Trusted Agent profile · Croydon
★★★★★
1,303 reviews across 2 platforms
219-221 Lower Addiscombe Road, Addiscombe, Croydon, CR0 6RB, CR0 6RB
Part of Streets Ahead, see every office.
Streets Ahead's office in Croydon, at 219-221 Lower Addiscombe Road, is rated 4.5 out of 5 across 1,303 reviews on two platforms, including 348 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Streets Ahead New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with Catherine who…
Great experience with Catherine who proved very helpful, particularly for a first time buyer like myself. She not only organised viewings I requested, but also took the initiative to show me other properties that met my criteria. Catherine took time to understand any concerns or hesitations I had and was not pushy at all which put me at ease as during the decision making process. Would definitely recommend her and the Estate Agents.
5/5
TrustpilotEverything was fine 🤗 she helped us…
Everything was fine 🤗 she helped us all the time. Happy with the work you did for me Katraielle Grant
5/5
TrustpilotGood Customer Service
Katraielle Grant has been working along side me and she has performed well, given me amazing customer service.
4/5
GoogleHowever the target sale value was not achieved but good strategy adopted by the streets ahead team to generate market interest and reach close to the target value. Providing regular updates on sale progress was appreciated
5/5
Trustpilot100% recommend
Streets Ahead (specifically Salma) were incredibly helpful throughout. There was constant clear communication which is really useful during the home buying process100% recommend Thank you
1/5
Trustpilotterrible!!
property management team was a joke! found horrible tenants, didn't conduct proper referencing and bother managing arrears... letting management team members were unreliable, untrustworthy and dishonest which left us in huge arrears, tenants won't leave and eventually when we managed to get them out, our property was left in a horrendous state. The words of comfort from the letting manager Amir G were, "at least they didn't smash the windows!"Absolutely useless as a letting management agent, won't touch them with a barge pole!
1/5
TrustpilotWont stop hassling me!
We asked Streets ahead to value our property, but went with another agent who had a cheaper commission in the end. Since then we have been sent numerous emails and nuisence calls from Jason Paris who clearly isn't happy with our decision, even after asking for our details to be removed from their system we are still being emailed and called! I wish I never had them around to our house and if we fail to sell our house with our current estate agent, we definitely wont be going with Streets Ahead!
5/5
TrustpilotMohammed was very helpful
Mohammed was very helpful Very professional did his best for us
4/5
TrustpilotAppreciation message
Good communication with clients. Agent George Barnes was helpful.
4/5
TrustpilotGood agents
Still in the process of moving but Katraielle has been helpful with getting everything done. Thanks team.
5/5
TrustpilotKatraille was very professional and was…
Katraille was very professional and was a pleasure dealing with her. She has a big future ahead.
1/5
TrustpilotZero communication and no customer care
Exact same experiences as those listed below. Plenty of contact and communication to receive deposits etc. but all communication dries up as soon as money changes hands.Never found out what branch we actually deal with and have been told we would receive call backs 7 times by 5 different people. We listed things we needed doing on hand over of the deposit and were told everything would be done only to find out from the landlord didn't have this information passed on to him.I even sent e-mails with queries we had we no response. It's a pain because streets ahead seem to have the nicest properties but seems like they have no clue about customer service.
5/5
TrustpilotDetail mined staff
I have a great experience with the staff Ryan in Streets ahead. He is kind and thoughtful with our moving statues. Keeping update suitable property, Prompt respond and friendly attitude which I can feel in deep. Even though I have not proceed final due to I have another option. I’m glad to have this experience. Keep it up.
5/5
TrustpilotGeorge was very friendly and had a…
George was very friendly and had a professional manner. Kept me up to date with any new properties and communicated well. Thanks
5/5
TrustpilotSatisfactory service
I have been in touch with Nailah from last few weeks who provided a good and satisfactory service in regards property search. I am very thankful to her as she dedicated her 100% during the month of searching. Lastly I found a good home for my family. I feel very friendly and kind of excepted care from her. Very Thankful.
5/5
TrustpilotPerfect service
Perfect service, very professional customer service. Thank you Gemma.
5/5
TrustpilotManagement of property
Laura C has been very helpful in managing the property and always makes sure she got the right outcome for both the tenants and me as the landlord.She is quick to respond to emails and I always felt I could message her so the relationship was good from the start.I would definitely recommend her to manage properties.
1/5
GoogleThis agency is the champion at ignoring your calls, messages, emails. I have left several messages and no one bothered to call me back. I have sent emails with questions and, again, no one bothered to call/email me back. I have rented a property with them and I am due to move in soon, but now I'm reading online that other tenants are having issues receiving their deposit when they move out. Seeing as I am not the only one being ignored by them, makes me thing the allegations about not receiving your deposit back are very much true. Having read all the other reviews and relating to most of the bad ones, my heart just sank. Will never recommend them, nor work with them ever again.
4/5
TrustpilotProperty manager- Laura Costa
Property manager- Laura CostaLaura has helped us with confusions with our bills when we first moved in and has been consistent with all the checks through the past year. She responds quickly to any requests and has overall relieved us from worrying about where to go during an uncertainty.
4/5
TrustpilotGeorge is very kind and respectful
George is very kind and respectful, ready to help and listens. Very pleased with him
5/5
GoogleI had a great experience with Streets Ahead, especially with Gareth Fitzhugh. He kept me updated with flats coming to market in the area and his videos tours were informative as well as entertaining! He's very personable, professional and friendly. He also gave me good advice and made sure I had a good chance of securing the property I wanted. Defo recommend, he's a credit to the organisation!PositiveResponsiveness, Professionalism
5/5
TrustpilotProperty manager-Jasmine Smith
Jasmine has taken over as our property manager in the past few months. We have found her to be very professional and responsive to any enquiries, and pleased that she takes responsibility and owns any issues through to completion keeping us updated.Thank you and keep up the good work.
1/5
TrustpilotComplete amateurs
Streets Ahead mission statement reads: "To be the most professional, caring and expert estate agent our clients, our community and the public come into contact with, whilst still ensuring that our commitment to staff training and innovation remains second to none enabling every client to have a smooth and stress free move."However, this has far from been the case in my experience. They lack professionalism and have made the move-in process extremely stressful.I am a landlord and my prospective tenants gave them specific instructions to let me know: 1. have the flat professionally cleaned, and 2. remove some items of furnitureStreets Ahead failed to communicate both these things to me, and as a result of their cock-up the initial introductory meeting between the tenants and myself was pretty tense. NOT how I envisaged it. Furthermore, I tried to contact the lettings manager (George Potter) on 3 occasions, and he has shied away from talking to me because he probably hasn't got any answers. I have asked him to call me back as well and he refused to do so.They also seriously lack attention to detail. I had to sign an amended tenancy agreement because they couldn't spell the tenant's name correctly, despite me pointing it out to them in the first instance. It's only when the tenant himself pointed it out that they accepted their mistake. Stay away from these agents if you want a stress=free experience. Their communication skills for the most part is a complete shambles. Instead of dealing with one person, you have to deal with 5, and then it's simply a game of Chinese Whispers. Unprofessional, unethical and unfair is how I would describe their work ethic. I paid almost £200 for emergency professional cleaning which could have been avoided if Streets Ahead had successfully passed on the message that it needed doing.
4/5
TrustpilotBought and let through Streets Ahead
I have bought from Streets Ahead and now rent out my flat through them. They know the market well and it's mainly been a smooth experience. Pippa in property management in particular has been exemplary: she's always "on it", sorting things out quickly and is very friendly and professional.
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Tell us what you need and we'll put you in touch. Streets Ahead New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
