Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHopeless Automatic Valuation
Yesterday I looked up the Zoopla automatic valuation for my home. The figure was hopelessly low.We live in a big old Victorian semi. The other half of our semi is essentially identical to our house. However, the automatic estimate for the other half is £577k (it sold in 2016 for £430k), whereas ours is only £323k, 44% less. This gives a very unhelpful first impression to a potential buyer, who may assume immediately that a house is over-priced without going to the cost and trouble of a surveyor’s valuation.The Zoopla figure will cause us significant difficulties when we come to sell the house. However, there seems to be no way of appealing against it. This is extremely unfair.After posting this review Zoopla contacted me. They wouldn't review the estimate or the faulty background data that led to it. The most they agreed to do is to remove the estimate figure. This isn't a good response because it doesn't tackle the underlying cause of the problem - faulty data or a faulty algorithm. They must be giving out a lot of other poor-quality information that many house-owners have never noticed.
Tony · 6 February 2021
Agent replied · 22 October 2024
Hi Tony, Thanks for taking the time to leave us a review. We understand that a lowered estimate was displayed for your property, so in order to resolve this issue we have removed it from your property, to avoid a price you see as unfit .We can confirm that the removal is a temporary solution until the model deems new data reliable enough to give a higher confidence estimate, however, due to the model's automation, we cannot generate estimates for specific properties.Data might be available for your property that has not been processed yet which means a more accurate estimate will take time. When new data gets fed into the AVM, if that data relates to your property it will be reflected on our website with a price estimate.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is an excellent website for…
Zoopla is an excellent website for property professionals as well as ordinary folk who require information regarding their existing property or their search for a new one.
David · 8 January 2022
Agent replied · 22 October 2024
Hi David,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotInaccurate valuation
I bought a house as a rental in December 2018 for £158k. It has been renovated and extended via a £35k spend. The Zoopla estimate says £140k to £180k - I asked a local estate agent for a valuation which came in at £220k. I have sent this to Zoopla and asked them to revise their estimate, but they have refused to do this, saying their system of estimating is accurate! This has now prevented me remortgaging the property for it’s true value given mortgage values will not visit the property. I have escalated it with Zoopla but they have not responded.
Andrew · 29 January 2021
Agent replied · 22 October 2024
Hi Andrew,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotAgent super nice....unfortunately the…
Agent super nice....unfortunately the landlord didn't accept us( me and my girlfriend,they said they accept the other offer).Can somebody explain to the landlords and the agency's about the furlong scheme. Seems to me they are afraid to rent the properties because of this situation. And please.... to find in this hard times a 3rd person (guarantor) it's almost impossible. P.S: U don't have to reply to my feedback. P.S: And please, on the descriptions of the properties, write all requests. Thank you.
Tobbyone · 29 January 2021
Agent replied · 22 October 2024
Hi,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience.Zoopla is a property portal which allows estate agents to advertise properties across the UK and Overseas. Thus, we have a large database of qualified agents who can help you with your questions whose details are can be found in the 'Find agents' section of our site: http://www.zoopla.co.uk/find-agents/Alternatively, please feel free to review our customer help center to further understand the offering Zoopla can assist you with:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotA studio which is in great disrepair…
A studio which is in great disrepair according to Zoopla is worth £100k more at average value than my 3 bed newly refurbished home next door. The algorithm for pricing needs significant work.
Dom · 27 October 2020
Agent replied · 23 December 2024
Hi Dom,Many thanks for sharing your feedback with us. We're really sorry to hear you feel this way about our valuation model.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates due to which discrepancies in values are not unusual. Our aim is to provide the most accurate estimates. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any Automated Valuation Model to deliver an accurate valuation.We would like to discuss your property details further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotYou keep properties on when no longer available
You keep properties on here way after they are taken! Absolute waste of time and effort ringing up and chasing up emails all the time because no one gets back to us to find the properties went upto a month prior. Need to get a grip of the letting agents and stop allowing them to waste peoples time in order to look busy when they aren't. I mean, busy ignoring phone calls and emails of course, but not with houses.
CustomerGem · 22 January 2021
Agent replied · 22 October 2024
Hi, Thanks for taking the time to leave us a review and we're sorry to hear about your negative experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which you believe are no longer available, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Alternatively, you may call the agent on the number displayed on the listing and ask to speak with their branch manager directly.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotRecommend Zooplma!
Love browsing Zoopla to keep updated on the property market. Information is easy to access maps, floorplans, sales history, etc. Have been reading the Zooploma articles for the first time, excellent very informative.
E14 · 20 October 2020
Agent replied · 23 December 2024
Hi,Many thanks for your 5 star review. It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotFind a New Home Soonest
Zoopla suits me as a platform to finding the perfect property. I’ve found so many hidden gems just by looking on Zoopla that I would not otherwise have known were for Sale. The housing market has changed a lot in recent years and it’s not important to advertise using a board planted in the garden anymore nor is it necessary to employ an Agent from the high street. Zoopla fulfils a gap that was open by showing a much broader selection of homes and many are unusual so get snapped up quickly. I always go to Zoopla first when I’m looking at properties as theirs is the most comprehensive selection to choose from.
Georgie · 16 January 2021
Agent replied · 22 October 2024
Hi Georgie,Thank you for sharing your lovely feedback with us and for leaving us a 4 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotMy Situation
I feel like I am wasting my time to find a property to rent and don't always get any response from the agent or the landlord. I am very serious about moving back home to Manchester to be near my poorly father. I also have mental health problems and have heart disease. I am on Universal Credit and feel that I am being discriminated against it. I am here in Wilmslow on my own no family or friends and the loneliness is unbearable and also been harassed by a neighbour. I am worried about my welfare and state of mind so I am trying so very hard to move. The sooner the better for my own sanity. I have not got any problem with the Zoopla site.
Catherine · 4 January 2021
Agent replied · 22 October 2024
Hi Catherine,Thank you for leaving us a 5 star review. We’re really sorry to hear some of the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Also, we prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their's and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks.https://help.zoopla.co.uk/hc/en-gb/articles/360006053137We do have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAbsolutely awful service
Absolutely awful service. I called up 4 times to try and arrange a viewing for a property but never heard anything back even after promising they would. If I was a landlord using them I would change agencies immediately, they have people desperate to view their properties but they end up staying on the market for ages because they can’t do their job properly. I was desperate for a house as the tenancy where I was currently was ending soon and was almost made homeless because of their incompetence.
Madison · 20 December 2020
Agent replied · 22 October 2024
Hi Madison,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotYou should ban Spacelet "agency"
You should ban Spacelet "agency", they are taking money first, and then not showing homes like advertised. I paid 2 times. First time for the flats that was different price in advert, and second they didn't even showed me the flat i wanted. They are scammers, and you allow it. I put 2 stars because the other agencies are proper legit!
Snezana · 22 June 2023
Agent replied · 22 October 2024
Hi Snezana,Thank you for leaving us your feedback, however you will need to respond to the separate request for your contact details.We will then be able to DM you for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhat a load of rubbish.
Zoopla cannot even transfer the basic information over from the land registry. Zoopla shows my property as semi-detached when land registry clearly lists as detached. Such bad quality of data and for something so simple to get right. I reckon someone with not much experience of coding could get this to work within minutes.
Djasonp · 16 December 2023
Agent replied · 22 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotCause I haven’t found anywhere to live…
Cause I haven’t found anywhere to live and it’s against the law now to discriminate against and say no DSS that’s all private landlords and your guaranteed your rent much more than working people and you only have to look at impact Covid has had. Also not every homeless person drinks or takes drugs or is a lazy layabout who doesn’t respect other people’s property. I am 55 female and I have never had so much trouble finding a place private that’s gonna allow a pet with xtra deposit in my hometown and I’m homeless thru domestic violence and rape so please Zoopla and landlords/ladies don’t judge everybody on DSS please but to repeat it’s illegal now to put no DSS. Look it up. I’m medically retired now. But I pay rent and on time and would never want , not that it’s my fault but to be stuck without family or friends to turn to and for 15 years I’ve rented and had a pat or two and never been any issues with rent or being on housing benefits so stop judging and start offering please as think of me in this shelter with no one loneliness and no pets to love and be loved and have my family again my animals and me. THANKYOU. MsG kop
Ms · 12 December 2020
Agent replied · 22 October 2024
Hi Di, Thanks for taking the time to leave us this review and we're sorry to hear of this negative experience, We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their's and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks.https://help.zoopla.co.uk/hc/en-gb/articles/360006053137Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe site is easy to use but we are…
The site is easy to use but we are still having problems getting a property as the letting agents are not replying to my enquiries and landlords are false advertising in the fact that they are saying pets considered and even asking for extra money to cover pets then,when an enquiry is made,saying no pets. When i query this i am told they have to put this on. this is unfair and misleading. We have offered for the agent and landlord to meet the dogs but we are still not getting viewings.
Susan · 1 December 2020
Agent replied · 22 October 2024
Hi Susan, Thank you very much for leaving us a 5 star review. We really happy to hear that you find our site easy to use but we are really sorry to hear about the struggles you have been having with your property search on our site.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, when uploading their properties to Zoopla we request they mark the property as either 'sold', 'let' or ‘pet friendly’ if this is the case but unfortunately it seems sometimes this is not done resulting in our users finding listings in search results they did not expect.Every home advertised on Zoopla is listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible.We are continually in the process of investigating the misleading listings which are published on our website and we do take them very seriously. It is valuable feedback and ideas from users such as you that help us to continue to develop and make Zoopla a more useful resource for all our users. Thus, we do appreciate it when users send us examples of any incorrect information so that we can update our records as soon as possible.If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Furthermore, if the agents you have contacted haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotA good Website. Could it be even better.?
I enjoy using Zoopla usually for a casual look, occasionally for a potentially serious enquiry. What’s missing [ or have I missed it ? ] is some narrow search facility eg. I’m looking for a Bungalow in, say, Newquay. Looking for one with ( for example ) a Sea View. I’d very much like to be able to imput that information into a search engine. It’s availability would save a lot of time & shouldn’t be impossible to achieve in this day & age. When it’s achieved 5* definitely. PRB.
Reverend · 27 November 2020
Agent replied · 23 December 2024
Hi Thank you for sharing your feedback with us and for leaving us a 4 star review. It's great to hear that you are pleased with our website, and we hope we continue to help and support you in all things property related.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as bungalow. You can search for exact phrases using quotation marks such as "sea view"; to exclude a term you can prefix it with ‘-’ for example -pets.Here is a help centre article showing you step by step how to complete a residential property search for specific property features in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617-How-can-I-search-for-specific-sales-property-features-or-types-We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotNot available still listed and estate agents don't reply
I have replied to listings to be told they are no longer available a week later they are still listed so the estate agents can try to get your details. It would be great if there was an option to score estate agents that don't reply 6 haven't so far. Lastly I search with don't show shared even filter -shared and still I have to look through pages of shared properties. If they don't list as shared then remove them or fix your search. If these issues were fixed it would be 5* as it is its ok but could be better.
Jason · 27 November 2020
Agent replied · 23 December 2024
Hi Jason,Thank you very much for leaving us a 3 star review. We are really sorry to hear about the struggles you have been having with your property search on our site. All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, when uploading their properties to Zoopla we request they mark the property as either 'sold', 'let' or ‘shared accommodation’ if this is the case but unfortunately it seems sometimes this is not done resulting in our users finding listings in search results they did not expect.Every home advertised on Zoopla is listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. We are continually in the process of investigating the misleading listings which are published on our website and we do take them very seriously. It is valuable feedback and ideas from users such as you that help us to continue to develop and make Zoopla a more useful resource for all our users. Thus, we do appreciate it when users send us examples of any incorrect information so that we can update our records as soon as possible.If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotQuite efficient site
Quite efficient site. Most of the time I directly call to inquire because it's either takes too long to get a responce through email inquires or no response at all. And sometimes the email bounces back too. Also, alot of the properties I inquired were gone or not available anymore but that was not updated on the website. Pictures of properties were not updated too. For example you'll see online pictures of the property when it was last renovated and not in the condition that it's now in with current tenants. Which can be deceiving and disappointing.
Nour · 21 November 2020
Agent replied · 23 December 2024
Hi Nour, Thank you for your 3 star review and for sharing your concerns with us. We're really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available or do not think the listing pictures represent the property, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHouse hunting while on housing benefit…
House hunting while on housing benefit even though this website apparently allows housing benefit tentants it really doesn't and people discriminate against you. Apply for 3,000 something houses all saying that they except housing benefit tentants to be told by each landlord that wasted my time applying that they are sorry but they do not wan to accept housing benefit tentants. But yet zoopla are supposed to be the top website that doesnt allow landlords to discriminate but yet zoopla are the top website that promote discrimination!! Useless!!
Victoria · 15 November 2020
Agent replied · 23 December 2024
Hi Victoria,Many thanks for sharing your concerns with us. We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their's and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks.https://help.zoopla.co.uk/hc/en-gb/articles/360006053137Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat service and very useful tool for home search.
I think it’s a brilliant site in one space can view various options for different properties. Easy to filter through options for rent, new homes and sale homes. It also sends out an email once an interest has been registered which helps to keep track of the properties viewed and helps in organising dates. Also gives information on the running costs if interested to purchase which is quite handy. The online downside is it doesn’t give an option view the different frames or quick views of the uploaded pictures till it’s opened on full size which is available on Rightmove. Would be easier and saves time having this option.
Irene · 13 November 2020
Agent replied · 22 October 2024
Hi Irene,Many thanks for your valuable comments and for leaving us a 4 star review. We’re always working on new features and improvements for our site and it’s valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource.We are pleased to hear that overall you have had a pleasant experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you wish to contact us direclty or if there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotThe whole concept of property portals…
The whole concept of property portals needs a rethink. If you're looking for a simple requirement, they probably work well enough, but if you have very specific requirements, they don't have enough reliable granularity to be useful.Specifically, we're looking for property with about an acre of land, and we're willing to cover a large geographic area. That's very difficult to filter (on any portal), mainly because there appears to be little control over the detail that agents are required to offer - using a keyword like "acre" works for some entries, but misses others where the agent refers to "land". One potential solution is to add operands to the use of keywords, so setting up filters for " acre or land" would find a wider range of properties. It would also be helpful to have a wider geographic area - up to 70 miles, rather than 40
PR · 9 November 2020
Agent replied · 23 December 2024
Hi PR,Thank you for your detailed review, we really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions. Your comments have been passed onto the team who are responsible for our property experiences.We also have a large database of qualified agents who can help you with your search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Thanks again and best of luck with your search,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is amazing
Zoopla is amazing, It was the first time I used it for searching my flat, and I founded. Thank you very much for your help Zoopla.
Orlando · 13 January 2022
Agent replied · 22 October 2024
Hi Orlando,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website. Massive congratulations on finding your dream home! We're very happy for you.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIt was a disappointing.as I found a…
It was a disappointing.as I found a flat in 56 mildbank sw1p the agent was luke estate,they never reply and you cannot le a message,I was approached by a costumer who was renting is ,flat ,he ask me to send him a picture of my passeport.and than the agency will contact me ,I was contact then by Airbnb and asking me for the deposit,I didn’t ,but I’m upset that is got the picture of my passeport,and shame the estate agent who works with you ,never answered.bad experience.mr ifrene
Jean · 25 October 2020
Agent replied · 23 December 2024
Hi Mr Ifrene ,Thank you for taking the time to leave us your review and for reporting this issue to us. We're really sorry to hear about your bad exeperience. All estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.We will now DM you to discuss this further.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotEverything has been deleted
The last time I logged on, all the details I had previously entered for my property had been removed , including the valuation . I then tried to input it again, however I was prevented from doing so by the website. This is very disappointing, given the hours I have spend uploading all of my info and the details of the work and expenditures I had updated over the years.It would not allow me to claim my property as the owner.
Rob · 22 October 2020
Agent replied · 23 December 2024
Hi Rob,Thanks for your review and we're really sorry to hear about your bad experience.To maintain the accuracy and integrity of our improved Automated Valuation Model (AVM) it is no longer possible to refine or change house price estimates manually. Thus, the ‘refine this estimate’ feature has been permanently removed from our site. Renovations will take time to be recognised by the Automated Valuation Model.Nevertheless, we would like to look into this further for you and we will now contact you directly regarding this matter.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThe Zoopla website is excellent for…
The Zoopla website is excellent for checking on house prices in selected areas with the advantage of also seeing sold property estate agent details such as sold date & price, photos etc. Certainly saves trawling through Rightmove searches.Zoopla also provide useful articles and tips on buying, selling, renting. The only criticism is that the estimated house prices do seem to be a bit on the "light" side and are not updated very often. Also trend reports by RICS as well as estate agents would be welcome.
Mike · 18 October 2020
Agent replied · 23 December 2024
Hi Mike,Thank you so much for leaving us a 4 star review. It is great to hear that you are pleased with our site this much and we hope we will continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/We also appreciate your suggestion and feedback on our Automated Valuation Model. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. Renovations will take time to be recognised by the model. It is important to remember that our Zoopla estimates are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation. If you have recently refurbished your property by making material changes to its size or configuration, we suggest speaking to one of our estate agents who will inspect your home and take into account its unique features. Please follow the link below to request an appraisal:https://www.zoopla.co.uk/valuation/Should you require any further help from us, be sure you visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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