Jacksons Property Services reviews

★★★★★ 5/5

Trustpilot

Excellent Helpful Staff, Great Service

We’ve been using Jackson’s to let and manage our 2 properties for years. They even helped us with the original purchases. We live abroad now and it’s a huge reassurance to know that the situation is well taken care of, and we have never had a long gap between tenancies. Paul Rooney has been working with us since the start and has always looked after us, and all the members of the team we come into contact with are always very helpful, professional and prompt. Tia Blackmore, Renee Carty and Gesell Vasquez have been great in helping with lots of things to do with a recent flat purchase and rental. I’d like in particular to commend two members of staff though. Kimberley Rockcliffe has helped us with the letting and management of our original family home for many years now, and has always remained a true professional, even when we’ve had to deal with tricky tenants, she has been an impeccable liaison and smoothed over and tensions and helped to resolve issues. And more recently, Aimee Raval has been our number one contact. As you can see, I have dealt with many staff members at Jackson’s, over many years. Aimee Raval stands out as someone of exceptional and deserves special mention. She is always bright and friendly in her communications, is impressively prompt with her updates, replies and on actioning things that need to be booked in or resolved, and both warm yet eminently professional, and also proactive in anticipating things which might need to be considered. It has made the experience of letting our property far less stressful knowing that she is managing things for us, as I have absolute confidence she is on top of the situation, and manages to hold both the best interests of the tenants, and us as the landlords in mind. It’s an absolute pleasure dealing with her, and a great reassurance to have her acting as our liaison.

Jessica · 11 May 2026

★★★★★ 5/5

Trustpilot

Gianna and the team at Jackson’s

Gianna and the team at Jacksons have been incredibly helpful from the moment we first got in touch to arrange viewing. Gianna is always quick to respond, proactive, and goes above and beyond to find solutions whenever any issues arise. Ghigo has also been extremely helpful, and it's reassuring to know that he's available to assist should any problems come up. Overall, we've had a great experience and would highly recommend the team at Jacksons.

Chantal · 2 June 2026

★★★★★ 5/5

Trustpilot

Recently sold two properties in Balham

I recently sold two properties in Balham. Tom Dabell (Senior Sales Consultant) and his team were very knowledgeable of the area and were able to give good advice. Tom was most helpful and kept a close eye on progress and feedback. Kelly Sims (Manager) also acted as a liaison person between Jacksons and the purchaser. I had not experienced this service before but found it really smoothed the way forward and certainly helped to speed up the sale process. Well done Jacksons!

Julia · 15 April 2026

★★★★★ 5/5

Trustpilot

Go above and beyond

My review relates specifically to my property manager Aimee Raval, who recently went above and beyond to help me with an administrative issue. The issue required my tenants to drop something to the Jacksons office, and when they were unable to do this, Aimee kept in regular contact with me, and eventually went to the property herself to fix the issue and saved me a lot of stress. I can't thank her enough for how helpful she was, and continues to be in her role.

Susie · 7 April 2026

★★★★★ 5/5

Trustpilot

Great team, great service

The Earlsfield team have been great throughout our tenancy and in arranging everything before and after we moved. They are very attentive and friendly, and responded quickly to all our queries. We’d especially like to thank Martina and Tanai for their support.

Tia · 24 June 2026

★★★★★ 5/5

Trustpilot

When I first moved in

When I first moved in, I experienced a few hiccups in the flat that made it slightly difficult to fully settle in and feel at home. Tanai was incredibly kind, responsive, and efficient in handling all my back-to-back requests, no matter the issue. Thanks to her consistent support and professionalism, I now truly feel at home.

Mwng · 4 March 2026

★★★★★ 1/5

Trustpilot

Appalling service, 0 communication, disgusting cleanliness of home

Our experience with Jackson’s Estate Agents has been incredibly disappointing from the start. We were so excited to move into our first home together, but unfortunately Jackson’s and the landlord have completely ruined what should have been a really special experience.

Madeline · 25 May 2026

★★★★★ 5/5

Trustpilot

Great services in Streatham

Have been working with Jackson for some time now and they have been great at all the services provided as letting agency and for sale/buy queries. They know the market well and always helpful with queries. Highly recommend them, especially Emma from the rental team.

Vibha · 11 March 2026

★★★★★ 3/5

Trustpilot

They changed agents on the middle of…

They changed agents on the middle of the transaction which is according to them normal but after completion I sent numerous emails asking about issues on the property and no one is replying? These are not major problems but need to be answered by the sellers. I understand after completion you don’t have responsibility but there is at least one week you reply? Confussed as they did send an email when I moved asking for water meter and never came back. Not great. Sort your team out.

Marianela · 15 May 2026

★★★★★ 5/5

Trustpilot

It worked out well with Jacksons

After working for three months with my builder and spending a lot of money to get my rental flat in SW16 in good order I entrusted it to Jackson’s rental team . As Alex Bland said “we are good at matching people up “ ( landlords and tenants) Thankyou to Paul Rooney and his team of whom I met three attentive polite and helpful rental agents . I had plenty of opportunity to ask questions and there is a lot of compliance to understand all of it taken step by step during the journey to find a tenant . Thankyou for all the viewings and to Alex in particular who matched my garden flat to two lovely applicants. Thankyou to Alex for injecting the sense of humour that was so helpful in sometimes what seemed a stressful time along with the utmost patience and professionalism . Thankyou for the attention to detail you gave to my documents and ensuring their compliance. And for always taking calls and working what seemed like late hours in the office . I would highly recommend Jackson’s estate agents .

Valerie · 6 December 2024

★★★★★ 5/5

Trustpilot

Rai Gega was extremely helpful…

Rai Gega was extremely helpful throughout the tenancy swap process. Communication was excellent, with prompt responses to my questions and regular updates throughout. The whole process was handled professionally and efficiently, making what could have been a stressful experience much smoother. Thank you for all your help and support.

Sophie · 10 July 2026

★★★★★ 5/5

Trustpilot

We've had a great experience recently…

We've had a great experience recently with Aimee Raval managing our property. Since December specifically when our oven broke, Aimee made sure we were sorted with a brand new oven promptly in time for Christmas which was a life saver! Great and friendly communication at all times, Aimee has been super reliable so a big shout out to her! Thank you!

Grace · 2 April 2026

★★★★★ 5/5

Trustpilot

Tia Blackmore has been great in dealing…

Tia Blackmore has been great in dealing with a very difficult tenant and assisting with trying to recovery unpaid rent!

S · 14 May 2026

★★★★★ 5/5

Trustpilot

Thank you Puneet and Martina!

I've been using Jacksons as my letting agent for my portfolio for many years now. I am really impressed and grateful to Puneet Mann and Martina Brooks-Davidson for their help in solving a complicated and urgent deposit claim matter recently. Their involvement meant that I didn't have to go through the pain of the Deposit Scheme tribunal. If everyone could be as responsible and quick-thinking as they were, my life would be so much easier! Thank you very much.

Li · 30 January 2026

★★★★★ 1/5

Trustpilot

Poor experience with house sale

I don't usually write reviews, but unfortunately we had various issues with Jacksons throughout the whole house sale process that it's important to share:1) Initially received a letter that a specific couple were interested in the house; this never came to fruition and was just to get themselves through the door;2) House was initially valued extremely unrealistically, again, to try to lure clients in; bear this in mind if you get given a high valuation from Jacksons Streatham - within a week they recommended reducing the price by 9% just prior to going live, and 2 weeks after that they tried to get us to reduce a further 7%. Once we had a sale agreed (which was actually above the price they were trying to reduce it to for a quick sale), they refused to mark the property as 'sold' on Rightmove, instead, they increased the price on Rightmove so that when they take their marketing brochures to new potential clients, they can pretend they got a higher price for the property than they did;3) I was in for one of the viewings and the agent did not give the potential buyer any information about the house except 'this is the kitchen, this is the bathroom' - we had given Jacksons a lot of information about the property, including the architectural designs for potential loft conversion which we left on display - the agent didn't even mention this key information (or any other information) to the viewer. On another viewing, I heard a different agent telling the potential buyer that the house had planning permission to go into the loft (this was false information - we had only ever told Jacksons that it had architectural designs, so they send misleading messages to potential buyers);4) No 'for sale' board was ever put up outside the house - only a 'sold' sign once it was sold;5) Jacksons Streatham had one of our keys to let buyers in, but on 2 occasions they didn't have the key and required us to be home because it wasn't appropriately kept in the office (apparently was in another agents car) - we were concerned the key had been lost;6) Our photos were rather poor. Additionally, we have a very new and modern bathroom which is a great selling point on the property - we were told that we couldn't have a bathroom photo on our ad as that's Jacksons policy - I've subsequently seen various other Jacksons ads that do indeed have a bathroom photo (clearly they didn't want to pay for photos to be redone when the bathroom had been missed);7) When we got an offer on the property, I responded on a phone call with a higher counter offer. Jacksons were pushing back saying not to do this and to accept the offer, however, I said no we would like to put forward the counter offer which my husband and I had agreed. Moments later Jacksons called my husband rather than the buyer, undermining me, trying to get him to accept the offer. Of course, my husband had the same view as me and the agent had to put forward our counter, which actually got accepted.8) When discussing all my issues with a friend, I found out that they were also having significant issues with Jacksons and were thinking about taking legal action - so seems to be a common theme...

Stacey · 12 February 2024

★★★★★ 5/5

Trustpilot

I dealt with Rai Gega throughout my…

I dealt with Rai Gega throughout my tenancy exchange with a property. She is a credit to Jacksons and her assistance throughout was always prompt and helpful ensuring the process all went efficiently and smoothly.

Veronica · 10 July 2026

★★★★★ 5/5

Trustpilot

Great service from Jacksons, and Claudia.

Have not used Jackson's before, but may I say, Claudia has been excellent. Going above and beyond what I would normally expect from an agent... So, full marks.

Ro · 19 December 2025

★★★★★ 5/5

Trustpilot

Change to tenancy

James Englefield is kind, direct, and quick to respond to all enquiries.

Spatel · 29 April 2026

★★★★★ 5/5

Trustpilot

The Property Management Team at Jackson Real Estate

The Property Management Team at Jackson have been very helpful with regards to the management of my rental property in London. They were very thorough with helping me prepare the property and ensure that everything was compliant with the UK laws and ready for the tenants to move into the flat.

Anita · 27 May 2026

★★★★★ 5/5

Trustpilot

Chayanne has been very helpful with all…

Chayanne has been very helpful with all our queries, which have been dealt with very promptly. She is well mannered and a pleasure to speak to, when dealing with our queries.

Shernewalkeryahoo.com · 22 August 2025

★★★★★ 5/5

Trustpilot

Feels like family

Ι have been renting in Streatham for 12 years!It's really the first time after the team of Jackson's helped me rent a new flat to make it at home that everything went so smoothly!I moved into a flat that has an amazing landlord and the whole team, especially Jade are so polite, efficient, responsive and accountable,ready to assist with whatever we might need!!!Cannot thank Jade and the team for helping us every time!Vasiliki

Vasiliki · 13 October 2023

★★★★★ 5/5

Trustpilot

Rang and spoke to Chayanne who was very…

Rang and spoke to Chayanne who was very polite and professional and her knowledg on properties was phenomanal. Pleasure to speak to and helped me with all my questions.

Colls · 22 August 2025

★★★★★ 5/5

Trustpilot

Gesell was very easy to contact

Gesell was very easy to contact, helpful with every single question we’ve had, sorry you had to deal with us, very appreciated with her services, thank you

Sebastian · 22 August 2025

★★★★★ 5/5

Trustpilot

Perfect communication

Gesell made our whole process smooth and easy. The communication was top tier and kept me up to date with everything. I’d highly recommend the agency.

Barbara · 22 August 2025