Trusted Agent profile · Croydon
★★★★★
1,581 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,581 reviews on two platforms, including 264 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
1/5
TrustpilotDo not ever deal with this agency
Do not ever deal with this agency. It's a trap. After signing the tenancy agreement and locking their profit, they will not bother with the problems you have. They will refuse to add and communicate with you via WhatsApp, no matter how serious an issue is going on. You will have to call their fix line and try your luck.
5/5
GoogleThink it was mainly Claire and Darren that helped. They were professional and communicative. They are busy but you're still in good hands. Very grateful and wish them the best. Thank you :)
Dear Sheila, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering … More
5/5
TrustpilotAbove and beyond…
When I say Joanne went above and beyond to close the deal, I can’t stress that enough. I agreed to purchase a property in March 2022, but the sale didn’t go through until January 2023. Despite the deal potentially falling through and me preparing to pull out at various stages. Joanne reassured me to persevere, kept me informed with the latest updates and was very professional throughout. The deal wouldn’t have gone through without her guidance. Can’t thank Joanne enough.
5/5
TrustpilotA Quality Company
I recently had a survey undertaken on a flat I am looking to purchase. It has been a refreshing experience dealing with Stirling Ackroyd, especially when receiving their prompt response to any concerns which seems to be a rare thing these days. I would like to thank Suzanne, Team Administrator and Mike the Surveyor for a most thorough and prompt Survey and his continued help and advice. Excellent Service.LR
5/5
TrustpilotGreat customer service
Joel gave me a prompt response to my enquiry. Had done his research on my situation & our current property search. Joel was energetic, positive, understanding and interested, very friendly.
Dear Sm HarrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAndrew Aldworth - A credit to Stirling Ackroyd
Andrew Aldworth contacted me out of the blue a few weeks ago. Normally cold callers get short shrift, however Andrew was not pushy, simply warm and eloquent. He sparked my interest in how the Landlord Services on offer differed from those I currently receive and how the pricing structure works. I mentioned my properties were fully occupied at that time but one due for renewal April 2023. Andrew remembered this and called today to see if I wanted to explore options. I am very impressed. Andrew not only made a note to call but also the detail of our last discussion and my situation. It is very rare to encounter such professionalism, it gives me every confidence that I will be happy to do business with Stirling Ackroyd in future. Like many I am quick to take action on a complaint, but not often enough do I formally give praise, on this occasion it is richly deserved - hence this review.
5/5
TrustpilotFlat letting. Amazing service
I used Stirling Ackroyd to lease my grandfathers flat since he has been moved permanently to a care home. They are not a traditional local agent so I was pleasantly surprised when they dealt with any issues quickly and effectively. I dealt with Alex to get this initially booked in who was charming and very helpful for the whole process. I then mainly dealt with Matt from lettings who was absolutely brilliant. He found me a suitable tenant in record time, and was pleasant and easy to talk with - he answered my questions at any time of the day and was incredibly helpful when I was stuck on how to do something. Ant at the byfleet office was also great as he facilitated the viewing, which went so well they decided to go head with the flat. Would highly recommend.
5/5
GoogleWe found our new property via Townends and the procedure was smooth and professional. A big shout out to Adam and his colleagues! You were a big help and totally supportive and always nice and kept us up to date all the way. We love our new home so much! We highly recommend Townends, thank you so much!PositiveResponsiveness, Professionalism
Hi Marc, thank you for taking the time to leave feedback. Adam and the team will be thrilled to hear your kind words, we think they are great too! Wishing you all the very best in your new home! - Claire
5/5
GoogleVery helpful gentleman, thank you cam’ron
Dear Daniel, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotHugely impressed with the Stirling…
Hugely impressed with the Stirling Ackroyd team. We got a call minutes from SA (Alex) from making a request via Zoopla which was mighty impressive. We were keen on lettings and sale advice and both Chantelle and Jordan were very informative and patient on advising us on both fronts. They both clearly are very knowledgeable in their respective areas. They made us feel very valued and were more than happy to answer the numerous questions we had during their visit at the property. After the valuation they both followed with an email with their respective valuations and i have found them both very communicative (but not pushy) since. To add icing on this fabulous service, Alex followed with a call to ensure we received a good service from the SA team. Highly recommended Estate Agents
1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached them with my complaint they dismissed it without even acknowledge any points i had raised, as if they didn't care. It was extremely upsetting. They have passed me over to the CEDR and i will be taking the complaint to them. I hope something positive can come out of this rather negative experience.
Dear Stan,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Many thanks, Customer Care Team
5/5
GoogleLove love love such a great company would deffo recommend
Dear Megan, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotEllis was very clear and friendly over…
Ellis was very clear and friendly over the phone - made the sign up nice and easy and quick
Dear Charlotte,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI got a very beautiful 3 bedroom house from Stirling Ackroyd, the process was done very smoothly by the members of Stirling Ackroyd, specially I thank Katie, Phillip and Nelson for their amazing work, I really apritiate what you have done to help me to get a suitable accomodation for us
Hi Fardeen, thanks for the fab 5* and lovely words for our Croydon team! We wish you all the very best in your new home - Claire
5/5
GoogleCam’ron has been absolutely amazing! Super patient, he worked with us to find THE perfect home that fits our vibe AND our budget 💯 Highly recommend! 🙌 …
Dear Eccle, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleStirling Ackroyd honestly made my moving experience very smooth. The agents were really patient, communicated really well and went out of their way to get me settled. …
Dear Nompilo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More
5/5
TrustpilotPersistance and professionalism
I have received about four phone calls from Joel Gooden over the last month or so. Each phone call led me closer to making the decision to appoint Stirling Ackroyd to sell my property. I was inundated with similar calls from similar agencies but he seemed very knowledgeable about the housing market and more importantly, for me, he listened. We have now signed the contracts to begin the sale and we are very hopeful. If he hadn't made the first phone call to me and persisted (politely) we would probably be signing with someone else. Thank you Joel for your advise, persistence and professionalism.
5/5
GoogleI recently sold my flat through Townends in Croydon and I honestly could not have asked for a better sales team. Claire was absolutely brilliant from start to finish, always keeping me informed and never too busy to talk. I'm only sad that I don't live in Croydon anymore so won't be able to use them again! Could not recommend them highly enough.
Hi Hannah, Thank you so much for the lovely review! Its fantastic to hear what a great job Claire and the Croydon team are doing 😊 We wish you all the very best in your new home! - Claire …
1/5
GoogleMy Review of Stirling Ackroyd (Agent: Darren Lowles) I went through the process of purchasing my first home, and unfortunately my experience with Stirling Ackroyd, particularly with the agent Darren Lowles, was …
Dear Krista, We value your feedback and sincerely appreciate you taking the time to share … More
1/5
TrustpilotOne of the worst agency experience…
One of the worst agency experience ever! do not trust or get involved with these guys in the Staines office, they play with your time and don’t treat you with respect, ignore your calls, and never call back, that when you have placed an offer.We were told we don’t have an answer as the owner is not replying, we through something is fishy, my wife called back from another number after two days and she was told that we have just accepted the holding deposit on this apartment. Shame on such agents! Fully story below:We viewed a couple of apartments with Sterling on Tuesday evening at 6 PM. Next morning we emailed them our offer at 9:00 AM. Kept following up with them for half a day to get an answer we have not seen the offer as we have been very busy. After they saw the offer, they said they will talk to the owners and come back to us. They knew that we wanted to close this quickly and were evaluating this vs. another property which was our second preference.Whole of that day and even the next day, the associates kept ignoring our calls. I got a message back saying he would call me back soon, but that soon never happened as well.We were just trying to revise our offer but they never wanted to talk. We were told the owner is overseas and is not replying. The next day when we were told that the owner is not replying, we felt something is fishy and my wife decided to call them to ask about this property, she was told they have accepted the holding deposit on this flat.Clearly we were treated super badly. we would never recommend this office to anyone else. You have 2-3 other agencies just down the road, you are better off going there. At-least we can assure you would be treated with respect and you wont feel ignored.
Dear Raunak, thank you for taking the time to post a review. I am sorry to hear that your offer to secure a Tenancy was not successful. I understand that you particularly liked the property and that this would have been a disappointment for you. Currently properties are only available for a short period and due to a competitive market are being secured at the advertised rent. We wish you the very best with your property search - Amber
5/5
GoogleI've had a great experience with the Townends Croydon team as I was urgently looking for a studio to rent and they got things sorted out really fast, with professionalism and great communication. Special thanks to Eimantas who guided me and helped me secure the property, as he had proven to be extremely helpful. Much appreciated! Thank you Townends Croydon!PositiveResponsiveness, Quality, Professionalism
Hi Alexandru, thank you for taking the time to leave a fab 5* review! Its wonderful to hear how Eimantas and the team were able to exceed expectations and find the perfect place for you 😊 Thank you for choosing Townends! - Claire …
1/5
TrustpilotDO NOT USE AVOID
DO NOT USE Staff are very rude their rates are ridiculously high! They dident submit my invoices to my deposit so now I’m £1000 out of pocket I have been waiting 2 weeks for them to give me an update and NOTHING! It’s ME chasing them. The management change without telling you!! AVOID AT ALL COST !!!!!!!!05/03/24 - I logged a complaint last week and they said they will respond within 28 working days but I’m still out of pocket!! I always have to reach out to them no one has bothered !! DO NOT USE THEY ARE USELESS
Lyndsey, can you please contact us using help@stirlingackroyd.com so we can ensure any outstanding matters are quickly resolved if they are not already. Kind regards, Amber
5/5
TrustpilotMarc Twinberrow associate property…
Marc Twinberrow associate property manager has always been extremely helpfully in resolving any issues I have and being a client who lives in America having someone like him on your team is a blessing
1/5
TrustpilotTerrible experience, avoid is possible…
Terrible experience with Stirling Ackroyd, particularly due to the poor management by our assigned agent, Dottie Wilson. Communication was consistently lacking, we had to chase her with multiple emails just to get basic responses, and even then, the replies were often vague or unhelpful. Throughout our tenancy, she offered little to no support, and never provided real solutions to the issues we raised. It always felt like she was acting entirely in the landlord’s interest, with no consideration for us as tenants. A very frustrating and disappointing experience, I strongly recommend avoiding this agency if possible.
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