Trusted Agent profile · Croydon
★★★★★
1,588 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,588 reviews on two platforms, including 264 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotOverall our experience with Stirling…
Overall our experience with Stirling Ackroyd was positive, Briana Trejos Mantinan in particular was extremely responsive and helpful whenever anything went wrong with our flat. She handled issues as promptly as she possibly could and communicated very clearly.
5/5
GoogleFantastic experience with both Cam’ron and Chantelle, helped me find my new rental quickly and easily and gave me all the help I needed along the way!
Dear Cece, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. Kind regards Chantelle Senior Lettings Director
1/5
TrustpilotAWFUL - JESSICA LEBBA
AWFUL. Would give 0 stars if I could. I will never rent with them again. Jessica Lebba was our property manager and was completely useless. Took ages to respond to emails/didn't respond at all. Repairs either weren't carried out or took forever to be completed. Our balcony door was broken when we moved in and it took almost a year to fix (was fixed 2 weeks before we moved out), despite the multiple promises to repair it when we moved in, meaning we froze during the winter with a constant draught and minus degrees, meaning our heating bills were sky high. We had horrible broken beds which took a month to replace so we had no sleep for the first month of the tenancy. The ensuite toilet was also broken and despite many attempts to get Jessica arrange a contractor to fix it the repair was only done when the other toilet broke months later during lockdown leaving us with 0 functioning toilets. Stirling Ackroyd falsely advertised the flat with a roof garden which we found out we had no access to when we moved in. They are now trying to blame us for damage that was caused by previous tenants and was evident in the check-in inventory, despite our efforts to keep the flat immaculate and leaving it in better condition than it was when we moved in. I could go on but I don't want to waste any more of my time on them. Honestly AVOID AT ALL COSTS.
1/5
TrustpilotAmong the worst for service - not recommended
Among one of the worst estate and lettings agents I have ever come across. As a landlord the most important thing is to have proper vetting of proposed tenants. Stirling Ackroyd managed to find a tenant which passed their 'stringent reference check', which of course you pay for - but it turns out after the contract had been signed, that there were multiple red flags. They then denied any responsibility for the poor quality check. Then is the responsiveness - it takes about a week for them to reply to an email, and they rarely return phone calls. Despite paying for a fully managed service, it's often up to me to chase the rent - only when you email / try to call them to ask where the rent is, do they then realise you're owed arrears. This is tip of the iceberg. I am looking to sell the property, as well as buy a few more, but there is no way I am using them.
5/5
Trustpilot5 Star Rebecca
Rebecca is always responsive, cheerful, helpful and willing to roll her sleeves up. I have had a few tricky tenants recently, who have not been honest or respectful and Rebecca has helped me resolve issues and achieve the desired outcome. She's a competent and knowledgable property manager and can be recommended.
5/5
Trustpilot(Croydon/Purley) Jake was really…
(Croydon/Purley) Jake was really helpful when I called to ask a few questions about a property. He explained that there wasn't any availability for the property at the moment but would try to change things around to fit me in for a viewing. He was patient and had a good sense of humour, which I always appreciate as I'm not comfortable on the phone!
5/5
TrustpilotEllis was very helpful and patient
Hi Jake,Thanks for the 5* review for Ellis. Claire-Customer Engagement.
5/5
TrustpilotTajiah and her team in Mitcham
Tajia and her team in the Mitcham branch were incredibly helpful and kept us updated regularly on all that was happening. Tajia was brilliant at understanding the complexity of our situation in renting out our property. We managed to get all the remedial works done on time and get the property rented out at a better price then we had original bargained for. Would definitely recommend using Tajia and her team at Stirling Ackroyd again.
5/5
GoogleGreat professional service - Would highly recommend Claire & Darren who go the extra mile! 2nd time using Stirling Ackroyd Croydon.
Hi Sean, thanks for the 5* and great review. Wishing you all the best - Claire
5/5
GoogleGreat service from start to finish. Friendly, responsive, and easy to deal with
Dear Danielle, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotGreat Service and Follow up
Rino Russo was fantastic professional. Arranging surveys , valuation and finding a good tenant really on time . We bought property and was in process of refurbishing, he was following up the whole process and manage to find a right deal . Had many offers from other agents but chooses Stirling Ackroyd because of Rino & Chantelle service 👍🏽
5/5
TrustpilotGood renting experience
I rented a property through Stirling Ackroyd for a year and the property was managed by Rebecca Haslem. My experience throughout was very smooth. Rebecca was always quick to respond to all my questions and queries. I did not face any issues with either the tenancy or the move procedures.
5/5
GoogleJonathan Ofori ask about that guy if your looking for an agent that would find you an apartment suiting your need! He's quite smart and quick, drove me to every apartment I needed by his own car and was very friendly. Thank you Jonathan, it was a pleasure dealing with you!
Hi Adham, thank you so much for taking the time to leave such an amazing five star review!! It is such a pleasure to read how impressed you are with Jonathan and his smart, quick and friendly approach! I know that Jonathan and his team will be delighted with your feedback, thank you again for taking the time to leave such a wonderful review. Emily
5/5
TrustpilotFirst class service from Rebecca
Rebecca Heslam has managed my property for 4 years, before Stirling Ackroyd took over the agency she then worked at. She has been amazing, attentive and super responsive. There were some issues during lockdown with a tricky tenant, and she was really informative and helped me through a difficult time.
5/5
TrustpilotGreat Team!
I contacted Harrisons in August last year and Rebecca Heslam has been my main point of contact since. The process of letting my property was flawless and she has been very helpful throughout. Rebecca and her team have been nothing short of amazing and I would highly recommend Stirling Ackroyd (who have purchased Harrisons since). Highly professional and knowledgeable team, always on hand to make the landlord and tenants experience stress free.
1/5
TrustpilotShambolic
I’m letting a house through Stirling Ackroyd & paying 9% of the rent in management fees. For this I spend days on end chasing them to even reply to an email.The ‘carefully vetted’ tenants they found are trashing my house. I raised this with them 3 weeks ago & they gave the tenants 2 weeks to clean the place. When this deadline had expired I chased the agent to follow up - there then followed 7 days of me calling them but the property manager still did not respond to me or the tenants. The deadline they set is meaningless: why should the tenants have any respect for my property when the agent clearly doesn’t?After 8 days without reply, at 9am yesterday I called Stirling Ackroyd to raise my concerns with Natalia who manages the property management team and was told she’d call me back. She still hasn’t bothered to call me.I used to manage this house myself & got an agent in to lighten the load. Using Stirling Ackroyd has resulted in even more time, hassle and stress for which I’m paying them hundreds of pounds per month. They’re a complete shambles.
Hi RE, I have spoken with the Property Management team and understand you are now receiving the support needed. If you have any concerns or would like to discuss further please do get in touch via help@stirlingackroyd.com - Amber
5/5
TrustpilotGreat experience with Stirling Ackryod Croydon
Had a great experience with Adam Picton from the Croydon branch in finding a home. Adam was regularly contacting us with new properties that met our criteria via phone and email and was very patient with us when our situation changed and soon after found a place. Definitely recommend Stirling as the service Adam provided was by far the best out of all the other estate agents we had spoken to.
1/5
TrustpilotTenant beware, unprofessional agency
Tenant beware - unfortunately after a decent lettings process with Melissa, the move-in and management since have been terrible. There were a number of issues upon move-in with no response from the company including regarding statutory obligations (appliances not working, pest problems, unsanitary conditions, mould), with only a "we are understaffed due to COVID". This is ridiculous given managed lettings is the only part of the company with guaranteed recurring income. Just as one example, I have not been able to sleep a single night and have resorted to sleeping in the lounge due to a loud, broken fan in the bedroom. It took 1.5 weeks before Stirling Ackryod (Sarah) finally scheduled an engineer visit. Now the day before the visit when I called the contractor to confirm (after 4 emails asking for the contractor details), I have been told the appointment was never made.
5/5
TrustpilotGreat estate agency
Great estate agency; very polite, professional and helpful in their approach. Estate agent took his time in explaining the process and made a valuable recommendations to me. I didn’t feel pushed or rushed in making any decision which is very unlikely to other estate agencies we came across lately.. Thank you for your great service! much appreciated
Hi Elvira,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
2/5
TrustpilotHouse buyers survey
House buyers survey done to a very low standard. I feel nothing had been pointed out that that we had not seen. Lots of recommendations to bring in other contractors. After getting the keys to property and spending a few hours in the property my untrained eye cracks in brick work as one example. If this is the industry standard it is a complete waste of money.
Hi Ryan, Thank you for taking the time to post a review. I am sorry to hear you are disappointed with the survey carried out by our RICS qualified surveyor. We take a great pride in the quality of survey we offer as demonstrated by the many positive reviews posted by our satisfied clients. I understand your surveyor has been in touch with you directly to offer any additional information you may require and to outline the expectations of the different surveys available. I understand in this instance the correct information was presented to you inline with the survey you instructed. Thank you for choosing Stirling Ackroyd, Kind regards, Amber
5/5
TrustpilotGreat Company
Great Company From start to finish Finding tenants was easy Dora and Jessica were the ones that connected with me and my wife on professional and personal level.More importantly We have been listened and we have received right support all the way through to finding the right tenants for usWould Highly recommend to anyone
5/5
TrustpilotThank you
Thanks to Joel; very professional and helpful service
Hi Gordon, thanks for the 5* - Claire
5/5
GoogleInteracted with Stirling Ackroyd estate agents for renting our first apartment in UK. The whole interaction was professional and pleasing. They guided through the process and kept us updated on the status. All the team members were pleasant during the conversations. Most impressive part was that they were able to follow-up with us after 3 months to check our well-being and offered support on any further needs. Highly recommend !
Hi Manoj, thanks for your great review for Team Croydon! They will be thrilled to read this and we wish you all the best - Claire
5/5
TrustpilotThank you so very much
Thankfully, selling my property was nothing but an easy, smooth sailing process. I have never worked with Stirling Ackroyd before and I would have no hesitation in recommending them. I initially spoke with Freddie, from their central team, who gave me advice on the current market and the best things to do with my property, he was phenomenally helpful with brilliant customer service skills. Thank you to Freddie and all at Stirling Ackroyd.
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