Jacksons Property Services Croydon reviews

★★★★★ 5/5

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We had

Jackson’s Wandsworth manage our flat and have been such an enormous support for us providing real personal care for both us the landlords and our tenants. Recently we had to apply for a HMO licence which the licensing team dealt with along with our usual point of contact Abbe Lord, who I really feel I can call anytime and get sound advice, which is much appreciated as she has been such a constant from the day we signed with Jackson’s. Lara brown was as exceptional in her communication with us throughout the process, this was really helpful as these things can be quite stressful, Lara is proficient and professional which made me feel at ease with the process. We feel very lucky to have such a team of experienced, friendly, professionals supporting us. Keep up the good work !

LAL · 20 August 2026

★★★★★ 2/5

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I found that the organisation didn’t…

I found that the organisation didn’t communicate between their letting and property management teams, leading to terrible advice and recommendations which caused me financial loss and stress. Some property manager are not very experienced, though that varies, and they are very unclear about what is and isn’t included. Lots of hidden fees and they’re just not very helpful. My final property manager Tanai was much better, professional and quick to respond. the rating would be higher if all of the property managers were like her

Claire · 24 June 2026

★★★★★ 1/5

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Appalling service, 0 communication, disgusting cleanliness of home

Our experience with Jackson’s Estate Agents has been incredibly disappointing from the start. We were so excited to move into our first home together, but unfortunately Jackson’s and the landlord have completely ruined what should have been a really special experience. We were handed the property in a completely unacceptable condition, mould under all the kitchen cabinets and along the bedroom wall, drill holes throughout the walls, heavy scuff marks everywhere, and filthy floors. Before moving in, we were assured that the previous tenant had arranged for a deep clean. What makes this even more frustrating is that the “previous tenant” was actually the landlord. We were also told that the agency had visited the property and confirmed the cleaning was due to take place. This turned out to be completely untrue. On move-in day, after repeatedly calling to ask why the property had clearly not been cleaned, we were eventually told that the landlord had only moved out late the night before and that no deep clean had taken place at all. We felt completely misled and had to arrange our own cleaning service since they couldn’t get someone round for over two days. They told us to simply “go stay with family” or “book a hotel” that wouldn’t be reimbursed by them. Almost a month later, many of these issues still haven’t been resolved. Communication has been dire, with constant delays and promises that never materialise. We’ve been told multiple times that compensation would be arranged, including a refund of our cleaning service, only to later be told that the payment had supposedly been “rejected” by our bank during processing, which only added to our concerns and frustration. We also only found this out after a week had gone by with no payment and no communication - we had to call multiple times. Because these issues have dragged on for so long, we’ve been unable to decorate properly or even feel comfortable having people round. What should have been an exciting milestone has instead become stressful and exhausting. After paying to move into a home that was nowhere near the standard we were promised, we genuinely feel robbed of the experience and service we expected. Overall, the lack of honesty, poor property standards, and failure to take responsibility have made this an extremely upsetting and frustrating experience. We expected professionalism, transparency, and basic standards of care, but unfortunately received none of those. Appalling service.

Madeline · 25 May 2026

★★★★★ 5/5

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Excellent Helpful Staff, Great Service

We’ve been using Jackson’s to let and manage our 2 properties for years. They even helped us with the original purchases. We live abroad now and it’s a huge reassurance to know that the situation is well taken care of, and we have never had a long gap between tenancies. Paul Rooney has been working with us since the start and has always looked after us, and all the members of the team we come into contact with are always very helpful, professional and prompt. Tia Blackmore, Renee Carty and Gesell Vasquez have been great in helping with lots of things to do with a recent flat purchase and rental. I’d like in particular to commend two members of staff though. Kimberley Rockcliffe has helped us with the letting and management of our original family home for many years now, and has always remained a true professional, even when we’ve had to deal with tricky tenants, she has been an impeccable liaison and smoothed over and tensions and helped to resolve issues. And more recently, Aimee Raval has been our number one contact. As you can see, I have dealt with many staff members at Jackson’s, over many years. Aimee Raval stands out as someone of exceptional and deserves special mention. She is always bright and friendly in her communications, is impressively prompt with her updates, replies and on actioning things that need to be booked in or resolved, and both warm yet eminently professional, and also proactive in anticipating things which might need to be considered. It has made the experience of letting our property far less stressful knowing that she is managing things for us, as I have absolute confidence she is on top of the situation, and manages to hold both the best interests of the tenants, and us as the landlords in mind. It’s an absolute pleasure dealing with her, and a great reassurance to have her acting as our liaison.

Jessica · 11 May 2026

★★★★★ 5/5

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Gianna and the team at Jackson’s

Gianna and the team at Jacksons have been incredibly helpful from the moment we first got in touch to arrange viewing. Gianna is always quick to respond, proactive, and goes above and beyond to find solutions whenever any issues arise. Ghigo has also been extremely helpful, and it's reassuring to know that he's available to assist should any problems come up. Overall, we've had a great experience and would highly recommend the team at Jacksons.

Chantal · 2 June 2026

★★★★★ 5/5

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Recently sold two properties in Balham

I recently sold two properties in Balham. Tom Dabell (Senior Sales Consultant) and his team were very knowledgeable of the area and were able to give good advice. Tom was most helpful and kept a close eye on progress and feedback. Kelly Sims (Manager) also acted as a liaison person between Jacksons and the purchaser. I had not experienced this service before but found it really smoothed the way forward and certainly helped to speed up the sale process. Well done Jacksons!

Julia · 15 April 2026

★★★★★ 5/5

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Go above and beyond

My review relates specifically to my property manager Aimee Raval, who recently went above and beyond to help me with an administrative issue. The issue required my tenants to drop something to the Jacksons office, and when they were unable to do this, Aimee kept in regular contact with me, and eventually went to the property herself to fix the issue and saved me a lot of stress. I can't thank her enough for how helpful she was, and continues to be in her role. I am incredibly grateful that is managing my property.

Susie · 7 April 2026

★★★★★ 5/5

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Great team, great service

The Earlsfield team have been great throughout our tenancy and in arranging everything before and after we moved. They are very attentive and friendly, and responded quickly to all our queries. We’d especially like to thank Martina and Tanai for their support. We’d definitely recommend Jacksons to anyone looking to move in London.

Tia · 24 June 2026

★★★★★ 4/5

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Refurb project excellent management

Ana Tonial has been great to work with . Jacksons are my agent as I rent my flat out whilst I'm living overseas. Ana managed a refurb project for me. She provided cear communication, actions were followed up quickly, Ana was very patient and flexible when things changed and I appreciated her advice through the process. Thank you so much Ana, it's good to know my place is in good hands.

Ruth · 15 November 2025

★★★★★ 5/5

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When I first moved in

When I first moved in, I experienced a few hiccups in the flat that made it slightly difficult to fully settle in and feel at home. Tanai was incredibly kind, responsive, and efficient in handling all my back-to-back requests, no matter the issue. Thanks to her consistent support and professionalism, I now truly feel at home.

Mwng · 4 March 2026

★★★★★ 2/5

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Dear Manager,

Dear Manager, I am writing to make a formal complaint about the service I have received from Jackson's Estate Agent. I instructed your agency to let my property and provided all the documents that were requested. I also signed the tenancy agreement, and everything appeared to be in order. A tenant moved into the property a week later, and I believed the process had been completed successfully. However, after the tenant had moved in, I received a message from your office stating that you now require additional paperwork and that my rental income will be withheld until these documents are provided. I find this completely unacceptable. At no point before the tenant moved in was I informed that further documentation would be required. If these documents were essential, they should have been requested before the tenancy commenced, not afterwards. It is unreasonable to change the requirements after the process has been completed and then withhold money that is rightfully mine. The property belongs to me, and I have fully cooperated with your agency throughout the letting process. I am extremely disappointed by the lack of communication and the poor standard of service I have received. I request a full explanation as to why these additional documents were not requested earlier and ask that my rental payments be released without any unnecessary delay. I would appreciate a prompt response and a satisfactory resolution to this matter. Yours faithfully, Achira perera.

Achira · 3 August 2026

★★★★★ 5/5

Trustpilot

Great services in Streatham

Have been working with Jackson for some time now and they have been great at all the services provided as letting agency and for sale/buy queries. They know the market well and always helpful with queries. Highly recommend them, especially Emma from the rental team.

Vibha · 11 March 2026

★★★★★ 1/5

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As a first-time buyer

As a first-time buyer, I found the experience with this estate agent extremely disappointing and unnecessarily stressful. Throughout the process, I felt constantly pressured and misled. I was repeatedly told that the seller was considering putting the property back on the market, with this threat raised multiple times, which created a great deal of anxiety. Information provided about the seller's position often turned out to be inaccurate, making it difficult to trust what I was being told. The communication was poor and, at times, unprofessional. My solicitor's details were shared without my consent, and when I requested to rearrange my survey so that I could have another viewing first, I was told this wasn't possible. The survey then proceeded without my approval, leaving me feeling completely ignored in a process where I was making one of the biggest financial commitments of my life. Rather than guiding and supporting a first-time buyer, the agent added unnecessary stress at every stage. I often found interactions to be rude and dismissive, and the overall experience significantly detracted from what should have been an exciting milestone. I would not choose to use this estate agent again and would encourage other buyers, particularly first-time buyers, to carefully consider their options.

Becca · 5 June 2026

★★★★★ 3/5

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They changed agents on the middle of…

They changed agents on the middle of the transaction which is according to them normal but after completion I sent numerous emails asking about issues on the property and no one is replying? These are not major problems but need to be answered by the sellers. I understand after completion you don’t have responsibility but there is at least one week you reply? Confussed as they did send an email when I moved asking for water meter and never came back. Not great. Sort your team out.

Marianela · 15 May 2026

★★★★★ 5/5

Trustpilot

It worked out well with Jacksons

After working for three months with my builder and spending a lot of money to get my rental flat in SW16 in good order I entrusted it to Jackson’s rental team . As Alex Bland said “we are good at matching people up “ ( landlords and tenants) Thankyou to Paul Rooney and his team of whom I met three attentive polite and helpful rental agents . I had plenty of opportunity to ask questions and there is a lot of compliance to understand all of it taken step by step during the journey to find a tenant . Thankyou for all the viewings and to Alex in particular who matched my garden flat to two lovely applicants. Thankyou to Alex for injecting the sense of humour that was so helpful in sometimes what seemed a stressful time along with the utmost patience and professionalism . Thankyou for the attention to detail you gave to my documents and ensuring their compliance. And for always taking calls and working what seemed like late hours in the office . I would highly recommend Jackson’s estate agents .

Valerie · 6 December 2024

★★★★★ 5/5

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Rai Gega was extremely helpful…

Rai Gega was extremely helpful throughout the tenancy swap process. Communication was excellent, with prompt responses to my questions and regular updates throughout. The whole process was handled professionally and efficiently, making what could have been a stressful experience much smoother. Thank you for all your help and support.

Sophie · 10 July 2026

★★★★★ 5/5

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We've had a great experience recently…

We've had a great experience recently with Aimee Raval managing our property. Since December specifically when our oven broke, Aimee made sure we were sorted with a brand new oven promptly in time for Christmas which was a life saver! Great and friendly communication at all times, Aimee has been super reliable so a big shout out to her! Thank you!

Grace · 2 April 2026

★★★★★ 5/5

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Tia Blackmore has been great in dealing…

Tia Blackmore has been great in dealing with a very difficult tenant and assisting with trying to recovery unpaid rent!

S · 14 May 2026

★★★★★ 5/5

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Thank you Puneet and Martina!

I've been using Jacksons as my letting agent for my portfolio for many years now. I am really impressed and grateful to Puneet Mann and Martina Brooks-Davidson for their help in solving a complicated and urgent deposit claim matter recently. Their involvement meant that I didn't have to go through the pain of the Deposit Scheme tribunal. If everyone could be as responsible and quick-thinking as they were, my life would be so much easier! Thank you very much.

Li · 30 January 2026

★★★★★ 1/5

Trustpilot

Aggressive on fees

My experience was that the focus was almost entirely on fees rather than service. From the outset there was strong pressure to sign contracts, followed by continued pressure to pay additional charges. I was also presented with documentation and demands that appeared designed primarily to secure commission, rather than to deal fairly with the end of the tenancy. The service itself was extremely disappointing. In several instances, costs were added without prior discussion or clear approval, which I found unacceptable. Communication was rigid and dismissive when concerns were raised. The internal complaints process felt ineffective and appeared to go nowhere, leaving me with no option but to escalate the matter to The Property Ombudsman. Overall, a very negative experience. I would advise others to proceed with caution and read everything very carefully.

Natella · 9 January 2026

★★★★★ 5/5

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Great service from Jacksons, and Claudia.

Have not used Jackson's before, but may I say, Claudia has been excellent. Going above and beyond what I would normally expect from an agent... So, full marks. Keep up the goodwork

Ro · 19 December 2025

★★★★★ 1/5

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Poor experience with house sale

I don't usually write reviews, but unfortunately we had various issues with Jacksons throughout the whole house sale process that it's important to share:1) Initially received a letter that a specific couple were interested in the house; this never came to fruition and was just to get themselves through the door;2) House was initially valued extremely unrealistically, again, to try to lure clients in; bear this in mind if you get given a high valuation from Jacksons Streatham - within a week they recommended reducing the price by 9% just prior to going live, and 2 weeks after that they tried to get us to reduce a further 7%. Once we had a sale agreed (which was actually above the price they were trying to reduce it to for a quick sale), they refused to mark the property as 'sold' on Rightmove, instead, they increased the price on Rightmove so that when they take their marketing brochures to new potential clients, they can pretend they got a higher price for the property than they did;3) I was in for one of the viewings and the agent did not give the potential buyer any information about the house except 'this is the kitchen, this is the bathroom' - we had given Jacksons a lot of information about the property, including the architectural designs for potential loft conversion which we left on display - the agent didn't even mention this key information (or any other information) to the viewer. On another viewing, I heard a different agent telling the potential buyer that the house had planning permission to go into the loft (this was false information - we had only ever told Jacksons that it had architectural designs, so they send misleading messages to potential buyers);4) No 'for sale' board was ever put up outside the house - only a 'sold' sign once it was sold;5) Jacksons Streatham had one of our keys to let buyers in, but on 2 occasions they didn't have the key and required us to be home because it wasn't appropriately kept in the office (apparently was in another agents car) - we were concerned the key had been lost;6) Our photos were rather poor. Additionally, we have a very new and modern bathroom which is a great selling point on the property - we were told that we couldn't have a bathroom photo on our ad as that's Jacksons policy - I've subsequently seen various other Jacksons ads that do indeed have a bathroom photo (clearly they didn't want to pay for photos to be redone when the bathroom had been missed);7) When we got an offer on the property, I responded on a phone call with a higher counter offer. Jacksons were pushing back saying not to do this and to accept the offer, however, I said no we would like to put forward the counter offer which my husband and I had agreed. Moments later Jacksons called my husband rather than the buyer, undermining me, trying to get him to accept the offer. Of course, my husband had the same view as me and the agent had to put forward our counter, which actually got accepted.8) When discussing all my issues with a friend, I found out that they were also having significant issues with Jacksons and were thinking about taking legal action - so seems to be a common theme...

Stacey · 12 February 2024

★★★★★ 5/5

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I dealt with Rai Gega throughout my…

I dealt with Rai Gega throughout my tenancy exchange with a property. She is a credit to Jacksons and her assistance throughout was always prompt and helpful ensuring the process all went efficiently and smoothly.

Veronica · 10 July 2026

★★★★★ 5/5

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Change to tenancy

James Englefield is kind, direct, and quick to respond to all enquiries.

Spatel · 29 April 2026