Trusted Agent profile · Croydon
★★★★★
1,581 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,581 reviews on two platforms, including 264 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Letizia for always being…
Thanks Letizia for always being responsive (even outside of working hours).I can see how hard you work and i hope that this is acknowledged as you were always going over and above to respond and bring the best outcome on my queries. I have now moved out from the property you manage but wanted to thank you for the support
5/5
GoogleWe bought our house via Townends and the service from the Croydon branch (George Street) was excellent. Darren, Claire and team gave friendly, honest, and helpful advice and information. They were responsive, contactable and kept us updated as and when needed. I cannot fully comment on the selling side as we only bought via Townends as first time buyers with nothing to sell, but judging by the speed and thoroughness of the sale, I would imagine that the selling side was just as smooth. Thank you to Darren, Claire and Sophie (Head Office) for your part in helping us become homeowners.
1/5
TrustpilotONLY helpful BEFORE you sign
The agents were ONLY unbelievably helpful BEFORE YOU SIGN THE CONTRACT. After that they just disappeard. One area manager even tried to violate one clause in the contract, trying to make a view for potential buyers 3 months prior to the end. We reported that we need small fixes for the lights and NOBODY CAME. Horrible service. Complete fraud.
Dear Allen,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
Trustpilotfirst time that an agency called me back
It was the first time that an agency called me back to discuss a viewing of a property which I am grateful. Rino was an absolute pleasure to talk to as he was polite, friendly and helped me a lot with the process. I definitely felt easier to talk to him as he built good rapport. I will definitely use this agency again!
1/5
TrustpilotRent property bidding strategy
We was looking for property to rent in Croydon area this agency was like biding for a property. They asking from the client how much you can spend towards the rent for the month. Most they are going more than advertised price in zoopla or right to move. And the best part if you give a price if it out bided you don't know what was the final amount. End of the day every one trying to get a property of a reasonable price but in this situation this is terrible. And this agency doing it.Don't recommend this agency
Dear Amenu, thank you for taking the time to share your feedback. We are currently experiencing a very fast paced lettings market where properties are being secured quickly and at times above the marketing price. If you viewed a property that you particularly liked and wanted to secure, advice would have been given to help you achieve this. We wish you the very best in your property search. Amber
5/5
GoogleTop notch agent Cam'ron helped us to find our home and made sure everyting went smoothly! He showed us 6 properties within our desired price ranges with loads of options which made our lives so much easier moving to the area. So far I've really been impressed at Cam'ron professionalism and efficiency, thank you for all your hard work! :)
Dear Isaline Cstn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe would like to thank Jade Lawlor for her professionalism, high skills and attention to details while helping us in renting the property
We would like to thank Jade Lawlor for great cooperation and helping us to rent the best property matching our requirements. We highly appreciate her help and professionalism in helping us to rent an apartment. Her negotiation skills and attention to details made the process easy and well organised and joyful for us.
5/5
GoogleWork with Stirling Ackroyd Croydon was excellent. I would like to say a very big thank you to Lemar .He was patience and supportive throughout the process.
Hi Tendai, thanks for the fab review for Lemar and team Croydon! - Claire
5/5
GoogleIts always a stress to find a suitable property and to rent it in time so it’s important who is helping us to find one understanding our requirements..,Jonathan Ofori was the one who co ordinated during my property search friendly and professionally by responding instantly even during those covid daysPositiveResponsiveness, Professionalism
Hi Abi, we recognise how stressful finding a property and moving home can be and we are over the moon to hear Jonathan was able to relive some of this worry for you. Wishing you the very best in your new home, don't forget we are here if you need anything! - Amber
5/5
GoogleI was delighted with the service Townsend offered me, I dealt with Katie Knott, and I knew straight away I was in safe hands. She guided me effortsley thorough the rental of my home. Keeping me regularly updated, and organising all relevant paperwork to a successful conclusion I would definitely recommend Townsend Estate Agents
Hi Stephen, thank you so much for taking the time to leave such an amazing five star review! We agree that Katie Knott is a superstar and I know that her and the team in Croydon will be delighted to read your feedback. We hope that you are settling into your new home and please do recommend us! All the best, Emily
5/5
TrustpilotHighly professional, respectful agency
Sandra was extremely professional, respectful and pleasant to deal with. I was undecided about selling our property, and Sandra has been extremely patient throughout, calling me just the right amount to stay updated. Because of the market, I chose not to sell at this time, but I was so impressed with the way that Stirling Ackroyd went about their business, they'll be the first port of call when I do.
5/5
TrustpilotEllis was extremely helpful and…
Ellis was extremely helpful and informative!
Dear Lucy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotKarina Selway review
Karina has been a great Property Manager and helped us out when we have had sticky situations and always comes back in a timely manner and is supper-friendly and helpful (the 3 stars are not for Karina - she is more 4.5).
Hi Andrea, thank you for taking the time to post a review, I know Karina will be thrilled to read your positive comments. We would love to understand how we can improve by delivering a 5 star service. Please do feel free to share any feedback of your experience with either Karina directly or by emailing help@stirlingackroyd.com. Thank you again for your review, Amber
1/5
TrustpilotStirling Ackroyd - DAY TIME ROBBERS
Stirling Ackroyd is a terrible estate and letting company. To be exactly accurate, Clive Martin is the worst when it comes to them lot. The check in and check out inventory matches with of course the additional normal wear and tear but he will force you to pay for it. What he is doing is called Day Time Robbery.Metro Central Heights Vantage Building is known for having black moulds due to the windows' inability to block moisture as the building is old but he will say that the moulds needs to be cleaned despite the moulds being already absorbed into the laminate. He will charge you for that. Again, Day Time Robbery. There are too many to mention when it comes to how bad Stirling Ackroyd is. I mean Stirling Ackroyd may be a good company but the people working for it are just too terrible especially Clive Martin. I don't understand why he is still there working for Stirling Ackroyd but if the workers are like that, the company must be bad too for retaining these kind of people, right?My advice to all is this: Avoid Stirling Ackroyd. There are better Lettings and Estates companies out there. If you see Clive Martin in the paperwork, information etc, better cross the road and go for the competition. Stirling Ackroyd is just bad.
5/5
TrustpilotCan't recommend enough
I recently sold my house through Stirling Ackroyd Estate Agent’s Hybrid Head Office team. Rino, Ant, Adnan, Rhys and Matt were all incredibly helpful and knowledgable and, as a first time seller, they guided me through the entire process and were always there with any questions I had along the way. Above all, they were able to sell my house at a great price, I can’t recommend their services enough
5/5
TrustpilotRino you're a Star 🌟 thank you
Rino from head office assisted me today with my enquiry. He was very professional and patient which are two things I admire when it comes to customer service. I am very grateful 🙏 for the assistance, taking the time to explain key things about buying me new home. I am vwry new to this.Absolutely amazingThank you Rino 😊 🙏 You're a 🌟
Hi Vanessa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRebecca Heslam has been looking after…
Rebecca Heslam has been looking after our flat for many years. She is always available if we have any queries and is quick to let us know if the tenant has any issues which we then try to resolve promptly. Rebecca is competent, reliable, always polite and very easy to talk to.
5/5
GoogleTownends were excellent. Philip and Jonathan could not have been more helpful. They kept me informed of the progress with the new tenants at all times, the documents were sent through in a timely manner and they provided access to all the tradespeople. In summary, they made my life very easy. Thank you.
Hi Debbie! WOW, thank you so much for taking the time to share your feedback with us and award our fabulous team in Croydon, in particular Philip and Jonathan FIVE stars! We work hard to meet expectations like yours so I am delighted to hear how we really hit the mark for you! Thank you so much for choosing Townends, Emily
5/5
GoogleGood experience. Fast and reliable. Ashley and for that matter the hole team is very professional. They were very open in the whole renting process. I would recommend them regarding renting as the whole process was professional, accommodating, promt. Also, good communication with my renting agent, Ashley, and with the whole team for any questions throughout the process Thank you to the whole team for a brilliant experience
Hi Adina, thank you for the 5* and great feedback for Ashley and the team. Its great to hear of your experience and we wish you all the best - Claire
5/5
TrustpilotOverall our experience with Stirling…
Overall our experience with Stirling Ackroyd was positive, Briana Trejos Mantinan in particular was extremely responsive and helpful whenever anything went wrong with our flat. She handled issues as promptly as she possibly could and communicated very clearly.
5/5
TrustpilotI want to say thank you to James Ovekuti
I want to say thank you to James Oyekuti i arrange for a viewing a flat in Kensington and less than a week we exchange contracts and handle the keys to me.He is been very helpful and very good communication.All the best and i will defiantly recommend to my friends in the future .
5/5
GoogleFantastic experience with both Cam’ron and Chantelle, helped me find my new rental quickly and easily and gave me all the help I needed along the way!
Dear Cece, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. Kind regards Chantelle Senior Lettings Director
1/5
TrustpilotAWFUL - JESSICA LEBBA
AWFUL. Would give 0 stars if I could. I will never rent with them again. Jessica Lebba was our property manager and was completely useless. Took ages to respond to emails/didn't respond at all. Repairs either weren't carried out or took forever to be completed. Our balcony door was broken when we moved in and it took almost a year to fix (was fixed 2 weeks before we moved out), despite the multiple promises to repair it when we moved in, meaning we froze during the winter with a constant draught and minus degrees, meaning our heating bills were sky high. We had horrible broken beds which took a month to replace so we had no sleep for the first month of the tenancy. The ensuite toilet was also broken and despite many attempts to get Jessica arrange a contractor to fix it the repair was only done when the other toilet broke months later during lockdown leaving us with 0 functioning toilets. Stirling Ackroyd falsely advertised the flat with a roof garden which we found out we had no access to when we moved in. They are now trying to blame us for damage that was caused by previous tenants and was evident in the check-in inventory, despite our efforts to keep the flat immaculate and leaving it in better condition than it was when we moved in. I could go on but I don't want to waste any more of my time on them. Honestly AVOID AT ALL COSTS.
1/5
TrustpilotAmong the worst for service - not recommended
Among one of the worst estate and lettings agents I have ever come across. As a landlord the most important thing is to have proper vetting of proposed tenants. Stirling Ackroyd managed to find a tenant which passed their 'stringent reference check', which of course you pay for - but it turns out after the contract had been signed, that there were multiple red flags. They then denied any responsibility for the poor quality check. Then is the responsiveness - it takes about a week for them to reply to an email, and they rarely return phone calls. Despite paying for a fully managed service, it's often up to me to chase the rent - only when you email / try to call them to ask where the rent is, do they then realise you're owed arrears. This is tip of the iceberg. I am looking to sell the property, as well as buy a few more, but there is no way I am using them.
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