Cubitt & West Purley reviews in Croydon

★★★★★ 1/5

Google

Possibly the worst experience of an estate agency I've ever had they forced people to see a property that people couldn't afford they don't vet the people coming round avoid like the plague Purley Branch manager Alex advises he wasn't happy with how his staff has dealt with things he will make it his personal mission to work on it gets no one in isn't in the office for days then when we question it he has the audacity to say everyone is entitled to have personal days off and he did nothing to guarantee his word then says he thinks he may of overpriced it by 40grand !!!!!!!they charge high fees get a sweetener of 12.5 percent for anything over the asking price they are the biggest sharks in the game don't use them awful awful experience.

Emma · 11 November 2016

★★★★★ 5/5

Trustpilot

Seamless process

Seamless process, never a problem arranging a number of re-viewing after offer was accepted and always accommodating with various surveys. All staff friendly and always helpful.

Warren · 6 December 2025

★★★★★ 5/5

Google

Great service from Cubitt & West Purley. Mia and Sophie managed our property purchase from start to finish and were always on hand to help with any queries we had. Would highly recommend!

Lauren · 11 August 2024

★★★★★ 5/5

Google

Oliver has been great helping with property viewings. Honest and approachable.

Adrian · 10 November 2022

★★★★★ 5/5

Google

Cubitt and West were very helpful in dealing with the sale of my late mother's house. They kept me up to date with the progress and were very friendly and professional. Had excellent service from Tom and Mia in particular. Would certainly recommend their services.

Max · 15 December 2023

★★★★★ 5/5

Google

Thank you Tom and the rest of your team for being amazing in helping us with our purchase, I would highly recommend you guys to anyone.

Jason · 11 November 2019

★★★★★ 5/5

Google

It was an absolute pleasure working with Kurran to sell my house. He was friendly, polite, professional, punctual and considerate through out. He wanted the best possible deal for me and was determined to get it! Kurran, thank you for all of your support, you’re amazing 🤩 …

Kim · 14 March 2025

★★★★★ 5/5

Google

As first time buyers we were completely guided through the process, everything was very straightforward and everyone was so helpful. So happy to be collecting the keys to our first property today as a lovely early Christmas present 🎁 ☺️ …

Daisy · 10 November 2023

★★★★★ 5/5

Google

Very professional services. Lots of helpful tips and information. Kept us update with personal phone calls and emails. The whole process was smooth. They have a lot of services on offer making it a one stop shop. Great many thanks.

Andy · 10 November 2023

★★★★★ 5/5

Google

Great experience with Kurran, Mia, Zofia and Sophie. Much more professional than other local agents in the area and sold my house in a tough selling environment. Highly recommended.

Sherif · 12 June 2024

★★★★★ 5/5

Trustpilot

Service

Julie Bramble at C and W was excellent with communication and helped grease the wheels with our buyers solicitors.

Gary · 24 November 2025

★★★★★ 5/5

Google

We had excellent service from Cubitt & West Purley for the sale of our house. We were very happy with the whole process with professional marketing, arranging viewings efficiently and helping to move the sale process along through to completion. The team provided timely and friendly communication throughout and were always on hand to provide advice.PositiveResponsiveness, Quality, Professionalism, Value

Angus · 10 November 2021

★★★★★ 5/5

Trustpilot

Professional & Empathic

From the beginning Emily Jones provided outstanding service to the end where Rachel-Grace Laker provided equally outstanding service.

Mrs · 21 November 2025

★★★★★ 4/5

Google

The staff were very helpful, accomodating, patient and suportive regarding the numerous viewings I requested. Due to the nature of the property I intended to buy, I had to deal with more than one department, which I initially found confusing. However, I did eventually come to terms with the process.

Justina · 10 November 2022

★★★★★ 5/5

Google

Great friendly service. Received regular communication and updates. Always ready to help. In comparison with another estate agency more reliable and efficient.

Pawel · 10 September 2024

★★★★★ 1/5

Google

VENDORS BE AWARE This estate agent doesn't have their vendor's best financial interest in mind when selling their property. I viewed one of their properties priced at £125,000 Adams Court. and was made aware that there had been an offer for £100,000, but the person hadn't viewed the property yet and was going to view it the following week. The property needed considerable work and I informed the agent I was seeking quotes before coming to do a second viewing the following week. After travelling down the following week as arranged which encountered a 300-mile round trip and £90 hotel stay, 2 hours before the second viewing the estate rang me. They advised me they had now accepted an acceptable offer for the property. I asked if it was the asking price and their response "it was an acceptable offer" I feel sorry for the vendor and other vendors that have currently have their properties on the market with them. I hope they all read this review. This estate agent couldn't be bothered to meet me at the property once they had received a low offer knowing that I had made a 300-mile journey staying overnight and therefore this vendor unknowingly has lost out financially due to their laziness

Karen · 10 November 2022

★★★★★ 5/5

Trustpilot

Excellent communication

Excellent communication from this firm. The team are very professional, customer focussed and supportive. Would not hesitate in using them for my next house sale.

Catherine · 22 August 2025

★★★★★ 5/5

Trustpilot

Huge Thanks

I feel compelled to write this review after having such a fabulous interaction with Thomas Goodchild.

Naomi · 17 November 2025

★★★★★ 5/5

Google

We received a great service from all at the Cubitt & West Purley branch when selling our house. Tom and his colleagues were very professional in all of their work. They communicated really well with us, particularly at a couple of more precarious points in the process and we really valued their support. Thoroughly recommended.

Jonathan · 10 November 2021

★★★★★ 5/5

Google

As a first time buyer, I greatly appreciated Tom, Laura and Nish for all their help and support and for making this a very smooth process. I really had no idea where to start with the process and they helped hold my hand throughout the whole process and helped me secure my first home. I would highly recommend. Tafadzwa

T · 10 November 2020

★★★★★ 5/5

Google

Tom was fantastic at getting my purchase to completion. Highly recommend

A · 11 November 2019

★★★★★ 5/5

Trustpilot

Friendly

Friendly, helpful and really seemed knowledgeable of the local market

Ana · 19 November 2025

★★★★★ 5/5

Google

In searching for a property in the Purley area we have been speaking with Oliver Munro who has been incredibly helpful. He is always proactive booking viewings and sends through some fantastic properties for us to look at. Would highly recommend!

Alexandra · 10 November 2022

★★★★★ 5/5

Google

Friendly and helpful staff especially Tom and Faisal

Shakil · 11 November 2019