Jacksons Property Services Croydon reviews

★★★★★ 1/5

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Run away for letting with them

We had a great experience with the agency where looking for a place to rent. As soon as the lease agreement was signed it has been a nightmare and ever since...Broken shower never fixed after 1 month, major leak from roof never investigated, power outage within the flat ... Adding on top of that a messy flat with dirts , carpets and nothing clean before we moved in.And bad feeling of no one caring even though the rent is expensive.

A customer · 15 September 2022

★★★★★ 1/5

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Clapham office

Clapham office: Offer ended up falling through. Property described as share of freehold, but it was never explained that this means there is actually a lease on the property (which was only 54 years). Advertised as having planning permission for a loft extension, but the agent would not provide information about when the permission expired, even when asked (we found out from our solicitor that it was only 6 months away which was not sufficient). The manager of the agent phoned to convince us to buy anyway, which we said we would not do without extensions of the lease and the planning permission. The manager hung up mid conversation which we felt was extremely rude.

OD · 7 September 2022

★★★★★ 5/5

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Jonathon at Jacksons in Balham was…

Jonathon at Jacksons in Balham was brilliant at handling our sale this year. He dealt with it in a very professional and positive way and we are very pleased with his hard work and dedication to get the sale completed.

Polly · 7 July 2021

★★★★★ 5/5

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Peace of mind

As a landlord its always good to know that your tenants are enjoying a good experience in your property and that any issues they have are dealt with quickly and efficiently. I have been very pleased that Chayanne Williams has recently resolved the longstanding problem involving bedroom cupboard doors. I have been kept well informed throughout and I am pleased with the end result.

Mr · 8 December 2023

★★★★★ 5/5

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Exceptional customer service from…

Exceptional customer service from Shernitta Hutchinson. Her willingness to go above and beyond to ensure that my questions and concerns were addressed in a timely and efficient manner has not gone unnoticed. She has been very supportive on a number of topics, ensuring a timely response, and also being supportive of the tenant deposit dispute.Thank you to your team and Shernitta Hutchinson for the great service.

Julia · 17 October 2023

★★★★★ 5/5

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Jacksons Balham provides good service

I have been working with Jacksons Balham for over 10 years and the last few years, the service and efficiency have been greatly improved and I am very happy with it.Kimberley Rockcliffe looks after my flats for some years now and she is very caring, quick to response and professional. It seems nothing is too much trouble for her and I greatly appreciate her service.

May · 24 October 2023

★★★★★ 5/5

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gianna has been very helpful and she is…

gianna has been very helpful and she is very well mannered it was a pleasure speaking and receiving help from her

Dejnea · 22 August 2025

★★★★★ 1/5

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I would leave a zero if I could

I would leave a zero if I could. Very shady behaviour from them which wasted our time.

Edward · 30 September 2025

★★★★★ 1/5

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Very disappointing

I have been a tenant with Jason's Wandsworth branch for 3 years. I always paid my rent in time and have been responsible and calm tenant troughout. I have decided to move away due to personal circumstances early April this year. I made sure property has been professionally cleaned prior departure for quick release of deposit. I have handed the keys over 3 weeks ago now. I have 0 emails from them since regarding release of my deposit even though I requested an updated on several occasions. I also chased with their office on numerous times and most staff are not able to assist or promise return calls that never happen. I had 1 call from them last week after persistent chasing attempt stating they are waiting for landlords response and several other measly excuses. I chased this week again and they once more feeding me with same information. I am considering of taking legal actions at this point...This is not the service you should expect from major agency such as Jacksons. It seems they are very quick to demand their payment but completely opposite when they need to return it.Very disappointing!

Eve · 5 May 2022

★★★★★ 5/5

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Jackson’s Streatham rented out our 5…

Jackson’s Streatham rented out our 5 bedroom house in west norwood. The best of 4 agents we met and have provided a fast and efficient service. Highly recommend Sam Hignell and his team.

Raj · 20 January 2022

★★★★★ 1/5

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Earlsfield Jacksons - Poor communication, lack of empathy

I would not recommend Jacksons Proprty as your proprty management service, both for a landlord and tenant. We were excellent tenants, took really good care of the flat (provided some upgrades that we paid for) and garden, to then be notified that we were being kicked out on my due date (yes I was pregnant). I asked Laura, our property manager,(even begged her) to speak to the landlord and ask whether we could stay a little longer and she told us that the landlord said no and would unlikely change their mind... strange that you have to beg to get your property manager to email the landlord but anyways she did.After a lot of back and forth we managed to get to an agreement to stay longer if we paid more (ofcourse). It took months to get a correct contract to sign so we still feared something would happen and never felt at ease up until a couple of weeks before my due date.Communication was poor, we felt like dirt although like I said we were excellent tenants. We put a lot of effort to clean the property with our cleaning lady and it was cleaner than the day we moved in but we were still charged a deep clean of almost 300£.On top of that, we were charged new locks after sending the keys back because they told us one was missing but those were the ones we received. We never had the chance to check the property because before we even knew it, the locks were already being changed.. No rush to get us a proper contract and put our mind at ease, but everything for them had to be done NOW and IMMEDIATELY. Like I said, our property manager and her communication skills need a lot of work.Selfish and lack of empathy is how I would sum it up. Hope you have better luck if you have to work with them.

Margot · 28 February 2022

★★★★★ 5/5

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Reliable service

Shernitta Hutchinson has been working tirelessly to ensure a consistently reliable and trustworthy service.

Joanna · 1 November 2023

★★★★★ 5/5

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Great branch for first timers

This if my first time looking at properties and I had many concerns and worries, all of which Kieran was able to address. He was kind and attentive.

Luke · 15 August 2022

★★★★★ 5/5

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Great team at Jackson's

Great team at Jackson's. Sophie has been highly communicative during the process and was a great help to us. She was always highly responsive and delivered a great service.

Andrew · 30 March 2022

★★★★★ 4/5

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David

David has, thus far, been a helpful property manager for us - diligent, professional and communicative.

David · 26 August 2025

★★★★★ 5/5

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Shoutout to Olivia and the team

Olivia has been very patient with me during my on-off journey to get onto the market! Now that I am searching with them the team are responsive and professional

Imran · 21 February 2022

★★★★★ 5/5

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Great customer service from the team

Great customer service from the team, especially from Shernitta (our property Manager). She is simply amazing

Michelle · 22 August 2025

★★★★★ 1/5

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I wanted to book a viewing

I wanted to book a viewing. I mentioned I own a new company since April. They asked if I'm ok paying for 2 years of rent upfront because I wouldn't pass the checks. I usually mention that I have a new company to other agents and they say possibly you might need to pay 3 or up to 6 months in advance. 2 years is just outrageous. Thank you very much, but no way I will sit down 63K doing nothing. I was told that all Jackson offices have this requirement unless you have this money in savings.

MM · 28 July 2021

★★★★★ 5/5

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Jackson’s, what a lovely bunch

Jacksons have been fantastic from start to finish. Helen came to value, was extremely knowledgeable and relieved any worries I had. The whole sales team then came to meet me & run through how viewings etc would go and run through what I love about my home (a great touch) they found me a buyer and exceeded what I’d thought we would ever achieve in price! Last but not least Sophie in Sale Support did exactly that and supported me throughout the legal bit. I cannot recommend this wonderful bunch enough.

Oliver · 10 July 2021

★★★★★ 5/5

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Highly recommended

Very happy with the service we received from Jacksons Balham branch. The photos and brochure produced by Jacksons was far superior to the one produced by another agent we had used previously. The team were able to generate a lot of viewings, which were managed seamlessly and the feedback was regular and helpful.Once we accepted an offer Sophie (initially) and Harry (thereafter) were great in pushing along the solicitors on both sides and trying to finalise the sale. They were both very responsive and helpful intermediaries whenever we seemed to hit a roadblock.The only negative is the solicitors recommended by Jacksons. On both sides they were far from impressive and at times difficult to deal with, but that was probably down to how busy the market was at the time

Alistair · 6 July 2021

★★★★★ 5/5

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Five Star Shakira!

Shakira provided excellent service from start to finish during our dealings with her. She maintained regular communication and promptly addressed all our needs. It's invaluable to have someone like her who serves as an effective link between landlord and tenant. Highly recommended.

Jordan · 12 September 2024

★★★★★ 1/5

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Never again!.. Sales progression non-existent...

Yes use Jacksons if you want to find a buyer for your home. Started off well with Tristan and Lucy (both have left Tooting branch). Use them if you are then prepared to manage the whole sales progression process with your prospective buyers and rest of the chain yourself... You read that correctly. If you are expecting regular updates from an estate agent then Jacksons is not the agency for you. Jacksons, from our experience, will also tell you you have exchanged days after it has happened. And on completion day you will not hear from them.But they will chase and chase for payment pretty promptly....helps though if they actually issue you an invoice!You have been warned. I do wonder if the Jacksons owner knows how their business is been run.Tooting sales branch and Streatham "sales progression" branch....

Edith · 8 June 2021

★★★★★ 1/5

Trustpilot

absolutely horrible, how do they still have customers

first of all, this company is so incredibly rude. i called them and asked them a few questions and they just arrogantly hung up on me. when i called again, they acted as if nothing had happened. I had enquired about a property and they didnt reply to me for over a week, so i had to contact them again, just to see that the property had been let out to someone else. they didnt even bother to tell me. and what makes the other person more special than me? why did they get a reply but i got nothing. not even a message to tell me the property has been let out. the prices of the properties may seem good, but do not bother with this rude and lazy agency. absolutely horrible. ruined my day.

Al · 29 May 2021

★★★★★ 5/5

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Kim has consistently demonstrated…

Kim has consistently demonstrated efficiency and excellent communication throughout the duration of our tenancy.

Emmanuel · 22 August 2025