Trusted Agent profile · Croydon
★★★★★
293 reviews across 2 platforms
26 Westow Hill, London, SE19 1RX, Croydon, SE19 1RX
Foxtons's office in Croydon, at 26 Westow Hill, is rated 3.9 out of 5 across 293 reviews on two platforms, including 178 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional, punctual, polite, prompt
Five stars for Mr. Hassan Bacchus of Foxtons. He is extremely professional, polite, and reliable. He managed to find great tenants and rent out my property in only one week.
Hi Fataneh, It’s great to hear you found the team professional, punctual and helpful. We’re pleased they delivered such a positive experience. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotFoxtons wrongly extended our tenancy…
Foxtons wrongly extended our tenancy end date then withheld our deposit on non payment of rent grounds. Even after acknowledging their 'error' it took 2 months for them to correct it. The money was only returned after a letter before action for a small claims court was sent. Other customers are advised to exercise extreme caution with how deposits are safeguarded.
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
5/5
TrustpilotNathan was my advisor and he did all…
Nathan was my advisor and he did all for our comfort.
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
5/5
GoogleAbsolutely wonderful experience! Kelsie handled our request and went above and beyond to help us find the perfect home for us, we are extremely happy with every step of the process and how hard she, as well as the wider team worked to make sure we were looked after, comfortable and understood everything. This was my first time using a lettings agency so I was very apprehensive and worried having heard horror stories along the years however, every expectation I had was exceeded and I was left feeling elated! I would recommend this branch and especially Kelsie to anyone who is looking for their next home!
5/5
TrustpilotThe agent
The agent, Hamad was brilliant.
5/5
TrustpilotFoxtons Estate Agents
My experience with Foxton's has been absolutely fantastic. Lauren always goes over and above to help me find my next home : from arranging multiple viewings to answering my (many!) questions, nothing is too much trouble. I feel very well looked after and I can truly recommend her friendly and professional service.
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
5/5
GooglePRAISE FOR LETTINGS AGENT MICHAELA MCHUGH: Michaela showed me the very first flat I viewed in 2022 during her first week at Foxtons and she shepherded me through what would be a two-year process with such grace and steadfastness. I am incredibly risk-averse and very particular about what I want, so my search for the 'perfect flat' was tedious. Whereas some agents grew impatient and annoyed with my fastidiousness, Michaela took the time to understand my needs and wants. She narrowed down her search carefully and only arranged viewings of flats that ticked all my essential boxes. Her careful attention to detail and sunny disposition made me come back to her time and time again for suggestions when I hit a wall, including an accepted offer that fell through. After two years of searching, I was not entirely convinced that the elusive flat I wanted actually existed. I did not want to settle for anything out of desperation, so I kept at it. Ever the optimist, Michaela swooped in in April 2024 and alerted me about a flat that she believed would be perfect for me. She was right; after my first viewing I was sold. From April to July, Michaela worked diligently with me, my solicitor and mortgage broker, the seller and the seller's solicitor to complete the sale. Her professionalism is unparalleled. Foxtons Crystal Place is lucky to have such a stellar agent!
5/5
GoogleThank you so much to Simon and Charlie at Foxtons! We have just finished purchasing our house with them and have been impressed throughout by their efficiency and professionalism. They have both made the process really straightforward and smooth, updating us regularly and keeping communication lines open between solicitors to avoid delays. From the first viewing with Charlie, we were so pleased with the impression we got of their approach that we also went with Foxtons for the sale of my flat.
1/5
TrustpilotOur experience with Foxtons has been Disappointing and Unfair
Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.
5/5
GoogleWe had a great experience with Phoebe, who was by some way the most helpful estate agent we worked with on our house search. She worked actively to help us find the right kind of place, organized consecutive viewings on evenings, and was friendly and helpful throughout. Thanks Phoebe!
Thank you Adam Stead for your review. Sophie, Foxtons Crystal Palace Estate Agents Get it done with London’s number 1!
5/5
GoogleI am a first time buyer and I spoke to Albie. He arranged a few viewings with me and I decided to take up one of the homes he showed me. I have Informed my broker and solicitor on taking the next step. Albie has been a heaven/God sent. He …
5/5
GoogleMy experience with Phoebe at Foxtons was nothing but positive. Phoebe was helpful, she continuously went out of her way to follow up with both myself and the buyer. Without her help the process would not have been as smooth as it was. I would recommend Phoebe's services at Foxtons to future clients.
Hi, Esperanza Rodriguez Laz! Thank you for your detailed review. Sophie, Get it done with London’s number 1!
1/5
TrustpilotI rented a flat in Richmond through…
I rented a flat in Richmond through Foxtons. While I want to acknowledge that Ciara DuPont was professional and genuinely tried to help, my overall experience with the lettings team, particularly Margot Redpath, was very disappointing.
5/5
GoogleWe have had a great experience with Zoe so far - really helpful, responsive, and great at listening to what we’re looking for. It’s so nice to get friendly, kind support! Would highly recommend working with her to anyone.
We're so glad to hear we can help! Thank you for taking the time to leave us a five‑star review. Sophie, Foxtons Crystal Palace Estate Agents Get it done with London’s number 1!
5/5
GoogleIf you want a professional, committed team to sell your property, get in touch with Khan and Andrea at Crystal Palace! Their sales team is second to none. Thank you both for everything you have done.
Thank you for the recommendation. We’re delighted our dedicated sales team made the process clear and professional throughout. Sophie, Foxtons Crystal Palace Estate Agents Get it done with London’s number 1!
1/5
TrustpilotLandlords don’t be fooled by the nice…
Landlords don’t be fooled by the nice offices and friendly staff. They are ruthless. They take 13 percent + VAT for rent collection only and lock you in for 5 years. It’s not the tenants we need protecting from. It’s the ruthless agents.
5/5
GoogleOur previous move was Hell. However... This time we were very fortunate to work with Tom Pedrotti. Over the past few months he's been amazing and made every step so much easier. He's explained everything to us and gone far out of his way to help us out. On top of that he kills you with kindness and is an absolute gentleman. Even when Tom went away on holiday, his colleague Simon took care of everything. I can't recommend them enough.
Thank you for your review Jonathan, we're pleased to know that Tom and Simon provided such exceptional service during your property hunt. Best wishes to you in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Croydon office has 293 reviews across two platforms: 178 on Google, 115 on Trustpilot (across the whole business).
Foxtons Crystal Palace is rated 3.9 out of 5 across all 293 reviews, and 4.7 out of 5 on Google from 178 reviews.
Foxtons Crystal Palace, 26 Westow Hill, London, SE19 1RX, Croydon, SE19 1RX.
