Cubitt & West Shirley reviews in Croydon

★★★★★ 5/5

Trustpilot

Amazing Service!

I called the Southsea office for the first time on a rainy miserable Monday feeling stressed that I couldn't find my ideal house, and spoke to Claire. Wow, I can honestly say not only was she a ray of sunshine, she was so efficient and helpful, taking the time to make my feel a truly valued customer. Claire provided the balance of professionalism versus friendliness perfectly, exactly what we all need, even more so in these extremely difficult times. She also put me in touch with a mortgage advisor that was equally efficient and helpful. Due to Claire's first class service, really understanding what I was looking to buy, recommending a house to me, quickly arranging a viewing, answering all my questions, two days later I had an offer accepted on my new house, that ticks all the boxes! I couldn't recommend Claire highly enough!

Belinda · 28 January 2021

★★★★★ 5/5

Trustpilot

As a buyer

As a buyer, I'm completely happy with the support I've received from Karen Fogarty throughout this process. From the very beginning, Karen has been on hand to answer all of my queries via phone and email. In fact, I was surprised at how quickly she responded - often within minutes. She gave supportive friendly advice and was excellent at representing the needs of myself as well as the vendor. She is very personable, efficient and installs confidence in the process. I'm a very

Deryck · 27 January 2021

★★★★★ 5/5

Trustpilot

Alice is an amazing agent

Alice is an amazing agent - she was so knowledgeable about the property she showed us. She knew the house's history, where everything was(which I'm surprised that many agents don't ie. washing machine) and when areas of the house were renovated. Although the home was in great condition and very modern, she also gave a lot of suggestions of how we could improve things further from the garden to the garage. I would 100% recommend Alice as an agent and her expertise.

Lisa · 27 January 2021

★★★★★ 5/5

Trustpilot

Claire and Wayne have been brilliant!!!

Claire was an enormous help with our first time buy. From our very first phone call, Claire was enthusiastic, professional and friendly. Out of all the properties we had viewed with various other estate agents, she was by far the most helpful and eager. She introduced us to Wayne who has been brilliant while arranging our mortgage. The meetings we had with him felt very thorough and we left with an in depth understanding. The pair of them have made the experience really pleasurable as they can answer any questions we have immediately and are quick to respond with emails and returning phone calls. We thank them both!

Harry · 26 January 2021

★★★★★ 5/5

Trustpilot

My husband and I are very happy with…

My husband and I are very happy with Cubitt and West, especially Richard Clarke, Senior Branch Manager, and Claire Schindelka,Senior Sales Executive. Richard made us feel comfortable and gave his honest opinion when asked about our chances in selling our flat. He made sure we were kept in the loop and he sent us the summary of the marketing activity. Claire came on board in January; she was very professional and knows her job. She went above and beyond. She came to our flat to see our property because she said she wanted to know what she was selling. It definitely helped her look for potential buyers and she sold our flat in less than a month. On top of that she also gave us advice about our decision to buy the house that we wanted. Buying and selling houses is not like selling other commodities; it can be emotionally stressful and some may have emotional attachments to their property or could be anxious to move out. In our case our flat is too small for us and we really need to move to a bigger place now that we have a baby.We were with another estate agents at first but we did not receive the same kind of service that we got from Cubitt and West. I am a fan of reviews I rely heavily on it when I purchase anything especially for large purchases like homes. I would definitely recommend Cubitt and West if you are looking for an estate or letting agency.

Effe · 23 January 2021

★★★★★ 5/5

Google

Me, my partner and my sister have recently started renting with this agency. We are very happy with our choice. Micah Roye really helped us a lot with the process. He made sure we our move went smoothly without any stress. We are very grateful for that, thank you Micah for your help and hard work.

Lisandra · 11 November 2023

★★★★★ 5/5

Trustpilot

Faultless service Ebba Morley & Cubit &West

I could not fault the service that we have received from Cubit and West but in particular the work of Ebba Morley,. Without Ebba’s amazing efforts there is no doubt in my mind we would not have achieved the sale of our house, but also our house purchase, which was on with a different far less efficient agent. Ebba was ahead every step of the way, professional, forward thinking and responded quickly to all enquires. I am very grateful to Ebba and the team at Cubit and West and would not hesitate to recommend them.

Simon · 8 January 2021

★★★★★ 5/5

Trustpilot

Very helpful

Dan was very helpful in showing us a property that we found that we liked. Two viewings were held so all the prospective tenants could see the property. We were able to negotiate the fine details and smoothly commence the moving process. Everything went well.

Ryan · 21 June 2024

★★★★★ 5/5

Trustpilot

The Best Estate Agent I have ever used, (6 moves!)

Julian was brilliant and a true gent. His knowledge and expertise went above and beyond the call of duty. He and Katerina held our hand from start to finish. Nothing was too much trouble. Their smiles and positivity saw us through the stressful bits. Within hours of giving our instruction Julian had appointments booked for the following day. Within 10 days we had several offers of the full asking price on the table. Julian offered advice and gave us feed back the whole way through. When the solicitors and buyers in the chain were struggling to communicate, Julian rolled up his sleeves and sorted it out. We complete tomorrow and I hope that Julian and his team get a well earned rest over Christmas. Thank you Julian for all your help and support. Let’s do it all again in say 5 years?! 🤗

Fran · 17 December 2020

★★★★★ 5/5

Trustpilot

That a HUMAN is always there ready to give advice. a

Marcus was great, he understood my panic and emergency to rent my property due to the mortgage increase. What can I say. Marcus achieved all this in a few days. Within 2 weeks the home was let and moved into. Paperwork and tenants all made simple. Even for me. Thank you Marcus.

Jane · 1 February 2024

★★★★★ 5/5

Trustpilot

The Best of the Bunch

I’ve dealt with three different estate agents over the past 18 months whilst selling during a turbulent year and Cubitt and West have been outstanding. They’re professional, great communicators and successfully manage expectations of all parties. After securing a sale, C&W give you a direct point of contact to deal with post sale. Shaun was great, communicated regularly with both conveyancers, the buyer and myself. I never had to chase as he was always one step ahead. He ensured the process proceeded smoothly and swiftly. I would highly recommend both Shaun and Cubitt and West.

Lorraine · 16 December 2020

★★★★★ 5/5

Trustpilot

Fantastic band of super heroes.

Fantastic band of super heroes.I believe it has already been written and stated "not your typical salesman, not pushy at all".These guys took over the challenge of selling our property after Purple bricks had it for 3 months (price dropped 3 times in this time to which angered us and they still couldn't sell).Cubitt & West were mentioned to me and it was the best feeling when Mo phoned back, he had people interested in the area.... 5 days later we had a buyer?So what do they do different? they didn't hound, they didn't beat our prices down (we sold for what we wanted) they simply "sold the product" as advertised.At first we were a little concerned from our purplebricks adventure that we would get a fee for doing nothing as Mo was going on holiday, he left us with David but assured us it will be fine and we would be looking at 2-3 weeks for some movement??? Mo was true to his words, David came round... with a professional photographer, we had 2 bookings the first day and a further 2 the day after?Things were already better than purplebricks (3 in 3 - yes 3 people in 3 months).Then we had our buyers, I consider myself lucky in this account of being with c & w, but the person who advised me of them, said just this " they will make it easy for you". And they did. A massive thankyou to Mo, David, elliot, Julie bramble and the girls in the office at waterloovile site... I kept calling her Sarah but she never told me I was wrong... so polite.Use these guys if you want to be treated as a human and not a cash machine.

Steven · 13 December 2020

★★★★★ 5/5

Trustpilot

Our experience selling our property…

Our experience selling our property with Cubitt & West was very positive, despite the change of points of contact at the start of the transaction, due to COVID-19. However, part from this initial teething problem, we were very satisfied with the way in which our property was marketed, the quality of the visits received, the guidance provided was outstanding. We also found that Cubitt & West were very helpful once we had found the property we wanted to purchase as they gave us advice on the initial steps to take in order to start this process. We would particularly like to thank Jess, Heidi, Stephen and Shaun for their help during the selling process. We would strongly recommend Cubitt & West because of their professionalism, dedication and work ethic.

J · 7 December 2020

★★★★★ 5/5

Trustpilot

Hooray we finally moved into our…

Hooray we finally moved into our beautiful home on Friday. The last couple of weeks have had us hanging over a presapis as the sale nearly fell through. Julie however helped to coordinate all concerned & keep us informed & reassured. Everything came together with just 4 days to organise & complete the move. Really happy & relieved even though we've aged 10 years. Thanks Julie you were a great help . Dont know how you deal with this level of stress all the time. Donna & Andy Brooker

Donna · 2 December 2020

★★★★★ 5/5

Trustpilot

Reliable, efficient & helpful service

C&W helped us to sell our late mother's house, dealing with marketing & viewings and liaising between all parties including the buyer and solicitors. Julie Bramble, the Senior Sales Progressor, was always cheerful, helpful and efficient, replying to all queries within a very short time and prompting third parties when required, without having to be asked. Julie is an asset to the company.

André · 12 April 2023

★★★★★ 5/5

Trustpilot

A* Star Service at Cranleigh C&W

An exceptional team who have gone above and beyond to help me. They have all made a stressful process a lot less stressful and significantly smoother. Special thanks to Kerry-Ann who has the patience of a saint and always goes the extra mile to assist you. I am so grateful for all the help and emotional support!

Emma · 27 September 2023

★★★★★ 5/5

Trustpilot

Excellent communication

Shaun has been fantastic in pushing the sale of our property forward and chasing the relevant parties and keeping us updated on an almost daily basis. I had expected to do a lot of the ground work for this, after previous experience with other estate agents, but have been very pleasantly surprised to have had this burden taken off me this time! Would highly recommend and would not hesitate to use again in the future. Thank you Shaun!

Ravenswood · 18 March 2021

★★★★★ 5/5

Trustpilot

Very friendly

Very friendly. Helping you as much as they can

Amber · 8 October 2026

★★★★★ 5/5

Google

Abbey is very punctual, professional and strict on the procedures.

Suresh · 16 September 2025

★★★★★ 5/5

Trustpilot

I found my new home through Cubitt &…

I found my new home through Cubitt & West and am very happy with my experience to date.Millie is my point of contact, having introduced me to my chosen property. And when she is not available, colleagues in the office have all been most helpful, efficient and supportive.I am more than happy to recommend.

Sian · 23 November 2023

★★★★★ 5/5

Trustpilot

5 Stars for Cailean

Cailean was excellent and made up for the short comings of certain other staff members within the branch. He was responsive, conscientious, helpful and also went above and beyond to try and help us escalate enquiries that weren't his direct responsibility. To Cailean alone I give 5 stars for taking responsibility of our purchase. I hope other staff members learn to embody his traits and the respect he shows to his clients.

Andy · 17 March 2022

★★★★★ 5/5

Trustpilot

Our experience with Cubitt & West as…

Our experience with Cubitt & West as tenants over the past five years was very positive overall.

Catia · 16 August 2026

★★★★★ 5/5

Trustpilot

First Class Service

The ladies did a great job from start to finish with selling my house in the Ashington Branch of Cubitt and West. Everything was done to a high standard during such a difficult time. I felt they had my best interest at heart and always seemed more than happy to help in any way they could. I wouldn't hesitate to recommend the Ashington Branch, they made it a lot easier than it could've been. Thanks so much ladies.

Amanda · 20 January 2021

★★★★★ 5/5

Trustpilot

Amazing experenice start to finish

Amazing experenice start to finish, we left our contract early, they timed us leaving with the new teants almost semesley and throughout our contract were extremely helpful and quick to get back to us. Which we feel puts them above previous estate agents we've had. We wanted to say a huge thank you to Marcus in particular ! Will defenitly be using you guys when its time to buy our first home.

Ellie · 22 February 2022