Trusted Agent profile
★★★★★
308 reviews across 3 platforms
82-84 South End, Croydon, CR0 1DQ, CR0 1DQ
Jacksons Property Services's Croydon office at 82-84 South End is rated 4.4 out of 5 across 308 reviews on three platforms, including 27 Google reviews rated 3.9.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing management for new tennants
I have just started with this letting agency and it has been a great and surprisingly easy process so far. I was worried about moving to London and becoming part of a faceless sea of tennants. However, our property manager Kerry has been amazing - always answering my questions (however many annoying emails I send on a Monday morning).
5/5
TrustpilotShine Pink
Shine Pink, the Senior Property Manager in Balham, is always incredibly quick to respond and deal with any issues within my apartment. She's been my correspondent for just over a year now and always gets the job done professionally and swiftly. Grateful for all her help!
Dear Elizabeth, Thank you for taking the time to leave a lovely review regarding Shine. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotOlivia Navarro was excellent when she…
Olivia Navarro was excellent when she showed us around a viewing. I would definitely recommend her.
Dear Eryn, Thank you for taking the time to leave such a lovely review. Olivia will be thrilled to read your kind words. Thanks again. Kind regards, Sarah Tranter, Customer Relations
5/5
TrustpilotJackson's estate agents
We rented an apartment in Tooting, London under Jackson's estate agents. All teams in Jackson's were good and professional. The property management team, Shernitta Hutchinson specifically, were really good, quick to help and easy to communicate with.Many thanks!
Dear Michel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
Trustpilotproperty management
Letting bit can be occasionally questionable but property management is excellent. Kerry Dunmall is always happy and cheerful but more importantly highly effective in getting things done and checks to see if they have been completed. Only fear is she is so good one of the other agencies will poach her, because if I was them I would.
4/5
TrustpilotKerry dunmall
Jacksons as a whole not too pleased with Until thankfully I got a great new property manager who has definitely made a huge difference. Kerry Dunmall has been a star so far. She’s polite and has gone above and beyond in helping with any issue that has come up. Truly hope that she remains my first contact.
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish! The sales team were lightning fast to respond to queries and kept us updated at all times. I would have no hesitation in recommending Jacksons to anyone wishing to sell their house.
Dear Deane, Thank you for taking the time to leave a lovely review regarding our sales team. Kind regards, Sarah, Customer Relations Team
5/5
Google2nd time renting through Jacksons and would honestly say they go over and above to help !
5/5
TrustpilotHelen and her team were absolutely…
Helen and her team were absolutely amazing. Thoroughly professional service and would use again in a heartbeat.
Dear Jamie, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotNothing was too much trouble....
The entire team at Jacksons were fantastic in finding me a new tenant and Jamie Nash was extremely helpful with organising trades people to carry out some routine repairs to my flat. He went out of his way to find the cheapest quote for me, very professional and nothing was too much trouble. Thoroughly recommend Jacksons.
5/5
TrustpilotReally impressive service
Really impressive service - highly recommend Kirk who is very helpful and proactive!
Thank you for taking the time to leave a 5 star Trustpilot. Kirk will be thrilled to read your kind words. Kind regards, Sarah Tranter, Customer Relation Team
5/5
TrustpilotGreat experience
I have been very impressed by Kirk Smith who is just taking over from my former estate agent. In a very short time, he has been able to identify perfectly what we are looking for and has been very helpful. We are still in the process of looking for something but Jacksons has been the best from far! Would highly recommend.
Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotRegular communication and updates.
Dear Stuart, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotKirk has been a fantastic help in…
Kirk has been a fantastic help in helping me find a property!
Dear Sam, we are thrilled to see your service was worthy of 5 stars. Thank you for taking the time to leave a great review. All the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWhile i was looking for a place to let I met Jacksons. In the end i did not rent from them but they have been very helpful and they understand what you exactly need. While no one was was helping us, Harry was there for us. He was really kind and helpful.
5/5
TrustpilotJames Castleman was a pleasure to deal…
James Castleman was a pleasure to deal with and extremely helpful.
Dear Carter. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotMy property has been managed by…
My property has been managed by Jacksons for the last 15 years and it has always been a positive and professional experience. Michael has managed my property over recent years and his support and professional approach has been excellent. Thank you
Dear Mike, Thank you for taking the time to leave a lovely review regarding Michael. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotComplaint about manager
Extremely rude manager ‘Jay’ who speaks over you and won’t let you speak. Try’s to belittle you and shut the conversation down without wanting to really understand about the real problem of a tenant causing problems.
Dear Catherine, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@jacksonsestetaagents.com. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotJames was extremely professional and…
James was extremely professional and helpful during my recent viewings.
Thank you for leaving a wonderful 5 star Trustpilot. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotHighly recommend
Highly recommend. Olivia Navarro was excellent! Very professional and informative!!
Dear Fiona, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotThank you again for all of Jackson’s Lettings Streatham
Thank you again for all of your marvellous help and we really appreciate you for going above and beyond the call of duty. It is a joy to work with you.With huge thanks
Dear Toni, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotJamie Nash has been our property…
Jamie Nash has been our property manager and we have been very pleased with his continuous updates and reassurance that he is looking into our property concerns. We are still waiting to hear back from our landlord on a few things but hoping Jamie will be able to continue to chase. Thanks!
5/5
TrustpilotGreat!
I've been renting a property via Jacksons for over 2 years now. This is the first time I dealt with Jess Steer (property management) and have to say it's been the best experience so far - maintenance issues were resolved in no time and she kept me updated throughout the process.
5/5
TrustpilotExcellent Service
Excellent ServiceMatt Blomeley at the Wandsworth Branch has been very professional and pro-active in helping me manage my rental property which included dealing with some very out-of-the ordinary issues and has done so in a very effective manner. I would recommend Jacksons and Matt for any of your property related requirements.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jacksons Property Services's Croydon office has 308 reviews across three platforms: 27 on Google, 1 on Yell, 280 on Trustpilot (across the whole business).
Jacksons Property Services Croydon is rated 4.4 out of 5 across all 308 reviews, and 3.9 out of 5 on Google from 27 reviews.
Jacksons Property Services Croydon, 82-84 South End, Croydon, CR0 1DQ, CR0 1DQ.
