Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSophie Doughty at Jacksons Balham
I have been dealing with Sophie Doughty over the last few months with regards to a property purchase. I received detailed and regular communication throughout the whole process, as well as Sophie's ongoing support and patience with any issues that arose. Overall, an excellent experience that I believe reflects extremely well on Jacksons as a whole.
Jason · 2 March 2022
Agent replied · 27 December 2024
Thank you for your review, and mentioning your experience with Sophie in our Balham office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleThey seems like very promising and professional but they are only working for their money and profit they took more than half of my deposit just over a little wear and tear
And they don’t have independent inspection team to decide who is right ? They inspect the property and they decide, which will only benefit them
Don’t ever trust them
Riseupp · 9 May 2024
★★★★★ 1/5
TrustpilotAppalling
Appalling. Appalling. Appalling. Appalling. Total waste of My time as a buyer. I would not use them if I were a seller.
Pbson · 20 August 2024
Agent replied · 27 December 2024
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotReliable & trustworthy
Having had a very frustrating experience with estate agents managing a property I lived in previously, dealing with Jamie has been such a breath of fresh air. He is really friendly and understanding when dealing with maintenance issues and always gets them resolved quickly. We appreciate him so much!
H · 15 May 2019
★★★★★ 4/5
TrustpilotRecently had the flat renovated
Recently had the flat renovated . Jackson's made it as easy as possible and we're always available to answer emails and make helpful suggestions. Anna always kept me up to date.
Lyn · 18 June 2025
★★★★★ 1/5
TrustpilotFrustrating process made worse
While I believe the team at JoR may mean well, the lack of professionalism, poor communication, and apparent staff burnout made an already stressful process significantly worse. I wouldn’t recommend them.
CJ · 23 May 2025
★★★★★ 5/5
TrustpilotKerry has been so helpful since taking…
Kerry has been so helpful since taking over looking after my flat. Previously I’d been struggling to get a response and since she has taken over she’s been in constant contact with me and really helped me with any requests or queries I had. Thank you!
Lucy · 5 June 2019
★★★★★ 5/5
TrustpilotViewings in Streatham & Clapham
We had a few viewings with Kieran McClean in Streatham and Clapham and have been really impressed by the properties he showed us. He understands our priorities and showed us properties in areas we has not initially in mind. Look forward to continuing our search with Kieran!
Stephan-Alexis · 16 August 2022
Agent replied · 27 December 2024
Dear Stephan-Alexis, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotFriendly and responsive
I have just moved into a property and found a couple minor things but Matt Blomeley has been dealing with these quickly while keeping me informed every step of the way. Which is all we want really, so great job and thanks for your help!
Alivia · 16 August 2019
★★★★★ 5/5
TrustpilotJamie Nash - Jackson’s
Really happy with Jamie. We’ve had a lot of problems in our flat which we struggled to get resolved with other employees for numerous reasons. Jamie was always courteous, helpful, honest and empathetic in his approach. Since dealing with Jamie our issues have been resolved.
Josh · 10 June 2019
★★★★★ 4/5
TrustpilotJamie from Jacksons Balham is fantastic…
Jamie from Jacksons Balham is fantastic - clear and really helpful. He turned a difficult situation around for us and really surpassed out expectations in resolving some issues we had quickly. Really great asset to Jacksons. thank you Jamie - we really appreciate it!
Tugba · 10 November 2019
★★★★★ 1/5
TrustpilotAvoid.
Coerced into signing a longer contract than originally offered against the wishes of the landlady, refusal to allow tenant replacement and a new tenancy agreement with longterm tenants providing no downside to their bottom line and terrible communication if you're just a tenant.
Alex · 11 November 2022
Agent replied · 27 December 2024
Dear Alex, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
TrustpilotKerry Dunmall
Kerry Dunmall , has been brilliant property manager , whom is accessible , efficient and effective in responses and actions taken to sort any problems . Very good communicator , and very happy with the service received through Kerry has been very supportive.
Annabel · 29 May 2019
★★★★★ 5/5
TrustpilotThis was a great stay from 7/7-10/7…
This was a great stay from 7/7-10/7 staff were great and the room was lovely clean and spacious food & drink fabouless. We can't wait to come back we enjoyed it so much excellent.
Bridget · 22 July 2023
Agent replied · 27 December 2024
Dear Bridget, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotIt was great dealing with Kieran as he…
It was great dealing with Kieran as he understood my requirements and managed to take me to viewings which matched my criteria , saving me a lot of time. He also helped me to understand my requirements better. Great person to deal with
TP · 18 July 2022
Agent replied · 27 December 2024
Thank you for sharing your kind words about Kieran. Your comments are much appreciated. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotMost of these reviews are false
I haven’t worked with Jacksons, but don’t think it’s great practice to send mass mailouts to their database requesting glowing, personalised reviews on TrustPilot. This is the second time in 5 months we’ve received this request. It completely undermines the credibility of the online review system.
Mark · 17 February 2022
Agent replied · 27 December 2024
Dear Mark, Thank you for your review. If you could kindly contact me with further information in respect of what you have received from us I can look into this for you sarahtranter@jacksonsestateagents.com. Best wishes, Sarah Tranter, Customer Relations
★★★★★ 5/5
TrustpilotKieran from the streatham office was…
Kieran from the streatham office was amazing, couldn’t recommend him high enough, no beating around the bush or pushing us towards properties we would have no interest in, was also very good at handling the mrs, made my life a lot easier!
Jamie · 15 August 2022
Agent replied · 27 December 2024
Dear Jamie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotYet again junk mail put through door…
Yet again junk mail put through door when 2 big signs saying no junk mail can't you read!!!!!
John · 22 May 2024
Agent replied · 27 December 2024
Dear John, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@jacksonsestateagents.com. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
We were very impressed with the way in which Sophie Doughty from Jacksons managed our purchase in Earlsfield. She was readily available, proactive and kept us updated at all times. She provided relevant and thoughtful advice which was reassuring throughout the process. Would highly recommend.
Ashleigh · 16 February 2022
Agent replied · 27 December 2024
Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Property Manager
James Brignell is my property manager at the moment. Thoroughly professional in everything he does and goes out of his way and beyond to make sure issues are sorted and everyone including the tenant is happy. Couldn’t fault him.
G · 18 September 2019
★★★★★ 1/5
GoogleVery bad experience with Jacksons property, don’t give them holding deposit before your contract. They take money from you and then they decline on very lame reason because they want to eat your money 😂 they taken our money as well. Worst experience don’t go with them. …
Mehreen · 9 May 2024
★★★★★ 1/5
TrustpilotCan't read signs on door no junk mail…
Can't read signs on door no junk mail if they can't read how can they sell!!!!
John · 2 May 2024
Agent replied · 27 December 2024
Dear John, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@jacksonsestateagents.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
Really happy with the service received from Shernitta who took care of all aspects of refurb between tenants. Totally professional, very high standards, really happy.
Jennifer · 21 October 2023
Agent replied · 27 December 2024
Dear Jennifer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotLack of care during height of pandamic
Have been very unimpressed with my experience with the property management team through Jacksons in Wandsworth. In particular with the rude correspondence I have received from Sarah Lewis. Especially since handing the notice in for our tenancy- which is in agreement with our contract. We have been bombarded with requests for different people to come to the flat for various services. Bearing in mind this is Mid Jan21 and we are at the height of the rise in Covid cases. They've had no consideration for the fact that we are working from home, or that we need time and space in order to allow people in and clean everything afterwards. All email correspondence has been rude and unsympathetic, and left me feel like I am being unreasonable for looking out for my personal safety. Anytime that maintenance checks etc. were needed for the flat in the past they have never given ample notice and always expected us to drop everything and have people over the next day. The fact that this has not changed or been re evaluated during the height of the pandemic is reflective of the lack of care and safety they are practicing in their own business.
Customer · 15 January 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
