Every review we hold for the Crystal Peaks office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIsabelle has been brilliant through the whole process. After being with another agent before using Haybrooks, I’ve found them much more proactive. Now my property has sold Isabelle is great at keeping me informed about next steps.
Liz · 27 November 2024
Agent replied · 11 December 2024
Hi Liz, thank you for taking the time to write this kind review. It's appreciated! Kind regards, Isabelle.
★★★★★ 5/5
GoogleMy home was valued yesterday by Georgia Lax. This young lady was very professional. She had a wide knowledge base and gave me lots of advice. Also Georgia was a lovely person and I felt very comfortable with her.Georgia demonstrated well the potential of selling with Haybrooks. I would definatley recommend Georgia.
Frances · 20 February 2024
Agent replied · 21 March 2024
Hi Frances, thanks for the kind review of the service received from Georgia.
★★★★★ 5/5
GoogleIsabelle Baxter has been wonderfull from showing me round a property to answering questions asked or coming back to me if she was unsure. She gave me a first class service. She is an asset to Haybrooks.
Sue · 3 November 2024
Agent replied · 10 November 2024
Hi Sue, Thank you for writing this kind review.
★★★★★ 5/5
GoogleSold my property with Haybrook within a week for over asking price to a good buyer! I can’t thank Hayley the negotiator I dealt with who got me the best price for my property in such a quick time that enabled me to get the house I wanted! From start to finish the service I received was fantastic my pictures looked great and Hayley did all the viewings for me so I had nothing to worry about! If you are looking for a stress free agent to sell quick for the best price Haybrook crystal peaks are the one!!!
Sadie · 2 February 2021
Agent replied
Thanks for your review Sadie. Hayley alsways goes the extra mile for our customers which helps us to be the 'Stress free agent' you mention. Best of luck in your new home 🏠
★★★★★ 5/5
GoogleI recently sold my house through Haybrooks . Nichola Sidd
all at the Crytsal Peaks branch was superb - from start to finish. She was genuinely friendly and helpful, and nursed me through the tortuous process of getting the sale through to completion. I can't thank Nichola and the rest of the staff at the branch enough, and would happily give them 6 stars
Mike · 31 March 2023
Agent replied · 29 July 2023
Thanks for taking your time to review the team at Crystal Peaks Haybrook.
★★★★★ 5/5
GoogleI recently sold my house through Haybrooks . Nichola Sidd
all at the Crytsal Peaks branch was superb - from start to finish. She was genuinely friendly and helpful, and nursed me through the tortuous process of getting the sale through to completion. I can't thank Nichola and the rest of the staff at the branch enough, and would happily give them 6 stars
A · 29 March 2023
Agent replied · 26 August 2023
Thanks for taking your time to review the team at Crystal Peaks Haybrook.
★★★★★ 4/5
GoogleFriendly, helpful service so far. Excited to buy a house via Haybrook Crystal Peaks with the help of Nicola.
Laura · 1 August 2026
Agent replied · 22 August 2026
Thank you so much for taking the time to leave a review. Always appreciated.
★★★★★ 5/5
GoogleOur home is currently on the market with haybrookes. Thanks to Georgia Lax this was a very easy and seemless process. Georgia has been very helpful and approachable through out and worked hard to make sure our property was on the market as soon as possible, which is much appreciated.
Helen · 20 February 2024
Agent replied · 21 March 2024
Thank you for your kind feedback Helen, we always endeavour to make the process as smooth and as easy as possible for our customers.
★★★★★ 5/5
GoogleHome now up for sale, thanks to Georgia. We felt valued & cared for. It isn’t the easiest thing - selling your home after 25 years & Georgia has helped us no end. Hopefully next review will be very soon when we can report a sale!
David · 22 April 2024
Agent replied · 21 June 2024
Hi David Thank you for taking the time to leave me a review. Always appreciated. Thanks Georgia
★★★★★ 5/5
GoogleWe have been really pleased so far with the service from Nicola when selling our house. She organised viewings for us and our house sold very quickly. Feedback was given quickly, and Nicola negotiated between us and the buyers effectively.
Kirsty · 25 July 2024
Agent replied · 24 August 2024
Hi Kirsty.
Thank you for taking the time to leave me a lovely review.
★★★★★ 5/5
GoogleI worked with Nicola Siddall in this company, selling a property in the area. I found Nicola very open and honest in her dealings with me. She acted upon and chased up everything required to ensure the process was as clear and quick as possible. I would recommend her and all her colleagues in selling a property.
Aaron · 15 July 2023
Agent replied · 29 July 2023
Thanks for kind words and 5 star review.
★★★★★ 5/5
GoogleI have been extremely impressed with the service & professionalism from Haybrooks Crystal Peaks. Rachel was outstanding. We live overseas and selling our property was a little more complex but she guided us through & went out of her way to accommodate the time differences so we could talk to her when needed. I'd highly recommend selling a property with Haybrooks Crystal Peaks as their fees are reasonable and their overall service was excellent.
Karli · 29 July 2021
Agent replied
Hi Karli, Thanks for taking your time to leave a review of the service you have received from Rachel. She really does go the extra mile and its good to see it shows. 🏠
★★★★★ 4/5
GoogleWe sold our house in less than 2 weeks, the team at Haybrook's worked extremely hard to keep our sale and purchase on track during a very complex and stressful time. A big thank you to Vanessa for all her hard work negotiating with both our vendors and purchasers with some very major issues out of our hands. She went above and beyond to keep everyone informed and keep solicitors and mortgage advisors updated where necessary in a very long chain. Now we are in, we never thought that completion day would ever come, even up until the 11th hour. This is not something we would like to experience again in a long time, I think your team and our family have aged several years!!!
Peter · 23 October 2019
Agent replied
Peter Edwards, thanks for your praise and kind comments about our team.
★★★★★ 5/5
GoogleReally happy with the way the team helped me with the sale of my late mother’s house. They were all very professional from start to finish on what at times was a sale that had a few problems. I was kept informed every step of the way from when the house first went on the market, the number of viewings booked in and any offers made. Once the sale had been agreed, Vanessa kept me fully updated as to how things were progressing with the solicitors.
Well done and a massive thanks to everyone, in particular Vanessa, Sam and Dan.
Sue · 23 October 2019
Agent replied
Dear Sue Cartwright, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating! Regards Haybrook Crystal Peaks
★★★★★ 5/5
GoogleHaybrook Crystal Peaks sponsored our school Summer Fayre again this year and as always have been absolutely amazing. They printed all our posters and banners and gave up their free time to come along on the day to hold a 'guess how many balloons are in the car' competition. All in all we raised £1710 profit for school so we'd like to say a huge thank you to Sam and Hayley and all the staff for your continued support.
With thanks from Friends of Immaculate Conception x
Nichola · 23 October 2019
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleWOW WOW WOW.
WELL DESERVED 5 STAR RATING!
Customer service has been great throughout the whole process of getting our house on the market.. And it shows just how good the service is as our house sold IN 5 DAYS!!!
We're now well underway to buying our dream home thanks to Hayley! Fantastic communication, dealt with every question I've had (However stupid) and is still cheerful despite me calling 100 times a day! Such a superstar.. thank you so much.
Holly · 23 October 2019
Agent replied
Holly Parker, thank you for your kind words and this wonderful review!
★★★★★ 5/5
GoogleRachel Bamford has been an absolute star throughout the process. She gave sound professional advice about the market (prices, target market, advice on photos and info to be included in the property details etc) and had obviously researched the area well. The whole team were amazing when it came to putting together the marketing video and details, we feel they represented the property at its best. Rachel kept us well informed throughout the process. We’ve sold properties with other estate agents in the past but can honestly say we wouldn’t use anyone else now.
Chris · 23 October 2019
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleI was very impressed with how professionally and efficiently Haybrook dealt with the sale of our property. In particular, Nicola Siddall went beyond what I expected, her service was first-rate, and she was a pleasure to deal with from start to finish. Nothing was too much trouble for Nicola to help us. We were given regular updates throughout the process, and the sale was completed quickly and smoothly, and also stress free which is exactly what we wanted. The photos taken by Dan Bell were very high quality which contributed to the excellent marketing of our property. I would highly recommend Haybrook estate agents.
Nigel · 23 October 2019
Agent replied
Dear Nigel Kerrigan, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We look forward to your next visit! Take care!
★★★★★ 5/5
GoogleBuying my first home has been a great experience thanks to Haybrook at Crystal Peaks. Dan particularly has been wonderful and helped me through every moment of the process. Nothing was too much trouble for Dan and he made buying a house a great experience. I’d also like to thank Sam for keeping me up to date each week and helping with any enquires.
I’d certainly recommend the staff at Haybrooks, great friendly staff and I’d certainly deal with them in the future.
Danielle · 23 October 2019
Agent replied
Hi Danielle Richardson, thank you so much for your positive comments about Haybrook Crystal Peaks!
★★★★★ 5/5
GoogleNicola Siddall Negotiator at Crystal Peaks is a credit to your company. without her assistance over the past 2 weeks I would not have purchased my dream home. She has the skills to make you feel important and wanting to help in anyway she can. She is also a great negotiator as I feel she got the best price for her client without making me feel pressured. Over the past 14 months I have dealt with several negotiators from other estate agents and none come close to having the abilities Nicola has. Going forward because of my experience I would advise friends and family to choose Haybrooks. Wish I had as I have just sold my property.
Janet · 23 October 2019
Agent replied
Janet Bird, we''re happy you found our staff to be so supportive during your experience here at Haybrook Crystal Peaks.
★★★★★ 5/5
GoogleMe and my wife have always been happy with the service given at the crystal peaks branch. We dealt with Nicola Siddall when buying our first home and then again when we sold our home and upgraded to our new home. Nicola helped us on finding an ideal home for the first time buyer. We then started a family and soon out grew our first home. Nicola then worked hard to find our current home which ticked all the boxes we was looking for. Also Nicola has helped us along the way recommending haybrooks mortgage advisors. The mortgage advisors have been very helpful over the years and have always succeeded in finding us the right mortgage.
Andrew · 23 October 2019
Agent replied
Andrew Loukes, we are so happy to read such a great review about Haybrook Crystal Peaks!
★★★★★ 1/5
GoogleSo I know no one has high hopes for estate agents but I really did not think they would be this unprofessional. I cannot imagine another agency not communicating with each other and be so disorganised as this branch. I called to put an offer in to a house and a gentleman took my details. Yet when my husband followed up with it, apparently I magically didn’t phone/ it didn’t exist.
If you ever have the displeasure to deal with Nicola Siddall please avoid. She only acts in the interest of the vendors and offers no solutions despite buyers being just as valuable in the process as vendors. She is just very rude in general and will badger you.
I guess be aware of all of this if you have to choose these estate agents. Take your business elsewhere otherwise or ask for another agent.
Ishwah · 11 November 2024
Agent replied · 11 December 2024
Dear Ishwah,
Thank you for sharing your experience with us, and we genuinely appreciate your feedback.
We’d like to address some of the concerns you've raised. As an estate agency, we are indeed hired by the property owner to manage the sale, and we work in their best interest as they are our clients. That said, we also hold a firm commitment to provide all parties involved, including prospective buyers, with timely and transparent communication. Your experience does not reflect the standards we aim to uphold, and we are sorry that you felt otherwise.
We have a dedicated duty of care to each person we work with, and reviews of this nature are rare for us. To investigate what may have happened in this instance, we would welcome the chance to discuss your concerns further. Please feel free to reach out to Sam at 0114 2511710, who will be happy to assist.
Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in our services.
Best regards,
The Haybrook team
★★★★★ 5/5
GoogleOne of the reasons for us picking Haybrook was how friendly and approachable they were each and every time we needed to speak to them. Nicola was the first person we spoke too when we initially made our enquiries to sell our property and she has done her best to sell our property and keep us informed of any coming on the market. We would highly recommendPositiveProfessionalism
Helen · 22 June 2022
Agent replied · 21 June 2024
Hi Helen, Thanks for taking your time to review the team at Crystal Peaks. Let try and find you your perfect home now. 😍 …
★★★★★ 5/5
GoogleWe have been looking for a property for a while now and have dealt with Leanne at Haybrook for the past few months, out of all the agents we have been dealing with Leanne has been the only one to contact us to see how we are getting on and to tell us about any new properties that meet our requirements.
Fantastic customer service and would highly recommend.
Colin · 18 April 2022
Agent replied
Thanks Colin for the lovely words and recommendation. Sam and the team @ Haybrook Crystal Peaks
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