Streets Ahead New Homes reviews in Croydon

★★★★★ 4/5

Trustpilot

Best Estate Agents Street Ahead

I would like to thank the best Estate Agents in Croydon ... Streets Ahead ..Danny, Salma, Andrew, Shaheen and Catherine.My previous estate agents couldn't arrange any viewings and I was struggling to sell my flat.Without the persistence of both Andrew and Danny (manager) .... I would never have completed the deal. Streets Ahead went out of their way to ensure that after months of getting no where.....The property was sold. In addition, I got exactly the right price I wanted. Full Credit and a personal thank you to all at Streets Ahead Croydon Great job. ”

Andrew · 18 February 2021

★★★★★ 5/5

Trustpilot

Gemma has been extremely helpful for us…

Gemma has been extremely helpful for us helping us secure and move in she has been extremely kind and supportive and very patient

Leon · 28 July 2022

★★★★★ 5/5

Trustpilot

I had a great experience

I had a great experience, Maya was very helpful, showed concern and was always ready to assist us.

Benjamin · 31 January 2023

★★★★★ 1/5

Trustpilot

Extremely bad service from Emma McKenzie

A really bad and poor experience from Emma McKenzie with a very aggressive attitude. Called me to chase for the rent accusing me for not paying it whereas it has been paid in full, like any other month as it goes as direct debit. Mess and chaos within a company structure, my real Property Manager "on an unexpected leave, no one knows until when". Someone manipulates with the finances and they are calling tenants accusing them of not paying the rent in full. Disaster.

Urszula · 13 January 2021

★★★★★ 5/5

Trustpilot

Cerrone Downer was professional

Cerrone Downer was professional, swift and helpful in providing lettings information required, i would recommend their service.

Davida · 28 February 2023

★★★★★ 1/5

Trustpilot

Terrible customer service in the…

Terrible customer service in the Croydon branch. My husband and I were looking for a two bedroom flat some months ago, a blonde guy treated us poorly. Due to COVID we couldn’t have proper viewings, we were going on the sites he was telling us to check the area and every place was worse than the previous one. When we asked if he had more options he said he didn’t really want to waste time. Unbelievable. I don’t think this kind of attitude goes well with customer service. Not even three days later we found a lovely house by ourselves. Shame.

Federica · 8 December 2020

★★★★★ 1/5

Trustpilot

Avoid- horrible customer service

Avoid- horrible customer service. I have never written a bad review about anywhere but Streets Ahead have made it so easy. I have used them for my previous flat in their south Norwood branch, no issues at all. However their croydon branch, the customer service is unbelievable. Very pushy estate agent and don’t take no for an answer, don’t care attitude about everything. I would not recommend at all, I have had so many issues with my current residency with them and no help what so ever, just keep getting moved on from department to department like your begging. Don't waste your time guys.

JetPink · 8 December 2020

★★★★★ 5/5

Trustpilot

The Agent was very helpful and followed…

The Agent was very helpful and followed through to find the perfect fit

Olere · 17 June 2023

★★★★★ 5/5

Trustpilot

Great experience! Gemma was a dream!

Great experience with Streets Ahead- they were responsive and supportive throughout the hectic business of finding and securing a new flat. Gemma especially has been absolutely fantastic! She has been with us every step of the way and really took the time to keep us updated and made me feel valued as a potential tenant. Warm, attentive and professional we couldn’t have asked for more!!

Fern · 11 February 2023

★★★★★ 1/5

Google

The absolute worst! Very disappointed as I was recommended to use as the team in Crystal Palace are incredible. This branch - unresponsive, unreliable and unprofessional. And if you do choose to, please familiarise yourself with the complaints procedure as you will need to use it!

Alicia · 26 May 2024

★★★★★ 5/5

Trustpilot

Streets Ahead were really supportive…

Streets Ahead were really supportive through the whole process of finding a new property to rent. It's very daunting in the current climate trying to get a property but Nailah listened to what I was looking for and brought 2 great properties, she advised me on when to offer and answered all my questions honestly throughout the process. She helped me find the prefect apartment.

Megan · 10 February 2023

★★★★★ 5/5

Google

Thank you to Eve Livesley for the great service in our property search! She called us regularly for updates so that she was better placed to think of properties that would be of interest to us. A refreshing change.

Shelley · 12 January 2017

★★★★★ 5/5

Trustpilot

I had such a smooth and fast…

I had such a smooth and fast experience. Enzo was especially super fast in responding and very helpful. Thanks so much again.

Nanma · 3 August 2022

★★★★★ 5/5

Trustpilot

George has been very helpful and…

George has been very helpful and proactive in trying to find a place suitable to my requests.

Customer · 8 February 2023

★★★★★ 5/5

Trustpilot

I received great customer service from…

I received great customer service from Pippa on a landlord tenancy renewal, plus an EPC certificate which she arranged ; I previously used Streets Ahead for selling a flat a few years ago and was very pleased with the quality of service I got then. I wholeheartedly recommend Streets Ahead for all your property needs.

Marc · 16 November 2023

★★★★★ 5/5

Trustpilot

Laura C - Property Manager

We have been assigned numerous property managers for our flat over the years with quick turnover commonplace. Laura our most recent whom has been ours for a while now has provided the most attentive, detailed and timely service and comms in managing our property and dealing with ongoing legal obligations and responding to unplanned incidents.

Antonio · 13 November 2023

★★★★★ 5/5

Google

Just want to say that the best decision I made was allowing Streets Ahead to fully manage my property. In particular, I have found Callum Hayden to be on top of everything. With a polite and professional efficiency, he deals with any issues, and often preempts them. He has gone out of his way to research, price check, and facilitate repairs and replacements. I am constantly kept in the loop while being buffered from any inconveniences. I feel very much at ease leaving the management of my property to him and Streets Ahead.

V · 24 October 2020

★★★★★ 5/5

Google

I am very impressed with the great work carried out by Gareth and Emma from Streets Ahead's office in Addiscombe in securing our new home. Look forward to starting our tenancy in a few weeks! The whole process was "StreetsAhead" from any experience I have had with other lettings agents. Customer service was 1st class, communications was second to none, the service was very professional and deserves a 5 stars plus (+) rating if that status ever existed!! I have had a very positive feeling from start to finish and wholeheartedly recommend Streets Ahead to manage your requirements when searching for your new home.

Jide · 24 October 2020

★★★★★ 5/5

Google

I am even short of words to express my sincere gratitude and appreciation to you guys about how professional you does your work. In our search for property to rent roughly about 2years, I could not find an Estate Agent who are so compassionate, patience,caring, understanding, hardworking and sincere like you George Barnes and Emma from STREETSAHEAD Addiscombe Office. I will recommend everyone who needs help to come to you. You mean so much to us. Thank you very much for moving us to a new better and pleasant property. May God bless you richly ,George Barnes and your team Elizabeth.

Elisabeth · 24 October 2020

★★★★★ 3/5

Trustpilot

Rental Experience

I like the fact that to company was helpful in matching my request to all available apartment, and viewing booking was prompt and impressive. However, the documentation Request,review and feedback process should be improved to cut down the time to ensure faster closure. In my experience, it appears unending. But in all, its splendid talking to the company

Femi · 14 August 2023

★★★★★ 1/5

Trustpilot

Dropped like hot coal on move in day!

We were supposed to be moving into a property in Whitestone Way, Croydon. This had been agreed on 03/07 to move in 02/09. Passed the reference checks etc. When asking for the contract in the weeks leading up to the move in we were continuously fobbed off. It wasnt until 3pm on move in day that we were told the landlord had cancelled last minute due to a bereavement. This almost left us homeless as we'd already given notice to our current landlord. Later on that night we see that the property has been posted again online for an immediate move in date. They said this was a tech error but the advert is still up at the time of writing. My friend called them and asked if they were taking viewings which they confirmed they were. When confronted about this they simply blocked us on WhatsApp. Be careful in your dealings with these people, you wouldn't treat your worst enemy like that!

Craig · 4 September 2020

★★★★★ 1/5

Trustpilot

Selling our property and had streets…

Selling our property and had streets ahead Addiscombe visiting us. The staff who visited us was kind and seemed professional. So we thought yeah we will go with them. We called left messages no one returned our calls. Sent emails and no reply. This happened about 4 times in a week.If they are doing this at this stage how will it be after we sign the contract with them. So I emailed them and told them that we will be going with a different agency as we are not happy with the communication. Still no reply. Glad that we didn't go with them.We went with BARNARD AND MARCUS and glad we did, I never have to call to chase things up. They will always call me to update me of everything. Staff is wonderful. Every thing is fantastic.

Yeliz · 25 August 2020

★★★★★ 5/5

Trustpilot

Good PR

Had a house viewing with one of your agent george barnes, he was good communicate well and concisely.

Sarah · 17 June 2025

★★★★★ 5/5

Trustpilot

Streets Ahead in Crystal Palace were great

Streets Ahead in Crystal Palace helped us to market and let our flat recently. The service was excellent - we had a specific date we wanted tenants to move out and in and it was handled really well to ensure those timelines were met. The communication with the team was excellent, really prompt and efficient. Thank you

Miranda · 30 August 2023