Stirling Ackroyd Croydon reviews

★★★★★ 3/5

Google

Overall service is okay, it started well with the onboarding, Chantelle and Katie were helpful. Only criticism of the early stages was the tenant-seeking process, where too many unsuitable tenants (couples/families) were shown around but in the end found me a good tenant. My main criticism is elements of the property management, notably repairs. When something needs attending to in the property, they’ve contacted me but then taken a while in their subsequent correspondence, which delays action for the tenant. And then when it comes to deducting money for repairs they has been a lack of clarity about whether it will be an automatic deduction or for me to settle directly. And the 2nd time a repair has been needed, the amount was automatically deducted twice from my landlord payment. The communication around this was poor but my property manager has listened and promised improvements. So on balance the day-to-day service is quite good, but sometimes issues come up and I question why I am paying for premium management services.

Joe · 20 November 2025

★★★★★ 5/5

Google

I was speaking with Sonny at Stirling Ackroyd Croydon. Although there were no properties available that fit my requirements, he ensured that I was made aware of all options and that I understood the letting process to avoid any suprises in the future. He referred me onto another branch that I was able to find my ideal property with. Couldn’t recommend Sonny enough if you are dealing with this branch ask for him.

Ellie · 16 January 2026

★★★★★ 5/5

Google

This is an honest and first hand review. I had a good experience with Stirling Ackroyd Croydon branch. They helped my partner and I find a new home. Cam’ron Griffiths was my point of contact. He dealt with everything professionally and was hands on with his work. The process was so smooth I would recommend asking for him. He never failed to call or email me for any updates. Any property I was interested in, he always ensured that I visited the property. He literally told me at the beginning, that he will make sure that I get a good home and that he kept to his word. Stirling Ackroyd are there with you every step of the way. They are to be trusted! Well done Stirring Ackroyd! I’m happy with my new home!

Hilary · 8 November 2025

★★★★★ 5/5

Google

I’m so happy with the service I received from Stirling Ackroyd Agents in Croydon, especially Sonny who was amazing, he helped me with finding a great home and also supported me throughout the whole process by making everything go smoothly and always checking in. I would Like to say a big thank you to Sonny and I definitely 100% recommend.

Fatemah · 16 March 2026

★★★★★ 1/5

Trustpilot

Awful company. Severe lack of professionalism and etiquette.

Awful company with a severe lack of professionalism and etiquette. We purchased a property through this agent, and their rudeness, constant threats, unprofessional emails, false accusations, and overall treatment of buyers are terrible. When raised with their area director, our email was ignored. In addition, their description of the property was inaccurate and they refused to hand over the keys on the day of completion, forcing us to go to the property and speak to the previous owners directly. I would never use or recommend this company. They turned what should have been an exciting period into a more stressful, anger-inducing experience. To add, they even contacted our estate agent and criticised us, the buyer, referring to us as liars. I have reported their actions to the Property Ombudsman.

Tom · 12 August 2026

★★★★★ 4/5

Google

I had a fantastic experience with Stirling Ackroyd Croydon. My main point of contact was Cameron, who handled the entire process smoothly and professionally at every step. His communication, efficiency, and support made the experience seamless and stress-free. I am very grateful for his assistance and would highly recommend both Cameron and the team.

Lekha · 16 February 2026

★★★★★ 5/5

Trustpilot

Very impressed and highly recommend.

We sold our house via the Egham team last year. Mark, who is the Regional Manager, and Harry who was our Sales agent were both excellent, very professional. We had three valuations and Stirling gave us the highest of the three. Normally the advice is to not just go with the highest price, but Mark, Harry and Ben who came to see the house, all genuinely had such enthusiasm and confidence in finding us a buyer, we took the leap. They did not disappoint and we sold for just 5k under our asking price, far more than we expected. Harry kept in regular contact and always called me back if he was out of the office. If you are selling in the Egham area I would highly recommend Stirling Ackroyd over the other prominent agent in the area who did not even bother to to call us back after their much lower valuation.

Smilerswife · 22 March 2026

★★★★★ 5/5

Google

I personally had a great experience with Stirling Ackroyd Croydon branch. I recently secured my new flat and I love it! Couldn't have done it without Cam'ron's help. He was super helpful and never hesitated to answer any of my questions (I had a lot of them). Thanks Cam'ron for helping me find my new home!

Dominique · 18 December 2025

★★★★★ 1/5

Trustpilot

Never again

There were a few shining stars. On the whole - awful. So many problems -I was meant to thankful for. them doing their job. I'll never do business with them again.

ALCOHOL · 2 July 2026

★★★★★ 5/5

Trustpilot

Letting agents

We’ve had Stirling Ackroyd as our letting agent twice and they never disappoint. They are very reachable and easy to work with. Briana is the best property! She replies promptly to our emails and always has answers with our questions. All that we need fixing in our flat, she sorts it out immediately. We are very happy to have worked with her from beginning till the end of our tenancy!

Arrianne · 29 April 2026

★★★★★ 1/5

Trustpilot

Holding Deposit without reason

We were in a non-deposit scheme, and opted for leaving it. The company accepted our deposit, but at the end of the contract, they retained the money equivalent to as if we were to keep paying it. They recognize that it was a mistake, but after 3 months, there is no payment still. Every time we go there they say that they will solve it, but never happens.

Guilherme · 15 August 2026

★★★★★ 1/5

Trustpilot

I would say this is the worst agency in…

I would say this is the worst agency in my whole life with whom I have to deal. We rented an apartment 5months ago. The condition in which apartment was given to me was inhabitable. There was mould dampness all over the apartment. Inventory was not even provided as promised. There agent lied to us on so many levels, and when we raised complaints they were ignored as it was verbal discussion.

Arshiya · 11 March 2026

★★★★★ 5/5

Google

Stirling Ackroyd Croydon were fantastic at supporting me with finding a new place to live. Sheldan Bechie understood my needs and provided a personalised approach having taken the time to recognise the requirements I was looking for. Anytime I booked viewings, Sheldan had also taken the time to find other potential properties to view so that i was making an informed decision. Never did i feel pressured, but Sheldan and the team were keen to ensure I didn't miss out on things in the Market. Once I found a property, everything was handled professionally and in a timely manner, it was easy and convenient to me. I would highly recommend.

Leanne · 27 December 2024

★★★★★ 5/5

Trustpilot

Our experience with this Surveying…

Our experience with this Surveying Company was excellent. Not only did they do the survey quickly, but the report was emailed to us within 2 days. The Surveyor (Jeff) did a very thorough survey and we couldn't have been happier. Thank you very much - we would recommend you to anyone wanting a survey.

Clive · 17 June 2026

★★★★★ 5/5

Trustpilot

A good job well done…

Anthony Wilkinson-Denny and his team have been absolutely brilliant handling the sale of my flat. The communication from start to finish was clear and timely. It was a difficult and stressful time due to unavoidable circumstances but Anthony saw us safely through to completion. Thank you.

Lesley · 8 August 2026

★★★★★ 5/5

Trustpilot

Sold and bought our properties with… Sterling Ackroyd at the Egham branch

Sold and bought our properties with Stirling Ackroyd at the Egham branch,I really can’t praise them enough, from Day 1 Mark was at our property explaining everything in great detail. kind friendly and Very helpful. Then it was Harry who again was so helpful friendly that we dealt with mostly, very professional, he really was on the ball and nothing was too much trouble for him. He Mostly looked after us all the way through it .He was always willing to go above and beyond to help us in anyway.Every time I phoned I was greeted with a friendly and helpful approach.The sale of the property and the buying of our new property was made so much easier by having the trust in these guys. I never felt anything was too much trouble for them.Also Ben Was a delight to speak to and very professional.Johnathan again, was very professional and assertive and reassuring.What a great team, I highly recommend sterling Ackroyd and these guys made our experience as stress-free as possible.Can’t thank them enough.

Mrs · 14 October 2024

★★★★★ 1/5

Google

Their purportedly fully managed letting services involved no inspections (automatically or after asking for one to be undertaken), resulting in 6 people residing in my flat - as opposed to the 2 people named on the tenancy agreement - who trashed everywhere and stole my belongings. Stirling Ackroyd's lack of advice or proper service meant I could not claim back a fraction of the damage and loss from the deposit. They also failed to serve notice to terminate the tenancy on time. Stirling Ackroyd committed serious failings, causing me an immense amount of misery and loss.

Matt · 16 March 2026

★★★★★ 5/5

Trustpilot

5 star

I have my property let through Stirling Ackroyd. I have been with the company a number of years. The past few years Sarah Jones has been my property manager and she has been outstanding. She always phones me to explain any issues and then keeps me updated until any issues are resolved. She had to deal with quite a big issue over a year ago and had to deal with the tenants on a daily basis for some time. She did so professionally and kept me updated every step of the way offering advice. I would recommend her to anyone looking for a 5 star property manager!

Angie · 23 October 2025

★★★★★ 5/5

Trustpilot

Alex was amazing

Alex was amazing. Gave me tremendous insights and guidance regarding the properties. He showed me the property and personally assisted me throughout the process. That had been really helpful. He was also very approachable and friendly. Great work!

Yugam · 5 September 2026

★★★★★ 5/5

Trustpilot

I had a very pleasant experience with Stirling Ackroyd

I had a very pleasant experience with this agency, they were attentive from the beginning and were very communicative, even in my abrupt departure due to unforeseen circumstances they were very helpful in handling the process to ease my transition. Alaa was very responsive and had a very helpful attitude that made it very easy during my stay.

Salma · 2 April 2026

★★★★★ 5/5

Google

Myself and partner are so appreciative of the individuals at SA who made this process seamless for us. A big thank you to Sheldan who was a pleasure to meet, he was extremely polite, positive, professional and ensured all our questions were answered. Honestly, we couldn’t have asked for a better experience and we are so grateful. Although i hadn’t met Katie in person, she was indeed reassuring and corresponded so effectively so we never stressed once. Thank you so much & keep up the great work.

Tola · 25 July 2024

★★★★★ 5/5

Google

Sheldan Bechie was the best!! Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Mie · 25 July 2024

★★★★★ 1/5

Google

This agent failed to put an accurate floor plan on the details before going to market. Personal items were removed from the property when vacant after two doors were left unlocked. Alterations were made to pipe work by the buyer prior to completion without our knowledge. We were reassured that company managers would address these issues and contact us. They never did. We would recommend avoiding this agent.

Angela · 3 January 2025

★★★★★ 5/5

Trustpilot

Sheldan Bechie was the best

Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Mie · 26 June 2024