5/5
Katie does a great job looking after my two properties. She is quick to deal with issues and to contact me with solutions.
Agent replied · 24 July 2026
Thanks Patricia

Trusted Agent profile · Croydon, Surrey
Verified
★★★★★
1,383 reviews across 2 platforms
219 Lower Addiscombe Road, Croydon, Surrey, CR0 6RB
Part of Streets Ahead, see every office.
Streets Ahead's office in Croydon, Surrey, at 219 Lower Addiscombe Road, is rated 4.5 out of 5 across 1,383 reviews on two platforms, including 1,101 Google reviews rated 4.4.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
Katie does a great job looking after my two properties. She is quick to deal with issues and to contact me with solutions.
Thanks Patricia
5/5
Laura was our property manager for over a year and couldn’t advocate for her and Streets Ahead anymore than I do! Laura was extremely responsive, even on days off, always helpful and went above and beyond continually.
1/5
Terrible experience. I recently moved into a property managed by Streets Ahead, and the experience …
Dear Chinedo, Thank you for your review and sorry to hear on this occasion the service you … More
1/5
I contacted this estate agents for a rental and like most people in the UK I have debt and despite my gross being way above their standard for the property I was treated with utter disrespect I was spoken to like I was nothing and told that …
5/5
Hi Crystal, I 'm sad to hear that your are leaving. Just want to say thank you very much for your wonderful services. You were really helpful and always responded all my …
5/5
Lovely speaking to Adem ! Hopefully we ll find one mate, thanks for your help!
Dear Vincenzo, Thank you for leaving us a 5* review! … More
5/5
I have had a lovely experience with streets ahead Croydon. Patrick Jones, especially made my time enjoyable. He was very efficient and stuck to his word. When he said he would call he called. When he said he would email he emailed. I had quite a tight deadline but he managed to find me a house, and get me moved in all within just over a week! Once again, thank you Patrick !
5/5
I've recently signed up to rent a property with them and it has been by far the easiest process I've experienced; the assistance I've had from Tom Young was great from start to finish.
Thanks Graham, good to hear about Tom's great work
5/5
Thank you to George Barnes who was extremely proactive in finding us our new home! Despite an initial hiccup out of his control he continuously made sure to find us new options with a great sense of urgency.
Thanks Krum, what a great review! We will let George know you've mentioned him. - Rebecca
5/5
Huge thanks to George Barnes who was impeccable helping my friends and I search for a home and then get the property in a short period of time!
Hi Andreia, thank you for taking the time to leave us a review. I will pass your comments on to George. Thanks, Laura
5/5
Very professional lettings. I requested a property for rent that suit my needs and budget and l found a great team and a great support. George Barnes was so professional and helpful. Big thanks, definitely l would recommend Streets Ahead to everyone looking for a property to rent. Good range of properties on a fair price. Ask for George for help and support, won't be let down.
5/5
Callum Hayden is my property manager and I am extremely happy with his professionalism and quick resolution of any queries or matters that need delaing with. He is always friendly and explains evrything in a straight forward way while understanding the needs of both the tenant and landlord. He has been very reassuring during the covid 19 pandemic and made sure everything was clear and in order. Thank you Callum!
5/5
I was made in contact by George Barnes. He made sure that i am been directed to all the properties in my intrest. He was always available for me to discuss my doubts and conserved about the property. I would highly recommend George Barnes, …
4/5
George is one of the best agents I've come across, he always follows up and is available to answer all our doubts. He is the only agent who calls back to inform whenever a property becomes available around the area we were looking for. …
5/5
Hey George, thank you so much for following up I really appreciate your work and the update you provide me. Keep up the good work.
Dear Younous, Thank you for leaving us a 5* review! We will be sure to pass on your Thanks to … More
1/5
Avoid, never helpful, only care about taking your money and that’s the only time you hear from them, other than that you can never get any communication with them. Didn’t bother to contact me at the end of the tenancy, and when I contacted …
Hello Cathy, I'm truly sorry to hear about your experience, and I apologise for the inconvenience you've faced. This doesn't align with our commitment to providing excellent service. I'd like to investigate this matter further to ensure it … More
1/5
We've had the misfortune of living next to a house rented out by the Addiscombe branch. When we reported problems with the anti social tenants, we got vague and unhelpful replies. The company seemed unable and unwilling to help, and the employee we were dealing with barely replied. It got to the point where the neighbours on both sides of the house escalated the complaints to all the senior managers, but they were as unhelpful as the people they managed, and not one of them replied. I bet someone from the company posts a reply to this review, to make it look like they are proactive! The situation was only resolved when the tenants moved out to another property, whilst us poor unfortunate neighbours had endured 6 months of misery, and sleepless nights. The "agents" sent out to show the house to new renters were unprofessional. We could hear from their conversations that they knew nothing of the area, and were given out incorrect advice on rents and deposits. They were more interested in sitting in the car smoking ciggies, and expertly flicking out the dog ends, than dealing with viewers. Their website says that their motto is "Nothing is too much trouble." Our experience was the opposite, and we would never recommend anyone uses this company to rent out their property.NegativeResponsiveness, Professionalism
Dear Sir/Madam, Thank you for your review and we apologise you feel our customer service fell short on this occasion. Please call me on 020 8655 1300 to discuss this further. Kind regards, Kunal Patel Lettings Manager
1/5
Avoid this agency at all costs. I paid a £461.53 holding deposit to Streets Ahead to secure a rental property and was assured by the agent that referencing came back fine on WhatsApp and that I should give my notice. Based on this, I gave …
5/5
Streets ahead were really helpful, especially George Barnes and Emma. They both helped us secure our first place very quickly and efficiently, this was really highly appreciated by me and my husband particularly during these trying times. They gave us clear direction and guidence throughout the whole process. Due to this good experience we are more likely to use your agency again in the future. All the best.
5/5
Getting an apartment in the Uk is an herculean task , but George Barnes is one agent one can rely on, he made the process much easier, he calls all the time to inform me about new property to let in the market, he is a great guy.
5/5
My partner and I have recently purchased a property through Streets Ahead, thanks to Robyn who was our sales progressor and the rest of the team (including Pawel who is very diligent and trustworthy) - the experience was made as smooth as possible. Robyn is very professional and does everything she can to help, we were being guided extremely well, all the way. Thank you for ALL of your help.
5/5
It was GREAT the support and advice that I received from George Barnes, he has helped me in two occasions one year and half ago and last month and in both I felt that he understood what exactly were my needs and which were the correct properties for me and my baby, very proactive!, the thrust that the Agency projects through him is fantastic!!! Thank you so much George!!!
5/5
Callum Hayden is the most amazing Property Manager I have ever had the pleasure of working with. I’ve worked in the industry myself and have never experienced the level of service from a Property Manager in my 22 years of agency. An absolute asset to Streets Ahead. They are very lucky to have him. Thank you so so much for everything Callum you are a star!
5/5
As a buyer I've never been more impressed by estate agents and can genuinely say they're trustworthy and work hard for both parties. For reasons unrelated to the estate agent (me) my purchase was a difficult process, but Marina Streel and Courtney Brown were patient, understanding and polite. And when I needed access to the property they were helpful too. I never leave reviews, but these two deserve it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Streets Ahead's Croydon office has 1,383 reviews across two platforms: 1,101 on Google, 282 on Facebook (across the whole business).
Streets Ahead Croydon is rated 4.5 out of 5 across all 1,383 reviews, and 4.4 out of 5 on Google from 1,101 reviews.
Streets Ahead Croydon, 219 Lower Addiscombe Road, Croydon, Surrey, CR0 6RB.