5/5
TrustpilotJacksons
James Brignell has been quick in responding to our queries and has helped our tenancy run smoothly.
Trusted Agent profile
Jacksons Property Services reviews
★★★★★
308 reviews across 3 platforms
82-84 South End, Croydon, CR0 1DQ, Croydon CR0 1DQ
Jacksons Property Services's Croydon office at 82-84 South End is rated 4.4 out of 5 across 308 reviews on three platforms, including 27 Google reviews rated 3.9. The 280 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMatt Blomeley has been a very kind and…
Matt Blomeley has been a very kind and polite property manager, respectful of our needs and timings.
5/5
TrustpilotEveryone we dealt with at Jacksons were…
Everyone we dealt with at Jacksons were super friendly, helpful and helped to ensure our purchase was completed on time without issue.
Agent replied · 27 December 2024
Dear Matt, Thank you for the positive feedback. We really appreciate you leaving a 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotKerry Dunmall was very helpful with…
Kerry Dunmall was very helpful with resolving teething problems and helping us settle in .
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. We were kept informed and felt supported throughout the process.
Agent replied · 27 December 2024
Dear Chris, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWe had a great experience with James
We had a great experience with James, who was friendly, polite, professional and quick to respond throughout the process.
Agent replied · 27 December 2024
We are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI have been renting with Jacksons for 2…
I have been renting with Jacksons for 2 years now and they are the best agency i had in London. It's really reassuring to have kind people that can help you out no matter what the issue is. I would definitely recommend them. My property managers - Ana and Marta are fantastic and couldn't thank them enough for all the help!
5/5
TrustpilotGreat service from Olivia
Olivia Navarro provided a great service and had the knowledge to answer all the questions I had
Agent replied · 27 December 2024
Dear Cameron, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotProperty management
Jamie N our property manager is responsive and fair to our needs as tenants responding to issues promptly and managing a resolution. It’s reassuring for us that Jackson’s have a good property management team that actually resolve issues, something that every prospective tenant should consider in their search when renting. Would definitely recommend Jacksons because of this.
5/5
TrustpilotKirk did a great job
Kirk did a great job. Very professional and knowledgeable about the property. Excellent service.
Agent replied · 27 December 2024
Dear Dan, Thank you for taking time out of your day to leave a 5 star review. We really appreciate your positive feedback. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHarry was full of great knowledge
5/5
GoogleGreat experience - they made the process of moving in smoothly and matched us with a great landlord
5/5
TrustpilotBailey Burton Review
Bailey has been very polite and helpful.
5/5
TrustpilotThe five star review is for Kerry
The five star review is for Kerry. Very attentive and keeps us well informed as to progress with resolution of a damage claim and repairs with our tenant, and dealing with the quotes. Keep up the good work (hopefully the remedial works will be sorted swiftly!) Best James & Jennie Saunders, 67 Thornbury, SW2 (Landlord)
5/5
TrustpilotAbsolutely 5 ⭐️ service!
Absolutely 5 ⭐️ service!. Ana & Marta are very helpful and very efficient with coming back to us.We really feel they are working in the best interest of the property and that they genuinely care about tenants ( us). It is just such a relief to feel we are in good hands. Thank you
5/5
TrustpilotI've had my ups and downs with…
I've had my ups and downs with Jacksons, including some incredibly poor service (they both let and manage a rental property I have in Balham) but it seems to have got a bit better of late and I'm very happy with my current property manager Kerry Dunmall who is always responsive and proactive.
1/5
TrustpilotDreadful service and management of Cara…
Dreadful service and management of Cara at Colchester branch, nasty vile bully who likes to try and belittle you and they refuse to give deposits back which means you have to take them to the Ombudsman which we won and if you Google them look at their dreadful reviews
1/5
TrustpilotUnprofessional and opportunistic.
Jackson’s engineered two gazumpings, using our offers, which had been accepted, as leverage. They were unprofessional and opportunistic and focused exclusively on money, rather than trust that should underpin a professional relationship. If you don’t want to be screwed for money, run a mile from Jackson’s.
5/5
TrustpilotJacksons - Excellent Property Management
As a landlord you rely on your your agent to manage your property and provide a high level of service for you and your tenants. This is the experience we have with James Brignell and Kerry Dunmall from the Balham branch of Jacksons. They are pro-active and deliver excellent service.
5/5
TrustpilotVery positive experience with Kirk
Very positive experience with Kirk. Tailored communications
Agent replied · 27 December 2024
Dear Guler, we are so pleased to see your experience with Kirk was a 5 star one. Thank you for taking the time to leave a great review. All the best. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotHelpful problem solving
After a couple of issues with some bedroom furniture I had reached out to Jacksons to get this replaced, after emailing a couple of times I got a reply from Matt who went about finding the best option that worked for everyone involved to go about sorting it.
5/5
TrustpilotGreat for sorting issues when you’re overseas
Jackson’s have been great for me as I live in Australia. When I had a leak in my flat which caused damage to the flat below, there were able to sort it out as I would have been unable to do anything being so far away.
4/5
TrustpilotProfessional and friendly
Jess steer has recently been my property manager.. taken over from previous colleagues who would totally ignore my phone call and email.. (So professional), polite and friendly.. very efficient with coming back to me .. she's such a star.. finally feel I am in good hands.
5/5
TrustpilotWorktop problem
I had an accident with my worktop , I was so down, jessica Steer help me , she was amazing, she sent a contractor within 2 days to have a look and give me a quote.Excellent customer service, polite, friendly and efficient .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jacksons Property Services
How many reviews does Jacksons Property Services have?
Jacksons Property Services's Croydon office has 308 reviews across three platforms: 27 on Google, 1 on Yell, 280 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Jacksons Property Services's rating?
Jacksons Property Services is rated 4.4 out of 5 across all 308 reviews, and 3.9 out of 5 on Google from 27 reviews, checked 9 October 2026.
Where is Jacksons Property Services's Croydon office?
Jacksons Property Services, 82-84 South End, Croydon, CR0 1DQ, Croydon CR0 1DQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.