Trusted Agent profile
★★★★★
308 reviews across 3 platforms
82-84 South End, Croydon, CR0 1DQ, Croydon CR0 1DQ
Jacksons Property Services's Croydon office at 82-84 South End is rated 4.4 out of 5 across 308 reviews on three platforms, including 27 Google reviews rated 3.9. The 280 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotMatt Blomeley has been great
Matt Blomeley has been great at helping us to communicate with the landlord and to order an additional key. His communication was quick and efficient. We are very grateful for his support with our new property.
5/5
TrustpilotSophie D - Great sales negotiator
Sophie D. the sales negotiator at Jacksons has been instrumental in helping close my transaction by chasing the solicitors and getting accurate & prompt information from the sellers. Overall great stakeholder management and coordination skills with high degree of professionalism.
Thank you for sharing your kind words about Sophie. Your comments are much appreciated by the Jacksons team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotKieran in the Streatham office showed…
Kieran in the Streatham office showed me and my partner around a range of fantastic semis until we found the perfect one for us. We couldn’t have asked for a better experience! Thanks again, Josh & Ken
Dear Josh, Thank you for your review, and mentioning your experience with Kieran in our Streatham office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotHave been renting with Jacksons for a…
Have been renting with Jacksons for a number of years, really happy with the service they have provided. Especially recently,property manager Kerry Dunmal is very reactive and professional at all times. It is much appreciated
5/5
TrustpilotKerry Dunmall has recently taken over…
Kerry Dunmall has recently taken over as my property manager. I’ve found her to be friendly and very responsive to my needs. Kerry is quick and efficient at addressing my maintenance requirements as they arise.
5/5
TrustpilotSophie D really helped in our purchase…
Sophie D really helped in our purchase early in the year. Her help between all parties helped to make the process (as first time buyers) as smooth as possible throughout.Really appreciate her time, effort and responsiveness all the way through the purchase.Thanks!
We are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGood service
Good service, the property manager Kerry Dunmall is very proactive and always update us by phone or mail and always support and try to sort out issues we are facing.Happy to use Jackson services
5/5
TrustpilotKerry has been excellent every time we…
Kerry has been excellent every time we needed to get in touch - she's been super responsive and got things done. She is a real asset to the team at Jacksons - thanks Kerry!
5/5
TrustpilotKerry Dunmall - Great Property Manager
Kerry is our Property Manager. We had a leak in our bathroom and within about 30 minutes she had arranged someone to come and look at it.She is incredibly helpful and was very responsive!
5/5
TrustpilotGreat outcome
I used Jackson’s for the sale of my apartment in Brixton. They were efficient and professional and secured me a sale quickly. Kieran worked into his Saturday evening to help agree the deal at a great price.
Dear Damian, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotKerry Dunmall has been our property…
Kerry Dunmall has been our property manager and has provided an excellent service in liaising with the landlord and helping approve certain maintenance services, especially in situations where our landlord has been unhelpful.
5/5
TrustpilotVery prompt when dealing with reported issue in house
Ted from the maintenance team was extremely quick and helpful following us reporting an issue with the toilet at our property.
3/5
TrustpilotVery varied experience with Jackson’s.
Very varied experience with Jackson’s.The young woman (will not name) who organised our move into our new flat made the whole experience a nightmare, it was clear she didn’t care about much more than her bonus. We arrived on move in day to a dirty flat despite the fact that it had been agreed in the contract it would be Professionally cleaned, meaning we had to go home and rearrange the whole move for the next day..Judging on that experience alone I would give Jackson’s 1 star. However, for our check out we have been looked after by Jamie Nash who really went above and beyond to ensure our move out is as stress free as possible. His service alone deserves 5 stars, so overall I would meet in the middle and say 3! It is all dependent on which member of staff is looking after to you as to whether you will receive a good service.
5/5
TrustpilotSome works had to be carried out in my…
Some works had to be carried out in my flat recently. Matt Blomeley has been very helpful in making this happen and keeping me informed. It has been a pleasure dealing with him.
5/5
TrustpilotHappy to recommend Jacksons Earlsfield to other prospective tenants
Having recently rented a flat through Jacksons, my experience with their team thus far has been entirely positive. I found both the lettings consultant who handled the rental process (Komail), and the property manager (Jamie Nash) to be professional, helpful, responsive to our needs or questions/concerns and prompt in following up on matters (eg when repairs were needed at the flat). Having previously had a negative rental experience elsewhere in London, I looked into Jacksons' reviews before deciding to contact them about a flat they had advertised. My experience so far matches their other good reviews, and I am happy to add my positive review and recommend them to other prospective tenants.
5/5
TrustpilotA good property manager makes such a difference
After moving into our property in August, we raised a number of issues, but became frustrated after hearing very little back. This all changed when Jamie Nash took over as our property manager. He has been incredibly proactive and helped resolve issues in a very short timeframe. Jamie has enabled us to have a strong communication channel with our landlord. We are now reassured that if any maintenance issues do occur, that they will be acted on immediately in an effective manner.
5/5
TrustpilotGreat customer focused service
We’ve been renting with Jacksons for about 18 months now. Having had quite bad experiences of estate agents, thankfully Jacksons have really challenged my doubts. Jamie Nash has dealt with a number of issues that have cropped up with our house and he’s been incredibly helpful and efficient when needed. Especially given our landlord lives abroad and the time difference would impact sign off on a solution. For example we received a new washing machine within 5 days of reporting the issue which we were very satisfied with.
5/5
TrustpilotHighly recommend Olivia Navarro…
Olivia Navarro has helped us to source buy to let properties. She is extremely professional, knowledgeable and friendly. She is a pleasure to deal with and we value her opinions and advice. No hesitation in recommending Olivia.
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with Olivia. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat Property Manager!
Kerry (Property Manager) has been super helpful and friendly, quickly assisting us to get a plumber out to fix an issue and answering all the questions we have had! Thanks Kerry!
4/5
TrustpilotHonest and transparent feedback…
Honest and transparent feedback throughout from the sales team and the post-sale service was particularly great - Sophie stayed on top of the sale throughout to ensure we exchanged as swiftly as possible.
Thank you for your kind comments regarding the team and your review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotVery poor experience on a potential…
Very poor experience on a potential purchase. Felt misled and messed around. Not pleased at all and will not be looking to purchase a property sold by this branch of Jacksons going forwards.
Dear Elizabeth, we are disappointed to read your 1 star review. I am unable to locate you on our database. If you would like to talk about this further please do contact us at customerrelations@dexters.co.uk, then we can forward this on to the applicable office to get this resolved. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Trustpiloteasy to work with
always available , very easy to work with to ensure tennant has a good experience
5/5
TrustpilotKerry Dunmall
Kerry Dunmall has been a very kind and considerate property manager, being flexible when appointments need last minute changing etc - it is much appreciated. Thanks, Kerry!
5/5
TrustpilotBest service!
My partner and I are really impressed for the level of service our state agent Ms Jessica Steer has provide to us so far. Worth to mention that she was not our main estate agent at the beginning of our tenancy but as soon as she took over things have been flawless. I really hope this humble review can help her to progress because Jackson’s has a real gem in their hands. Simply, thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jacksons Property Services's Croydon office has 308 reviews across three platforms: 27 on Google, 1 on Yell, 280 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jacksons Property Services is rated 4.4 out of 5 across all 308 reviews, and 3.9 out of 5 on Google from 27 reviews, checked 9 October 2026.
Jacksons Property Services, 82-84 South End, Croydon, CR0 1DQ, Croydon CR0 1DQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
