Trusted Agent profile · Croydon
★★★★★
1,219 reviews across 2 platforms
219-221 Lower Addiscombe Road, Addiscombe, Croydon, CR0 6RB, CR0 6RB
Streets Ahead's office in Croydon, at 219-221 Lower Addiscombe Road, is rated 4.5 out of 5 across 1,219 reviews on two platforms, including 348 Google reviews rated 4.3.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Lanaya
Big thanks to Lanaya! She professional agent, very helpful, always replying in few seconds, always finding way to help, very active!
Dear Oleg, Thank you for leaving us a 5* review. We're so glad to hear Lanaya's professionalism, responsiveness, and dedication made a great impression. We'll be sure to pass on your thanks, she’ll really appreciate it! Kind regards, Zoe Streets Ahead
5/5
GoogleMany thanks Denim and all the team at Streets Ahead. Thanks for the professional, swift and successful letting of my property, all went very well and I am very happy, thank you for managing things so well I will definitely be coming back to you.
Dear Andrew, Thank you for leaving us a 5* review! We are delighted to hear that Denim and the Streets Ahead team successfully let your property and you had such a professional and swift experience. We look forward to you coming back to us again! Kind regard, Zoe PA to Directors
5/5
GoogleJasmine has been helping me find a new property and has been very helpful and supportive I definitely recommend her
5/5
GoogleLanya has been brilliant with her communication and quick to organise viewings! Professional and efficient approach, very positive experience.
Dear Gurpreet, Thank you for leaving us a 5* review! We’re so pleased to hear Lanaya’s professionalism and efficiency made your experience such a positive one. We’ll be sure to pass your comments on to her, she’ll be delighted. Kind regards, Zoe Streets Ahead
2/5
TrustpilotHow standards have slipped
SA sold our first house after a horrible experience with an independent agent in such a professional manner that we immediately went to them when we wanted to move again. Oh how things had changed - we were left feeling that we were dealing with a used car salesmen and decided after the valuation and hard sell spiel to go elsewhere. Despite signing on with another agent, we were called by SA every few weeks to see if they could “help” The second lockdown caused the sale to fall through as I’m sure was the case with many others. We decided to put any sale on pause. Duly noted by SA who were straight on the phone with a proposition to sell to a developer for a value over our asking price as they had secured property a bit further down the road for the same purpose. We said we would think about it but we had calls every day again with the hard sell, and almost intimidating like some time share companies have been known to act. The pestering continued, we ended up rejecting the offer. Fast forward to this year, we are still in our house, and a phone call from SA asking if we would be prepared to let someone who is very interested in our area look at the house. We decided we had nothing to lose. The family were lovely, loved the house and wanted to make an offer - even though we were not thinking of moving any time soon, they were serious about the house. Trouble was the offer was less than we had originally been valued at - the “buyer” was basing his offer on old data from an online site. Bearing in mind at this point we had no contract with SA to sell on our property, we said thanks but no thanks. The phone calls continued for weeks afterwards, hounding us and trying to pressure us to selling for significantly less than we had originally been on the market for.This agency now only thinks of money, customer satisfaction does not matter and its obvious you don’t even have to be on their books. Will not use them again
Hi Jen, thank you for taking the time out to share your experience with us. My name is Jandyr and I look after marketing and customer experience. It would be really helpful to get further insights into your most recent experience with us - our priority has always been to deliver exceptional customer service and experience, so I apologise if the standards were not upheld in this case. My email address is jandyr.solorzan@streetsahead.info. Please don't feel obligated to reach out, I would just like to make sure this doesn't happen again moving forward. Regards, J.
5/5
TrustpilotTop service from Streets Ahead
Good experience so far with George and the team - currently in the process of finalizing a purchase of a flat through Streets Ahead. From the beginning, the process has been excellent with prompt answers and efficient service which has made everything from their side run smoothly!
Dear Simon,Thank you for leaving us a 5* review! We are delighted to hear that George and the Purley team have provided you an efficient service.We wish you all the best with your property purchase.Kind regards,Zoe PA to Directors
5/5
TrustpilotKacey was very professional,good at…
Kacey was very professional,good at customer service and helped me alot
5/5
TrustpilotStreets Ahead in Crystal Palace
A Landlord renting out a HouseNick and Enzo from Streets Ahead in Crystal Palace mainly dealt with our needs as landlords. Joshua was also part of the process. All our interactions with the three of them were highly professional.The level of service we received is how all companies should operate. Unfortunately, it is rare to come across such professionalism in today’s extremely sloppy standards.Nick and Enzo were excellent answering all calls, emails and queries clearly, covering everything we asked and in prompt time. We did not need to chase anything or sit waiting for anything. All interactions were professional and fluid.A tenant was found in the timeline we needed. When viewings took place in our absence our property was respected and locked up properly.We look forward to continuing our great working relationship.Thank you guys, keep up the great work!
5/5
GoogleWe had a fantastic experience to secure our new tenancy through the Street Ahead. From start to finish, the service was professional and highly efficient. A huge standout was Adem's unparalleled dedication.they were always available, even outside of normal business hours, to answer our calls and help with paperwork.I would strongly recommend them to any prospective tenant. Thank you very much.
Dear Jay, Thank you so much for your wonderful review! We’re delighted to hear that your experience securing your new tenancy with Streets Ahead was so smooth and positive. Adem will be thrilled to know his dedication and commitment made such a difference - he truly goes above and beyond for our clients. We really appreciate your recommendation and wish you all the best in your new home! Kind regards, Zoe Streets Ahead
5/5
TrustpilotAdem was very professional and got…
Adem was very professional and got explained situations very well.
Dear DM, Thank you for your wonderful feedback! We're delighted to hear that Adem provided a professional service and clearly explained everything throughout the process. We truly appreciate you taking the time to share your experience and will be sure to pass along your kind words to Adem. Thank you for choosing Streets Ahead! Kind regards, Zoe
5/5
GoogleAdem was very helpful and is doing everything he can to find me the right flat.
Dear Maria, Thank you for leaving us a 5* review. We are delighted to hear that Adem provided you with a helpful service during your property search. Kind regards, Zoe Streets Ahead
5/5
TrustpilotAmazing Service
I had an amazing experience with streets ahead, I did not end up finding my home with them however throughout the process my agent George Barnes was so helpful, very responsive and he always sent me emails with properties that matched my exact requirements. It's so nice to see estate agents really caring about their clients again and not just motivated by money! Thank you so much George you have made this experience worth while and taught me what to look for in a real estate agent! :)
Thank you for your lovely review. I will pass your comments on to George. Thanks, Laura
5/5
TrustpilotStreets Ahead was very helpful in me…
Streets Ahead was very helpful in me finding a property to rent, especially George Barnes. He was my primary contact which helped kept me updated each step of the way. On viewing day, he was on time and even helped to get the landlord to the property a bit earlier than scheduled as I was ahead of time heading there. All the process in between were also smooth, i.e. documents required. It was an overall great experience working with Streets Ahead.
Hi Kymani, thank you for taking the time to leave us a review. I will pass your comments on to George. Thanks, Laura
5/5
TrustpilotOne of your team members Mr George…
One of your team members Mr George Barnes was very very helpful and polite, he made everything looks so easier and was constantly updating me. And was more than ready to answer any questions regarding the property. Kudos to you George.
Dear Sheriff,Thank you for leaving us a 5* review! We are delighted to hear that George from our Addiscombe branch provided you with great customer service.We look forward to helping you again.Kind regards, Zoe PA to Directors
5/5
TrustpilotRecommend LANAYA
We have been looking to secure a 3 bedroom house, we wanted a new house to rent without regrets and we couldn’t have asked for any better person than LANAYA. She’s tried so hard to make sure we get the house that we really like. We appreciate your time and for being so kind and understanding, I mean big thanks 🙏 . RESPECT 🫡.
Dear Waiswa, Thank you for leaving us a 5* review. We’re absolutely delighted to hear about your positive experience with Lanaya. She is a valued member of our team, and it’s fantastic to know that her dedication, kindness, and determination made such a difference in helping you secure a home you truly love. Your kind words and appreciation mean a lot, we'll be sure to pass this on to Lanaya, who will be thrilled to know she had such an impact. Wishing you all the best as you settle into your new home! Kind regards, Zoe Streets Ahead
5/5
TrustpilotAs an investor actively looking to…
As an investor actively looking to purchase properties to rent out, I’ve been incredibly impressed with the level of service Stefano has provided throughout the process. From our very first conversation, he has given me a significant amount of his time, offering honest, experience driven advice that has genuinely helped shape my investment decisions.
Dear Patrick. Thank you so much for your fantastic 5 star review. We are delighted to hear that your experience with Stefano has been so positive. As an investor, having the right guidance is essential, and it is wonderful to know that Stefanos market knowledge, honest advice, and proactive approach have supported you in shaping your portfolio decisions. He takes great pride in providing a service that goes beyond simply finding a property, and your feedback truly reflects the dedication he puts into helping clients make confident, informed investments. We are grateful for your recommendation and thrilled to be part of your investment journey. Should you need any further assistance, now or in the future, Streets Ahead and Stefano are always here to help. Thank you again for taking the time to share your experience. Kind regards, Zoe Streets Ahead
5/5
Googleduring my search for a property brad helped me narrow down potential property and was very efficient with the viewings and went out of his way to take me to a viewing that no one else was available for; as well as worked around my work schedule which i very much appreciated
Dear Best King, Thank you for taking the time to share your experience. We are so pleased to hear that Bradley was able to support you throughout your property search. It is great to know that he helped you narrow down suitable options, arranged viewings efficiently, and even went out of his way to accommodate a viewing when no one else was available. We are also glad he was able to work around your busy schedule, as making the process as smooth and convenient as possible is always our priority. We truly appreciate your feedback and are delighted that Bradley made a positive difference in your journey. If you need any further assistance, we are always here to help. Kind regards, Zoe Streets Ahead
5/5
GoogleTori has been a brilliant portfolio manager while I rented my property through Streets Ahead. As soon as she took over my account she was a breath of fresh air compared to the previous colleagues I’d dealt with. Tori is always easy to get hold of, responds to my queries very quickly, communicates really clearly and doesn’t shy away from dealing with any challenging situations, she’s exactly what I wanted my managing agent to be. She’s definitely a big asset to Streets Ahead.
5/5
TrustpilotAdem is a star!
Adem stepped up and helped when we wanted to view a property and miscommunication between myself and my housemate had led to the another agent leaving before we'd arrived on time. Adem's calm and professional manner helped make the viewing a positive experience over all and we put an offer in the next day.
4/5
GoogleLanaya has been fantastic,clear and genuinely helpful throughout thank you soo much
Dear Thomas, Thank you for leaving us a positive review. We are delighted to hear that Lanaya has provided you with such a helpful service throughout your property search. Kind regards, Zoe Streets Ahead
5/5
GoogleThrough and through, Ricky is a great estate agent who goes above and beyond to help you find your dream home, and more - high level expertise for the end to end journey, would definitely recommend.
Dear S E, Thank you for leaving us a 5* review. We are delighted to hear that Ricky went above and beyond to help you find your dream home. He is a credit to our Croydon sales team! We look forward to helping you in the future. Kind regards, Zoe PA to Directors
5/5
TrustpilotExcellent service from Kristen Watson!
After an incredibly long and stressful property search, Kristen was able to help us find our home. From start to finished she was professional, empathetic and efficient. She made what can be a stressful time so much easier.
Dear Yasmin,Thank you for leaving us a 5* review! We are delighted to hear that Kristen from our Purley team found you a new home and was professional, empathetic and efficient throughout the process!We look forward to helping you again in the future.Kind regards, Zoe PA to Directors
1/5
GoogleHaving dealt with Streets Ahead for over a year whilst renting a property that was managed by them, I cannot recommend that tenants and landlords avoid them enough. They are unprofessional, unresponsive and unhelpful. Having found the property through Streets Ahead and having a good experience, we couldn’t have known the trouble that would come from moving over to the property managing team. The property had not been cleaned in between tenants, which we raised and were ignored, we were not made aware of things like how to pay our water bill even after asking multiple times, there were things broken in the property that we were promised would be fixed but were never even looked at and the list goes on. When moving out, they tried to tell us that our notice period was much longer than it was, say that we were liable for cleaning fees (which is illegal and the property was left in a better state when we left to when we arrived) and when returning the key to the office, no one even confirmed that they had been received, even after chasing it up. The cherry on the cake was that it took 4 months for our deposit to be returned and only after we chased multiple times and had to eventually raise it with our deposit agency. We then agreed an amount to be returned through the deposit agency, to which a smaller amount was returned. Taking an unagreed amount of a deposit away is detrimental to people’s next steps. Unfortunately, we are not in a position that we can push this any further and it is clear that they are aware and preying on this. I can imagine we are not the first that they have taken advantage of and will not be the last. I can only highly advise tenants and landlords alike to avoid streets Ahead at all costs. Specifically the central Croydon/property management departments.
Dear Ann-Sophie, Thank you for leaving us a review. We are sorry to hear that the service you have been provided is not up to our usual standard. Please send an email to clientcare@streetsahead.info and we will investigate this further. Kind regards, Zoe PA to Directors
5/5
TrustpilotLandlord using Streets Ahead to rent my house
Tori has been a brilliant portfolio manager while I rented my property through Streets Ahead. As soon as she took over my account she was a breath of fresh air compared to the previous colleagues I’d dealt with. Tori is always easy to get hold of, responds to my queries very quickly, communicates really clearly and doesn’t shy away from dealing with any challenging situations, she’s exactly what I wanted my managing agent to be. She’s definitely a big asset to Streets Ahead.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Streets Ahead's Croydon office has 1,219 reviews across two platforms: 348 on Google, 871 on Trustpilot (across the whole business).
Streets Ahead New Homes is rated 4.5 out of 5 across all 1,219 reviews, and 4.3 out of 5 on Google from 348 reviews.
Streets Ahead New Homes, 219-221 Lower Addiscombe Road, Addiscombe, Croydon, CR0 6RB, CR0 6RB.
