Trusted Agent profile · Croydon
★★★★★
1,588 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,588 reviews on two platforms, including 264 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleIt's been an absolute pleasure working with Katie and her team. They are professional and responsive! Would highly recommend!
Hi Sarah, thanks for the 5* and kind words for Katie and the team. Wishing you all the best - Claire
5/5
GoogleStirling Ackroyd have been top notch helping me sell my flat. Shame there’s only five stars I can give them and not six. Big shout out to Jordan for getting it all together!
Hi Guy, thanks for the amazing 6 stars ( we`ll take that) for Jordan. He will be so happy to read this. Wishing you all the best and thank you for choosing Stirling Ackroyd - Claire
5/5
TrustpilotFinding my dream family house
I have received a call from Ashley Kopti about a viewing request that I have submitted online, I was very happy of her swift follow-through and her professionalism in understanding my particular requests. She has taken my details, requirements and would be helping me finding my family dream house based on these details! So happy and relieved of this call. Thanks Ashley
5/5
TrustpilotI had a lovely lady Hannah assist me on…
I had a lovely lady Hannah assist me on every matter, answering questions with no problem regardless of how many i had. She made the process easy and straightforward every step of the way, i am very grateful for the help
5/5
TrustpilotFirst time buyers experience
We are on the process of buying a property sold via Stirling Ackroyd. Spencer de Jonge has been our main point of contact, so far we are happy with the process.Overall:- Polite when showing us around, not pushy- Good at responding to emails- Did try to get us validated by their own mortgage advisor, but we had no issues when we decided to proceed with our own.
1/5
TrustpilotPHILIP HOLLAND POOR CUSTOMER SERVICE
My tenant paid rent of over £11000 to Philip Holland from the Croydon branch, and up till now he has not transferred my money. He has collected his fees but depriving me from my funds.He has asked me for ID check as the LL. This is not something that he told me about when I first asked him to evaluate the property and it is not something in the Terms of Business. I do not know where he got that from. If it is not laid down in the Terms of Business he should not be asking me for ID check. So, please can someone ask Philip Holland to return my money asap. it is not his money it is my money and I need it.It is not fair. He is depriving me of my money and I am missing out on interest that could have been earned.I will not recommend anyone to Stirling Ackroyd and this will be the last time I use their services.I need my money.
Dear Lin, thank you for taking the time to post a review. We have an obligation to ensure we seek identification for the customers we work with. I understand the team have provided you with the information necessary to complete these checks easily and online however, if you are experiencing any difficulties, please do let us know and we will be happy to offer any support that may be needed. Your tenancy has not yet commenced, and the holding of rent monies is in-line with what was agreed with all parties. We look forward to receiving your information and facilitating a successful tenancy for you. Kind regards, Amber
1/5
TrustpilotPlease read before renting through Stirling Ackroyd
⚠️ PLEASE READ THIS BEFORE RENTING THROUGH STIRLING ACKROYD.
4/5
TrustpilotNatalie David from the Byfleet office…
Natalie David from the Byfleet office was very good in a very difficult situation. She always replied to my emails promptly, was always polite and patient and was the only one who gave us confidence that something would be achieved and followed through with. We were not at all pleased with the service from Stirling Ackroyd, but would like thank Natalie for everything she did to help us.
1/5
TrustpilotWarning: Shady Tactics Ahead!
Warning: Shady Tactics Ahead!Writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing no respect. They also use manipulative tactics to push buyers into overpaying. Save yourself the trouble and avoid Stirling Ackroyd!!!
Dear Daniel, please get in touch using help@stirlingackroyd.com to share your experience with us where we will offer any support that may be needed. Kind regards, Amber
5/5
GoogleThe team at Stirling Ackroyd have been really great in helping us find a tenant. The team have been very proactive and have listened to us and reassured throughout the whole process. The team are very professional and responsive and have made the whole experience painless. Katie, Philip and Bethany have been considerate and understanding with us, ensuring that we are kept informed. The team are all joined up and the service has been flawless even when one of the team was on leave. So far I have nothing but praise for Stirling Ackroyd.PositiveResponsiveness, Quality, Professionalism
Hi Nick, thanks for the fab 5* Its great to hear and we wish you all the very best - Claire
5/5
TrustpilotStirling Ackroyd were very patient and…
Stirling Ackroyd were very patient and thorough during the sale of my flat. I found that everyone I dealt with was very professional and courteous at all times too. It was a challenging task to sell my flat during a pandemic, but they gave me great advice the entire time and really helped guide me through the process. Special mention to Sam Currie for going the extra mile for me too!
5/5
TrustpilotJames Banister - highly recommended!
I've been renting my flat through Stirling Ackroyd for the past 4 years, James Banister is the managing agent of the flat and I can highly recommend him. He promptly responds to all my emails about issues I may have with the flat (e.g. hot water or boiler related) and every single time he has sent maintenance to fix any issues as soon as possible. I can always rely on James.
5/5
TrustpilotThank you
I recently bought my first property and could not recommend Darren enough. After dealing with a lot of agents and viewing a lot of houses, Darren’s no nonsense approach and genuine views and honestly whilst being professional throughout was a breath of fresh air compared to others. I have already sent a friend who is following my footsteps to Croydon to go and see him as was that impressed. Thanks Darren.
5/5
TrustpilotI was very impressed by Jordan from the…
I was very impressed by Jordan from the Croydon branch who guided me through the whole process in order to get my house sold. He gave me a realistic idea of what to expect was not pushy at all in order for me to sign up with him. He's constantly been in touch with me and Jordan is a true asset to his company. Thanks for getting my house now Sold!!
5/5
TrustpilotI should really thank the angent
I should really thank the angent. I recently travelled from Manchester to Isleworth to look a property with other agency unfortunately it's been given to someone else while I'm on train. However sterling angent helped me to book quickly to view a property by taking effort as they understood my situation.
5/5
TrustpilotI recently sold my house through…
I recently sold my house through Stirling Akroyd Mitcham. The service was exceptional from the start and made a very stressful event easier to manage. My agent was Charles who had a lovely calm approach and was open and honest. My home sold very quickly and Charles kept me informed throughout. I would highly recommend them and the rate offered was very competitive.
5/5
TrustpilotJoel was super helpful
Joel was super helpful. Would recommend!
Dear CharlieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotGenuinely Could Be The Worst Business On The Planet (Of All Time)
Am very sad that trust pilot doesn’t allow me to put 0 stars. 1 is far far too generous, and frankly it’s offensive to businesses who have worked hard to earn their 1 star out of 5. In any case, DO NOT TRUST THE 5 STAR REVIEWS - THEY ARE ALL FAKE.I wrote another review a while ago that they tried to have taken down (and somehow it’s miraculously disappeared now). They fill these pages with fake reviews and petition to get all the bad ones taken down. Maybe if they spent less time combatting people’s genuine anger and disgust with their service and more time actually doing their jobs this complete and utter shitshow of a company wouldn’t be receiving reviews like this one.I’ve lived in my property for 9 months now. On Day 1 check-in we noticed the kitchen tap was broken. It’s 9 months later, the tap still doesn’t work. How is it even possible to be that incompetent and to have that little regard for your customers? Stirling Ackroyd you should hang your collective heads in shame. If you want this review to be taken down, fix my goddamn tap!!
5/5
TrustpilotExcellent property related services
Mela provided excellent property management services, addressing all tenancy issues promptly and within agreed timelines. This reflects the high level of professionalism demonstrated by the Stirling Ackroyd team.
5/5
GoogleSheldon did a great job of finding properties that could be of interest to us. Wanted to take this as a chance to thank him.
Dear Nikhil Kotibhaskar We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotQuality, professional service from Sunbury
We were so impressed with the whole Sunbury team - especially Terry, James and Maxine who managed our sale and purchase. From our first meeting, they were relational and never pushy.Throughout every stage of the process - from marketing and photography to viewings and sales progression, we always had quick responses to our questions. Their knowledge and expertise continually reassured us.We definitely recommend the whole team at Stirling Ackroyd Sunbury.
5/5
GoogleAshley was fantastic and helped me find a property. Thank you to the Stirling Ackroyd Team!
Thanks for the 5* - Claire
5/5
Trustpilot5 Star Service. Excellent!
I had an exceptional experience working with Sandra! Her professionalism, knowledge, and dedication made the process simple and easy to understand. She has been responsive and has gone above and beyond to meet my needs. I would highly recommend Sandra for anyone in need of a top-notch estate agent.Many thanks, Graham Poppleton.
5/5
GoogleI would highly recommend Townends for renting services , Jonathan was very prompt , informative kind and friendly . He helped us finding a home in very short span without compromising with any of our needs . Thanks Jonathan for helping us in right time .
Hi Hema, Thank you for taking the time to leave such a wonderful review. Thank you for the 5***** wishing you the very best in your new home, Amber
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