Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCompletely useless and inaccurate don’t correct errors
Completely useless and inaccurate I have informed them numerous times there site lists my property mid terrace bungalow. It is a detached bungalow how can you have a mid terraced bungalow when those either side are DETACHED as is this property. If they can’t even check on Google maps what type a property how can the properly asses values. Knowing they are wrong and not correcting when informed show a complete indifference to their site visitors.
Norman · 16 June 2023
Agent replied · 22 October 2024
Hi Norman,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotCompletely pointless as far as price estimations are concerned
As with so many reviews, my property is incorrectly listed as a house when it is a flat and was built as a flat. The sources of their information, ie land registry, listings on their own website, all show the property as a flat. But Zoopla say they cannot change their own website to show the correct information. Why this is allowed to continue I do not know, but beware using any of their figures for any purpose whatsoever.Update after Zooplas standard reply:- That’s all very well, but this has been an issue in your review since 2012, so it’s about time it was sorted out. Wrong information is worse than none.
Raksha · 8 February 2023
Agent replied · 22 October 2024
Hi Raksha,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla unreliable data- beware!
The valuations and information on this site are very unreliable. It has my house under a medium risk of flooding, but I'm curious about where this water is coming from!! There's a tiny stream, about half a mile away... Maybe this will turn into a torrent and travel a 1/2 mile to get me!!Also Zoopla compare house prices with plot sales on the street, artificially dragging the average house price down. They have been informed but really don't care they are comparing apples and pears!!So use their information on this sute at your own risk....
Paula · 19 December 2024
★★★★★ 5/5
TrustpilotExtremely helpful.
Extremely helpful.I have been looking for a property in Spain for some time now and have found Zoopla very helpful whilst searching for low priced property. There is always plenty to choose from and even if a favourite is sold there are always others to choose from.
Pauline · 14 November 2020
Agent replied · 23 December 2024
Hi Pauline,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. We are extremely pleased to hear how much you like our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla estimates are totally off track…
Zoopla estimates are totally off track with today’s current market situation. Most properties won’t sell at the lowest estimate they give. Waste of time looking!!!
Deb · 18 September 2025
Agent replied · 24 September 2025
Hi Deb,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotUseless house evaluation do not use
Useless house evaluation do not use. They don’t provide you with actual valuations for your house type. They only provide the average that the agent sells for. Which is pointless. Avoid it’s a scam to get your data
Mick · 5 June 2022
Agent replied · 22 October 2024
Hi Mick,Thanks so much for taking the time to leave us a review.We would love to help you and we will now DM you for more information.Many thanks,Zoopla Support
★★★★★ 5/5
GoogleSAL provides an excellent management service, he is always quick to react to any household issue and always works hard to ensure that both the landlord and tenant receive the best service from his company. I would highly recommend the firm. I have enjoyed a 6 year contract with him.
Juliette · 23 November 2025
★★★★★ 1/5
TrustpilotMisleading, inaccurate, and unreliable
Zoopla's price estimate for my property is completely out of line with local estate agent valuations. I provided Zoopla with the realistic quotes to help them out. Zoopla admitted that their automated valuation model (AVM) is inaccurate and produces highly misleading results, but Zoopla said they couldn't do anything about this, even when given more reliable and accurate data than they can generate themselves, because they can't update their model. In short, Zoopla's response was "the computer says no"!
Rich · 14 February 2023
Agent replied · 22 October 2024
Hi Rich,Thanks for taking the time to share your feedback. We’re sorry you haven’t had the best experience with us.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. As such, we cannot and we do not make manual amendments to the estimated figures. Our aim is to provide the most accurate estimates. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any Automated Valuation Model to deliver an accurate valuation. For example, it is easier to value a three-bed semi detached in an urban housing market with lots of recent sales information than a 10-bed castle in mid-Wales, where comparable properties are few and far between. This is no different to the challenge facing an estate agent or surveyor when they visit a property.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.Our house price estimates are a useful starting point for researching the value of your home but are not the same as an agent valuation. If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotOngoing incorrect information
The information is very useful and I would say most of it is crucial in helping you form a judgment/opinion on property you wish to view.I have tackled Zoopla three times now re the inaccurate recording of my apartment, ie it states one bathroom when it has two. This not only affects their estimated valuation, it massively affects viewers' wish lists. I would not view any further, on the property listing, if it said one bathroom and not two. It's very frustrating, but they simply state that they cannot do anything about it as it comes from Land Registry. I think this is very misleading and unfair. If Zoopla want to be more accurate they should be moving mountains to get Land Registry to make their records 100% accurate.
Heather · 11 January 2023
Agent replied · 22 October 2024
Hi Heather,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFull of spam and in breach of GDPR
Requested their "free" valuation on site with couple providers and made sure to check contact me via email only, within 10 seconds got over 30 calls from different numbers and messages despite saying no calls. Now they will send hundreds of letter to the address on my name that is currently tenanted and disturb my tenants making them think what is going on. Only for me to simply want to know the value. If I had known they will misuse your information and spam you I would never have opted and is clearly in breach GDPR. Now as mater of principle will go elsewhere and will not use any of them providers or use zoopla for anything.Originally I did specify to be contacted by email only instead they spammed and herased me and my tenants. Junk beign sent everyday since my zoopla enquiry and all other estates agents multiple times without any hope to stop. Also people started showing up at my tented property asking tenants to get in to do appraisal without my approval. Zoopla should be sued as class action for causing this and flagrantly braching GDPR rules! Unacceptable and totally criminal by Zoopla.
Sb · 30 December 2022
Agent replied · 22 October 2024
Hi SB,Thank you for your comments and for sharing your feedback. As emails are sent directly and immediately to estate agents through our website, we did not break any GDPR regulations as you supplied the data.Furthermore the phone or email is just a preference, however as you supplied your phone number this does not stop the agent phoning you.You may call the agent directly via the phone number listed in the confirmation email you received or via email through the Email agent link in the ‘Find Agents’ section of the website - and we are sure they would appreciate knowing that you are no longer interested in the valuation of your property.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhat a dreadful website
What a dreadful website. They list most properties incorrectly, and then won't change the details even when you send proof.I bought my house in 2021, it was listed on Rightmove and Zoopla as a 4 bedroom. It was listed with land registry as a 4 bedroom. Yes Zoopla has it as a 3 bedroom. I have pointed this out and they refuse to do anything.
Matt · 2 February 2024
Agent replied · 22 October 2024
Hi Matt,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI am tired of the no responses, and sheer favouritism
I am tired of the no responses. Me and my partner have been trying to find a better house for our child and have been applying for a different one every few day days, for over a year. No matter what we do we get no responses. It is a joke that you advertise and tell people to fill a form, then when we chack on the status it has been let or that it is no longer available. Cant say its pot luck either as we damn near apply for every house that comes on. Sick of this , starting to think you are just a scam, or shady tactics, we had money for a house and applied fair and square, then they took the house off the site without notifying us , and had contacted them and they said "sorry, the agent decided to rent it out to his friend" im thinking what world are we living in? Fix this. Such sheer lack of communication. Needs fixing ASAP.
Danny · 1 December 2022
Agent replied · 22 October 2024
Hi DannyThanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHow misguiding are these zoopla updates…
How misguiding are these zoopla updates very misleading and not accurate at all wouldn't trust them at all
Sandra · 7 November 2025
Agent replied · 27 May 2026
Hi Sandra,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotHow to lose a client by Zoopla!!
As a letting agent we have used Zoopla for many years. Overall we have been happy with them although the leads have never been as strong as the other main provider we use. We decided to stop using them for a brief six month period and just remain with the other main portal and see how we got on. Everyone is feeling the pinch and we are no different. I asked that they leave us in peace (after they harassed us for weeks offering lower and lower charges, which we said thanks but no thanks to). I literally asked them (about 4 times) to just respect our decision and stop with the calls and emails as they were bordering on harassment. Call me old school if you will, but I don’t consider this to be a good business practise to be bombarded by emails and calls when all I’ve asked is to be left alone and to call me in April 2023 at which point we may have returned. Now, to date we have received 3 more calls and 4 more emails and the harassment continues. I can categorically say we WILL NEVER return now. So well done Zoopla for royally messing up a perfectly good relationship when we just wanted a small break now you will never get us back again. Ridiculous and unnecessary protocols.
Rochelle · 23 November 2022
Agent replied · 22 October 2024
Hi Rochelle,Thank you for taking the time to leave us your review and for reporting your concers to us us. We're really sorry to hear about your bad experience.To look into this further, we need a bit more information. We will now DM you to discuss this further.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is a great site
Zoopla is a great site, user friendly and I have signed up for property updates which I receive on a regular basis. Makes my life easier not having to scroll down looking for properties every time I am online. Many thanks Zoopla.
DENISE · 9 July 2021
Agent replied · 22 October 2024
Hi Denise, Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site and the services we offer. If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotabsolute rubbish
absolute rubbish , veryfying human all the time , cant get past it,
Paul · 21 December 2025
Agent replied · 23 December 2025
Hi Paul,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 5/5
GoogleI believe Sal is one of the best in the town. It is incorrect to say that Sal just works for the landlord because, he made sure that I am happy too. And me being an international student (Where credit scores posed a problem), Sal came up with alternatives and actually helped me find THE right fit. I visited about 6 properties in 2 days and Sal's property overtook all not just for the appearance of the property, but also for his politeness, listening attitude, humble and simple character, above all a friendly person. I would definitely recommend Sal to all the new comers and to others new to the town. Have a great enjoyable house visit!!! Cheers.
Roy · 25 October 2019
★★★★★ 5/5
GoogleI believe Sal is one of the best in the town. It is incorrect to say that Sal just works for the landlord because, he made sure that I am happy too. And me being an international student (Where credit scores posed a problem), Sal came up with alternatives and actually helped me find THE right fit. I visited about 6 properties in 2 days and Sal's property overtook all not just for the appearance of the property, but also for his politeness, listening attitude, humble and simple character, above all a friendly person. I would definitely recommend Sal to all the new comers and to others new to the town. Have a great enjoyable house visit!!! Cheers.
Lional · 11 October 2019
★★★★★ 1/5
TrustpilotAvoid company and their unethical morals
As other one star reviews on here. They are forcing me to close my company to get out of contract, although they are unapproachable. Having to spend time chasing and chasing the basics that they supposedly set up on day 1 such as direct debits etc. they talk the talk to get you to sign a contract then they don’t care. So I’m now being forced to cease trading just to get out of contract AVOID! Unethical company
Dan · 19 January 2023
Agent replied · 22 October 2024
Hi Dan,Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like the chance to connect you with the appropriate team to help sort this out for you.Once we have your contact details, we will DM you with a request for your account details in order to see if we can find a resolution.Many thanks,Zoopla Support
★★★★★ 5/5
GoogleI was very happy with the promt response I got from sal . It is simple and no has
Shalini · 11 July 2026
★★★★★ 4/5
TrustpilotHappy Hunter
Site is good however, when u choose to omit certain searches it doesn’t always get it right for example excluding auction or shared some still slip through and are shown but otherwise I hope to find my house out of it this week.
Geraldine · 14 February 2021
Agent replied · 22 October 2024
Hi Geraldine,Many thanks for your comments and for leaving us a 4 star review.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions. I have passed your comments onto the team who are responsible for our property experiences.To help you find a suitable home, you can tailor your search results easily. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006487838-How-to-search-for-specific-rental-property-features-or-typesWe also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI was looking to rent a 1 bedroom flat…theobald road Borehmwood at 6:00 pm
I was looking to rent a 1 bedroom flat at Theobald Road, Borehamwood. The agent called me in the morning for viewing at 6:00 pm, is all booked, said to him to send me the confirmation, and he said is all done. After I called him just 1 hour before viewing for confirmation, again hi confirmed is ok and all booked. I was waiting for him at 6 p.m. at theobald road for about half and hour and No call, no full address, and the agent didn’t pick up the phone. This is very unprofessional, no responsibility.This is the worst experience and the agent ever. I will try to find his name out and let everyone know about him.
Rihana · 19 October 2022
Agent replied · 22 October 2024
Hi Rihana,Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.If you have any concerns about any estate or lettings agent, we would suggest visiting the agent at their listed address and speaking to their branch manager to discuss the matter further.Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHow zoopla sale actually works....
Was looking for house , set up a viewing 2 times contacted them... they said viewing is avaliable after 2 weeks. In 1 and half week they sold it without any update, or any email or just let us know that viewing was cancelled.... cheeky company . Also know who they sold it to so it was cash to the property dealer for selling it exactly to them. So if ou about to bu house here, make sure u have some spare £ for dealers pocket, otherwise u have no chance.
Meera · 2 October 2022
Agent replied · 22 October 2024
Hi Meera,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotA terrible company with terrible…
A terrible company with terrible ethics.Avoid working with them.You’re better off listing your properties with RightMove or any other company.Like others have also said, they miss-sell what they will do for you and what you will be paying for. In our instance, they told us we could try it for 6 months to see if it was any use (it wasn’t) and then they charged us for 12 months - even though they didn’t list any of our properties.They didn’t help us at all. Their customer service is non-existent and their sales staff miss-sell products which they must know are of no use to you.You want to work with companies who understand your needs and help you to grow. Zoopla are self-serving opportunists who will kill you for a fast buck.Avoid them, heed the reviews and save yourself a headache.
August · 19 September 2022
Agent replied · 22 October 2024
Hi August,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
