Trusted Agent profile · Croydon
★★★★★
1,588 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,588 reviews on two platforms, including 264 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways 5 Star
In the past few years I have received very good customer service from Stirling Ackroyd (previously Harrisons) especially from Rebecca Heslam. Rebecca has gone out of her way to problem solve and to help me as a Landlord. Rebecca is extremely reliable and excellent as a communicator. My experience has been a very good one and I would recommend Stirling Ackroyd without hesitation.
5/5
TrustpilotSuper efficient and friendly
Super efficient and friendly! I enquired around a property during the weekend and had Georgia call me first thing in the week and talk me through all the various options and clarified the whole process so well as well as being super friendly - so many thanks!
Hi Nadine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
GoogleSelling a house is always stressful but Claire did her best to keep me informed, was always very responsive and could be relied upon to navigate numerous challenges throughout the process. Many thanks Claire.PositiveProfessionalism
Hi Anna, thank you for for the great 5* review! Its great to hear and Claire will be so pleased to read your kind words 😊 We wish you all the very best - Claire …
5/5
TrustpilotLetizia Lupi
Letizia Lupi - if you want something done right, ask for Letizia. Letizia is super efficient, communicative, polite, friendly, warm, understanding and most importantly, she gets things done. Couldn't ask for more!Stirling Ackroyd - send her up the management chain, she could teach some of the other agents a thing or two!
5/5
TrustpilotSandra Holmes was on point from start…
Sandra Holmes was on point from start to finish. Even though we only engaged on the phone she was very accommodating and welcoming. Sandra explained the process to me in a style that I could comprehend in an honest and professional manner. Definitely happy with the service I received.
5/5
TrustpilotTania Pereira: Excellent management
Tania Pereira provided the best management during my tenancy But, more importantly, when tenancy ended Tania proved to be extremely helpful professional outstanding management A truly FIVE STARS service Stirling and Ackroyd should be proud of such great example of perfect managerCan not thank Tania enough Strongly recommend if you are looking to rent
5/5
TrustpilotFirst Time Renter
Had an great experience with Chelsea from the Mitcham branch. I enquired about renting as I have never rented before so wanted some information. Chelsea was happy to help and explained everything from affordability, how to put forward an offer, referencing and deposits. I feel a lot more confident now about finding my new home. Can’t wait for any matches to be sent my way.
5/5
TrustpilotKevin gets the job DONE!
We have just exchanged on a house because of the hard work and dedication of Kevin and the team. He has been persistent with some difficult solicitors, always been calm and reassuring throughout the stressful process and has kept all parties in the loop the whole time. He's always easy to get hold of and always professional. Couldn't have asked for a better estate agent.
1/5
TrustpilotDo not go with this company.
Do not go with this company.I don’t usually complain but this review is needed - We were tenants who moved out early September, it took 6 weeks to get our deposit back, We were ignored constantly and calls/emails were never answered. Then we learnt they charged us for a “faulty blind charge”, it took another 3 weeks of us arguing to get it back. Unfortunately throughout the full year the agency were the heights of unprofessional, we learnt after several flat visits for a new tenancy, a visit happened without our consent while we were both at work. What’s worse when we complained we got no apology in return except excuses and blaming us. Save yourself the stress - the east london office is a disaster from management down.
Dear Susie, I am sorry to hear of your experience but thank you for taking the time to share your feedback. We always hope deposits can be promptly returned to tenants however, if a landlord wishes to make any deductions this can add time to the deposit return process although, we would expect you to have been kept updated at all times. I would like an opportunity to investigate your comments further and considering this I would be grateful if you could contact me at help@stirlingackroyd.com. Wishing you the very best - Amber
5/5
TrustpilotProfessional service
Great, prompt service. Nathan was very helpful.
5/5
TrustpilotI’m very happy with the service I’ve…
I’m very happy with the service I’ve received so far, particularly from Mela Steadman, who looks after my portfolio. She’s always helpful, professional, and responsive, a real pleasure to work with. Highly recommend her support and the team at Stirling Ackroyd.
5/5
TrustpilotGreat company, great service from Alex.
I was introduced to Stirling Ackroyd through my tenant when trying to sell one of my properties. I spoke with Alex who helped me register with Stirling Ackroyd, and with getting the house on the market quickly. Alex was a great help, really eager to assist me and nice and friendly to talk too. Would definitely recommend.
5/5
TrustpilotLiam Gaffey was great throughout the …
Liam Gaffey was great throughout the whole process. Very responsive and always followed through on things to make the process easier for all parties. There were some issues along the way which Liam did an excellent job in helping with and navigating. Highly recommend.
Thanks for taking the time to leave your review Patrick, we appreciate it
5/5
TrustpilotProfessional and efficient service - I used Stirling Ackroyd Canary Wharf…
I used Stirling Ackroyd Canary Wharf office, their staff were very professional in particular Jacqueline B (Move In Manager) was understanding of my circumstances as a first time renter. She kept me informed of the process and comms with the landlord. I particularly liked the online portal; everything is in one place. It was easy for my manager to complete the work references online.
5/5
TrustpilotSandra Holmes has been outstanding!
Sandra Holmes has been amazing, she truly understands her customer's needs and has given me some valuable advice with my current challenging circumstances. I can't thank her enough and I look forward to working with Sandra and Chloe in the coming future!! I can highly recommend Stirling Ackroyd.
5/5
TrustpilotReally top notch rental agency
Really top notch agency and I have had many other agencies experiences in the past Stirling ackroyd is by far what letting agency should be: Efficient, always reactive to issues, one of the rarest who care about their tenants wellbeing!
5/5
TrustpilotI had a great experience at Stirling…
I had a great experience at Stirling Ackroyd, Alex was knowledgeable and efficient. He went over and above by connecting me with the mortgage broker and conveyancers who have been absolutely amazing and very helpful in providing guidance on this journey. I look forward to working closely with Alex to find the perfect home.
5/5
GoogleCam'ron was lovely to work with, friendly, professional and amazing at what he does. As a first-timer renter, I really appreciate how seamless he made the process and him answering the my phone calls for frequent questions! He understood what I was looking for and kept me in the loop with relevant options via call and email. Highly recommended!
5/5
TrustpilotEfficient processing/Agent: Carl Griffiths
My agent Carl Griffiths has been majorly helpful in helping rent my first flat. Was punctual at the viewing and was efficient in explaining the next steps to accquiring a tenancy. He was also extremely helpful with handling the slight change in requirements and delivering on this. The whole process was handled smoothly with timely responses. Was a very pleasant experience compared to many other estate agents that I’ve dealt with prior to Stirling Ackroyd.
5/5
GoogleWe contacted Townends regarding some properties on sale listed on one of the many platforms available, Jovan from the Croydon branch picked up our enquiry and he immediately asked me lots of questions about our search criteria to match with any of the properties in their portfolio. Shortly after he followed up with an email and arranged a viewing for us. Jovan proved to be extremely helpful and flexible, working around our schedule, he agreed to meet us after his working hours and once at the property he dedicated plenty of time talking to us not just about the property we were viewing but also the area and other surrounding areas. I felt very comfortable meeting with him and I am sure he will find us the house perfect for us. Very well done and thank you for the good job so far.PositiveResponsiveness, Professionalism
Hi Alberto, thank you for taking the time to leave feedback and the fab 5*. Jovan will be thrilled to read this. Thank you for choosing Townends and we wish you all the very best - Claire
5/5
TrustpilotMela S has been an excellent property…
Mela S has been an excellent property manager and has been quick with her response and keeping us up to date.
5/5
TrustpilotAbove & beyond happy
I have been liaising with Ryan Johnson at Stirling Akroyd for a few years now. He is friendly, confident & comes through for me every time, going above & beyond. Will use him again in a heartbeat. Highly recommend.
Hi Woos,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks to Gavin and his team for securing a second set of top quality tenants for my property. A returning client says it all.
Hi Kemi, thank you for your fantastic feedback for Gavin and the team and continued support! We look forward to working with you again in the future and we thank you for making Stirling Ackroyd your agent of choice - Claire
5/5
TrustpilotEstate Agents Feroza and Anthony
Estate Agents Feroza and Anthony - We were first time sellers. Our initial meeting with Feroza she sold us Sterling Ackroyd as the estate agent to use and they followed through on what they sold to us. Both were extremely helpful and supportive during this process and Feroza went above and beyond what I would have expected.
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