Foxtons Croydon reviews

★★★★★ 5/5

Google

I highly recommend Foxtons to anyone looking to buy or rent a property in Croydon. I had the pleasure of working with Charlie Jones, who was incredibly supportive, professional, and transparent throughout the entire process. His clear communication and proactive approach made the experience smooth and stress-free.

Dhiren · 12 July 2025

★★★★★ 5/5

Google

Chelsea was absolutely fantastic during my search. She made me feel at ease and made the entire process so easy for me. The best agent I have ever met! Foxtons should be proud.

Clara · 27 October 2019

★★★★★ 1/5

Trustpilot

We moved out of the apartment over…

We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.

Myniar · 22 August 2025

★★★★★ 5/5

Google

Fantastic service by Foxton's! Salonee was extremely helpful right from organizing the viewing for me (at a short notice) to advising me on the offer and coordinating move-in. It has been great interacting with the team. Communication is always clear, transparent and timely. Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Amrutha · 26 October 2022

★★★★★ 1/5

Trustpilot

Very disappointing experience

Very disappointing experience with Foxtons due to the handling of our tenancy application.

Tam · 30 April 2026

★★★★★ 1/5

Google

I had bad experience with them They put in my contract i can move out after four months rent I stayed five months and then moved out they want it two months notice i couldn't stay for two months because i had a very bad neighbour who smoked weeds and play loud music at late night and now they asking me for August rent even so i don't live there any more!!!?

Lsma · 26 October 2021

★★★★★ 2/5

Trustpilot

We keep receiving unsolicited post…

We keep receiving unsolicited post despite the request for it to be stopped.

Simon · 17 April 2026

★★★★★ 1/5

Google

I would give it half a star if I could. Team were very friendly, but that was it. The service was disgraceful. At the time my partner and I were desperate to find a house to rent within a certain amount of time and we were assured that Foxtons would be able to find us a place with no problems. The person that dealt with our case was quite young, inexperienced and unprofessional. We viewed a property that we were interested in and was asked to bring along documents and forms of ID so we could quickly get the ball rolling. After viewing the property our host was kind enough to drive us back to Foxtons so we could fill out forms. Throughout our journey she none stop talked about personal problems which I found unprofessional, alongside that she was constantly beeping her horn at other drivers. Before we got to the estate agents she told us there would be no point in us filling the forms out and we didn't need to show her our documents which we found strange. She told us that Foxtons would be in contact with us the next day regarding the property we were interested in. We didn't get a call at all within that week; everytime I called Foxtons no one knew about our case. We managed to find a place at the very last minute with Acorn. They were fabulous. The following week I got a call from Foxtons asking if we found a property and that they would gladly be of service to us if we were interested in buying or renting. I was very annoyed as they didn't do anything at all. I would never go with Foxtons again.

Natasha · 27 October 2018

★★★★★ 5/5

Google

Chelsea was so helpful and professional throughout the entire process. She broke everything down concisely and went above and beyond my expectations. Wasn't expecting that level of service from Foxtons.

Mel · 27 October 2019

★★★★★ 1/5

Google

We booked a viewing for the 28th of October with Scott after getting there and waiting 20 minutes and no one turned up we decided to call the place to find out where they are and they had no clue about the viewing and said they could try to “ fit us in “ even tho we had it booked. This is ridiculous and completely unacceptable as we spent time and money travelling for the viewing. I had to take a day off work for this ultimately losing out on money.

Bradley · 30 November 2023

★★★★★ 2/5

Google

Disappointing landlord experience in the end after what started well. They found someone to rent my property really fast which was good. Sadly the management service I soon realised is very slow. Their model means you don’t deal with the local branch, you deal with the head office instead, who are extremely slow and only seem to deal by email and take days to respond to you or your tenant’s enquiries. My head office contact also changed about a year ago and things got even worse after that to the point where the tenant and I spoke directly with each other since Foxtons were so useless. Upon the tenants leaving, Foxtons were terrible, taking over 3 weeks to sort out the deposit because of how slow their head office team is. They refused to acknowledge or help me with a few deposit related items to the point where they just stopped replying to all of my emails. I don’t recommend their inventory service either as they missed off some quite key things like curtains that were destroyed and a broken freezer. I’m still owed £18 from the tenants for an item that they didn’t replace in the property when they vacated, but I’ve simply given up on Foxtons as they’re useless and don’t respond. I recommend going with a local agent who have local teams to manage your property, plus they’re a hell of a lot cheaper. Foxtons will tell you local agents are cheaper because they have worse quality tenants and that Foxtons can get you higher rent, but that’s simply not true based on my experience. Shame as I really enjoyed their service at first, just ended badly.

Luke · 30 November 2023

★★★★★ 1/5

Trustpilot

Cannot believe that they held our money…

Cannot believe that they held our money for more than 3 months and not give it back to us! No communications at all! I am wondering where the good reviews are from!

Na · 18 October 2025

★★★★★ 5/5

Google

Chelsey is a pleasant character with a professional manner. She has helped me find a deal that meets my investment needs perfectly. She also keeps in touch to let me know of properties that may interest me as well as updates throughout the buying process. In 4 weeks of deciding and going ahead I am looking forward to exchanging on Friday! Many Thanks :)

Hkhoory · 10 December 2016

★★★★★ 5/5

Google

Salonnee was so helpful from the beginning. She introduced me to the area I wanted to live and to the type of property I wanted to live in. Although I didn’t go with a property in her portfolio, she still checked up on me after having put an offer on another one.

Jasmin · 26 October 2021

★★★★★ 1/5

Google

The worst experience ever!!! They showed us a flat with cero effort to explain how things worked within the flat (after a couple of weeks here we’re still struggling to understand how heaters, hot water, etc work), the agent also denied to show us the common areas of the building because he seemed to be in a rush all the time. Moreover when we saw the flat for the first time, it was very dirty and I had to emphasise how important is was to have a proper cleaning before we moved in since I’m pregnant and they told us “no problem” and guess what! The day that we moved in the flat was as dirty as it was during out visit! And the saddest part is that when I complain to Foxtons about it, they told me that our agent told them that I said that I was happy to deal with the cleaning on my own… Unbelievable! And that wasn’t the only lie from our agent Mr E. He denied to give us the keys on time based on an incomplete payment which was proven not true and we found a dept on the flat for electricity and hot water that they were pushing us to face if we wanted to make sure that we had such services. I would summarise their behaviour and philosophy as a company as rudeness, lack of humanity and empathy and LIERS!!! Avoid to rent with them if you don’t want to be disappointed and mistreated!!!

Claudia · 26 October 2023

★★★★★ 5/5

Google

I've been searching for a property for quite some time, however I have never met an agent that has been as helpful and knowledgeable as Phoebe. Relocating to a new area and embarking on a first time buy can be daunting. Phoebe managed to put me at ease by listening to my requirements and budget, to be able to show me a range of properties, whilst providing amazing advice and guidance. Top notch service that I definitely trust look after my house buying needs.

CRAIG · 26 October 2023

★★★★★ 5/5

Google

Salonee, has been a great help and I can’t thank her enough for helping us find a place that we can finally call home. Our first choice was taken straightaway but she gave us a recommendation that we actually liked and ended up getting it. When we did the viewing she was very sweet and very informative. She made us feel comfortable with asking questions and was very friendly and accommodating. On top of that the place she got us is dog friendly which is one of the most important things that we needed. Our current place, has ignored us for months and did not reply to us when we emailed them about a mold in our bathroom. We also have been living in this place for a year with 1 set of keys, even though we’ve asked them if we can get another one for the master key. As me and my partner works different shifts sometimes and had to wait for each other just to get home. Landlord didn’t give us any letter/permission to get it copied so we couldn’t even get it copied ourselves. After we sent our notice, that was the only time they actually replied straightaway. It was very upsetting as it seems that they were just waiting for us to leave, rather than actually doing something about the problems. All I can say is that we are grateful to have Salonee taking care of us and will definitely recommend her.

Ireza · 26 October 2023

★★★★★ 1/5

Trustpilot

Extremly stressful

I have always been a responsible tenant, paying my rent on time and keeping clear records of every payment. However, my experience with Foxtons has been extremely disappointing.

Cristy · 9 November 2025

★★★★★ 1/5

Google

I was so excited moving into my new place but I had to change this review severely. They are wonderful before you’ve signed a contract but once signed it’s a nightmare. I’ve had nothing but horrible experiences and they don’t deal with a single issue. I’ve lived without hot water for 4 months and they have just given me the run around on a good day when they actually respond (which is rare). Avoid if you enjoy your sanity.

Thea · 26 October 2023

★★★★★ 5/5

Google

Many thanks to Foxtons for getting our sale done super quick. Especial thanks to Phoebe who was with us at each and every stage, guiding us and explaining things very patiently.

Gautam · 26 October 2023

★★★★★ 5/5

Google

Very great work. They helped me a lot. Foxtons is great Croydon Estate agents. I am really thankful to everyone . Especially Carley and Darren. Thanks every much ❤️

Lubna · 26 October 2023

★★★★★ 5/5

Google

I have recently rented a flat through foxton in East Croydon, I would like to thank Emanuel for his amazing and hassle-free services. They have got nice listings. I booked the very first place he had shown to us. Emanuel has always been available for all the queries and requests. Thanks again !

Shrishti · 26 October 2020

★★★★★ 5/5

Google

I recently moved to Croydon area using letting services from Foxton’s. Our agent ; Salonee was able to work with us towards finding the property within our budget and time-scale. All the staff, have been resourceful , helpful and timely.

Itticheria · 26 October 2022

★★★★★ 5/5

Google

Dipan was most professional from the time he took this listing. Worked hard to get all the properties rented in time.... well done!!!

Rizvan · 27 October 2019