Jacksons Property Services Croydon reviews

★★★★★ 1/5

Trustpilot

Aggressive on fees

My experience was that the focus was almost entirely on fees rather than service. From the outset there was strong pressure to sign contracts, followed by continued pressure to pay additional charges. I was also presented with documentation and demands that appeared designed primarily to secure commission, rather than to deal fairly with the end of the tenancy.

Natella · 9 January 2026

★★★★★ 5/5

Google

Good agency, professional and swift service. Harry was very knowledgeable and helpful. Leslie was good as well, professional and clear with her communication. Thank you all for a great tenancy.

Nailah · 10 April 2026

★★★★★ 4/5

Trustpilot

Issue Management

We’ve lived in a Jackson’s managed property for 2 and a half years now and any time we’ve had an issue Shakira has been my go to person. She is pro active, efficient and always willing to get to the bottom of the issue. Would be lost without her!

Emma · 2 October 2024

★★★★★ 5/5

Trustpilot

Renting with Jacksons

We really enjoyed renting with Jackson’s. They were always very responsive and attentive and communicated the status of any issues effectively. Tia Blackmore, in particular, was an absolutely joy.

Will · 6 August 2026

★★★★★ 5/5

Trustpilot

We had

Jackson’s Wandsworth manage our flat and have been such an enormous support for us providing real personal care for both us the landlords and our tenants.

LAL · 20 August 2026

★★★★★ 5/5

Trustpilot

Great experience

The communications was great and the process was really clear. Thanks to Gesell for the patience and the constant updates when needed.

Tania · 22 August 2025

★★★★★ 5/5

Trustpilot

Sophie was awesome.

Sophie at Jacksons Balham was so amazing. We had a very long drawn out, painful sale and the only thing that made it bearable was Sophie. She made us feel like there was at least some control in the selling process and walked us through each part of the process as they continued to come up. We didn't feel supported by our solicitors at all and relied on Sophie to help us understand what was required from each party involved. She was always easy to get in touch with and was always able to help keep us calm when the stress levels were going through the roof.

MA · 31 May 2022

★★★★★ 5/5

Trustpilot

Chloe Lee is great!

Chloe Lee at Jackson’s, is really fantastic for tenancy management. Based on my experience with her she’s proactive and supportive and is always quick to respond. I could safely say she is the best tenancy manager I have had in all my years of renting :)

Solaia · 20 March 2026

★★★★★ 5/5

Trustpilot

Jacksons are a fantastic estate agent

Jacksons are a fantastic estate agent, they made the whole process of finding a rental an easy prompt experience and I would highly recommend them compared to other agents I have used in the past.

Jacinta · 11 June 2026

★★★★★ 5/5

Trustpilot

Landlord managed service

Michael Ajayi has been managing my property for many years. Michael is excellent at his role, providing a consistent professional high quality service. Michael is very responsive and capable. I would not hesitate to recommend Jacksons landlord management service as a result. On the occasions when Michael has been on holiday, the support provided by his colleagues has also been excellent.

Vickie · 8 January 2024

★★★★★ 5/5

Trustpilot

What a great service

I bought my property from Jacksons a few years ago and was so pleased with their service that I decided to use them to sell it too. The entire process has been a pleasure with the service provided by their dedicated sales support manager Sophie Doughty worthy of special mention. Sophie has been astonishingly diligent on my behalf taking on the role of terrier when liaising continuously with both teams of solicitors and the purchaser to push along the difficult and energy sapping challenges that is todays sellers (and buyers) experience. Full marks are happily awarded. Thanks for making the experience so easy.

Sid · 13 April 2022

★★★★★ 5/5

Trustpilot

Great service every step of the way

I'm a first time buyer and everyone at Jacksons was very helpful and supportive all the way through the process, from initial viewings until moving in. Thanks in particular to Sophie Doughty who went out of her way to help me. There were loads of issues with the solicitors which delayed things by several months but Sophie was always on my side and kept things moving in the right direction even when I was feeling frustrated and ready to give up on the property. Estate agents don't always have the best reputation but Sophie is one that you can trust :)

Sean · 21 February 2022

★★★★★ 5/5

Trustpilot

Thank you Jacksons (especially Sophie Doughy!)

I’m so so grateful for having had Jacksons’ support along the whole process. Sophie Doughty is an absolute star who not only helped me and the seller to keep things moving, but was many times the person I’d need to get in contact with to either seek a better understanding of things or find some calm in the midst of stressful times. Outstanding customer service, professional yet super friendly and supportive. Thank you Sophie! And thanks to the rest of the team too.

Karen · 21 February 2022

★★★★★ 1/5

Trustpilot

Bad attitude estate agent

I was surprised at there negative response to being in probate and not wanting to do a valuation. At the end of the day the house will be on the market soon enough but certainly not with this estate agent. I tried twice to get a valuation just in case it was just a bad day but same response. Certainly won't be recommending this agent to anyone.

Andrew · 25 May 2026

★★★★★ 1/5

Trustpilot

Avoid

Avoid at all costs. Very poor customer service throughout the tenancy, but particularly on vacating the property. Any opportunity to take your money, the Clapham office will - hidden fees and deductions are a constant. Incompetence is often masked with a perceived 'busyness' in their office and communication is severely lacking. Relaying false information between the landlord and tenants was a nice touch too. I won't be ever using this estate agent again.

Sam · 18 October 2022

★★★★★ 5/5

Trustpilot

Gianna

Gianna, has always been extremely helpful and resourceful in finding solutions to any issues I’ve had. She’s been timely and very clear in her communication. It’s a pleasure to work with her.

Nicholas · 28 May 2026

★★★★★ 5/5

Trustpilot

Kimberley was Amazing

Kimberley was excellent when it came to managing my property. Always quick with responses and professional.

Levi · 22 August 2025

★★★★★ 5/5

Trustpilot

Great service

Great service, Gesell was very helpful all was clear and very well informed as I expected.

Edison · 22 August 2025

★★★★★ 5/5

Trustpilot

Helpful and Responsive ...

I recently went on viewings over several weekends with Kadeem from the Jacksons Tooting branch. As it was my first time looking for something south of the river, he was very helpful and patient in answering all my numerous questions. In addition to giving me his honest opinions on the potential of each property we viewed, he also give me a helpful overview on the various parts of Tooting and the surrounding areas.Given my spec, he was able to send over various options, with potential to extend to give me the space I wanted, that I would not have known to consider.In the end, I have purchased somewhere else but nevertheless, I would highly recommend Kadeem as someone to contact if you're searching for a property in Tooting.

Eve · 9 July 2021

★★★★★ 5/5

Trustpilot

A very big THANK YOU to Jonathan Cooke…

A very big THANK YOU to Jonathan Cooke from Jacksons Balham for helping us find our dream home, we had a great experience in dealing with him. He was the first estate agent we went out for viewings with to start our search and he quickly built a clear picture of our requirements.We really appreciated he didn’t waste our time by getting us to view properties that didn’t match our criteria and eventually when the right property came on he quickly rang us and the rest is history.

Medo · 7 July 2021

★★★★★ 5/5

Trustpilot

Helen Cerpnjak & Sophie Doughty in Balham were great

I have been a client of Jackson’s for over 10 years and the high standard received by them has been second to none.Recently having sold a flat in DuCane Court in Balham, from the moment Helen Cerpnjak came to value it she was professional, friendly, honest and provided details of similar properties they had sold to back up her valuation.They team quickly got to work organising viewings and secured an offer to which I declined. Back to work they went with gusto and along came another buyer who’s offer I accepted.Sophie Doughty did a fabulous job in progressing the sale and was polite and efficient though out and always getting answers when she said she would. Helen was always on hand too until the day keys were handed over.These guys are the best and would highly recommend.

Phil · 5 July 2021

★★★★★ 2/5

Trustpilot

I found that the organisation didn’t…

I found that the organisation didn’t communicate between their letting and property management teams, leading to terrible advice and recommendations which caused me financial loss and stress.

Claire · 25 June 2026

★★★★★ 5/5

Trustpilot

I would highly recommend Jacksons - Sophie Doughty

I would highly recommend Jacksons. From start to finish they made the process very easy. In particular the level of engagement throughout the process with Sophie Doughty was excellent. Sophie provided advice and guidance of how to overcome difficulties ending in a successful sale of the property in a short period of time. I would happily refer any sellers to the office. Thank you Sophie it has ben a pleasure working with you.

E · 16 February 2022

★★★★★ 1/5

Trustpilot

Incompetent at best

Incompetent at best, crooks at worst.As a tenant renting a Jacksons property, I have never found them to be anything short of useless and money-grubbing. Bear in mind, folks, that Jacksons get more money from landlords if they manage to drive you out of the property so they can re-list it. Myriad problems with the property have been reported and ignored, the letting agents cause constant miscommunication with late contracts, and on several occasions, lying to us about our rights as tenants. KNOW YOUR RIGHTS AND AVOID LIKE THE PLAGUE

Molly · 20 November 2024