Cubitt & West Shirley reviews

★★★★★ 5/5

Google

I recently worked with Shanay Hall as my housing agent, and she was amazing. She helped me view the property and always communicated quickly and respectfully. Shanay was very professional and kind. She answered all my questions and handled any concerns right away. Thanks to Shanay, I had a great experience and moved into my new home comfortably. I highly recommend her to anyone looking for a helpful and caring housing agent. Thank you, Shanay, for your excellent service!

Christopher · 12 August 2024

★★★★★ 1/5

Trustpilot

Promised the world before going on the…

Promised the world before going on the market. That’s where the sloppy work started, given the brochure to sign off. Had to be return 3 times for amendments due to duplicate wording, missing pictures etc., basic work for anyone, but no care or attention to detail.Once the house was on the market and live on the website. Some pictures where over saturated making the house look a dirty, missing pictures and more pictures of the garden than the house.Asked them to amend this, met with a sharp and blunt response over the phone…speak to the manager.They amended this, placed the original pictures online, next to the over saturated pictures. Simple, uncomplicated work for anyone, but seems no one can be bothered to check details and pictures. All in all, a very bad experience of Cubitt and West, talks the talk but does not walk the walk.Would I recommend Cubit and West? No not at all, wasted 8 weeks of my time and money.

JPM · 26 July 2024

★★★★★ 5/5

Google

Really enjoyed the service with Cubitt&west. Claudius was always available for a helping hand when needed talked me through the whole process although the property was sold via another colleague. Mia joined the branch later and was very active with support immediately. Paul, Caitlin i would like to say thank you for all the help over the phone. I would recommend using Claudius, Mia, Paul, Caitlin and the team Thanks again.

Chris · 7 December 2024

★★★★★ 5/5

Trustpilot

First time buyer/Leashold property

Though I didn’t use John O’Neill at the Cubitt & West branch, Woodingdean to buy or sell a property, he recommended their in-house solicitors and mortgage services. As a first time buyer, his recommendation and guidance was invaluable. Mortgage Matters Direct were totally amazing in securing me a mortgage, a fast and efficient service with great communication throughout. I would highly recommend them. JS Law, the conveyancers recommend by Cubitt and West were also great, Lauryn Parker-Beaton was very patient in taking me through the complexities of buying a leasehold apartment. Though it took a while, she did a good job in getting the property to completion. John’s knowledge and experience of the buying process was also invaluable, as a first-time buyer this was daunting and stressful, he simplified the whole process for me and held my hand the whole way through. I would highly recommend him and his team of experts, thank you John, I couldn’t have done this without you!

Jason · 8 July 2024

★★★★★ 2/5

Google

We recently sold our flat through Cubitt & West and unfortunately the experience fell far below what we expected. Our agent Caitlyn was attentive, but it didn’t translate into real progress when we needed it. …

Jordan · 16 December 2025

★★★★★ 5/5

Google

I generally keep a close eye on priorities that matter most to me, and finding a rented property was certainly one of them in such a short period of time. Throughout this process, I had regular communication with Abbey, and I truly appreciate her patience, professionalism, and consistent support. She responded to every query promptly and with kindness, never once making me feel like I was being a bother, an outstanding quality in customer service that deserves recognition. During the property viewing, we were delayed by traffic on the M25 and arrived 15 minutes late. Abbey handled the situation with grace and understanding, which really helped ease our stress. She also guided us efficiently through the process of submitting the holding deposit and completing all necessary documentation. Even on the day of key collection, when we were again running late to the Cubitt & West office, Abbey welcomed us warmly and completed all the formalities seamlessly. She handed over the welcome pack with her signature professionalism and a smile. Additionally, I want to acknowledge the friendly approach of the other staff members at the office. A special thank you to Hanna as well for her support during the process. Thank you, Abbey, for your exceptional assistance, your patience, and your consistently professional approach. Keep up the great work!

Ashwil · 17 August 2025

★★★★★ 5/5

Trustpilot

Rosie Hewitt at Cubitt & West Arundel is a star

Rosie Hewitt at Cubitt & West Arundel is absolutely exceptional. I needed a new home because of a personal tragedy, Rosie promised that she would find me a place that would "fit me as a person not just as a client" and she absolutely did. She went above and beyond to find me the right property and manage the purchasing process, which was not at all easy. I can only thank her and highly recommend her services to anyone looking for "their perfect home", not just a house to live in.

Chris · 4 June 2024

★★★★★ 5/5

Google

We had the pleasure of working with Tayla on securing a rental property. Tayla was very helpful and incredibly polite and accommodating. The process was smooth and easy!

Bethany · 16 February 2026

★★★★★ 5/5

Trustpilot

Cubitt & West - They sell houses.

Having placed our property with another agent and having wasted close to 6 months, we moved to C&W and quite quickly they had found us a very suitable buyer and the sale progressed well through to completion. Thanks to Scott Buchanan, Brian Sparrow and the rest of the team, what is usually a complex process progressed well and everything was done and dusted in about 4 months.

Derek · 16 December 2025

★★★★★ 5/5

Trustpilot

Final Review

Just wanted to give a final review of our purchase made through Cubitt & West. Zoey & Jaz dealt with the negotiations of our purchase and did everything they could to get us a great deal. We were more than satisfied with their service & would highly recommend them as agents and representatives. Julie Bramble was very hands on with the negotiations and progress of our sale. She was always on hand to speak to and is very knowledgeable in this field. Julie is a credit to the team and I think she does a brilliant job in making everyone feel at ease through the stages. Our purchase has been a whirlwind of emotions and stress but I think it was most definitely not as stressful as it could have been without Julie taking it on and working hard on it. Thank you for everything guys.

Lauren-Rose · 22 May 2024

★★★★★ 5/5

Trustpilot

Fantastic!

I cannot speak highly enough of the service we received from cubit and west southsea. I really liked the WhatsApp messenger service too, makes communication easy. Harry sold our house within a few days, a really friendly and helpful guy. And Julie was there from then onwards, to see it through to completion. She answered all my silly questions in no time at all. Would definitely recommend selling your house through these guys

Matthew · 21 August 2024

★★★★★ 5/5

Trustpilot

Outstanding service

I cannot put in to words how amazing you guys have been in making my move a simple process, The whole team have been fantastic, but I would especially like to mention Julie Bramble, her knowlege/support has been outstanding, she has gone above and beyond to reassure me, making this whole process stress free, she is an asset to Cubit & West, thank you Julie.Outstanding service.

Jennifer · 4 December 2024

★★★★★ 5/5

Google

I had a great time finding a home - stumbled across Cubitt and West completely accidentally, but from my first viewing with them, I felt respected and listened to. I was impressed at how well my requirements and thoughts on particular flats were incorporated into future viewings I was invited to. Tayla in particular was both personable and informative, making the process simple and enjoyable. Would definitely recommend this agency!

Pigeon · 16 March 2026

★★★★★ 5/5

Trustpilot

Thank you!

I can’t recommend Marc Steels highly enough. From our first interaction, he was incredibly professional and went out of his way to be helpful. He kept me informed at every stage and handled all the details with impressive efficiency. If you’re looking for a letting agent who actually delivers on their promises, Marc is your person.

Nadine · 26 February 2026

★★★★★ 5/5

Google

I want to give a massive thanks for the team at Cubitt and West, big shout out to Mia Savva, Caitlin and Hannah after 2 months of not being able to sell my house with another agent and being frustrated. I met Mia and she brought my house to the market swiftly and within 9 days she sold it for the full asking price. Couldn’t thank the team enough. Highly recommend them to anyone in Shirley looking to sell their home.

Harry · 12 July 2025

★★★★★ 1/5

Trustpilot

Cubitt and West Brighton don't want my business...?!

I am really disappointed by the interaction that I have received from Ebba at Cubitt and West Fiveways, Brighton. I have called a few times today to try to get booked in for a valuation to sell my property. After some difficulty getting through and finally speaking to someone in head office to get an appointment, Ebba calls back to rearrange. When I said that I could move the appointment but if there were any issues I would call to let her know Ebba replied 'that if it wasn’t a real appointment she would take it out of her diary’. Not a real appointment? That’s a strange comment. I would like to book in the valuation which is why Ebba was the 4th person today from Cubitt and West that I spoke to in order to arrange. When I tried to explain that the situation may not in my control and I was only giving her a heads up to be considerate she said ‘that she was rearranging her whole schedule to fit me in and didn’t want to do that if I wan’t going to guarantee the appointment’. I’m confused as to why Cubitt and West Brighton don’t want my business? And coming from Estate agents that often have to cancel / reschedule as they are dealing with situations out of their control…?! I purchased this flat through Cubitt and West years ago and sadly will no longer return to them for help.

Grace · 2 April 2024

★★★★★ 5/5

Google

Mia and her team did a great job selling my house, even with a tight deadline to sell, they got the property listed, sold and completed in a quick timeframe. Thank you

Craig · 16 December 2025

★★★★★ 5/5

Google

The whole process was so fast for me and Straight forward and my agent Abbey was always available to talk to listen and advise. Will use Cubitt & West moving forward in the future and definitely recommend Cubitt & West for any one who want to rent or buy a property because they are the best so far I have seen.Thank you so much .

Joy · 8 December 2024

★★★★★ 5/5

Trustpilot

Julie Bramble

My partner and I would like to give a big thank you to Julie Bramble in Cubitt and Wests Southsea branch for all the work she has put in on our recent home purchase. She always come back to us on queries when she’s been busy on the phone and always answered any questions we were unsure about. Julie has been amazing in her sales progressor role from start to finish. Thank you once again, Terry and Janet .

Terry · 19 April 2024

★★★★★ 5/5

Trustpilot

Excellent

Where do we start, I guess with Paige White first, what a diamond she is, from the very moment we first met her, she was friendly helpful and most importantly honest. The place Paige took us too, she warned us go in with an open mind, as work was ongoing at the property but not ready yet. We went and while we went in with an open mind, it was difficult to see beyond. Paige said I will keep a close eye on the progress and update you. We went away more in hope than anything else. Within a week of that viewing Paige called us and said come back and see what has been done. Which we did and while it was not yet ready the transformation was amazing. Paige had been right along, We said yes to the property and Paige went out of her way to get the paperwork side of things moving. When dealing with the rest of the team in the Bognor branch of C & W they too were friendly and helpful. Inside a month we are in the property and a huge part of that was down to Paige White.

Bob · 30 March 2024

★★★★★ 5/5

Google

Highly recommended. From our early engagement, Mia and the team have been highly motivated, fully committed and remained positive to deliver on their promises. Our home was expertly presented online to ensure it stood out from the … More

Colin · 20 September 2025

★★★★★ 5/5

Trustpilot

I needed to secure a place as soon as…

I needed to secure a place as soon as possible and Dan made it possible for this to happen. He has been such a great help and always made sure I understood what was going on and happening at each stage within this process. I am happy to have been working with him and Cubitt & West and would genuinely recommend him and them to anyone in search of realtor services

Kofi · 2 August 2024

★★★★★ 5/5

Trustpilot

Great working with Claire and the team

Great working with Claire and the team at

Louise · 5 June 2026

★★★★★ 5/5

Trustpilot

Thank you Julie Bramble!

Julie Bramble has been an amazing help/ point of contact through my very recent property purchase. She has always gotten back to me on my numerous queries and was happy to talk me through the whole process. Julie was excellent at helping to soothe any anxieties or panics around the different steps of buying a property and I really felt like she was in my corner - calling and chasing up on my enquiries. Thanks Julie!

Chloe · 23 April 2024