Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCubitt & West Shirley branch have been…
Cubitt & West Shirley branch have been fantastic throughout the sale of my property. A special thank you to Mia, Maddie and Caitlin for helping the sale goes as smooth as it could be. There were a few set backs on my part but they were always very helpful and understanding. There was always someone on the end of the phone to talk me through things and nothing was ever too much trouble. I would highly recommend Cubitt & West.
Doreen · 9 September 2026
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with us at Cubitt & West Shirley during the sale of your property. It's wonderful to know that our team provided helpful and understanding support, especially when facing setbacks. We always aim to be there for our clients, and we appreciate your high recommendation.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotMy journey with Cubitt & West…
My journey with Cubitt & West throughout my sale was positive. The team through, what can be a very stressful process and also one of someone's biggest purchases were professional, responsive and supportive from start to finish. Shout out to Dayne, Dave, Louis and Nigel for keeping me updated, helping me through any difficulties, keeping me updated, always being available when needed or had a question and more so when something needed moving. Having Cubitt & West really made a difference. Highly recommended!
Melania · 24 August 2026
Agent replied · 24 September 2026
We are so happy to hear that our team at Cubitt & West provided such professional, responsive, and supportive assistance throughout your home sale. It is wonderful to know that our efforts made a significant difference during what can be a stressful process. We truly appreciate your kind words and high recommendation.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotLost engagement ring !
Big shout out to Thomas Goodchild (of lettings and customer care) who is always there when I need him. Last time it was my shower and this time (through no fault of my own) it was my engagement ring that fell down the drain. I was absolutely devastated and so I got through to Thomas who called me to arrange the plumber to come as quickly as he can. Within a day the swift arrangements were made and then Thomas also phoned me after to check that everything had been sorted out for me. I'm so grateful for him always being on hand to sort out all my maintenance issues whenever I have any. He's awesome. Thank you so much for all the excellent service you have provided!
PEDRINA · 21 August 2026
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with our team member at Cubitt & West Horsham. It's wonderful to know that we were able to assist you promptly with both your shower and, especially, with the recovery of your engagement ring. We understand how distressing such a situation can be, and we are glad we could provide such excellent and swift support. Your kind words about our consistent service mean a great deal to us.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotCubitt were great from start to finish
Cubitt were great from the start of the process to the end. Zoe sold the company well, explained the process and organised some fantastic photographs. The sales team were efficient and communicated well during viewings. After a quick sale Julie oversaw the progress of the chain and kept us regularly informed. Moving is a difficult experience and Cubitt made it as stress free as possible, would recommend to anyone selling their home.
Colin · 25 August 2026
Agent replied · 24 September 2026
We are so happy to hear about your positive experience with Cubitt & West! We appreciate you acknowledging the hard work of our team in making your moving process as smooth as possible. Your kind words mean a lot to us.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotWonderful company, friendly, helpful and responsive
We have been dealing with a lovely lady called Lilly Palmer, we are in the process of relocating from East Sussex to Hampshire, and selling our flat to my brother. Lilly has been super responsive with emails, always happy to talk on the phone and when our mortgage advisor let us down with linking us up with their solicitors, Lilly was quick to act and hook us up with their in house solicitors and mortgage advisors so we didn't loose our dream house.
Becki · 19 June 2026
Agent replied · 24 June 2026
We are so happy to hear about your positive experience with us! We appreciate you sharing how our team helped you secure your dream home. Thank you for your wonderful feedback.
★★★★★ 5/5
TrustpilotHuge Thank you to Julie Bramble
We had a great experience purchasing our home and couldn't be happier with the service we received. Julie Bramble was fantastic throughout the whole process, always friendly, professional and quick to respond to any questions we had. She kept us updated and helped make what can be a stressful process feel much smoother. Thank you, Julie, for all your help in getting us into our new home. We would happily recommend you and the team to anyone looking to buy or sell a property!
Kayleigh · 5 June 2026
Agent replied · 24 June 2026
We are so pleased to hear of your wonderful experience and that we could make your home-buying journey smoother. Thank you for your kind words and recommendation; we truly appreciate it!
★★★★★ 5/5
TrustpilotViewings with Lucia
Lucia was very helpful and answered all my questions on the 2 viewings that I had on the 29 of August at 58 Constable and 2 Aldingbourne Close. She was very accommodating, with a smile on a her face and polite. She did her best and I want to acknowledge her being open to share her knowledge. I hope we can build an amazing working relationship.
Andreea · 29 August 2026
Agent replied · 24 September 2026
We are absolutely delighted to hear about your positive experience with us at Cubitt & West! It's wonderful to know that our team member was so helpful, accommodating, and knowledgeable during your viewings. We truly value your kind words and look forward to building a strong working relationship with you.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
GoogleWe instructed Cubitt and West to sell our mums house at the end of February and by the middle of March we had been accepted on an offer we agreed with the buyer, Paul and Maddie went above and beyond and were very professional in organising the sale for selling our mums house, we are so pleased with their services, Paul was very helpful and explained in detail very well and Maddie worked hard to negotiate in Pauls absence, we are grateful and would like to say thank you to all the team and appreciated it very much, would recommend this estate agent.
Lorraine · 26 March 2026
Agent replied · 16 April 2026
Hi Lorraine,
Thank you for sharing your feedback. We’re delighted that Paul and Maddie provided expert property guidance and that our estate agent team supported you so effectively throughout the sale of your mum’s house. It’s wonderful to hear that the process felt clear, professional, and well-managed, and that our efforts were appreciated. Your recommendation means a great deal to the team.
Thanks,
Cubitt & West
★★★★★ 5/5
TrustpilotWe had a great experience with Julie…
We had a great experience with Julie the sales progressor at the waterloovile branch throughout our house purchase. She was friendly, professional and always kept us updated on how things were progressing. Julie was quick to respond to any questions we had and helped keep everything moving along, particularly during the more stressful parts of the process.
Brooke · 25 August 2026
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with Julie and our team at Cubitt & West during your house purchase. It's wonderful to know that our efforts to keep you updated and supported throughout the process were appreciated, especially during stressful times. We truly value your kind words and recommendation. Thank you for sharing your feedback; it means a lot to us!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotThanks Cubitt & West
Cubitt & West quickly found a buyer for our flat in a difficult market. At every stage of the transaction when we were having trouble with our buyer or solicitors, Katie was available to listen to our concerns and intervened personally to get things back on track. A big thankyou to Katie and her team!
Owen · 4 September 2026
Agent replied · 25 October 2024
We are so pleased to hear that we were able to find a buyer for your property even in a challenging market. It's wonderful to know that our team at Cubitt & West Sutton were there to support you and personally intervene to keep things moving forward. Your kind words are greatly appreciated!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
GoogleI cannot thank Mia & Maddie enough for all the help and support they have given me, especially through some very awkward times and situations throughout the sale of my house. They both have gone above and beyond supporting me, I will miss our phone calls and chats when the sale is completed. Thank you both for a very helpful and professional service throughout and I cannot recommend you both and the team at Cubitt & West enough!
D · 16 March 2026
Agent replied · 16 April 2026
Hello,
Thank you for your thoughtful review.
We are delighted to hear that Mia and Maddie were able to provide consistent support and guidance throughout your house sale. Moving home can present unexpected challenges, so it is particularly rewarding to know their professionalism, dedication, and communication helped make the process smoother during difficult moments.
Kind Regards,
Cubitt & West
★★★★★ 5/5
TrustpilotFrom start to finish Cubitt and West…
From start to finish Cubitt and West have been fantastic. Always available to deal with any queries. Our house sold even before it reached the market due to their potential buyers list. Hannah Margetts has been brilliant keeping us updated with our sale. The staff and service have been brilliant and we would recommend them .
Beverley · 20 August 2026
Agent replied · 24 September 2026
We are absolutely delighted to hear about your fantastic experience with our team at Cubitt & West. It's wonderful to know that we were readily available to assist with your queries and that your property sold so quickly thanks to our potential buyers list. We truly appreciate your kind words and recommendation.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://l1nq.com/pkk6pa2
★★★★★ 5/5
GoogleDear Team at Cubitt & West Shirley,
I just wanted to take a moment to say thank you to Mia, Caitlin and Paul for their amazing job you did in selling my house.
From start to finish, the whole process was handled with professionalism, efficiency, and genuine care. You made what could have been a stressful experience feel smooth and straightforward, and I’m truly grateful for all your hard work and support.
I’m absolutely delighted with the outcome and couldn’t have asked for better service. I wouldn’t hesitate to recommend you to others.
Thank you once again for everything you’ve done.
Best regards,
Aderemi Adejokun
Remi · 16 February 2026
Agent replied · 16 April 2026
Hi Remi,
Thank you very much for taking the time to share your feedback. We are delighted to hear that Mia, Caitlin and Paul supported you so effectively throughout your property sale and helped make the moving process feel smooth and well managed. Providing clear communication, genuine care and expert property guidance is exactly what our estate agent team strives for, so it is wonderful to know this was reflected in your experience. We truly appreciate your recommendation and kind words.
Thanks,
Cubitt & West
★★★★★ 5/5
TrustpilotSelling/buying a house
Very helpful and will always ring you back as quickly as they can with queries etc. My experience with Cubitt and West very good. All the staff were helpful especially Summer who is dealing with the house I am buying . I know she has only been there for about a year but very professional, pleasant and a joy to work with. Thank you
Lesley · 29 May 2026
Agent replied · 24 June 2026
We're so glad to hear about your positive experience and that our team were helpful. It's wonderful to know we could assist you effectively. Thank you for sharing your kind words!
★★★★★ 5/5
TrustpilotMarc Steel is the best property manager…
Marc Steel is the best property manager i have ever come across in the 30 years of renting. He has been so considerate and supportive all the way through the 3 years tenancy. If you ever have him as a manager you have hit the jackpot. His compansion, understanding and straight honesty is second to none.
Dale · 11 June 2026
Agent replied · 24 June 2026
We are so pleased to hear about your exceptional 3-year tenancy experience. Your kind words truly highlight the dedication we strive for. Thank you for sharing your positive feedback!
★★★★★ 5/5
TrustpilotExcellent experience
Excellent experience, agents listened well to what we were looking for. It was a very pernal approach and they would only offer viewings for houses that really matched our criteria. Alia was also really kind and available to arrange viewings at very short notice.
FRANCESCA · 15 June 2026
Agent replied · 24 June 2026
We're so happy to hear our agents provided a personalised approach and listened to your needs. We appreciate your kind words about our team's responsiveness. Thank you for your positive feedback!
★★★★★ 5/5
TrustpilotFantastic level of customer service
My experience with cubitt and west has been fantastic from the get go. They have been very helpful and always there to answer questions if I had any. They reply super fast and if you phone them, they are more than happy to speak on the phone with you. A special mention for Julie who has been fantastic throughout my whole sale of my property. We had a few things go wrong in the chain and she has been fantastic guiding me through it!
Kirbie · 24 August 2026
Agent replied · 24 September 2026
We are so pleased to hear about your fantastic experience with us at Cubitt & West. It's wonderful to know that Julie and our team was helpful and responsive, always there to answer your questions. We truly appreciate your kind words, especially regarding the support provided during the complexities of your property sale.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 4/5
TrustpilotBranch good, staff great!
The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!
B · 28 April 2026
★★★★★ 5/5
GoogleI'm absolutely thrilled with the service I received from Cubbit & West! From the very first contact right through to the completion of my house sale, the communication was impeccable. They were always on hand to answer my questions and kept me informed every step of the way.
Their attention to detail was truly impressive; they made sure every aspect, no matter how small, was handled with professionalism and efficiency. Thanks to their dedication and expertise, the sale of my property went smoothly and successfully, exceeding my expectations.
I would highly recommend Paul Henry to anyone looking for a reliable, communicative estate agency team that genuinely cares about their clients. A massive thank you for everything!
Jr · 10 July 2025
Agent replied · 8 September 2025
Good morning,
Thank you for taking the time to share your experience with us. Your positive feedback is greatly appreciated, and we're thrilled to hear about your positive experience with our branch.
Many thanks,
Cubitt & West
★★★★★ 5/5
TrustpilotExcellent Service!
We recently purchased our new home and had the pleasure of dealing with Esme and her team throughout the process. From start to finish, Esme was absolutely fantastic.
Natalie · 9 September 2026
Agent replied · 25 October 2024
We are incredibly grateful for your wonderful feedback and so happy to hear about your positive experience during such an important time. It's truly rewarding to know that our team's dedication, professionalism, and personal approach made a significant difference in helping you settle into your new home. Your kind words are a great encouragement to us all, and we sincerely appreciate you recommending our services at Cubitt & West Sutton. Thank you for choosing us!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotWe were buying our first home and Julie…
We were buying our first home and Julie was so friendly and helpful, and always happy to answer any questions we had. She also communicated frequently with our sellers in order to provide us with updates which we were grateful for.
Morgan · 8 June 2026
Agent replied · 24 June 2026
We are so glad we could make your first home-buying experience a smooth one. We appreciate your kind words about our helpfulness and communication.
★★★★★ 5/5
GoogleTo cubit and west
I would like to thank Caitlin for all you did for me and Catherine it was a long search and thank you for smooth sale and dealing with any enquiry we had and dealt with and reply to us very quickly many thanks david lemarchand and Catherine Hathaway
David · 16 March 2026
Agent replied · 16 April 2026
Hi David,
Thank you for your kind words. Caitlin will be so pleased to know that after a long search, she was able to help make your sale progress smoothly and respond quickly to any questions along the way. Providing clear communication and steady property sale support throughout the moving process is always our priority.
We wish you and Catherine every happiness in your next chapter.
Thanks,
Cubitt & West
★★★★★ 5/5
TrustpilotAbbey Kitchener made every process easy…
Abbey Kitchener made every process easy for me, thank you cubist and west thank you Abbey for your nice and easy customer service assistant
Adebayo · 7 September 2026
Agent replied · 24 September 2026
We are so glad to hear that our Abbie and our team at Cubitt & West Crawley made your experience easy and provided excellent service. We truly appreciate you sharing your positive feedback with us!
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotThe team were great and always did…
The team were great and always did their best despite some challenges from other sources. I would particularly like to say thank you to Julie and Zoey. They went out of their way to help.
Ben · 8 June 2026
Agent replied · 24 June 2026
We are so pleased to hear about your positive experience and that our team, especially Julie and Zoey, provided exceptional support despite challenges. Thank you for your kind words.
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