Foxtons Croydon reviews

★★★★★ 1/5

Google

I had a truly awful experience with Foxtons Real Estate Agency last week, and I feel compelled to share it to warn others. The level of unprofessionalism and disregard for customers was shocking. After completing the full payment for a property we were excited to move into, Foxtons informed us just one week before our scheduled move-in date that we couldn’t move in. The reason they gave was vague and completely unnecessary, leaving us scrambling to make alternative arrangements at the last minute. This caused significant stress and disruption to our lives, all of which could have been avoided if Foxtons had acted with even a shred of professionalism. On top of this, their customer service was abysmal. The staff we dealt with were rude, dismissive, and seemed completely uninterested in helping us resolve the situation. Instead of taking responsibility for their mistake, they were condescending and unhelpful. It was clear that once they had our money, they couldn’t care less about the service they provided or the impact their actions had on us. I strongly advise anyone considering Foxtons to think twice before dealing with them. The lack of professionalism, poor customer service, and careless handling of our situation was beyond unacceptable. I will never use their services again and would encourage others to avoid them at all costs.

Afsal · 26 August 2024

★★★★★ 1/5

Google

I never write reviews, and me writing this signifies my disappointment towards the service I was provided. About a month ago, I visited a home I liked a lot. After finalizing the price and all other details, I paid a deposit and a month's rent in advance! 7 days before the day I was meant to move in, I was told the landlord wasn't willing to let me move in! Please be cautious when using their service as this has affected me profoundly. EXTREMELY DISAPPOINTED!!!

Amju · 26 August 2024

★★★★★ 1/5

Trustpilot

Unprofessional Service

Had awful experience with Foxtons to sell my property value at £400k then say at £375k will be a fast sell.

Ali · 20 May 2026

★★★★★ 5/5

Google

The team is amazing, they were very helpful and went above and beyond. Many thanks to Tamira and Dipan, who helped us to find a perfect apartment in East Croydon

Phuong · 25 September 2024

★★★★★ 1/5

Trustpilot

Extremely poor handling of deposit refund, lack of accountability and communication.

I moved out of my flat on 25 September 2025, and my landlord immediately approved the full return of my deposit. I provided my bank details to Foxtons on 3 October, and the online portal confirmed that the refund would be processed within 5, 7 working days.

Gulum · 20 October 2025

★★★★★ 5/5

Google

The process was very smooth. We worked with Georgia Hunt, who was very professional and responsive and ensured everything went according to plan.

Konstantinos · 5 January 2025

★★★★★ 5/5

Google

Stas was polite, friendly and proactive. He scheduled and coordinated multiple viewings and showed us a wide range of properties to choose. Stas ensured to always ask us for our views and opinions about the properties, and was able to answer any questions we had regarding them.

Manjunath · 26 October 2023

★★★★★ 1/5

Trustpilot

Bad agency , bad landlord, stay away

Very very disappointed and let down by this agency not sure why they have so many branches. This is our first rental by all young individuals and teenager, it has gone horribly wrong.

Francesca · 8 February 2026

★★★★★ 1/5

Google

Terrible management… We are Landlords of a property. When it was handed over they did not want to do anything for the tenants to clean the property neither fix what is broken…

Kelly · 16 February 2026

★★★★★ 1/5

Trustpilot

23 days and still don’t get my deposit

The moving day I requested the keys but the guy said to me that he was having lunch and he was not going to go.

Daniel · 13 April 2026

★★★★★ 1/5

Trustpilot

Serious data concerns

I’ve had an extremely concerning experience with Foxtons involving repeated inaccurate processing of my personal data over an extended period.

Ce · 14 May 2026

★★★★★ 1/5

Trustpilot

Failed to repay deposit

Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.

Joe · 20 October 2025

★★★★★ 5/5

Google

Stanislav has been easy to contact, responsive, and flexible with us. We were able to arrange viewings that suited us and thus far into the purchase process have had a positive experience. Thank you for making what can be a stressful process stress-free.

Joe · 30 November 2023

★★★★★ 1/5

Trustpilot

Landlord, letting through Foxtons.

I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months

CJR · 5 May 2026

★★★★★ 5/5

Google

Diana Chiper is truly passionate about what she does and provides excellent customer service/ experience. She followed up throughout the entire process and kept me up to date on progress. She was beyond helpful and always there to answer any of my queries or questions. Made the transition very easy and stress free. Thanks again Diana.

Jean-Michel · 26 October 2022

★★★★★ 5/5

Google

We had a great experience finding our first home together thanks to Salonee Jamnadass, who was friendly, professional and always very responsive from the start of our search to moving in! Highly recommend. We'd also to thank Diana who assisted with viewings when Salonee was on leave. Thank you both for all your help!PositiveResponsiveness, Quality, Professionalism

Francesca · 26 October 2022

★★★★★ 5/5

Google

Abaraham Ekperuoh was always punctual listened to my requirements and dealt with them efficiently. I found him to be a very well presented, warm and engaging young man with lots of suggestions regarding my requirements. There are always follow up call to discuss how my property search is getting on and lots of updates regarding new properties that I might be intrested in. Very pleased with the service that I have received so far

Elizabeth · 27 October 2016

★★★★★ 5/5

Trustpilot

Complicated transaction well managed

We recently completed a particularly complex property transaction, and I can honestly say we could not have done it without the outstanding support of this estate agent.

Werner · 13 February 2026

★★★★★ 5/5

Google

In my experience dealing with Foxtons has been great. They’re professional, thorough and friendly people. A shout out to Salonee for being a great agent/support over the last 2 years. She’s friendly, keen and ready to help.

Isha · 30 December 2023

★★★★★ 1/5

Trustpilot

Blatant liars - the most unprofessional service

We were repeatedly given information by the letting agent that turned out to be untrue or later changed. Basic steps that should have been handled professionally were completely overlooked, causing us significant stress and financial loss.

Brandi · 13 November 2025

★★★★★ 2/5

Google

I made the mistake of enquiring about their services when I was first researching letting out my flat. I chose a rival over them but their persistence in chasing my custom has still continued. The impolite attitude driven by sales targets does not make me want to do business with them.

Joe · 7 June 2025

★★★★★ 1/5

Trustpilot

Travelled an hour to go to a viewing…

Travelled an hour to go to a viewing and spent £5 on the train getting there and they cancelled when I was at the door

Faye · 12 February 2026

★★★★★ 1/5

Google

Absolutely rubbish! Unprofessional! We were asked to change a viewing time. We turned up a few minutes early paid for parking for half an hour. Lewis never bothered to turn up and didn't answer my phone calls and after 15 minutes of waiting he finally called me saying it was his fault. Never will use Foxtons again. They have lost out on a cash buyer and we are angry about losing money for unecessary parking!

S · 27 June 2024

★★★★★ 5/5

Google

Salonee was very helpful, friendly, respectful and gave me a lot of useful information during my first property search. I appreciated that she gave me time to look around and make up my mind what I would like to buy. In the end I purchased a property via a different agency, however I have very good experience with Salonee as a property agent!PositiveProfessionalism

Kasia · 26 October 2020