Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotI use Zoopla looking for renting a…
I use Zoopla looking for renting a house. The problem you can leave a message but the agencies don't come back to you. Is a prperty on the market and you're writing at once nothing happens you are waiting. Then you call after a day or 2 and the property is gone. The agents don't respond in time. And after 2 days when you call them the property is gone .You couldn't get a viewing or any information only a no.My advise don't enquire via mail call the agencies.
A · 9 November 2021
Agent replied · 22 October 2024
Hi A E Zimmerman,Thanks for taking the time to leave us a 4-star review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHad lots of properties but there is…
Had lots of properties but there is just a little bit missing in each of the requests we asked for. e.g. we want a garden but not North Facing. Want a garage not a overhang to park under, we want modern and nothing old as we are old enough so don't need any projects. Close to amenities e.g bus service, paper shops.So back to basics - Modern ¾ beds, 2 baths, if no study then definitely 4 beds, south facing garden at least and not too rural or old character properties.
Kathryn · 8 November 2021
Agent replied · 22 October 2024
Hi Kathryn,Thank you so much for taking the time to leave us your feedback and we're sorry to hear you're having issues when filtering for the right property on our site.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden, modern, bus etc.. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -north; -rural; -shared; etc..Here is a Help Centre article that will guide you through filtering for specific properties by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us or if you wish to contact us directly with your feedback, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIncorrect Property Data
I live in a 3 bed property, which Zoopla have down as a 2 bed on their house prices site. They are confusing this with the apartment block, in a court across the road, which is a 2 bed. They refuse to change this saying they use government data and land registry. If they can get something like this wrong, even after it has been pointed out to them, I'd have no confidence in using their services.
Shaun · 12 April 2022
Agent replied · 22 October 2024
Hi Shaun,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey can't get log-in to work on their…
They can't get log-in to work on their website so what hope do we have?Strange reply from Zoopla, but the background is over 50% of the time I cant log in to my Zoopla account from phone, tablet or PC either via app or website. I'd ask for help but obviously can't log on when I have the problem.
I · 29 November 2023
Agent replied · 22 October 2024
Hi,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI thought that the Apartment was…
I thought that the Apartment was exactly as described, in addition to this the price was very good.I had very good communication with everyone involved.
Mr · 3 October 2022
Agent replied · 22 October 2024
Hi Mr Stuart,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best on our property search!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotSorry to tell you that I am not happy…
Sorry to tell you that I am not happy because ever time I go for a property I don't get phone call to let me know if I give the property. Want I do go and keep my appointment with you there well not take me on DSS and it is not fair and I get very upset and it make me very ill. From Christina Evans back in Haverfordwest Pembrokeshire. (Wales). Please could I ask for your help me. Please could you phone me so I can talk to you soon as possible.
Christina · 20 October 2021
Agent replied · 22 October 2024
Hi Christina,Thanks for taking the time to leave us a review.We’re really sorry to hear some of the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDo you really think your advert asking…
Do you really think your advert asking how much her house is worth with a man’s new girlfriend with a knife in her hand is a good idea with all the knife crime that is going on 🤔 Not only that I find this a little sick and twisted with what is going on to be honest🤔🥺🫣😖😣☹️
Ceri · 6 January 2024
Agent replied · 22 October 2024
Hi,Thank you for your feedback on our Zoopla advert which I have sent across to the appropriate department for their review.We're sorry that you found this offensive - that's never ever our intention. Our ads aim to poke a little light-hearted fun but never to offend or insult.Many of our adverts’ features are continually being developed and we recognise that things aren’t perfect. If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot good
I didn't enjoyed my experience with them.
Caroline · 27 November 2025
Agent replied · 23 December 2025
Hi Caroline,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotPrice is always wrong.
Price is always wrong.You can't select "don't show" options like "don't show house share, don't show student accomadation".Lack of information within offers, about white goods, extra costs. Sometimes there aren't even photos of each room.
Patrycja · 6 February 2021
Agent replied · 22 October 2024
Hi Patrycja, Thanks for taking the time to leave us a review. We're sorry to hear about your negative experience, All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are incorrectly described, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks.https://help.zoopla.co.uk/hc/en-gb/articles/360006053137To exclude a term, or remove listings which are of no interest to you, you can prefix it with '-' for example -shared in the keywords section. Also, if you require any further information regarding any property on our website, please contact the agent directly on the number displayed on the property listing. Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotGood site but it has 3 main problems…
Good site but it has 3 main problems (and please, take it as a feedback as I'd love to see them improve):Problem 1: The dynamic map doesn't charge all the properties. If for example you have 4,000+ properties in one location it will only show a small portion of it, it doesn't reveal more as you zoom in like rightmove does, and as a result, there are properties there you will never see in the map (and I ONLY do map search).Problem 2: No filter by sq meters. and this is a BIG one, as is a simple one every real estate website has. This is especially bad in a city like London, where landlords call closets rooms, you can end up with a 3 bed 55 square meter property.Problem 3: No freehold or share of freehold vs leasehold differentiation. As many people who look for property in the UK know, this is a BIG factor to make your decision, and it would be simple to implement. The only workaround is to get the "freehold" word as a keyword, and hope the agency specified it in their description, but this is less than ideal.As a bonus, I'd include a service charge + ground rent section, so agents can specify how much it pays and everything is laid out clearly.
Ruben · 12 September 2021
Agent replied · 22 October 2024
Hi Ruben, Thanks for leaving us a 3 star review. We're really glad to hear you like our website. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAbsurd valuations
Sold 3 bed EOT house 1 year ago for £350,000. Zoopla now claim it is a 2 bed bungalow worth £249,000.They say they cannot amend data BUT they have claimed that for the last 2 years. Complete rubbish website that is grotesquely inaacurate. I recommend completely ignoring it.
Ray · 24 June 2024
Agent replied · 22 October 2024
Hi Ray,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTRULY AWFUL WEBSITE THAT WASTES TIME.
Hugh · 4 December 2025
Agent replied · 23 December 2025
Hi Hugh,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 2/5
TrustpilotThe reason is in have been on zoopla…
The reason is in have been on zoopla for past 2 months in search of accommodation and till date I haven't find any. But I think the problem is the landlord or whoever is in charge, No phone number to contact and when u send a request, you don't even get a response and even if you have one, it would be Unfortunately the property has been let out, after so many months of request. That's BAD
Nasir · 22 February 2022
Agent replied · 22 October 2024
Hi Nasir,Many thanks for your 2 star review and for providing this feedback. We're really sorry to hear about your bad experience with this agent.We'd like to look into this further for you and we will now drop you a message for more information.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotterrible search facility & concescending
why offer the option to search for detached houses only when that search brings up semi's terraced houses and bungalows?Your search facility needs replacing with one that reflects the needs of the house buyer in 2021Also they reply to feedback in a very condescending manner,implying that I am at fault and not the search facility. As a property professional and a property buyer for the past 30 years, I feel that an online property search is well within my capabilities.
Dan · 26 August 2021
Agent replied · 22 October 2024
Hi Dan,Thank you for sharing your feedback with us. We are very sorry to read your review here,You can search for any property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us and wish to contact us directly with your feedback, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla details of my house were…
Zoopla details of my house were originally correct, then apparently their systems updated arributes and many details including room numbers were deleted or changed therefore resulting in totally inaccurate data which unfortunately makes Zoopla currently a totally unreliable tool. They currently do not have a system for account holders to update such basic details. Maybe it would be best to talk to local estate agents who will give more accurate guidance than Zooplas algorithms. Come on Zoopla sort this out, you could be genuine market leaders if you could trust the data. We are landlords with a small to medium sized portfolio, of which close to 40% have incorrect details following the latest update ..
Phil · 15 August 2021
Agent replied · 22 October 2024
Hi Phil,Thanks for taking the time to leave us a review and for your feedback. We have recently our property attributes data to a more accurate model. When such changes take place on a website, it is natural that some attributes will change, and others will be withdrawn. We are currently working on the functionality to allow our users to update this information for their home and hope to be able to provide you with an update soon.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotJamie was just wonderful and professional
Dear JamieI would like to express how happy I have been with your service that you have provided my company. You have been very professional and mostly honest about what are the best needs for my company, we are a small company and you outlined what was the best package for us. I had decided to move away from Zoopola due to various reasons, however your service has been so good that I decided to stay on with Zoopola. I look forward to working with Zoopola again in the future. Jamie, you are an asset for your company.All the best
Rashda · 13 August 2021
Agent replied · 22 October 2024
Hi Rashda,Many thanks for your 5 star review. We're very pleased to hear you were given fantastic service from Jamie, we will make sure to pass your feedback on.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/ Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThe worst customer service experience ever
When we were getting Zoopla we were told this amazing story which turned out to be lies. All we were receiving was spam emails which I complained about, we had to remove all our listing because the spam emails were getting too much. It’s been so difficult to contact the account manager and I’m almost sure she blocked our number. I’ve tried contacting Zoopla to cancel our account but we keep hitting brick walls. Zoopla has by far the worst customer service ever they don’t even deserve one star, it’s so unbelievable how bad our experience has been. I’d advise anyone looking to rent on third party website to run away from Zoopla, they’ll get you in a contract and that’ll be it. They don’t care about the little guys.
Tolulope · 9 August 2021
Agent replied · 22 October 2024
Hi Tolulope, Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like the chance to connect you with the appropriate team to help sort this out for you.We will DM you with a request for your account details in order to see if we can find a resolution.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotnot good harrassing company
not good. they send out of date properties with absolutely no relevance to my search. waste of time.. as well as the amount or repetitive emails.... DELETED A LONG TIME AGO. now saying i dont even have a registered acc with them. thats cuz i deleted it.. asked to be removed from email list, but since my review I have been harrassed with emails since. I unsubscribed. got email back sayig " sorry you feel this way we wont contact you again" and SINCE ANOTHER 4 EMAILS!!!!!!!!!!!!!!!!
Liverpool1 · 2 August 2021
Agent replied · 22 October 2024
Hi,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with our property alerts.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotInaccurate House Price.
Recorded House Price: I recently went on Zoopla as a response to an estate agent disagreeing with the value of my house this being circa £95k difference. On asking the Estate Agent how they came to the valuation number, considering they did not send a Chartered RICS Valuation Surveyor to conduct a valuation, they responded, from ZOOPLA. On reviewing the value what ZOOPLA had recorded for my property this was £95k lower they what I would expect to sell for and £75k lower than the same identical house next door (both being New Builds and bought at the same time with same specifications). On contacting Zoopla to have this changed, there was no respond, and the site is still recording this inaccurate value for my house.
Lee · 26 July 2021
Agent replied · 22 October 2024
Hi Lee,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.The Zoopla price estimates are based on a large number of data points relating to property sales, value trends and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. They are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation. Nevertheless, we'd like to discuss this further with you and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla you need to vet the agents…
Wayne · 18 November 2025
Agent replied · 22 October 2024
Hi Wayne,
Thank you for your review. We're sorry to hear of your negative experiences,
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotZoopla Failing to Act on Repeated…
Zoopla Failing to Act on Repeated Complaints!!
Ruby · 18 November 2025
Agent replied · 23 December 2025
Hi Ruby,
Thank you for your review. We're sorry to hear of your negative experiences,
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 2/5
TrustpilotEstate agents are putting different…
Estate agents are putting different addresses into street view so you cannot see the street, cannot research the house with the correct number and check the value. They put the houses in at sometimes 40 grand +, enabling people to 'flip' houses. What does that tell you? I'm actually done with the majority of state agents. There's very few decent ones. My advice, view a property where the owner shows you around, discuss financial matters to the organ grinder, and not the monkey. And last piece of advice, no matter how frowned upon, exchange numbers, as you can bet your bottom dollar the estate agent won't pass on your offer (Bearing in mind asking price was offered when nobody else was interested, or 10 grand over on another property was offered with no other competition, then back on the market!)
Timeless · 20 July 2021
Agent replied · 22 October 2024
Hi,Thanks for taking the time to leave us your feedback. We're sorry to hear about your bad experience with some of the estate agents who advertise properties on our portal. However, we really appreciate the time you have taken to provide this to us.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotCan they tell the difference
This company do not make renting properties easy. When you set up your filters of what your looking for and requirements are the ignore that and put properties in that are wrong. I'm looking on sites for pet friendly property's. They also put on the same pages non pet friendly. I think they need to sort them selves out and give people what they ask for not what they want to show you
Mr · 1 August 2022
Agent replied · 22 October 2024
Hi Mark,Thank you for sharing your feedback with us and for leaving us a review. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738You can further refine your property search in the ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as pets. You can search for exact phrases using quotation marks such as "pets allowed"; to exclude a term you can prefix it with ‘-’ for example -student to exclude.Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home for you and your furry family members!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFirst time user of Zoopla
First time user of Zoopla. , very impressed, far quicker than trawling around Estate Agents. In total found three properties that fitted the bill alas pipped at the post !. You sent me a property that had just come on the market, viewed it the following day made an offer a day later which was accepted and I am thrilled to bits. The best bit... you can sit in your armchair and let Zoopla do most of the work for you, thank you to your team from one grateful Lady.
M · 16 July 2021
Agent replied · 22 October 2024
Hi M. Berry,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and you like our features. Also, congratulations on your new home! We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
