Trusted Agent profile · Croydon
★★★★★
1,588 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,588 reviews on two platforms, including 264 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst class experience from Sophie
The annual renewal process can feel daunting with lots of decisions and admin, but Sophie Ekins not only ensured we were punctual with kicking off the process but also broke it down into manageable chunks and was more than happy to share her years of experience to support me in making the right decisions. Thank you so much Sophie for all your help, made my life so much easier.
5/5
TrustpilotGreat service!
I rent my property out through Stirling Ackroyd. Being a first time landlord I didn't understand a few things on the contract. I ended up getting through to their head office where I spoke to Adnan in the Central team who was incredibly helpful in clearing up questions I had. He also helped me out with questions I generally had regarding building an investment portfolio. Highly knowledgeable and recommended.
5/5
GoogleI recently rented a flat through Townends in Croydon and I honestly could not have asked for a better service. Eimantas was absolutely brilliant from start to finish, always keeping me informed and promptly replying to my emails and calls. Highly recommended!!
Hi Andreea, thank you for taking the time to leave such fab feedback! we wish you all the very best in your new home 😃- Claire …
1/5
TrustpilotThey don't care about people. And they are not professional.
Be very careful in renting a property through Stirling Ackroyd. Or as a landlord giving them your property to rent out. Despite being aware of a change in our circumstances, and a stellar payment record even throughout Covid when I had lost my job, they put up the rent by 20%. And now they are taking their time in refunding my security deposit. It has been 2 weeks without an update. They don't care about people. And they are not professional. Conduct business with them at your peril.
Hi Eric, I am sorry to read your comments. Rents have increased and I am sorry to hear you have been impacted by this. I would like to assure you that we recognise the challenges faced by Tenants and work with both Landlords and Tenants to reach agreeable solutions wherever possible. If there is anything outstanding that you need any support with please do let us know by emailing help@stirlingackroyd.com - Amber
5/5
GoogleYou could not ask for a better service, well done to Diane and her team. I wish more companies would provide this level of care and getting the results you are looking for. It is so refreshing, you pick up the phone , request for a tenant and within a few days they have found a suitable tenant ,they take care of the vetting,agreement and inventory process, making it hassle free. I would highly recommend Townends to any landlord or tenant. and sort out the whole vetting of tenants, they find tenants in a very quick turnaround and are so professional and efficient in throughtout the due tenant due diligence process, tenancy agreement and the inventory
1/5
TrustpilotI have used a local letting agent for…
I have used a local letting agent for my 2 flats for 25 years.A year ago the agent got taken over by Sterling Ackroyd.Months later my tenant emailed me to ask why the deposit provider had changed.I had to admit that I had not heard.I took it up with Sterling and found that they had not copied my email correctly from the previous agent.So although the landlord is legally responsible for deposits I had not been consulted.Then a short time ago I had a phone call from them to say that annual renewal was due.I was astonished to hear that my email still was not correct and that they were not aware that the tenancy was periodicAnd that they did not know the fees that applied to my account.This is a shocking level of incompetence Regards John
Hi John, I am sorry to hear your contact information was not updated. If you have any further concerns or need any additional support at anytime please do get in touch using help@stirlingackroyd.com. Many thanks, Amber
5/5
GoogleI would like to recommend Sheldan Bechie, a very nice agent, and very helpful
5/5
TrustpilotExcellent service
If only all lettings agents were like Stirling Ackroyd!They treat tenants like human beings, take time to properly register you, understand your requirements, and actually call you when they have a suitable listing. For landlords they make sure that they find the best tenant for the property. Nelsson and Leila were particularly fab! This firm will always be my first call when looking to rent or let accommodation.
4/5
GoogleHi, we have had a good experience with Townends so far. Professional, took the time to explain the letting process, transparent, quick to get back to us. Hope we continue to receive the same quality of service. Special thanks to Katie, Jonathan and Philip!
Hi Linda! Thank you so much for taking the time to leave Townends such great feedback. I would love to hear what we can do to earn that extra star! Please feel free to provide further feedback directly at help@townends.co.uk. Thank you for choosing Townends, Emily
5/5
TrustpilotGreat
Great, very helpful. Thanks Ashley.
Dear AbCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJoel is extremely knowledgeable
Joel is extremely knowledgeable and very well informed about the property market. I have been dealing with him for some months now with a particularly challenging property and all I can say is he is a true professional. Im sure Sterling Ackroyd are delighted to have him on the team.
3/5
TrustpilotNot an ideal property manager
Unfortunately, I have to leave a neutral review after one of your employees was very unresponsive and rude throughout our rental period.Sereena, since the beginning of the tenancy, was unresponsive, and rude and would never include both tenants in her emails. I, the main tenant who had continuously asked to be included in her emails sent to the other tenant, had to figure out on my own that firstly the contact information was changed, and then at the end of the tenancy an amount was deducted without me confirming first and agreeing to the amount. You had one job, to be a PROPERTY MANAGER, and you failed terribly at doing it. Would not recommend her services.
Hi Pantelis, thank you for using Stirling Ackroyd and for taking the time to share your feedback, which I regret was not all positive. Amber
5/5
TrustpilotMy experience with Stirling Ackroyd…
My experience with Stirling Ackroyd Nine Elms, and particularly Justin Vinluan, has been very pleasing. Justin was always available when I needed guidance and to progress the sale.
Dear Danielle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJoel from head office.
Joel from head office was patient and did his very best to ensure the necessary paperwork was completed, accurately and with the minimum amount of fuss.He was very pleasant reassuring And made me feel at ease.Altogether a very pleasing young man, and I would be perfectly happy to deal with him again.
5/5
GoogleThey have been very helpful with the everything, especially Ashley and his team.
Hi Brian, thank you for the 5* and kind words - Claire
5/5
TrustpilotStirling Ackroyd
Stirling Ackroyd have been really helpful throughout our tenancy - in particular our property manager, David Umney, who has been very responsive, helpful and informative. Thank you!
1/5
TrustpilotDon’t do business w these guys as…
Don’t do business w these guys as landlord as they will pursue you for renewal fees for rollover contracts whether or not you agreed to themThey hide them in the small print and will harass you w a debt collector tooThey want money for old rope- so unethical
Dear F Sinclair,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotNothing but disappointment
Disgrace of a property management companyWhen first speaking with this agency, they were lovely and couldn’t do enough for you. Since signing into our rental, the property management side has been absolutely hopeless. We’ve had issues with our gas boiler which has now take over a month of anyone to get in contact with us or resolve. Instead you get emails from the staff saying your emails have landed in their ‘junk’ folders. When shown around the property, there were a few things they forgot to mention, the fact that’s sheds down the end are completely full and we cannot use and the garden was a tip. But we were assured this was a priority to get fixed. - this was promised 5 months ago. After 2 storms the garden needs a lot of work, we have a child under 2 and there 2 trees that’s about to collapse, a fence that has collapsed, etc - images have been sent to the company weeks ago with no actions to resolve so far. No sense of urgency to clear the garden from hazards.When calling you just get fobbed off and promised someone will call you back - this never happens.We love the property but is completely let down by this company. Would avoid in future no one seems to care once you’ve signed in.
Hi, sorry to hear of your frustration. We are working closely with your Landlord to get these repairs carried out for you. We appreciate this needs addressing urgently and we are doing all we can to get this done for you. Your Property Manager will be in touch today to ensure you are fully updated however, if you have any concerns you can contact us directly using help@stirlingackroyd.com where we will be happy to offer any further support that may be needed - Amber.
5/5
TrustpilotCaring people!
Alex and Aimee were helping us figure out the next steps we will have to take, both selling our property and buying a new one. They have been very clear and straight forward and we really appreciated their onesty and professionalism. They are very present without putting to much pressure on the client. I would definitely recommend.
5/5
TrustpilotGreat service!
Liam was really fantastic. We were going through the experience of buying our first house and he was extremely helpful. He made it as stress-free as possible and was always there to answer any questions that we had. Would definitely recommend to other, thanks a lot!
Thank you for taking the time to review us Hadley
5/5
TrustpilotA First Class Agent; Professional and Tenacious
Dora from Head Office is simply remarkable in her ability to follow up. For over a year she has politely and professionally kept me up to date with everything. More importantly she actively listens and then takes the appropriate action. Given I am abroad this level of tenacity is critical to my business.
5/5
GoogleMy experience with Stirling Ackroyd was totally good. Getting a flat didn’t take much time and the process was very fast with no stress. Sheldan helped me all through to explain every little detail and was patient with me.
HI Blessing, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotOne star is generous
If I could give zero stars, I would.
5/5
TrustpilotJust wanted to say a huge Thank you to…
Just wanted to say a huge Thank you to Spencer De-Jonge for all of his assistance in helping me in the purchasing of my new home. He has been absolutely tremendous in all communications between the parties and myself in keeping me updated with the process. Thank you. Carol Brown
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