Cubitt & West Shirley reviews in Croydon

★★★★★ 5/5

Trustpilot

Thank you so much to Charlotte Nash…

Thank you so much to Charlotte Nash Walker for showing us a property that we can now call home! Charlotte was amazing from the get go and was so helpful everytime we contacted her. Amazing and friendly service throughout and made our experience as first time buyers the best! Also thanks to the other lovely ladies in the office, you made our dreams come true. Would highly recommend.Kim and Jim :)

Kim · 20 December 2021

★★★★★ 5/5

Trustpilot

THERE WAS A CONSTANT REMINDERS AND…

THERE WAS A CONSTANT REMINDERS AND UPDATES FROM THE LET AGENTS/ REPRESENTATIVES DESPITE THE BEREAUCRATIC AND CUMBERSOMENESS OF THE RENTAL PROCESS AND PROCEDUCERS THOUGH I UNDERSTAND ITS PART OF THE PROCESS AND A FORMALITY AS A LEGAL PROCEDURE. THEN THE DIFFICULT BIT WAS THE POSTPONEMENT OF THE MOVE IN HANDING OVER OF THE KEY WHICH I UNDERSTAND WAS UNINTENTIONAL AND AGAIN WAS DUE TO MAINTENANCE WORKS TO GET THE PLACE READY FOR OUR HABITATION.IN SHORT THE EXPERIENCE HAS BEEN QUIET INTERESTING AND A LEARNING PROCESS KNOWING ABOUT FLAT FAIT , CUBITT AND WEST ETC . THE REPRESENTATIVES THAT SPOKE WITH ME ; ABBIE , SHARAON LAMBERT ETC WERE SO NICE , PATIENT AND UNDERSTANDING WHILST ADDRESSING OUR CONCERNS .THANK YOU ROBERT

Robert · 15 November 2024

★★★★★ 5/5

Trustpilot

Professional and Friendly

I am a first time buyer and found C&W very professional throughout the whole process. Clarisse at the Southsea branch in particular was responsive to my emails and remembered my name when i phoned into the branch to ask questions (it's the little things!). From putting the offer in, Julie was great at keeping me informed and trying to keep the process moving along despite the challenges of Covid19. Would highly recommend C&W when purchasing a home.

Beth · 9 September 2020

★★★★★ 4/5

Trustpilot

We’ll give it another year

Although we did not secure a sale with Cubitt and West we would like to thank Nicola and Maddison for their efforts. They were always warm and professional throughout the process and over the months the property was listed. They are a credit to the company.

Customer · 9 March 2024

★★★★★ 5/5

Trustpilot

I simply could not ask for better service

I cannot speak highly enough about the team at Cubitt and West. Marcus was professional and delivered on his promise of getting the property rented quickly and efficiency. As for Abbie; I am not quite sure what I would have done without her the last couple of weeks! She has been absolutely fantastic, going above and beyond to help us out. We cannot thank you enough and certainly wont even consider another agent next time.

Sarah · 13 February 2021

★★★★★ 5/5

Trustpilot

Great service

I was kept well informed with great communication, this together with helpful and friendly service made the whole experience efficient and stress free. I would definitely recommend.

Mr · 14 May 2026

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful! They arranged a viewing very quickly. Special thanks to Summer from the Redhill branch who showed me the flat and kept me well informed. The buying process is going well. Many thanks!

Dimitris · 2 October 2024

★★★★★ 5/5

Trustpilot

Extremely helpful for the the older…

Extremely helpful for the the older folks. Brilliant communication throughout. Highly recommend Kevin who offered assurance. The girls in the office are very effective ask following up any tasks required and communicating throughout. I would not choose anyone else

Anita · 10 July 2024

★★★★★ 5/5

Trustpilot

Effencent

After the completion, it let me know the key is ready 👍

Oilcock · 27 August 2026

★★★★★ 5/5

Trustpilot

Positive experience with C&W Bognor

Had a really positive experience in purchasing my new property. A special thanks to Ben Hanson from the Bognor branch of Cubit & West who has been a delight to deal with. His manner, timekeeping, patience and regular communication has been exemplary. Thank you Ben and keep up the good work!

Dave · 2 November 2023

★★★★★ 2/5

Trustpilot

A mistake was made….at our expense

Quite disappointed we had a viewing and we liked it we was informed very quickly we was successful and we paid the holding deposit we was over the moon we was weeks away from being homeless due to our landlord allegedly selling up - within the hour we had a call to inform us of a “mistake” that our application was clicked by mistake - this was devastating we was promised our deposit back immediately which actually took 2 weeks there wasn’t much sympathy it was a case of “sorry I can’t do anything to help” it broken our trust with estate agents and made us feel mentally awful I understand it wasn’t the estate agents error but more should of done to prevent this from happening you can’t play with peoples emotions this way it took for us to hound the estate agents to finally get our money back…as per quick enough to take your money but not give it back - in future I will be avoiding this company we was going through hell being homeless frantically looking for somwhere with 2 month notice this just added to the trauma

Jay · 29 October 2024

★★★★★ 5/5

Trustpilot

A huge thank you to Veronica and the…

A huge thank you to Veronica and the rest of the team at Cubitt & West Fiveways. I cannot thank Veronica enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst purchasing a property. I feel that she went above and beyond, and I am so grateful for all the help and advice along the way. Fantastic team.

Claire · 16 June 2022

★★★★★ 5/5

Trustpilot

Shaun was our main port of contact with…

Shaun was our main port of contact with regards to buying our first property, and he was really great. It was a very long process, and he stay patient and professional throughout. He was very easy to contact, and easy to talk to on the phone, and always ready to help us with our question, and replied to our emails really quick so we weren’t left hanging. Thank you Shaun, finally we got there

Mia · 2 February 2021

★★★★★ 5/5

Google

Highly recommend! Caitlin and Claudius were excellent, so helpful with absolutely everything!

Alex · 10 July 2025

★★★★★ 5/5

Trustpilot

We went with Cubitt & West because they were honest efficient and reliable

We went with Cubitt & West because the agent we were previously with were messing us about, and they had asked us to lower our price as the market was slowing down. 2 days after moving to them we had multiple viewings and 2 offers at full rental value and the tenant moved in immediately. They were a breath of fresh air to deal with and we will use them again without hesitation, as they were totally honest and trustworthy to work with.

Mark · 18 October 2024

★★★★★ 5/5

Google

I would like to say a big thank you to Caitlin Rosser & her Team especially Paul & Juliana..I was very impressed with their enthusiasm & work ethics...I realise that they are doing their jobs but it makes such a difference when friendliness & respect also play a major part....thank you so much for playing a part in finding my forever home..

Syling · 11 November 2022

★★★★★ 5/5

Trustpilot

We can’t praise the team in Cranleigh…

We can’t praise the team in Cranleigh high enough. Kerry-Ann and and Ross were excellent, professional and hugely supportive. The service right from the beginning with the quality of brochure and virtual tour was overlaid with regular contact and excellent communication with the eventual buyers. We have moved many times and Kerry-Ann and Ross were by far the best agents we have had supporting us. We can recommend the Cranleigh office very highly.

Nick · 24 March 2021

★★★★★ 5/5

Google

Great and easy to work with them, quick response to phone and email, really good services! Huge thanks to Shannay Hall for helping us and making sure everything went smoothly!

Paul · 15 November 2024

★★★★★ 1/5

Trustpilot

This real agent is just selling cheap products and works for developer only not for customer

This real agent is just selling cheap property and cheap developer's products. Their selected developer and property is constructed with cheap labour and workmanship. They sold the property and after that they don't bother about customer post order.I had purchased the property through them and since I moved in the house there was so many things didn't work and developer was agreed to do the repair and modify as a part of defects clause but didn't acted and did anything. Also developer's works was very poor they used cheap products in construction which didn't even last of 12 months. I raised the concern to every one but neither their developer was doing anything nor this real agent. This real agent only bother about making their commission and don't have any business ethics and professionalism and responsibility towards customer and their hard earned money. I told to this agent to check the developer's work and do your due diligence and verification with customer before you advertised their property to make fools to other customer and act accordingly. I also informed that developer has not done any things which he was agreed also they left all the paper blanks without any details of products in housing which we were purchased and they just listen to developer not to customer. Please don't use them otherwise you would suffer a lot of pain after purchasing. If real state are really bother about the customer then they should contact to customer to help and find the solution which they even failed to do any thing.

Rajeev · 15 October 2024

★★★★★ 5/5

Trustpilot

Paige, a great help!

We were assisted by Paige with the whole process of renting and moving into our new place.Felt she was very understanding with all questions we had and anxiety we had about moving.Always had a smile on her face, thank you Paige!

Kyle · 13 May 2024

★★★★★ 5/5

Trustpilot

Another fantastic experience with…

Another fantastic experience with selling my house. Although the deal took a long time Garry Wheeler was on top of the deal the whole time. Robin was there at the beginning to take property on for sale and managed to find the right buyer almost immediately. A really good team of estate agents snd woujd not hesitate to recommend them - truly professional- karen anthony

Karen · 1 July 2022

★★★★★ 5/5

Trustpilot

First experience.

Very professional and helpful advice.

Mike · 30 September 2026

★★★★★ 5/5

Trustpilot

Thank you to Cubitt & West especially…Julie Bramble

Thank you to Cubitt & West especially Julie Bramble. Julie guided me through the whole selling process of selling my mums house (of which I knew nothing) professionally & diligently. Kept in constant communication with updates & kept me well informed at all times. Always at the end of the phone listening with empathy to my stressed out rants. Superb service. Julie really is a credit to your team.

Elaine · 26 October 2021

★★★★★ 1/5

Trustpilot

Disappointed with the property management service

I am disappointed with the property management service I received. As part of the service charge, I understand that an annual property inspection is included. However, when the inspection was due, the agent informed me that they were unable to access the property and asked the tenant to record a video instead.

Sara · 20 June 2026