Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotZoopla Failing to Act on Repeated…
Zoopla Failing to Act on Repeated Complaints!!
Ruby · 18 November 2025
Agent replied · 23 December 2025
Hi Ruby,
Thank you for your review. We're sorry to hear of your negative experiences,
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 4/5
TrustpilotGenerally very good, but a little room for improvement - especially in intuitiveness and attitude
Zoopla has generally been easy and intuitive to use and made it easy to create and save searches and properties and generally get what I want out of the site (while not being forced into accepting services I don't want). It would be nice if it made it easier to exclude unsuitable properties (e.g. ones being sold to the over-60s).NB Telling me where I can look for further information (see reply below) is not the same as making it easier to exclude unsuitable properties. I don't need to read many useful articles for property seekers and home owners or contact Rightmove directly to exclude these properties on Rightmove. On the other hand, it was more of a pain to work out how to save a search on Rightmove, so swings and roundabouts. I guess at Zoopla, the onus is simply on the person using it to do a lot of reading or other extra homework rather than on Zoopla to provide a simple, inuitive service. I have now removed one of the 5 stars I originally gave Zoopla in response to their response. I hadn't realised that was Zoopla's attitude. I had previously thought it simply hadn't realised this wasn't easy or hadn't got round to updating that part of the programming yet. It clearly genuinely isn't easy, or I imagine they wouldn't have wasted their response asking me to do extra work and would simply have told me how to do it.
Laura · 12 July 2021
Agent replied · 22 October 2024
Hi Laura, Thank you very much for leaving us a 5 star review. It is great to hear how pleased you are with our website and the service you received and thank you for your filter suggestion. We hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotMisrepresentation of my property
Zoopla used to have the correct information for my home but suddenly it has changed my 4 bedroom house to a 3 bedroom. In my opinion they could not only be affecting the valuation of my home, but any buyer looking on there for a 4 bedroom would now ignore mine. This is misrepresentation and I can't believe they can do this legally.What actually is the point of Zoopla?
Jackie · 28 December 2022
Agent replied · 22 October 2024
Hi Jackie,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI traveled miles for an appointment to…Poor customer service
I traveled miles for an appointment to view a property, arrived an hour early, waited outside the property then two hours later was told that someone came and left, I expected a call since they had my numbers. Then I was told to reschedule for the following day. On the next day I received a call to say the property was already taken. Not a word of apology from staff. I think they can do with a bit of customer service training.
Sydney · 16 June 2021
Agent replied · 22 October 2024
Hi Sydney,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with one of the agents who advertise on our portal.We'd like to find out a little bit more about your experience with this agent and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotzoopla way out with valuations
Our bank based a valuation on zoopla estimations luckily we went to a local estate agent who understood property valuations in the area. Our house sold for over 60,000 more than the zoopla estimate. We live near an estuary and zoopla value properties at the same price as those at the other side of the estuary and further up the coast - ridiculously inaccurate - the information on the area based on the postcode was also vastly inaccurate
All · 18 October 2021
Agent replied · 22 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.We appreciate how important the accuracy of the estimated house price range for your property is to you and we're sorry to hear of the experience you've had when using the Zoopla website.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotShowing interest via website but…
I showed interest in several houses via the website enquiry forms and get no reply?? very disheartening especially when you find a house you want after weeks on weeks of searching but find that the agent is unresponsive, its almost as annoying as auction houses and sold listings.I don't do phone calls unless it absolutely necessary as being partially deaf I get very anxious about phone calls. IDEA FOR YOU:Maybe encourage sellers to reply to enquiry forms for points for free advertising credits thus avoiding disappointment like what I get from ignorant agents.Extra two stars for a kind reply, thank you! :)
Christian · 12 May 2021
Agent replied · 22 October 2024
Hi Christian, Thanks for taking the time to leave us this review and thank you for your suggestion. Our tools and services improve and become more effective with feedback and data from users like you. We’re really sorry to hear the agents you tried to contact via our site did not respond. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI am searching for a property to rent
I am searching for a property to rent. The problem with the zoopla web site, is it does not allow you to refine your search, specifically enough like other similar property web sites.A Zoopla brings up 17 pages of properties to wade through, compared to 3 pages with other similar web sites. On Zoopla many properties that we have absolutely no interest in.The other problem with Zoopla's web site, I could find no where to leave this comment/feedback hence I have to resort to Trust Pilot. Why they do not allow comments or feedback in this day and age is beyond me?
James · 11 May 2021
Agent replied · 22 October 2024
Hi James,Thanks for leaving us a 3 star review. We're sorry to hear about your bad experience.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale, To rent, New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here are Help Centre articles showing you step by step how to complete a residential property search on your preferred device and how to tailor your results:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006053137 We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotBecause of I email many time no reply…
Because of I email many time no reply no call I give number email but I very disappointed I am looking forward house for sale Sami detached in Manchester in M9 m7 m6 m19 m40 m41 m43 m12 m18 Most of these locations I came three time on time come from London to Manchester for view the house on time standing in front of the house same time call But I m very disappointed Because or miscommunication with agent or no reply via email So last week I get 3 appointment confirmed and make schedule butt I am still waiting for reply I need responsible person who give me the correct house in my budget 100000 to 185000 3 to 4 bed that’s it Regard suhail butt
Suhail · 7 May 2021
Agent replied · 22 October 2024
Hi Suhail,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotDifficult to suggest
Difficult to suggest anything constructive in the present state of affairs when the stakes are loaded so heavily against tenants. With 20+ seekers pursuing every property that becomes available it is difficult to know how to go about applying. You could, perhaps, bring pressure to bear on agents in two ways: 1)Explain that a one-size-fits-all financial assessment serves neither tenants nor landlords. I am not in full-time employment with a large, regular salary but I am extremely sound financially. It's hard to get this across. 2) Persuade them not to treat applicants as covert criminals. Demanding 2 referees, large up-front deposits etc, etc. suggests that we are all trying to pull a fast one. Derek Wilson
Derek · 7 May 2021
Agent replied · 22 October 2024
Hi Derek,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom. Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business. If you have any concerns regarding a particular agent, you may visit them at their listed address to discuss the matter further or call them and ask to speak with their branch manager directly.Nevertheless, we're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions. Your comments have been passed onto the team who are responsible for our property experiences.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotPoor valuation
For some explained reason you have changed the valuation of my property at such a low amount, it's simply wrong!! According to your valuation, it has halved in a short space of time.I did email you and had a polite reply stating you base the valuation on data received. Whatever you are using is wrong!! Properties in Cornwall are increasing.As such I have asked the price be removed (which you have now done)This is all such a shame, hence my rating of 2 stars
Andy · 7 May 2021
Agent replied · 22 October 2024
Hi Andy,Thank you for taking the time to leave us a review. We're sorry you feel this way about automated valuation model.Our aim is to provide the most accurate estimates. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.It is important to remember that our estimates are not formal valuations and shouldn’t be used as such. They provide a guide to the value of a home only and should be supplemented with additional research and/or professional advice.We are currently in the process of optimising our automated valuation model to ensure increased confidence and improved accuracy of the estimates shown on our site across the UK. If there's anything else we can do to help you or you wish to contact us directly regarding this matter, please follow the link below:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTotally inaccurate Zoopla estimated house price
Zoopla's so called 'high confidence' estimated value is a joke. My home is one of only two 3 bed detached on my street. We have done loads of alterations / upgrades and have a long drive, detached garage, conservatory and a larger landscaped plot. None of which apply next door yet is is valued at 35k more!! How can Zoopla claim to have 'high confidence' in an estimate if they do not value your property via an estate agent for accuracy? My house is on the market yet it looks overpriced due to Zoopla's inaccurate lower price. Seller beware it could cost you a sale.
Mr · 23 April 2021
Agent replied · 22 October 2024
Hi Mr Mansfield, Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like to discuss this further with you. We will DM you shortly for more information. Many thanks Zoopla Support
★★★★★ 2/5
TrustpilotI am not happy because I have sent many…
I am not happy because I have sent many houses with a garden that my husband and I want to see and the truth is they do not answer I do not know if it is because my husband could not answer a boy of those who attend and he got angry and they did not send messages of The house because he could not answer because he was driving I do not speak English very well but he does speak the language very well please we are looking for a house with a garden if the person who could not answer the phone is angry, excuse me but no It was because I did not want to, it is because I was driving, only they are asked to please answer the messages from the houses thanks
Jhon · 19 April 2021
Agent replied · 22 October 2024
Hi, Thanks so much for leaving us a review and we're sorry to hear about your negative experience with an agent advertising on our website. We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.You can also search for properties with specific attributes, such as a garden, or any other property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
Trustpilot2nd evaluation of the new look
I like it because it has many additional parameters. I would prefer the layout of having multiple properties per line. In terms of sorting I would more options like price per square foot, leasehold or freehold, number of bedrooms. I also feel that when properties are displayed they should have compass in the floor plan, and lease conditions and service charges without exception. Some agents like Dexter and KFH do not include them and as such, the investor does not consider them serious.
Nicholas · 11 April 2021
Agent replied · 22 October 2024
Hi Nicholas, Thanks for leaving us a 4 star review and for the feedback you have provided. We're really glad to hear you like our websites new look and features. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Furthermore, we're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotAGENTS ARE NOT RELIABLE
It is good for finding properties, However, the estate agents that advertise on there do not even bother responding to queries 95 percent of the time. I have sent many queries through Zoopla to estate agents, and only one out of about 20 bothered to get back to me. Not Zoopla's fault, but they should consider taking steps to encourage agents to respond to queries otherwise people will just see it as a waste of time. Very frustrating when you send ten queries and not one agent bothers to respond. Also, huge numbers of properties on there that are out of date by several years. You search on an area, find a great property, make enquiries, only to discover it was advertised three years ago and has long gone!
Reno · 8 April 2021
Agent replied · 22 October 2024
Hi Reno,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotTurnaround time on placing a message
1. If display order can be sorted by distance away from my search criteria (as I input postal code as searching criteria) will be great. 2. I can still view those properties even they have offer already or no longer available when I contact the property agent.3. The turnaround time on the reply after I left message in the interested property was a bit long (I.e. more than 3 days) and some even not replied.
Tsang · 22 February 2022
Agent replied · 22 October 2024
Hi Tsang Wai Ming,Thank you for your 4 star review and for your valuable comments. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Also, we can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotA user friendly web
I have made use of Zoopla to buy two properties. Zoopla is indeed a user friendly web to help me in searching properties. I express my grateful to Zoopla. Thank you very much.
Derrick · 9 January 2021
Agent replied · 22 October 2024
Hi Derrick, Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. Congratulations on your new properties, we couldn't be happier for you! We hope we will continue to help and support you in all things property related.Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotProperty prices ERROR
Property prices ERROR - they put a price down for your property and it stays on their site forever - even when the price is wrong and you complain and independently have a valuation - they do not remove their wrontg price - this makes selling your house difficult. I got my estate agent to remove my details from zoopla and still it stays on the internet causing issues with prospective purchasers. Avoid them to avoid problems
Jenni · 22 October 2021
Agent replied · 22 October 2024
Hi JenniThank you for taking the time to leave us your review.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla.co.uk Customer Services
★★★★★ 2/5
TrustpilotMissing Market valuation
Is a really great page, but the last update removes one of the most important tools: Market valuation. I understand is not as precise as it could be, but it gives you an estimate. Rather than removing it, it would be great if the algorithm becomes more precise with more time and data. Additionally, it could use a size filter so you can control with a nice range the size you'd like for your property, as in london this is more accurate than the number of bedrooms (you have 35sq meters 2 bed, or 90sq meters 2 beds).Happy to amend this to 5 stars if we get the Market valuation back.
Ruben · 17 March 2021
Agent replied · 22 October 2024
Hi Ruben, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. We appreciate all the feedback and suggestions you have provided. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource.We can confirm that any estimate removal is a temporary solution until the model deems new data reliable enough to give a higher confidence estimate, however, due to the model's automation, we cannot generate estimates for specific properties.Here is a Help Centre article that will explain in greater detail about how some estimates may disappear from our site: https://help.zoopla.co.uk/hc/en-gb/articles/360006389578Furthermore, our mission is to provide data on all homes in the UK - over 29 million currently and we would like to assure you that if we currently do not display an estimate price range for your home, please come back soon to check if we’ve added an estimate as we add new data all the time.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for house price estimates:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotYou have wrong information about a property sold
You have wrong information about 1 of the properties we own 2 West Lodge, Carrington Road Bonnyrigg Midlothian EH19 3HY your web site has it listed as being sold 2003 or 2004 my company bought this property October 2000 Dalhousie Developments Ltd SC 212253 we Changed the name of the company to AM Properties (Bonnyrigg) Limited SC212253 I think you are getting the Property mixed up with a commercial Building Unit 2 Dalhousie Business Park Carrington Road Bonnyrigg EH19 3Hy I would appreciate if you could put the correct address of the property that was sold Thankyou Alan McLaughlin (Director
Alan · 11 March 2021
Agent replied · 22 October 2024
Hi Alan, Thank you so much for taking the time to leave us a 3 star review and your feedback.We'd like to discuss this a bit more with you and we'll DM you for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThank you for your service.i had to…
Thank you for your service.i had to leave my husband in October due to horrible circumstances I'm with my sister in Essex and I want to go home back to Plymouth I'm looking for a 1 bedroom flat but you send me house share not looking for house share plus I need to find a landlord that will take me because at mo I'm getting universal credit my husband is not giving me any money if you can help with this thank you for your time helen Vickery xI
Helen · 22 February 2021
Agent replied · 22 October 2024
Hi Helen,Thank you for leaving us a 4 star review. We're sorry to hear about your negative experience with our property alerts.We'd like to assist you with this and we'll DM you with more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat for the search
I love Zoopla, It's a great website to use when searching for homes and when you have thoughts about where you want to live and what you want in your house ten you can type it in and it shows you all of the properties matching your search :) I think that when they have sold a house they should take it off Zoopla though because they just get people's hopes up when it's already sold. Zoopla should take off the house as soon as its brought instead of 2 weeks later
Lola · 22 February 2021
Agent replied · 22 October 2024
Hi Lola,Thank you so much for taking the time to leave us your 4 star review. It's great to hear how much you like our website, and we hope we continue to help and support you in all things property related.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to ‘sold’, we request they mark the property as ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI find your ads extremely good full of…
I find your ads extremely good full of all the information I need.Unfortunately it all goes wrong after I ask for more details. On Monday I saw a house that fitted our requirements perfectly in every way, location size everything. I emailed the agent immediately and calle but despite emailing and calling 3 times since I have not even had a call back and I think that lets you down.It gas happened with 3 different properties this week and with the market in Cornwall being so busy we have lost out.
Pam · 12 February 2021
Agent replied · 22 October 2024
Hi Pam,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you find our website useful, and we hope we continue to help and support you in all things property related. However, we are sorry to hear about your bad experience with agents on our website.If the agents you contacted via our site haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Best of luck with finding your new home!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI saw a house for sale on your web page…
I saw a house for sale on your web page and showed interest by sending an email I further back it up by calling the head office , and was told that the email was on the screen as we were speaking. I was further advised that the local branch will call 1st thing on Monday that pass, when I did not receive any phone call , from the branch office , I gave the branch office a call and at the tent department, the lady I spoke with said the sales department will give me a call I know is a week ago and my slot for viewing has gone pass without a phone call
Ms · 8 February 2021
Agent replied · 22 October 2024
Hi Ms B, Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted via our site haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHopeless Automatic Valuation
Yesterday I looked up the Zoopla automatic valuation for my home. The figure was hopelessly low.We live in a big old Victorian semi. The other half of our semi is essentially identical to our house. However, the automatic estimate for the other half is £577k (it sold in 2016 for £430k), whereas ours is only £323k, 44% less. This gives a very unhelpful first impression to a potential buyer, who may assume immediately that a house is over-priced without going to the cost and trouble of a surveyor’s valuation.The Zoopla figure will cause us significant difficulties when we come to sell the house. However, there seems to be no way of appealing against it. This is extremely unfair.After posting this review Zoopla contacted me. They wouldn't review the estimate or the faulty background data that led to it. The most they agreed to do is to remove the estimate figure. This isn't a good response because it doesn't tackle the underlying cause of the problem - faulty data or a faulty algorithm. They must be giving out a lot of other poor-quality information that many house-owners have never noticed.
Tony · 6 February 2021
Agent replied · 22 October 2024
Hi Tony, Thanks for taking the time to leave us a review. We understand that a lowered estimate was displayed for your property, so in order to resolve this issue we have removed it from your property, to avoid a price you see as unfit .We can confirm that the removal is a temporary solution until the model deems new data reliable enough to give a higher confidence estimate, however, due to the model's automation, we cannot generate estimates for specific properties.Data might be available for your property that has not been processed yet which means a more accurate estimate will take time. When new data gets fed into the AVM, if that data relates to your property it will be reflected on our website with a price estimate.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
