5/5
TrustpilotHannah Brasier is brilliant
Hannah Brasier is brilliant. Always helpful and efficient and keeps a calm head in a crisis.
Trusted Agent profile · Croydon
Cubitt & West Shirley reviews in Croydon
★★★★★
2,070 reviews across 2 platforms
137-139 Wickham Road, Croydon, CR0 8TE, CR0 8TE
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Cubitt & West's office in Croydon, at 137-139 Wickham Road, is rated 4.7 out of 5 across 2,070 reviews on two platforms, including 209 Google reviews rated 4.7.
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Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotCubit & West experience
Had a good experience with Cubbit & West after Michael Bogen, Marketing Consultant at Saltdean branch became involved in the sale of my Nan’s house. He was very professional and informative all the way through the sale, unlike the Sales Progressor who failed to keep us up to date with legal process involving the rest of the chain. We would like to thank Michael for his care at a very emotional time.
Agent replied · 29 December 2024
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotGreat experience!
Julie, Emma, Maddison and Nicola were all fantastic and finally got my property, in a tough market sold and I have now exchanged contracts.. great service and great team would highly recommend! Cheers guys
Agent replied · 25 October 2024
Good Afternoon,Thank you for your kind review - we will pass this on to the team! We're delighted to have helped get everything sorted with your move.Best wishes,Cubitt & West
5/5
GoogleIt was great and very exciting working with Abbey and Hannah, finding my new home in the neighborhood. They were absolutely professional and an amazing team to work with. You won't regret it.....Trust me. Cubitt & West !.....You're simply the best !
Agent replied · 11 October 2026
Good afternoon, Thank you for your five star review. We'll be sure to pass on your feedback to Abbey, Hannah and the team. … More
5/5
GoogleThe lettings team have been an amazing help! Abbey has been managing my flat and has been a Godsend - along with the rest of the lettings team. They have been very efficient in helping me with the whole process.
Agent replied · 10 November 2024
Dear Sarim, Thank you for taking the time to leave a review. I'm so pleased that we've been able to help you with the process of letting and managing your flat. At Cubitt & West, we pride ourselves on offering our customers the best possible service. I'll personally pass on your comments to Abbey & the team. Many thanks, Branch Manager
5/5
GoogleThis review is for Sayed in particular as he has helped me find an accomodation whilst I was abroad and with such short notice. He was always available to answer my calls and help me with my annoying questions. Once I saw the place in person it was exactly as described and exactly as the photo's he provided. I highly recommend him. Thank you so much Sayed!PositiveProfessionalism
Agent replied · 10 November 2024
Dear B Thank-you for your kind words about Sayde in the Shirley Team. He was delighted to read your review and thank-you for the recommendation. Kind regards Becky Jennings, Operations Director
5/5
TrustpilotGreat first experience with Cubitt & West
Daniel Nouari was great, friendly, professional, prompt, and easy to work with. He made the process of setting up our rental painless, even when he had to wait for us to come late on a Saturday. All in all this is a good first experience with Cubitt & West.
Agent replied · 25 October 2024
Hi Craig,Thank you for leaving a review! It's great to hear friendly, professional, and prompt you've found our agent, Daniel, to be and how painless he's made the process of setting up your rental property.Best wishes,Cubitt & West.
1/5
TrustpilotUnethical practices
Unethical, disappointing and uncaring. The flat I rented was managed by them. It had a major electrical danger and fire safety hazard. Instead of addressing the issue, they kept trying to pass the buck to the block management who in turn passed the buck to them. Meanwhile I was living without electricity for three days already and that too with an infant in the house. Did they care? Of course not. Me and family could die for all they care as long as they get to save a few hundred by fobbing me off. Eventually I had no option but to get a pvt electrician and get the thing repaired. He too said it was a fault with the house and not the block. He did say that it needed extended repair and he has applied a band aid of sorts. But cubit and west did not care.i had to eventually vacate the flat and they have still not refunded the money I paid for the repairs. Instead they found a new tenant and got them to pay higher rent than I was paying without even repairing anything!!!! Try and stay away from them if you can.
Agent replied · 25 October 2024
Thank you for taking the time for sharing your concerns. It must have been difficult to be without power with an infant and we are pleased that our lettings team were able to negotiate an early release from your contract, without any penalties. They have also contacted the Landlord for reimbursement for the repairs.The electrics were checked and confirmed safe by a qualified electrician before re-letting the property and there have been no further issues reported by the new tenant. A long-term solution rests with the freeholder and block management company. Kind regardsCubitt & West
3/5
TrustpilotThank you Tom Hadlow
I have not had many great experiences with Cubit and West, honestly. But Tom Hadlow from the property management dept has been the one shining star in the midst of loads of disappointment. He has been kind, professional, courteous and tried to be helpful. He tried to deliver what he promised but couldn't do so always as his hands were tied by a corrupt organisation. If at all I ever think of using cubit and west again (I'd have to be desperate if I do) it will be because of Tom. All the best to him in his career.
Agent replied · 25 October 2024
Dear Sandeep,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your overall experience with Cubitt & West has not met your expectations. However, we are delighted to know that Tom Hadlow from our property management department has made a positive impact. Your kind words about Tom's professionalism, kindness, and reliability are greatly appreciated. We will be sure to pass along your compliments to him. We value your feedback and will use it to improve our services. Should you decide to give us another chance in the future, we hope to provide you with a more consistent and satisfactory experience.Best wishes,Cubitt & West
5/5
TrustpilotAbi Valentine-Rugg is a star!!
Abi Valentine-Rugg is my point of contact and she is an absolute star!
5/5
TrustpilotBecky is very friendly and supportive
From the first phone call to the end, Becky was very supportive and helpful, as well as her colleagues when she was out of office.Becky was very honest and had great communication. Thankyou for your help
Agent replied · 25 October 2024
Hi Jack,Lovely to hear you had such a great experience with Becky, thanks for letting us know. All the best,Cubitt & West
5/5
TrustpilotJulie bramble
What an absolute star Julie bramble has been she was so patient, helpful and always gave me good advice in my moments of stress however many times I called in a day. A massive thank you Julie I don’t know what I would have done without you on the end of the phone over the past few weeks.
Agent replied · 25 October 2024
Good afternoon,Thank-you for your kind words about Julie, our Senior Sales Progressor at Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotWe had quite a tricky house sale and…
We had quite a tricky house sale and Kerry Ann and her team at Cranleigh were brilliant. Kerry Ann is very approachable and was extremely supportive and helpful during the final days of the sale.
Agent replied · 25 October 2024
Hello Susan,Thank you for taking the time to leave a review, we're thrilled to hear that you had such a positive experience with us. We'll pass your kind words on to the team.Best wishes, Cubitt & West Arundel Estate Agents
5/5
GoogleMy house is just about to go on the market with Cubitt & West Shirley office. I had the good fortune so speak to Maddie Stokes first, who made me feel comfortable. Her communication and listening skills were excellent. She took on board …
Agent replied · 11 October 2026
Good afternoon, Thank you ever so much for your review. We’re delighted to hear that your experience with the Shirley office has been so … More
5/5
TrustpilotA huge thank to the Southsea team
I'd like to say a huge thank you to Maddison and Julie, and everyone else at the Southsea team who sold my house in one day, after patiently waiting for me to be ready to sell (I wanted to find my new home first) and supported me through the selling process before and after offer.Many thanks to all in the team.
Agent replied · 25 October 2024
Good afternoon Sherria,Thank-you for your kind words about Maddie & Julie from the Southsea office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil Piper Senior Operations Director
5/5
TrustpilotAmelia is a great asset to the company
Amelia Grant has been great in the process of searching for a house. I am a first time buyer and have learnt a lot from the information that she has provided. She has put me in contact with a mortgage advisor who has stretched my budget massively and she keeps in regular contact with different property’s when they become available and is always happy to help.
Agent replied · 25 October 2024
Good morning Mark,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Amelia- I will be sure to pass them along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotThank you Cubitt and West!
I cannot thank Cubitt and West enough for helping me with my sale. They got me over the line when I thought I was never going to sell. They are warm, friendly, compassionate and above all, they care about you and the property. They are not in it for themselves, the are wholly working for you. I will be forever grateful to them and would highly recommend. Thank you Cubitt and West.
5/5
TrustpilotMany thanks
Would just like to say a big thank you to John, Richard, Charlotte and the team for their excellent service .Always professional, efficient, reliable, friendly and helpful.Nothing too much trouble ,very reassuring through every stage of the sale.I would definitely recommend them to anyone thinking of selling or buying a property .Thank you all very much .
Agent replied · 25 October 2024
Hello Debbie, Thank you for your kind review - we will pass this on to the team! Best wishes,Cubitt & West
5/5
TrustpilotStraight forward house move
Once we met David and his team we knew we were in safe hands as this was our first move in 33years we were anxious about what was ahead.Rebecca and Elliot managed the viewings professionally and gave us immediate feedback.David was always available to answer any questions or concerns.we would just like to say Thank you once again to David and the team.
Agent replied · 25 October 2024
David and his team will be delighted to know that they made you feel this way. They are an experienced team and always endeavour to provide the best service possible. Thank you.
5/5
GoogleAbbey has been so helpful during our rental process, it has been such a smooth process with her help & nothing is too big of an ask! Would highly recommend!
Agent replied · 10 November 2024
Hi Cassia, Thanks for your review, we're delighted you're happy with our service. We'll be sure to pass on your kind words to Abbey and the team! Thanks again, Cubitt & West
5/5
TrustpilotThank you
Julie was brilliant when we had any queries on what was going on and no one was telling us anything she was able to clear up any questions or confusion during the purchase process.
Agent replied · 25 October 2024
Hello Hannah,Thanks for your review, we're delighted you're happy with our service. We wish you all the best in your new home!Thanks again, Cubitt & West Arundel Estate Agents
5/5
TrustpilotGreat service
Julie, Lorraine and the team at the Southsea branch made buying my house from them a lot more managable! Really happy with the support, communication and updates provided by Julie, who was quick to reply and was able to push things forward when I struggled with solicitors! Many thanks!
Agent replied · 25 October 2024
Hi Sarah,Thank you for leaving a review! It's great to hear how positive your experience with Julie, Lorraine and the team at Southsea has been and how their support and communication has made the process of buying your house so much more manageable.Best wishes,Cubitt & West.
5/5
GoogleAmazing service professional and friendly! Thanks to Abbey for all your help always quick to respond to any queries we had. Great agents will recommend
Agent replied · 9 December 2024
Hello Carly, Thanks for your review, we're delighted you're happy with our service. We're delighted to hear that Abbey was able to assist you so effectively and that you found our service both professional and friendly. Your recommendation means a lot to us. Best wishes, Cubitt & West
5/5
TrustpilotMy wonderful house hunting experience with Abbie
I had a very wonderful, transparent and clear cut experience with Cubitt & West letting agency.Abbie Tallack is the best,she made me feel at home,she gently put me through all the process,this was the most wonderful experience I have had with housing, expecially for a new person in the UK. And she was honestly thorough too. Thanks Abbie.
Agent replied · 25 October 2024
Good morning,Thank-you for the kind words about the Portsmouth Lettings team and in particular Abbie. I will be sure to pass them on.Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
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Tell us what you need and we'll put you in touch. Cubitt & West Shirley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
