Trusted Agent profile · Croydon
★★★★★
1,581 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,581 reviews on two platforms, including 264 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleVery professional , kept you informed all the time. Found us lovely tenants in aa week. High recommended. Big thanks to Stirling Ackroyd especially Jordan and Chantelle
Hi Jeamette, thanks for the 5* review - Claire
5/5
TrustpilotAlpha helped us find our house!
When we started with Stirling Ackroyd, they were called Townends.After meeting us on a few viewings, Alpha phoned me to let me know of a property about to return to market. He really knew what was important to us after collecting feedback from previous viewings and he knew we'd like this property. Our schedules were difficult to align with the sellers, but he was persistent and managed to get us in to view before anyone else. We're picking up the keys to that house today!Alpha and his team helped to make the very stressful process of buying a house as easy as he could for us. He was accommodating, understanding, and communicated very well and promptly all along the way. His handover to sales progressions was seamless. From that point, Sophie took on a lot of responsibility, especially when the sellers solicitor stopped responding to all communication from every side. She helped to keep communication moving between ourselves and the sellers. We exchanged from about 11 weeks of our offer being accepted and completed 3 weeks later (due to the Christmas holidays). I would use them again.
5/5
TrustpilotArti is awesome
I must say Arti is the nicest and most helpful estate agent I have ever met. An absolute pleasure to talk to and he answered every single annoying question I had! Our whole experience has been positive and I highly recommend this agency for your letting or sales needs. Arti is the absolute boss... he rocks.
5/5
TrustpilotExcellent service from Ashley-Jane, Simon and Team
Excellent service from Ashley-Jane, Simon and the team in the sale of my property. I achieved the sale price I wanted and the process was good due to the highly responsive and professional team. Good communication ensured I was kept updated on all aspects of the sale, and the sale completed, even though it was a difficult time in the market. Excellent experience and I would recommend their services 100%.
5/5
TrustpilotI had a lady called Jessica Wright (…
I had a lady called Jessica Wright ( surveyor) to inspect the property, to be honest it was such a awesome experience for a change , why , to actually meet someone who was extremely professional in every mannerism, very polite and talkative so it made myself feel at ease , it was such a lovely experience because Jessica was actually talking about her job and also about the town , Jessica looked really happy and extremely content doing her job , what was also nice to hear that Jessica was talking about the company itself so it also gave me great insight how professional the company is , T’s crossed I’s dotted , Jessica had a excellent Personal attitude, she listened to all questions and feedback with no hesitation, Another Brilliant point which I would like to mention: because of these extremely uncertain times regarding COVID, we all need to do our part , unfortunately a lot of peoples are becoming complacent, Jessica could certainly do the catwalk for PPE , wearing the mask correctly covering nose and mouth , excellent choice of mask because it didn’t muffled her voice , plus she was wearing gloves at all times ,Just like to say well done to Jessica because the way she conducted herself in such a professional way , which I have always said over the years regarding different industries, each individual represents the company who they work for and each individual can make a company stand out from the rest and put them a head of the game , so we’ll done Stirling Ackroyd keep your standards high and look after staff and they will bring great rewards to the company, remember no ( i ) in team , it’s i and you that makes the TEAM, so that needs to be always implemented from the TOP to keep successful, Excellent Kind regards Mr S porter Atlas mill Bolton
1/5
TrustpilotDo not use
Used the survey to purchase a property recently and they simply did not do their job. The house was full of damp and mould, the interior walls were rendered instead of plastered and the surveyor stated he did not see any of this. I have had 4 damp experts all telling me to chase up this problem with the surveyor as it should have been spotted. They have been completely unhelpful and do not participate in any responsibility. I do not believe they even viewed the house to survey it. 100% do not recommend.
Dear Jack, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
5/5
TrustpilotImpressive rental service
Very focussed and dynamic agency. They contacted me and said they could rent my one bedroom flat in Covent Garden quickly. They delivered within a week: first a short let to keep up the cash flow (I was reluctant to do so, but Henry went out of his way to help with purchases), immediately followed by a long let. Impeccable.
Many thanks for taking the time to feedback Jay, we appreciate it
5/5
Trustpilot5 Star Service
Stirling Ackroyd lives up to its claims as an experienced, professional company with a knowledgeable and dedicated staff. In all my dealings with members of their Lettings team I have found them to be prompt, reliable, polite and friendly. I would especially like to acknowledge Clive Martin who has been the point of contact as my Property Manager since 2012. As I live overseas, it is particularly important that I have someone that I can rely on and trust to have my best interests at heart. Over the past nine years, Clive’s ongoing assistance and support has been invaluable. Clive always deals with any queries or concerns promptly and he efficiently resolves any problems that may occur. I am also kept fully informed of any procedures or actions that need to be undertaken, which is reassuring and very much appreciated. I would strongly recommend Stirling Ackroyd.Thank you, Clive and the team.Elaine (Australia)
5/5
GoogleWe had a great experience with Sheldon from Sterling Ackroyd during our flat viewing. He was professional, approachable, and took the time to explain everything clearly. His support made the process smooth and stress-free. Highly appreciated!
Dear Yasser Sheriff We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotA very very happy customer. Highly Recommended.
I'm extremely happy with the service I received from Adam P and Philip H at the Croydon branch. Prior to coming across Stirling Ackroyd, I had found the process of locating housing extremely stressful. However as soon as I came across Adam and the team, the journey became so much more smooth and efficient, and I finally secured a home (tenancy). You guys have no idea how much that means to me. Thank you so much for your help. Excellent communication throughout. Highly recommended.
5/5
TrustpilotStan
Thank you Georgia.I am just getting started with Stirling Ackroyd but Georgia was great so far.
Dear SdCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRahat Mazumder is incredible!
A huge huge thank you to the Stirling Ackroyd team across the board. Every agent that has been in touch with us was super welcoming, kind and supportive! We’ve had a few obstacles along the way on our tenant side, and Stirling Ackroyd have been very patient and supportive throughout! Glad to be moving into a property knowing we’ll have continued support from Stirling Ackroyd!
Hi Kirill,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBig shout out to Clair and Jordan…
Big shout out to Clair and Jordan regarding the sale of my property, at times I felt I was going to have a nervouse breakdown, and the solictors drove me up the wall they was so slow. If it wasnt for the help I got from Claire and Jordan I would've pulled out, any anxiety I had they was at the end of the phone carming me down. Sophie who dealt with sales progression was also a great help. if I was ever going to sell my new house I'd let Claire and Jordan handle it for me 100%
5/5
TrustpilotExcellent Service
Buying and selling has been such a stressful process in the past, but the experience this year with Stirling Ackroyd has been a breeze. I was contacted by Heidi in head office, Heidi offered me a valuation and shared with me factual statics. I was so grateful for Heidi’s advice. Before Heidi called I had not planned to sell my property. I have since achieved a great value for the sale of my flat and bought the perfect house. Heidi put me in contact with a mortgage advisor and Solictor. The team in Sunbury were efficient and confident. I was assigned Sophie to maintain the conveyancing all the way through to completion. I am so grateful for the advise and service. Thank you Stirling Ackroyd.
1/5
Trustpilotworst agents ever stay away
I shall never rent through Stirling Ackroyd again, this company only thinks about two things protecting themselves and the landlord. it is disgusting the way they treat you; they do not care about you at all. fence down nothing done for nearly three months, had items damage in the garden as we lived next to an alleyway. bathroom shower was leaking, downstairs ceiling was going mouldy, in fact it was that bad we had to call council out in the end. we left 7 months later leaking shower and mould was the same and they even let the new people move in with lots of promises. do not rent off Stirling Ackroyd, you will be very sorry you did. yes, they should win a prise for worst estate agent out there. They threaten you if I stopped paying the £2800 a month rent, this is their behaviour.
Dear Paul, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
5/5
TrustpilotExceptional and trustworthy
My house hunt in Croydon is proving extremely challenging, due to high demand and limited budget. Darren has been absolutely brilliant, and is going above and beyond to help me find the right home for our family. He understands what we are looking for, and is always honest and upfront about the area and upsides and downsides of various properties. Croydon is new to me, so he has been invaluable at giving me advice on various areas that would suit us more than others. And most importantly, Darren doesn't do any of the 'hard sell' that estate agents have a rep for. He is straightforward and honest and out of all the estate agents I have been using, he is the one I trust implicitly to find us our new home.
5/5
TrustpilotSterling service from Clive & team at Stirling Ackroyd
Stirling Ackroyd are a very professional and friendly letting agent and property management company. In particular, Clive Martin is very responsive and quick to resolve any issues that may occur. He is a reliable communicator between us as tenants and our landlord. Also their network of trusted installers/suppliers to carry out necessary work is highly commended. It makes all the difference to an enjoyable tenancy to know that Clive / Stirling Ackroyd manage the property in such a professional and efficient manner.
5/5
TrustpilotPositive
Positive: Professionalism, Quality, ResponsivenessI had an mazing experience renting out my property with Stirling Ackroyd and cannot recommend them highly enough. What a relief! Ghiles was very professional and on it, communication was easy and joyful, I felt looked after and supported throughout and most importantly, it took the team a few hours to rent out my flat above asking price to a lovely person. I couldn't believe my good luck after so many poor experiences with other estate agents. Thank you.
5/5
TrustpilotExcellent Customer Service!
Excellent! I recently spoke to Georgia from your Lettings department regarding my two bed property, that I am looking to put on let out. It is my first time letting out my property and I did not know what to do or expect. However, Georgia from the Lettings team was extremely knowledgeable about the what the whole process entails and was extremely patient with me as I had a lot of questions. When I decide to let my property out I would definitely go back to Stirling and ask for Georgia as she was absolutely fantastic, her professionalism, knowledge and politeness is a credit to this company. Thank you.
5/5
TrustpilotThis by far has been the best…
This by far has been the best experience with any estate agent I have dealt with. My property had been on the market for 7 months, and previous agents were unable to get it sold. I was recommended Stirling Ackroyd by a work colleague. I got in touch and dealt with Ashley at head office. What a pleasure! She was polite, professional and knew her job as well as the market, inside out! Her advice and knowledge was a great benefit and I can not thank her enough! Her communication was fantastic and I would definitely recommend her and the team at Stirling Ackroyd! I would give her 10 stars if I could!
5/5
TrustpilotGreat customer service
Firstly where to begin... Marty at head office has been fantastic following my recent valuation enquiry for my property. From the initial call where he explained what was going to happen and actually took the time to understand what my onward plans were, he then suggested registering me as a potential buyer to help with property matches. I hadn't spoken to a financial advisor or solicitor and he was again helpful in explaining the additional services that Stirling Ackroyd offer. Overall the process has been very smooth and resulted in one happy customer. Thank you to Marty and the local team!
5/5
TrustpilotIt is my pleasure to recommend Jordan…
It is my pleasure to recommend Jordan Taylor in Townends estate agent in Croydon. When we put our property to the market, he was in charge of selling our property. He was very helpful and friendly who always responded to our queries quickly. The best thing was I could call him directly and he always answered my calls even when he was on his days off. Highly recommend him and his branch which we have used many times over the years for letting as well.
5/5
TrustpilotEllis was really helpful in arranging…
Ellis was really helpful in arranging viewings
Dear Katya NellCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotElliot was very patient and helpful…
Elliot was very patient and helpful with all my enquires
Hi Alice,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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