Jacksons Property Services Croydon reviews

★★★★★ 5/5

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Helen Cerpnjak & Sophie Doughty in Balham were great

I have been a client of Jackson’s for over 10 years and the high standard received by them has been second to none.Recently having sold a flat in DuCane Court in Balham, from the moment Helen Cerpnjak came to value it she was professional, friendly, honest and provided details of similar properties they had sold to back up her valuation.They team quickly got to work organising viewings and secured an offer to which I declined. Back to work they went with gusto and along came another buyer who’s offer I accepted.Sophie Doughty did a fabulous job in progressing the sale and was polite and efficient though out and always getting answers when she said she would. Helen was always on hand too until the day keys were handed over.These guys are the best and would highly recommend.

Phil · 5 July 2021

★★★★★ 5/5

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I would highly recommend Jacksons - Sophie Doughty

I would highly recommend Jacksons. From start to finish they made the process very easy. In particular the level of engagement throughout the process with Sophie Doughty was excellent. Sophie provided advice and guidance of how to overcome difficulties ending in a successful sale of the property in a short period of time. I would happily refer any sellers to the office. Thank you Sophie it has ben a pleasure working with you.

E · 16 February 2022

★★★★★ 1/5

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Incompetent at best

Incompetent at best, crooks at worst.As a tenant renting a Jacksons property, I have never found them to be anything short of useless and money-grubbing. Bear in mind, folks, that Jacksons get more money from landlords if they manage to drive you out of the property so they can re-list it. Myriad problems with the property have been reported and ignored, the letting agents cause constant miscommunication with late contracts, and on several occasions, lying to us about our rights as tenants. KNOW YOUR RIGHTS AND AVOID LIKE THE PLAGUE

Molly · 20 November 2024

★★★★★ 5/5

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Landlord with Jacksons 18 years - very happy

I've been a landlord with Jacksons for 18 years. I've always had great service from their rental people - I have recently had dealings with Scarlett C, who has been polite, explained everything simply and clearly, and has always got back to me promptly. Very happy.

Tony · 22 July 2026

★★★★★ 1/5

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Lots of talk, no real action or results.

I honestly don’t know where to start with this lot after wasting 4 months on the market with these amateurs and lost opportunities for properties. I instructed Jacksons to sell my property and from the get go they used every stereotypical real estate agent tactic to get my instruction, threw in lots of buzz words/phrases, but got no results. They over valued my property claiming “record breaking sales” then offered long contract terms, fairly high fees and a “massive database”, weekly updates, etc I was pretty skeptical about their valuation, but I managed to negotiate them down on the contract length and fees without much argument, but that’s probably where I should have spotted the trap. After the first week I had a viewing, but as I predicted the price set was far too high and the buyer went for another property. After that we had barely any viewings and after I threatened to use my cooling off period to cancel the contract, they promised to “up the ante” on my property to prove their worth and "flood the property with viewings". Unfortunately all of those viewings were a waste of time because every single piece of feedback was “lower the price” OR “I’m looking for a garden”; I mean why are you bringing people who are looking for a feature I didn’t have? What a waste of time and not only that, I had to chase them to get feedback despite the promises of weekly feedback. In retrospect, I felt that Jacksons’ agents were young, inexperience and handed a pretty tough situation by their business development people who focus on signing people up no matter what without any consideration for the impact on lives. It's just all about that commission and the classic tactic of “get them in with some wild valuation, sign them up and haggle down the price since they're stuck with us”. After handing in my notice I went to a different agent and my property sold in 2 weeks, and now I’m happy in my new home. The difference was the new agent didn’t bs me, offered realistic and useful advice, brought in real buyers and actually had a team of experienced agents who got things done. Interestingly, Jacksons sent me an unsolicited marketing email saying “more record prices being achieved near you!”. The cheek of them sending an email to me after all this, and I didn’t even opt in for marketing emails nor does it have an unsubscribe link, which goes to show the type of agents they have. To close, AVOID Jacksons and don't fall for their tricks. You'll save yourself alot of time and stress.

L · 24 August 2024

★★★★★ 5/5

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Great experience

I had a fantastic experience buying my first property through Jacksons Balham. Sophie was extremely proactive in keeping me updated with each stage of the purchase, and provided helpful advice and support throughout the process supported by her years of industry experience. I would certainly recommend Jacksons and particularly Sophie to anyone looking to buy or sell a property in the area.

Yvie · 15 May 2022

★★★★★ 5/5

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Shine and team at the Balham Branch are…

Shine and team at the Balham Branch are responsive and professional in all interactions with me. They effectively stay across all aspects of my property management and keep me updated throughout, as well as tend to any of my requests in a can do attitude manner.

Steph · 27 October 2023

★★★★★ 5/5

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Neve Fitzgerald

We have been in contact with Neve Fitzgerald from the Earlsfield office from the outset of our transaction to buy a property in Earlsfield. She has been superb to deal with, attending efficiently to any queries whilst linking effectively with all parties. We are very satisfied with Neve and would thoroughly recommend her. Thanks Neve. Jackie and Julian

Jacqueline · 21 October 2022

★★★★★ 4/5

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I used Jacksons as a tenant for a…

I used Jacksons as a tenant for a couple of years and had a really good experience with them. They were one of the best estate agents I've had in a long while! When we had any issues, they were usually pretty prompt at replying, and we almost always knew who our key contact was. I didn't quite give 5 stars as there was an ongoing issue with a pest infestation during our tenancy (a problem throughout the building). It was unclear who was at fault but there were long delays in communication and some things were not followed up. We left after 2 years and it was never resolved. But by and large they were professional, friendly, helpful and quick at responding. As many of us will know this makes a huge difference to your life as a tenant but is not guaranteed, so we really appreciated it!

Rebecca · 29 July 2024

★★★★★ 5/5

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Nice, helpful, hands on staff

As first time buyers Sophie Doughty at Jacksons Balham and David Hearn at Jacksons Earlsfield were wonderful in guiding us through the whole process of buying a property. They were always on hand to chat to us when inevitable hiccups occurred during the course of our property purchase and provided valuable advice and insights all the way through, highly recommended!

Fraulein_Bunt · 1 June 2022

★★★★★ 5/5

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Shernitta has been extremely helpful in…

Shernitta has been extremely helpful in organising the end of our tenant’s tenancy. She is quick to respond, flexible and goes above and beyond to make the process straightforward. Beyond this, she is both friendly and professional. She’s an asset to the team at Jackson’s.

Rebecca · 27 October 2023

★★★★★ 1/5

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Rude agent

The agent acts nice at the start, but then 'force' you to make a higher offer on the property, because 'the owner would want to sell it to me if I match other bid', meanwhile he told me more people will visit the property today. Calling me non-stop even when I told him again and again that is my final offer. He could not control his temper at the end when i refused to make a higher offer.

Jack · 19 August 2024

★★★★★ 1/5

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Incessant phone calls despite asks to stop

Incessant with phone calls. I’ve requested more than 8 times to only receive emails and not phone calls as I have been getting calls non stop during my working day. I’ve been property shopping for a long time and know what I’m looking for, so want to see pictures/location/specs in an email or online before I’d agree to view in any case, so there is absolutely nothing I need to be phoned for that I can’t pick up or follow up on via email.Despite this, I got 7 phone calls in one day from different Jackson’s agents (1 even called back a second time in the afternoon after I’d politely requested not to be contacted via phone only that morning). Each and every call I was told they would make a note on the system of my preference to only receive emails and never phone calls, which obviously never happened as the calls kept coming. I’ve also been getting duplicate emails from the same agent for the same property on multiple times. Other than blocking each number that calls, I don’t really know what to do anymore because I do want to be able to be contacted if it is specifically on a property that I have actually enquired on.Just not the countless phone calls for properties I have no intention of viewing (particularly not blindly).

Jessica · 24 June 2024

★★★★★ 5/5

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Excellent support through the selling process

Jacksons have supported us very well from start to finish of our sale. Helen, the branch manager, was great when I wasn't sure how best to manage the sale (having been with another agent previously), and Sophie was excellent managing the sales process through. She was responsive, supportive, pro-active and very patient given how long it took.Thank you all

RACHEL · 2 June 2022

★★★★★ 5/5

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Brilliant service with Jackson’s

Had a great experience with Sophie who managed our sale from offer through to completion. She was vigilant with all parties and helped with queries and enquiries to ensure the sale kept momentum. She was approachable in her manner and always at the end of the phone or email. Highly recommend Jackson’s for property sales in the area. Thank you!

Jo · 21 February 2022

★★★★★ 5/5

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well what can i say.

well what can i say.. only that Kimberley Rockliffe has been my guardian angel!!!! Always extremely professional and very helpful with all my questions (which have been numerous). I hope I'll be dealing with her for many years to come!

Denise · 22 November 2023

★★★★★ 5/5

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We have lived in our property for over…2 years

We have lived in our property for over 2 years and with any issue- big or small- Shernitta has been absolutely fantastic. She has gone above and beyond to make sure things got sorted. She is a credit to Jacksons!

C · 19 October 2023

★★★★★ 5/5

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Chayanne has been incredibly helpful…

Chayanne has been incredibly helpful and well-mannered. Always sounds like a bundle of joy on the phone. It was a pleasure speaking with her and receiving her assistance

Consumer · 22 August 2025

★★★★★ 1/5

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Shocking service provided by jacksons…

Shocking service provided by jacksons in tooting.Where to start!The day we were due to move in we turned up and the cleaners were still there. They had drenched the sofas and beds to a point where it took two days to dry out and we couldn't sleep on them. We weren't offered a apology and from the start, Jacksons were very argumentative and defensive. We were offered £100 between two to get a hotel for a night in London!We have had multiple issues with the flat all of which have yet to be fixed/refused to be fixed quoting you rented the flat as seen! these include broken tiles that slam against the building keeping us up, a broken dryer, Terrible blinds that don't block any light. After all these issues they then asked if we could drop the landlord's post over to jackson's office as they couldn't be bothered to come and collect it.Incredibly unresponsive and a nightmare to deal with!

Ryan · 14 March 2024

★★★★★ 5/5

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I had a great experience with Jacksons…

I had a great experience with Jacksons and our estate agent Katy made the process of searching for a property easy and enjoyable. She was very friendly, transparent and responsive throughout. I couldn't recommend Jacksons and Katy more. 5 Stars!

James · 23 August 2023

★★★★★ 5/5

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Highly Recommend

I started renting my flat earlier this year and Jade and the team at Jacksons have been fantastic at helping my do so. She has been attentive and proactive and I would highly recommend her (and Jacksons)!

Ali · 3 November 2023

★★★★★ 5/5

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It was great to have Bailey Gibbons…

It was great to have Bailey Gibbons from tenancy changes. She was swift with replies and she was active with communication, which is super helpful.

Nancy · 29 January 2026

★★★★★ 5/5

Trustpilot

Excellent

We’ve recently used Jackson’s for the sale of our house and would highly recommend.It was pretty stressful at times and Sophie and her team were fabulous. Always at the other end of the phone and very helpful.They enabled us to achieve a record price for the road and would certainly use them again!

S.B · 3 March 2022

★★★★★ 5/5

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Kieran McClean in Streatham sales is…

Kieran McClean in Streatham sales is polite and extremely knowledgeable! i’m confident he will help my mother in purchasing her new property. I’d also like to thank him for being so patient and friendly with her in her as she can be slightly hard of hearing. Thank you Kieran!

Saint · 15 August 2022