Stirling Ackroyd Croydon reviews

★★★★★ 5/5

Trustpilot

I don’t usually write reviews and…

I don’t usually write reviews and recommend businesses to go through for other people but , Stirling Ackroyd’s service , in particular by a man named Jad was beyond great. My first encounter was when I was in Brixton (Being from north, I’m sure you can guess I’m not familiar with Brixton). I was lost . I went into a few shops and they disregarded me for directions to get to the place I was traveling to. Then I went into Stirling Ackroyd where Jad had just finished a phone call. Well presented , he stood up, greeted me and showed me how to get where I wanted to end up. The second encounter was when I was trying to find a property in the area. He was very helpful on the phone and is keeping me updated for the properties that may be of interest. This constant update is helpful in keeping stress levels down as I know someone is trying to find the correct property for me that I can call a home. I would definitely recommend going to at least Stirling Ackroyd, if not Jad for services.

Ishaan · 6 October 2023

★★★★★ 5/5

Google

Fantastic service from Cam'ron at Stirling Ackroyd. An absolute pleasure to deal with. Very professional, helpful and pleasant. Thank you, Cam'ron, for making an extremely stressful process much easier for us. If this is the type of young staff Stirling Ackroyd are employing then the future is bright for them. Again, thank you.

Miguel · 9 August 2025

★★★★★ 5/5

Google

My experience with sterling ackroyd is one big good one. Special appreciation to Ashley. Man made me special. Ashley, Jordon and Chantelle were exceptional in helping me get an apartment. I will recommend you guys over and over again. 5 star team 👍 …

Emeka · 28 December 2023

★★★★★ 1/5

Trustpilot

Abysmal Service

Stirling Ackroyd was absolutely wonderful when I signed my tenancy with them. However, now that I’ve ended my tenancy, I am having to fight to get my deposit back - like many others have reported in their previous reviews. There is no communication unless I chase. I have had to call and email - all of which are ignored or when I do get a response, it’s over 3 weeks later. I have only recently received the inventory report from check out (I left my flat over a month ago, so why am I only getting the information now), and it’s because I had to chase. Despite my emails including my address in the subject and message, I have been asked for the address several times, as if I hadn’t included them. Unfortunately, I will now have to file a dispute, and will be contacting the Ombudsman and my lawyer, to see what the next steps are, as it’s clear that while Stirling Ackroyd may have good reviews, they have no interest in helping me, have let me down and I cannot recommend them.

Laura · 23 September 2023

★★★★★ 1/5

Trustpilot

Bad management service and very slow

Usually I never write a review, but this agency is let me down many times with propriety management .I been with many agencies the worst I deal with it it’s Stirling Ackroyd.I rent a house with them around 3 years.And due this 3 years 4-5 times they changed property management and they didn’t notice the tenants, when I have problems in the property and try to contact the property manager they left the company. Also it’s very slow service if you have in issue in your property when you phone them they will ask you to write in email, and they respond to your email after one week .However any issues in your property it takes more Thant 4 weeks to sort if you are lucky.My advise from my experience if anyone have a chance with another agent please avoid Starting Ackroyd.

London · 9 August 2024

★★★★★ 5/5

Trustpilot

House Valuation

I received a call from Sandra Holmes at Stirling Ackroyd on Monday regarding my property, Sandra ran through several services that Stirling Ackroyd offered and asked me what plans we had if any with regards to our house. Unfortunately this time we were not in the market to sell but knowing that we were due to be renewing our mortgage sometime soon I asked if a valuation could be organised for us. This was carried out the very next day as I was very busy at work myself, and conveniently Sandra managed to book in a survey to fit in with my work schedule which was great. This was carried out by Matthew Parr, one of the sales directors, very professional and knowledgeable. I would like to thank Sandra for all her help and impeccable customer service, a true asset. A great team to deal with.

Customer · 13 September 2023

★★★★★ 5/5

Google

Wanting to sell my husband's property, I chose Stirling Ackroyd to handle to the sale. My contact was Darren Lowles. Darren helped me every step of the way and honestly I had not got a clue of how …

Maryann · 16 December 2025

★★★★★ 1/5

Trustpilot

Amazing house/ landlord BUT terrible agent!

Amazing house and Lovely landlord, but the agency has been genuinely awful

Anna · 8 July 2026

★★★★★ 5/5

Google

Ashley was super helpful finding us a new home, we didn’t get the first one we went for but he really pushed for us with the second one, so grateful having him help us! The whole team were very helpful over the phone too! Thank you!

Amy · 24 October 2023

★★★★★ 5/5

Google

I had a fantastic experience with Stirling Ackroyd Croydon. Claire managed my sale and Sophie (and Suzannah) handled the sales progression. Very professional service, high touch all the way. They were very honest about the realities of selling and gave good advice. Would use them again.

S · 1 October 2025

★★★★★ 5/5

Trustpilot

My property manager Briana Trejos has…

My property manager Briana Trejos has been exceptionally throughout my tenancy.

Kasum · 18 March 2026

★★★★★ 5/5

Trustpilot

Great Property Management Service

Stirling Ackroyd have managed our portfolio of properties for a few years now and we are very happy with the service provided. Our property managers Lisa and Samantha have been extremely helpful. Very well organised and always very attentive. Assistance and response is very prompt and handled with care. Wouldn't hesitate to recommend to others.

Tasha · 16 April 2026

★★★★★ 5/5

Trustpilot

I’ve just moved into a new property…

I’ve just moved into a new property with Stirling Ackroyd and have Melissa as my new property manager. Since before my move in date she has been nothing but helpful! She checked in prior to the move to introduce herself and is so responsive if I have any questions. I am very pleased with Stirling Ackroyd and more specially, having Melissa as my property manager.

Charlotte · 22 January 2026

★★★★★ 1/5

Trustpilot

Advise not to use - update

As an update to my previous review, we are now going through the end of tenancy process with SA. It is worse than I expected.. the checkout report took me several hours to check and fortunately I did as I found approximately 50 errors of issues that they mention, but are also clearly apparent in our check in report. When I informed them they ignored me and later proceeded to take a large amount out of my deposit for which most was for existing issues, or problems that were not our responsibility as per the tenancy agreement. Please please do not use them as it will take a great deal out of you.

NL · 29 August 2025

★★★★★ 5/5

Google

Cam'ron really helped us out, was smooth and easy to get the house that we wanted. Really appreciate the help! Would highly recommend

Tk · 2 April 2026

★★★★★ 5/5

Google

Sonny was very kind, polite young man He explain everything correctly and broke everything i needed to know about both of the properties

Sophie · 15 November 2025

★★★★★ 1/5

Trustpilot

Won't release deposit

This review is specifically for the poor service we have received from Katy Harris, the head of property management - home counties, head office.We had left our rental property over 6 weeks ago, the checkout report summary was that we had left the property in better and cleaner condition than when we moved in 18 month prior. We have always paid rent in full and was expecting a full refund of our deposit quickly.How wrong that turned out to be. The person in charge of this is Katy, she has been making endless excuses to delay this process. We are so fed up. We had been spending weeks over the emails and on the phone, trying backwards and forwards to contact the landlord and do the job for Katy, trying to get this sorted, but she would not return our phone calls, didn't bother to call our landlord to get the information she says she required, didn't understand why there is no deduction claimed from the landlord, delaying to release the deposit by making all kinds of excuses ...so you readers please stay away from this estate agent! When they want your deposit, they would act in timely fashion, but when it comes to release the deposit, if they have no excuses to deduct any money off, it just simply doesn't make sense to them, they will go to the end of the earth to find a reason, otherwise they don't release deposit at all.

Sharon · 4 June 2024

★★★★★ 5/5

Trustpilot

Rino was super helpful and polite over…

Rino was super helpful and polite over the phone this morning. He went above and beyond to organise a viewing for us at the earliest convenience, which was very appreciated!! Thank you Rino!

Phoebe · 13 May 2024

★★★★★ 5/5

Trustpilot

Efficient & Friendly!

I spoke with Ashley Kopti this afternoon and her service was excellent. She quickly brought up the information for my enquiry and explained very well, allowing me to understand the reasoning for the info, along with the next steps. Afterwards I was asked more detailed questions to help narrow my search to find suitable properties for my budget. Overall, Ashley was extremely helpful and I was able have an efficient conversation with a person that is friendly and great at their job! :)

Banno · 24 May 2023

★★★★★ 5/5

Trustpilot

Brook Green office

Making a point here to say Jordan at the Brook Green branch since he came into the role at that office has been outstanding. Honest, clear communication, always responds quickly when he can and clearly does his best to ensure everything runs smoothly in a very difficult and competitive business. A credit to the firm.

M · 27 March 2026

★★★★★ 5/5

Google

Work with Stirling Ackroyd Croydon was excellent. I would like to say a very big thank you to Lemar ,He was patient and supportive throughout the process. A very big thank you to Katie as well , she is very helpful always.

Lorena · 24 October 2023

★★★★★ 5/5

Trustpilot

Thank you Ellie Kozaki

I am writing to express my appreciation for the excellent service and advice provided by Ellie Kozaki, the Senior Property Associate, and her friendly advisor during my process. Her professionalism and dedication were outstanding throughout the whole process, and I had a delightful experience working with her.Ellie Kozaki, is in-depth knowledge of the property market and attention to detail helped me make informed decisions, and she were always available to answer any questions and provide guidance.Based on my experience, I would highly recommend Ellie Kozaki to anyone seeking expert advice in the property sector.

Marija · 14 May 2023

★★★★★ 5/5

Google

Amazing representative Cameron has done a great job

Fat_ · 10 July 2026

★★★★★ 1/5

Trustpilot

I signed up with SA early Feb

I signed up with SA early Feb, some guy came around to evaluate my flat. Upon seeing my 17yr cat who is obviously very benign, he acted as if it were a 50 foot boa constrictor and kept jumping away! We ended up outside my front door for most of the evaluation. He later claimed to be allergic to cats. I asked him how he intended to do viewings as I would be unable to put my cat anywhere else. I only have a studio flat which is one room. He said mostly his colleague would do viewings. It was around 2.5 weeks later when SA finally published my flat, they had me sign and return a contract within days yet they spent more than a week organising a photographer and more than another week to actually publish it on the main websites.A few days after without any warning his colleague called saying she was coming around at 12 with someone.After the viewing I never heard anything back and after a few weeks I replied on the back of what looked like an automatic marketing email from them. The reply address was the guy who'd done the valuation.I never heard anything. I went to view a flat, liked the flat and put in an offer which was accepted. The estate agent who dealt with me on the flat I wanted to buy said he'd called SA and suggested they reduce the price on mine so as to get more viewings in and try to get offers on mine so that i could start the selling and buying process. Weeks went by with my receiving these weekly marketing emails. I clicked on the link in one of them and it merely took me to pictures of my own flat. I responded on the back asking what these marketing emails meant as they did not give me any info or analytical data on my own flat. No response.Many many weeks went by with no word whatsoever either by email or phone from SA. I did ring once or twice only to be told the person dealing with my case was on the other line and would call me back-no call back happened. I then had a spat saying i felt they were not being pro active, the guy said it's not my fault no one is interested in my flat, that he couldn't make people buy it!Eventually -after finding out that i had lost the flat i had put the offer on-the vendor couldn't wait, they had another offer. I sent an email to SA giving 28 days notice, no response!I waited 3 weeks and made a complaint to the ombudsman, i screenshot the complaint and sent it to SA's complaint email contact listed on their website. No response whatsoever.Last week-some 10 weeks after i made the complaint-almost 3 months after giving my notice to quit the contract i had a phone call from SA's head office she immediately said she was not the correct person to speak to!Their lack of engagement i feel is down to disinterest, and laziness on their part. I'm glad i got free of them- i could have sold my flat and gone to live somewhere nicer and now i'm trapped because of their lack of engagement and pro activeness. They obviously don't give a toss about their customers, i presume their lack of care over me was down to the fact my property is low value in their eyes.

Rowena · 22 April 2023