Trusted Agent profile · Dagenham
★★★★★
438 reviews across 3 platforms
482 Gale Street, Dagenham, RM9 4NU
Carter & Willow's office in Dagenham, at 482 Gale Street, is rated 4.8 out of 5 across 438 reviews on three platforms, including 387 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Carter & Willow, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dagenham office, from every platform, shown as written. First names only.
5/5
GoogleI have been with Carter & Willow for several years now and it is reassuring that I can leave my property in their trustworthy hands. They are so professional and easy to deal with. Thank you.
Vanita, thank you for the kind words and 5 stars! We are delighted your experience of Carter & Willow has been such a positive one. All the best from the team at Carter & Willow
5/5
GoogleCarter and willow was very helpful and special thanks to Endrit and Sophie for their help and support throughout. I really appreciated for their time and help .
Mohammed, Thank you for the 5 stars. We will be sure to pass your thanks onto Endrit and Sophie! The Team at Carter & Willow
5/5
GoogleCarter & Willow Estate Agents were fantastic! Their customer service was top-notch and they helped me through every step of the process. Sophie and Rosie were especially helpful and made the whole experience stress-free. I would highly recommend them to anyone looking for a reliable and trustworthy estate agent.
Abdul, Thank you so much for taking the time to leave 5 Stars and such positive feedback! We will be sure to pass your words onto Sophie and Rosie, we are sure they will be delighted to hear they have performed so well for you. We wish you the best in the future! The Team from Carter & Willow
5/5
GoogleUnashamedly, we picked Carter & Willow out from a number of other estate agents because they offered the most favourable selling commission compared to others in the area. They also encouraged us to ask more for our property that any other agent, this really helped us to attain a good price. They worked hard to get the best price, the property was sold within 2 weeks of going on the market. Communication was very good keeping us informed of progress at regular intervals. We wouldn't hesitate to use them again.
5/5
GoogleSophie and Rosie handled what I can only describe as a long and complicated sale of my property, they did so with great professionalism, enthusiasm and patience, they kept me informed as to any progress and updates that occurred, I would highly recommend both Sophie and Rosie at Carter and Willow to anyone with an upcoming property sale/buy, thank you all so much for your help,an excellent job Regards G M HALES
5/5
TrustpilotThe amazing team of professionals at Carter & WIllow
Carter and Willow is an amazing Team of Estate Agents , providing you support in whatever situation you are faced with when selling , buying and even renting a property. They are very cooperative and will answer any quiery you have in the shortest time possible. Their team of professionals and experts really made our home buying process easy and stress free , therefore we cant thank them enough for everything they did for us. We would absolutely and highly recommend Carter & Willow if you are looking for amazing Estate Agent firm .
5/5
TrustpilotGreat Experience
Unashamedly, we picked Carter & Willow out from a number of other estate agents because they offered the most favourable selling commission compared to others in the area. They also encouraged us to ask more for our property that any other agent, this really helped us to attain a good price. They worked hard to get the best price, the property was sold within 2 weeks of going on the market. Communication was very good keeping us informed of progress at regular intervals. We wouldn't hesitate to use them again.
5/5
GoogleI have been a landlord with Carter & Willow for several years now, and I can say without hesitation that they are in a league of their own when it comes to property management and lettings. From day one, they have taken the stress and uncertainty out of being a landlord, and they continue to deliver a level of service that I simply haven’t seen from other agents. What sets them apart is their professionalism, transparency, and attention to detail. Their team takes care of everything, from high-quality marketing with great photos and floorplans, to thorough tenant vetting, rent collection, regular inspections, and handling any repairs or compliance issues quickly and efficiently. I have always felt completely at ease knowing my properties are in safe hands. One of the biggest reasons I’ve stayed with Carter & Willow for so long is the personal touch. Unlike the bigger chains where you feel like just another number, Carter & Willow make you feel like a valued client. They know my properties inside out, respond quickly whenever I have a query, and proactively keep me updated on tenancies and legal changes that affect landlords. Their Deluxe Management service has been a game changer for me. Knowing that rent is protected, legal cover is included, and even eviction proceedings and court representation are handled if ever needed gives me total peace of mind. It’s a safety net I wouldn’t want to be without. Over the years, I’ve recommended Carter & Willow to other landlords I know, and the feedback is always the same, they are professional, trustworthy, and go the extra mile. Their reputation for accuracy, efficiency, and fairness is well deserved, and their fees are refreshingly clear and competitive compared to others I’ve dealt with. Simply put, Carter & Willow have made managing my rental properties a stress-free experience. If you’re a landlord looking for agents who genuinely care about your investment, deliver exceptional results, and offer complete peace of mind, I cannot recommend them highly enough.
5/5
GoogleFantastic service from start to finish. Both Endrit and Sophie were responsive and helpful. Thank you for all your support
5/5
Googleas a first time buyer I did not know what to expect from Carter n willow Estate agents. I can say they was 💯 percent generally good people who made everything easy for me. especially sulaman and sofie who made sure n help me through the process all the way. very professional and patient can't say a bad thing about Carter n willow actually can't wait to buy my 2nd property from Carter & willow. see you guys soon.👍
5/5
GoogleMe & my husband bought our first property recently through C&W! We had a very good experience and the team are lovely. We have been very blessed to deal with very supportive people. Massive thank you to Rosie for all her help. She made the process seem so easy. Thank you so much for everything!
Moneeba, We are so glad to hear you were have with the experience you had with our team! We will pass your gratitude onto Rosie, We hope you have the best adventures in your new home. The Team at Carter & Willow.
5/5
GoogleExceptional service by Carter & Willow from start to finish throughout the sales process I had always been contacted and updated. In particular a 5 star goes to Endrit who is a polite and very friendly salesman and exceptionally responsive. Very very good luck to your future Endrit and the team. Hope to do business again!
5/5
GoogleMy brother purchased his home via Carter Willow- The best part of their service is the professionalism. Kept us in the loop with updates promptly, communicated our queries with the sellers and solicitors involved etc. We are happy with the level of support and service we received. A BIG thank you to Asa and his team of colleagues who was all very helpful. Best of luck.PositiveProfessionalism
Thank you for the 5 star review and for taking the time to leave one. We are delighted you were pleased with our service levels and hope to have the opportunity to work with you in the future. All the best Carter & Willow.
5/5
GoogleI would highly recommend Carter & Willow! We sold our property after just one day of viewings...Adam was very on point with everything, very supportive, enthusiastic and professional throughout the whole process. We would specially thank Asa for the valuation, support and honest opinions and Sophie for always keeping us updated and helping smooth the sale and purchase process. Thank you to all your team(Debbie included)
Thank you for the great review Elena, that's fantastic to hear! We are very glad you are happy with our service. We will make sure to pass your kind words along to the Adam, Asa, Sophie and Debbie.
5/5
GoogleWe decided to use Carter & Willow for the sale of our house. From the moment we met Rosie Fennessy we knew we were in safe hands, from putting the house on the market, regularly keeping us informed, right through to exchange & completion.Thank you Rosie for the friendly professional service, it was much appreciated! A***** ChristinePositiveResponsiveness, Quality, Professionalism, Value
Iain, thank you for the 5 star review and feedback. Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted we had a successful outcome for you. All the best, the team at Carter & Willow.
5/5
GoogleHighly recommend Carter and Willow. They were very professional and have excellent communication. Everything was slow due to the pandemic but they remained patient and maintained good relations between the sellers and us. Special thanks to Rosie who answered all our queries promptly and endeavored to provide us with as much clarity as possible throughout the purchase. Thank you!!!PositiveResponsiveness, Professionalism
Diba, thank you so much for the amazing review and 5 stars! We pride ourselves on our ability to communicate and are glad that you identified this as a quality of ours. We will pass your feedback on to Rosie and if you ever need anything please get in touch. All the best from the team at Carter & Willow.
5/5
GoogleEndrit and Sophie were fantastic throughout the entire process. Both were professional, responsive, and genuinely helpful every step of the way. Both made everything smooth and stress-free. Highly recommend!
5/5
GoogleVery good experience, from arranging the viewings, advising and keeping track through the whole process which was much longer than I expected due to my house association involvement. This agency just made things much easier doing much of the chasing on all parts. I am so glad I found them just checking Google maps, definitely recommend them.
5/5
GoogleIt’s very rare to come across a decent and genuine estate agent who does exactly what they say. Their communication is excellent and they always kept us up to date with all the relevant information. Asa was just amazing through out the whole situation, can’t thank him enough for an amazing service. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Shaidul, thank you so much for your feedback. It really helps us review our performance and ensure our service is the best it can be. We are delighted your experience with Carter & Willow was a positive one and we hope to have the opportunity to work with you again in the future.
5/5
GoogleEndrit was helpful throughout the entire process of our move as was all his colleagues
Debbie, Thank you for your great review! We’re so pleased to hear that Endrit and the team were able to support you throughout your move. It was a pleasure working with you!
5/5
GoogleAdam and team were absolutely fantastic. Wishing you all a fabulous Christmas.
5/5
GoogleI used Carter and Willow to help with the sale of my house, I mainly dealt with Asa and Rosie. I would highly recommend them, they are very helpful, courteous, and efficient. Rosie kept me informed every step of the way. Very helpful
Pat, Thank you for you kind words. We are so glad we could assist you in the sale of your home and we are pleased that you were happy with the service you received from us. Best wishes, The Team at Carter & Willow.
5/5
GoogleAs a landlord, I have had the pleasure of working with Danielle at Carter and Willow for the past 3 years, and the experience has been nothing short of exceptional. From day one, Carter & Willow demonstrated a high level of professionalism, efficiency, and dedication to ensuring that my properties are well-maintained and my tenants are satisfied. Their attention to detail and proactive approach have not only streamlined the property management process for me but have also significantly contributed to the overall success of my rental business. I wholeheartedly recommend them to any property owner seeking a reliable, proactive, and results-driven management agent. Their dedication to excellence has undoubtedly contributed to the success and profitability of my rental properties. I am grateful for their continued support and look forward to many more years of successful collaboration.
Brian, Thank you for taking the time to leave 5 stars and a positive review! We are pleased to hear you have had a good experience with us as a company while managing your rental properties. Danielle works extremely hard to ensure tenants and landlords are happy in their properties with as little issues as possible. We look forward to doing more business with you in the future! The Team at Carter & Willow.
5/5
TrustpilotI highly recommend this estate agent
I highly recommend this estate agent. I have used other ones in the past but Carter and Willow have been the best by far. Adam was very helpful and Sophie kept me up to date until we finished! Thank you!!!
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Yes. In The Trusted Agent 2026 awards: Carter & Willow, Dagenham won Gold.
