your issues further.
Kind regards,
Liam
Lettings Director
★★★★★ 1/5
GoogleTerrible company. I booked a viewing with them and no one showed up. I tried to call the number provided and after I went through the automated menus they hung up the phone. This company should be dissolved immediately.
Sarah · 5 February 2025
Agent replied · 4 February 2025
Hi Sarah,
Thanks very much for reaching out- naturally, I am very shocked to hear this and want to get to the bottom of things!
Can you reach out to me directly so I can work out what has happened here please?
Thanks, Liam (Sales & Lettings Director)
01325523756
Liam.m@sillars.co.uk
**UPDATE**
Hi Sarah,
I've just managed to check into the scenario, it looks like you were one of five viewings booked at this property today - the other four went ahead with no problem (some before, some after your allocated time). I can't work out what could have gone wrong here? Did you arrive on time?
Could you give me a call to discuss and of course, we would love to re-arrange for you!
★★★★★ 5/5
GoogleWould highly recommend Liam and the team at Sillars for anyone wanting to sell their property or have one of their investment properties managed. They’re extremely efficient at what they do and I’ve been more than impressed with the service they have provided!
James · 14 March 2024
★★★★★ 5/5
GoogleWe’re really grateful to have Sillars managing our portfolio. As foreign investors, it’s so important to have a partner you can truly rely on. They always respond quickly to emails and everything is handled smoothly. A knowledgeable and energetic power team, highly recommended!
Trudi · 7 November 2025
★★★★★ 5/5
GoogleWe had a power cut in our property, nick was straight on the phone to get an electrician out within an hour of this happening, and followed through to check all had been fixed. Couldn’t find better customer service.
Becca · 14 November 2025
★★★★★ 5/5
GoogleI am renting with Sillars for more than 5 years now. Every change was communicated professionally and each time I needed any assistance I call or email and they answer straight away. Recommend to anyone who whats to sell or are in the renting market.
Ion · 12 September 2025
★★★★★ 5/5
GoogleWell what can I say, we sold our property within one week (STC), we were so pleased with the photographs and the virtual tour, and Liam has been so professional, keeping us informed at every step. Would certainly recommend them to our friends . So far so good !
Ann · 14 March 2023
★★★★★ 5/5
GoogleConnah and Liam were very helpful and professional. I had a couple of hiccups, but they were brilliant and patient throughout the whole process. I would recommend them in a heartbeat. Thanks again, lads
Jeanette · 22 February 2024
★★★★★ 1/5
GoogleDon't let them manage your block of flats. We we're threatened with prison because accounts weren't filed on time with companies house. They've lost years worth of company paper work. Work carried out by their contractors was mostly very poor standard and they refused to fix it. Accounts look like a 2 year old done them. Staff are lovely when they're getting money but aggressive and hostile when challenged. They mostly employ friends who are mostly incompetent. They don't have a clue when it comes to leasehold properties.
Lee · 3 October 2019
Agent replied · 11 July 2023
Thank you for taking the time to submit this review of which is naturally disappointing to see particularly when you haven't made contact with us to discuss these issues yourself.
In addition to this we haven't provided services to you for over two years so whilst we always take feedback on board this definitely isn't a current reflection of our service.
★★★★★ 5/5
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Ella · 26 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
