Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMiss-selling business, small businesses should avoid
I opened account with Zoopla in February with a lovely gentleman named T. and was quickly explained that my subscription will be automatically renewed on on-roling 30 days contract but if I would like to cancel it all I will have to do is let T. know and he shall get it sorted for me. I had account for Zoopla commercial and the account was closed after I didn't need it as T. explained so in the month my contract should end I rang T. to cancel my contract but my calls were unanswered. In a few days I emailed Zoopla advising I would like to cancel my subscription and then I was informed my contract was automatically extended for another 6 months. I contacted Zoopla many times from abroad and asked for contact by someone to explain this misunderstanding as I only had three houses to sell what I explained to T. in February anyways. I am not trading anymore as I moved back to Poland in July, I am no longer certified member of The Property Ombudsman but yet Zoopla explains I will be billed until end of my contract that was basically mis-sold by someone who seems is no longer working for them. My advise is to avoid them if you run a small business as you might end up paying for services because they do not understand you might change the profession.
Dorota · 17 September 2022
Agent replied · 22 October 2024
Hi Dorota,Thank you so much for taking the time to leave us your feedback.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFRAUD AND ILLEGAL LISTING
FRAUD AND ILLEGAL LISTINGBe warned they are listing the properties knowingly illegal with no consent from the legal owners as the buyers have no idea. They have been informed repeatedly and the agent and them are jointly comiting crime. Dont be fooled. Isleworth Flat especifically
Bianca · 5 December 2024
Agent replied · 23 December 2024
Hi Bianca,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla SupportEdit replyDelete reply
★★★★★ 1/5
TrustpilotFull of scammers
I used Zoopla to search for a studio apartment in Kensington, which is the costliest area in London. However, I found an agency named Spacelet offering half the rate. When I expressed interest, I immediately received a response asking for money to register on their website. I realized soon that SPACELET WAS A SCAM, those properties never existed and the advts were on Zoopla since March 2022. If Zoopla encourages scammers, then Zoopla got to be a scam too.
Vidia · 17 October 2022
Agent replied · 22 October 2024
Hi VidiaThanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with this estate agent who advertise on our portal.I would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Space Let is a relocation agent, and as such, they can charge membership fees to the public to join Space Let as a member, thus enabling the member to make appointments to view the properties within their portfolio. To confirm, they are not a traditional estate agency model whereby fees would not be chargeable.We do advise that their properties should be available and updated within 3 working days as per our Terms and conditions to ensure that their listings are current. I hope this clarifies the matter, but If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAbsolutely useless site now as it used…
Absolutely useless site now as it used to show old and resent pictures of properties that had been sold but now you can't even see that anymore, only a moody estimated valuation that you now have to sign in to view this,no point in this site now it's become redundant with the stupid changes.
Darren · 12 July 2024
Agent replied · 22 October 2024
Hi Darren,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect.Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this, it would be very helpful if you could click ‘Report this listing’ on the listing’s page (on the desktop site). Here is a Help Centre article discussing how to report a listing, in greater detail:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017We will then investigate the issue further by speaking to the agent advertising the property.Also, as you have correctly noticed, our users are now asked to log in to see the house price estimate and timeline for a property on a property details page, or in our House Prices area. This change is to encourage users like yourself to be logged in when you use Zoopla, so that you can get the most out of the best experience we have to offer. It's completely free to register, and it will unlock more capabilities that will help super-power your home research. Here is a Help Centre article showing you step by step how to complete the registration process: https://help.zoopla.co.uk/hc/en-gb/articles/360005690898If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotSeriously out of date data used.
Not sure what Zoopla are up to, in their recent update of prices and data feeds they seem to have reverted to years old data.DO NOT claim to use Land Registry data as your basis, you might be using a five year old copy but your data on such things as tenure does not align. If it were personal data you’d be in serious breach of GDPR.Our house has been Freehold since we purchased the freehold reversion in 2018, you used to correctly show that as does the Land Registry, but in your recent update you switched back incorrectly to leasehold.This does make a difference to the price estimates, freehold houses go for £20-30k more than leasehold round here yet your guess is in-line with leasehold houses, so you are showing a much lower value.
Adam · 1 September 2022
Agent replied · 22 October 2024
Hi Adam,Thank you so much for taking the time to leave us your feedback.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIncorrect property sale information - now corrected.
Upon checking the property details of my property on Zoopla I was shocked to see them list it as having been sold 2 years ago when in fact it was never marketed and no sale has taken place after I bought the property 4 years ago. I checked with Land Registry and other on-line websites to thankfully confirm that I was, and still remain the current owner. You can understand the scare that this could cause to see that a house you own may have been sold without your knowledge. Please Zoopla get your act together and get your data bases corrected.MikeUpdate: DM received from Zoopla and I have replied giving address of property so that they may check and hopefully update their database against HM Land Registry details.Further update: Following communication from the Customer Support Manager at Zoopla I wish to say thank you for quickly responding to my reported concerns and correcting my property data and removing the erroneous property sale data.
Michael · 19 August 2022
Agent replied · 22 October 2024
Hi Mike,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We'd like to correct this data for your property and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWe say what type of property you live in!
My property used to be listed on Zoopla correctly as a detached house then at some point the listing changed to a terraced property. I wrote to Zoopla who told me that they couldn't change it. The only way they could change it is if an estate agent advises them. I said that a quick search on Google Earth would prove my point. A typical case of computer says no. If only the council would base my community charge on Zoopla's computer record.Thanks for the reply Zoopla computer. It is pretty much the same one I got a couple of years ago. Anyone reading this will know, as I do, that all it would take is for someone to go into the database and make the change. How many more errors are on your database?
Mancken · 9 August 2022
Agent replied · 22 October 2024
Hi Mancken,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotRidiculous valuations
Bought property Aug/2021 for £180,000 at auction.(no 4 @ CT3 1EJ) Sold it privately after redevelopment Apr/2023 for 350,000. Zoopla claims it's worth only £233,000. Clearly their valuations system doesn't work. Queried it with them - apparently they are correct and I must be wrong despite they know the sales figure. Frankly their valuations are a joke - do not trust them
Ray · 25 January 2024
Agent replied · 22 October 2024
Hi Ray,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHad a few problems at the beginning…
Had a few problems at the beginning trying to log in to my account! Called the head office and they called me back within a couple of hours! Very helpful and friendly! So on the whole a good experience!Thank you Zoopla!!
Maryanne · 2 March 2021
Agent replied · 22 October 2024
Hi Maryanne,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site & services so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best! Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTotally inaccurate.
Updated back to one star, as the stupidly inaccurate estimate is back again. Regarding the reply, I am of course fully aware i can cat a valuation from an estate agent, however I would expect Zoopla to have an accurate algorithm / mechanism in place by now to deal with situations like this. Vey poor technology in this company.---------------------------------------------------------Updated to three stars because at least my house now shows as "No estimate available" rather than massively below it's market value.--------------------------------------------------------------------------Zoopla have the value of my house entirely wrong, and offer no way to correct this. Their FAQ details a methodology which may be appropriate for locations where all houses are similar, but is useless for my situation.A sensible approach would be to allow one of "their" estate agents to value the property and override the valuation provided by their automated system, but they nore not able to do this.-----------------------------------------Response to the reply below:1) Obviously I can contact an agent and get an accurate valuation for my home. But your site will continue to display to the world an inaccurate valuation, which i have no way of getting rectified. This could be important when I come to sell the house, since potential buyers will look it up on Zoopla.2) Whilst Hometrack data may be used by 85% of mortgage lenders, I doubt your claim that the rely on it. They will take a valuation from a professional. You need to stop hiding behind a generic response and address the issue. The obvious answer is to allow an estimate from one of your partner estate agents to over-ride the estimate from Hometrack.
Andy · 4 August 2022
Agent replied · 22 October 2024
Hi Andy,Thanks for sharing your feedback. We are really sorry to hear you feel this way about Zoopla and our valuation model.We want to ensure that the information shown on our website is as accurate as possible and we will now reach out to you to discuss the Zoopla estimate for your property in more detail.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUnreliable information
Incorrect data despite citing using land registry. We purchased our house 10 years ago as a 4 bed 3 reception property. It has had 3 reception rooms from 1945 and this is what is on the land registry. Zoopla shows the property as a 3 bed 2 reception house. I challenged Zoopla on this discrepancy and they said there is nothing that can be done to amend to at least 1945 data never mind 2012. In sum, unreliable information on this website and poor customer service.
Rosie · 30 July 2022
Agent replied · 22 October 2024
Hi Rosie,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotestate agents…
Its a real shame that the estate agents don't reply when using zoopla to ask for a viewing on properties. There were several that we would like to have seen. But now we may have lost out. Expected a better service here.
Dandy · 28 October 2020
Agent replied · 23 December 2024
Hi Dandy, Thank you for leaving us your review and we're very sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI'm so glad I Found Zoopla.It always…
I'm so glad I found Zoopla.It always comes up with the goods for u to look at,? I'm Very close to finding the property for me thanks to Zoopla I'm well happy with them
Ray · 13 April 2022
Agent replied · 22 October 2024
Hi Ray,Thanks so much for leaving us a 5 star review. We're happy to hear you are pleased with our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla Should Be Shut Down
They have listed my new build penthouse in London from Berkley Homes as "Feudal" (an archaic system that was only in Scotland and was abolished there in 2000). The other 99 flats in my block have shown a substantial increase in value over the last 9 years, only mine has shown a drop and this is without doubt due to Zoopla's asinine and incorrect listing. I have been in contact with Zoopla by phone and email but they claim they can do nothing to correct it, even though they are fully aware and admit that the details are incorrect. This has a major impact on my being able to sell my property for a fair price (by far my most valuable asset that has taken 33 years of work to partially pay for). Shame on Zoopla, your pathetic "computer says no" attitude is essentially costing people their life savings. Silver Lake Partners that owns ZPG (Zoopla's parent company) can do something about this if they want. They are a massive investor in technology companies ($39B under management), if they want to fix the algorithm that is hurting so many ordinary people / decimating the value of their properties, they could do so easily, they just choose not to, because they can get away with it. Someone in Government needs to look into this company as they do not give a damn about the truth or protecting ordinary home owners. Their algorithm is a CON and their employees lazy robots. DO NOT TRUST ANYTHING YOU READ ON THEIR SITE / SHUT THEM DOWN! Please read some of the other reviews below, you will notice Zoopla keep replying with the same pathetic response "that they can't manually change anything". They are a tech company and can change anything they like, if they had the will to do so, they just simply choose not to!
Grant · 14 July 2022
Agent replied · 22 October 2024
Hi Grant,Thank you so much for taking the time to leave us your feedback.Unfortunately, as stated in the email you received from us, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhy bother, info always incorrect??? WHY???
I have moved too many too times and this so-called "expert" for the current house price has always had incorrect information - although I did manage to speak to a person in 2018 and get the information correct "that lasted 4 months!! Your advertising makes me and my friends giggle - you are so inflexible - your info is out of date on too many houses yet you STAND by your ADVERT it's laughable - your interest in getting the correct information about a house is so lax - you don't reply to emails in a way to solve the problems - it just wait wait wait, HOW many years do we have to wait to get the correct information you keep saying it's down to the land registry, surveying, and last sale - JESUS....you are doing a BORIS J...full of BULL....I don't trust your site any longer...it has become pointless..I'm sure I will get another reply below saying so sorry but.....we are updating etc it has been going on too long.....TRUST is built on the correct information and you simply DO NOT CARE....See BELOW for another "excuse" for the REAL values of YOUR house, why are we held to account by these large sites that DO NOT take into account the REAL person who lives in the dwellings. Go to a REAL person rather than an algorithm !!! you will be supprised...
James · 12 July 2022
Agent replied · 22 October 2024
Hi James,Thank you for your feedback. We understand your frustration but unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.Please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey said they removed dss…
They said theyremoved discrimination to do with dss we called many estate agents for a 4 to 5 bedroom house. The estate agents say they dont take on dss this is breaking the equality law. The property we are living in now is a 4 bedroom it has damp, one of the bedrooms have no heating and only one bathroom. I have family members with disability the council is not even helping us. I thought we would at least find something in zoopla because it said it "removed" dss discrimination they lied that they did not good enough zoopla.
Sahadi · 5 July 2022
Agent replied · 22 October 2024
Hi Sahadi,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla as contacted Petty's n entwistle…
Zoopla as contacted Petty's n entwistle green estate agents in Colne about my property, I've never contacted zoopla about this or about my property , or even giving them permission to do so, I got a phone call from Petty's an entwistle green this morning about a valuation that came from Zoopla, I have no intentions in selling my home, so why would I contact them to say otherwise,, could you please look into this and let me know, I don't understand where you got my details from? As I didn't give them to you , I've spoken to petty n entwistle green and they told me it was sent from you , my name my address my email .they had no idear that I hadn't authorised this ,and apologized
Leslie · 21 June 2022
Agent replied · 22 October 2024
Hi Leslie,Thanks for your feedback. Our records show a contact request was generated in our system and sent to several agents. It is possible that this may have been requested in error by another user of our site. Unfortunately, as the details entered are immediately issued to the selected agents, we are unable to update or cancel the information already passed through to them.We have already contacted you about this issue.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is my first choice
Zoopla is my first choice of site to look at and register on, as they seem to get the properties a full day before the other sites, and send me through the links in 'live' time as they become available.
Karen · 12 February 2021
Agent replied · 22 October 2024
Hi Karen,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotVery unsatisfactory response and provision of wrong information to potential buyers
Very unsatisfactory response from Zoopla6 Jun 2022, 14:08 BSTHi Mr V S Sunkur, Thanks for your reply. House price information is information about a property (object) and not about an individual person, and so is not considered as 'personal information' and therefore not governed by the GDPR. Our mission is to provide data on all residential homes in the UK - over 29 million currently in House prices. For this reason, we do not delete any property listings/property addresses within this section of our site, as doing so would negatively impact the service we offer to our site visitors. I'm sorry you've not had the best experience using our site. Unfortunately, we cannot manually change or remove the property attributes displaying on our website. We recognise showing inaccurate data is far from ideal but we're doing everything we can to find the best automated solution possible. We hope this will mean that in future, we'll know of any errors before you even get the chance to tell us about them.I'm sorry that I cannot resolve this matter to your satisfaction and appreciate your patience in the meantime. Kind Regards,Consumer Support ExecutiveSO UNHELPFUL - HAVING PREVIOUSLY CONTACTED MY LOCAL COUNSELOR, I AM NOW WAITING TO HEAR FROM MY LOCAL MP AND PROPERTY MANAGEMENT OMBUDSMAN.BREACH OF MY CONSUMER RIGHT AND PROVIDING THE GENERAL POTENTIAL BUYERS WITH WRONGLY CODED DETAILS ABOUT MY PROPERTY
VS · 9 June 2022
Agent replied · 22 October 2024
Hi Mr V S Sunkur,Thank you so much for taking the time to leave us your feedback.Unfortunately, as stated in the email you received from us, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThere no good I went for a house I…
There no good I went for a house I filled out a form then a few days after they said we have nothing for you cherry picking again don't even get a chance to view the house also they told me to go to the council or mark Webster what a joke shouldn't have any stars 0
Yvonne · 7 April 2024
Agent replied · 22 October 2024
Hi Yvonne,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHi Zoopla is doing just fine. Thank you.
Hi. I want to return to Uk after a post retirement adventure in France. But I am having problems with personal transport and the availability of rental property in the UK. Otherwise Zoopla is doing just fine. Thank you.
Barrie · 10 April 2021
Agent replied · 22 October 2024
Hi Barrie, Thanks for taking the time to leave us your feedback and a 4 star review, We're sorry to hear you have been unable to find a suitable property via out website so far.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale, To rent, New homes, Commercial and Overseas.https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotSo bad it's not even funny
So bad it's not even funnyOkay at telling you what properties sold for. No good at at actual valuations. Way of so many times, this can actually cause problems when some people overvalue their property and of course more often than not totally undervalue compared to multiple estate agents.
Jet · 26 August 2024
Agent replied · 22 October 2024
Hi Jet,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUtterly pointless site
Utterly pointless site. Tried contacting zoopla and shared evidence of my property and shared evidence of my sale and listing. Zoopla have got my bedrooms and amount of rooms all wrong and dispite providing overwhelming amount of proof apparently there’s nothing they can do and it’s down the the local HM. A silly site providing people with inaccurate details. Better off with out it.
Peter · 3 November 2023
Agent replied · 22 October 2024
Hi Peter,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotGDPR screens a nightmare
I would like to switch off the vendor specific "Legitimate Interest" items. Rather than providing a 'reject all' button it looks like I have to go through each highlighted vendor on the GDPR vendor list click it open and then uncheck the legitimate interest button. Given there are a large number of vendors and the tedium of clicking through to each one I've decided not to use the website any more.
Harry · 14 April 2023
Agent replied · 22 October 2024
Hi Harry,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
