Trusted Agent profile · Croydon
★★★★★
1,588 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,588 reviews on two platforms, including 264 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotStirling Akroyd stands out from the Estate Agencies crowd !
It has been a great pleasure as a landlord dealing with Stirling Ackroyd! A fast service by Rebecca and her team leader James. I can recommend them as they stand out from the Estate Agencies crowd. Thanks again for your immediate response to my queries & questions. Appreciated.
5/5
TrustpilotSurvey in Cardiff
Survey in Cardiff. Easy to set up and pay.
5/5
TrustpilotJust wanted to give credit where it is due...
Really pleased with the service provided by Tim Nagamani (Senior Property Manager)Unfortunately there were a number of issues with my property let which left me totally deflated and disappointed with how matters had been handled previously. Tim came along and resolved them all without much reference to myself. It was amazing! A real credit to the company.Thank you Tim!
5/5
GoogleVery helpful with helping me find a place to rent. Great communication with the agents, especially Ashley from the Croydon branch, who helped have a smooth journey into securing the place and get the paper work sorted. Highly recommend them!
1/5
TrustpilotRecommend to avoid
The onboarding process was smooth, but unfortunately, that’s where the positives ended. Communication throughout the sale was poor, and it took far too long for them to even put up a “For Sale” sign at the property.
5/5
TrustpilotJack was a star!
Jack was super helpful, asked lots of great questions and made me feel very listened to. Communicated clearly and made quick actions to organise not just my viewings but my needs with potentially selling as well!
1/5
TrustpilotDon't bother doing business with this real estate agency.
Don't bother doing business with Stirling Ackroyd!They would advertise a place at a certain price, take 20 offers on it and then entertain every person who placed an offer to bid against others which will ultimately raise the asking price of the propriety by 20%. They are doing nothing but damaging what is already a difficult real estate market.Communication is extremely poor, they won't keep you in the loop nor inform if your offer was successful or not.To be frank I doubt they are even presenting all the offers to the landlord, they would most likely show off by putting forward only offers way above the asking price. I've been working with other agencies who have made it very clear they would be unable to do any viewings or take offers once a propriety is under offer but Stirling Ackroyd works like no one else on the market and I mean it in the worst possible way.If you are a landlord or a tenant looking for your next successful rental please take your business anywhere else but Stirling Ackroyd.
1/5
GoogleThe most unprofessional sales team that I have dealt with. I have made and offer that was the highest at that time. Based on the statistics I was sure that the property will be mine, however the sales manager has never called me or contacted me in any ways, to gain information about the offer furthermore, when a higher offer was made I was not informed until the landlord accepted the offer and I was willing to increase is necessary, instead I was told my offer is the only one on the table. I hope Gary the Sales area manager will raised this question during the managers meeting as I believe this is completely unfair.
Hi Ashot, thank you so much for taking the time to share your feedback with us. We are disappointed to hear how unhappy you are with your experience and that on this occasion your purchase was unfortunately not successful. I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@townends.co.uk with any concerns you may have. Thank you, Claire
5/5
TrustpilotBig thanks to Abby!
Thank you to Abby who made our last minute tenancy change over as seamless and simple as it could have been. We know it normally can take up to 7-10 days to change over a tenant with referencing etc. Abby was always very responsive and kept in touch with me to ensure the process would be dealt with quickly. Thanks so much Abby, we all really appreciate your help.
5/5
TrustpilotVery responsive agent
We had to change the names on our tenancy contract. Rahat has been super helpful, maintaining a clear and transparent communication with all parties involved and making sure that everything was done quickly. Thank you so much Rahat!
5/5
TrustpilotHenry and team at SA worked hard to …
Henry and team at SA worked hard to find a new tenant before expiry of previous lease. They snapped to work like a well oiled machine, combining great personal service with commercial efficiency. Many thanks, can't recommend enough.
Thank you for taking the time to leave the review Patrick, we appreciate it
5/5
TrustpilotKyle Moran was great
Kyle Moran was great. While the process is never easy, he was very good at keeping me informed throughout and also very responsive which helped to take some of the pressure off. Not pushy either and would recommend.
Thank you Graham, we appreciate your comments
5/5
TrustpilotThank you Kyle and the SA team!
Thank you Kyle and the team! Smooth running and stress free! I got the impression that the Sterling Ackroyd understood my concern that my purchase completed with a glitch and they personally made sure it did! Thanks again!
Thanks Charles we hope you enjoy your new home
5/5
TrustpilotFriendly
Friendly, efficient and informative David Harvey deliver a quick diffident service and let the needs and expectations of what I was looking for. Focused on what I was looking for and taken the comment on board in time for the viewing.
Hi Hema, thanks for the 5* and great review for David who will be thrilled to read this. We wish you all the very best in your new home - Claire
5/5
TrustpilotCan’t thank David enough for helping me…
Can’t thank David enough for helping me with my search today, he was really thorough with his questions in order to help me find exactly what I wanted. Super friendly, & a pleasure to chat to.
5/5
TrustpilotThe property sales advisor Sandra…
The property sales advisor Sandra Holmes was very helpful and answered all my question. She is an amazing property sales advisor and I would definitely recommend her to my family and friends. Thank you once again
1/5
TrustpilotNever use this agent
This is the worst agency I have ever worked with. We are paying full management fees, but everytime there is a problem with our property they do absolutely nothing. I have to chase them constantly for getting the barely minimum done. They have also messed up in accounts in the past. Unresponsive, unprofessional. If you want to let your property, I recommend to stay away from them.
Hi, I am sorry to read your feedback. Please contact us using help@stirlingackroyd.com as we would like to understand what may have happened and offer any further support that may be needed. We look forward to hearing from you - Amber
5/5
TrustpilotFrom our first viewing to signing our…
From our first viewing to signing our LET deal, the whole team was fantastic. James in particular was very quick with communication and made the whole process seamless. Would highly recommend using Stirling Ackroyd - a very professional team!
5/5
GoogleIt was a great experience for me because I had tried other agents but (Ashley) one of the staffs was particularly helpful throughout the process and made everything so easy. They have such a wonderful team and they work together to help you get settled. I would recommend them anytime any day.
Hi Abiola, thanks for the great review and 5* for Ashley and the team. Wishing you all the best - Claire
5/5
TrustpilotMike Frith Surveyor
Mike Frith surveyed a property for me. I could not have asked for a more helpful and professional surveyor. Who was also so easy to contact post survey report.Highly recommended.
5/5
GoogleI had a fantastic experience with Cam’ron's moving service! He moved me into my flat in less than a week, demonstrating remarkable efficiency. The team was incredibly helpful and attentive, making sure all my needs were met. Highly recommend their services!
Hi Ella, Thank you again for taking the time to share your experience. We hope you have a great day! Claire
5/5
TrustpilotJames Banister - Property Manager
James has been looking after my property for several years and I find him to be extremely efficient, professional and a pleasure to deal with. If ever there is a problem, he is very quick at responding and deals with the issue promptly. I would highly recommend James and the team at Stirling Ackroyd if you are looking for someone competent and trustworthy to manage your property.
5/5
TrustpilotGreat service from Sandra and the team…
Great service from Sandra and the team that work really well together. Didn't matter who you got on the end of the phone they were up to date with the situation. She was super helpful, always happy to talk and make you feel a ease. Excellent service all round.
5/5
TrustpilotFantastic customer service
Had a wonderful customer experience with Alex, who was extremely kind, patient, friendly and moreover knowledgeable when discussing an evaluation of my flat to sell. These calls can be forced or quite cold, and he was just brilliant. Thank you Alex!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
