Cubitt & West Purley reviews in Croydon

★★★★★ 5/5

Google

Special thanks to Tom and the amazing Team at Cubitt and West, great service and support, guidance and professionalism all in one! Super responsive and friendly! Since we started this journey we encountered many challenges, but we have received full assistance leading us to take the best decisions. Tom assisted us at all times, even when he was off, such an incredible support! Everyone worked over and made the impossible possible on an extreme situation! We are pleased to have worked with the best in the industry and couldn't be more grateful for that! We have one of the most beautiful flats which we can call home! We appreciate the hard work, dedication and knowledge! Great price, high quality in a beautiful area. Thank you to Nish, Faisal, Jenna, Emma, Sharon, Helen, Arash and to many more, outstanding service! Each one of you has massively contributed and made our dream real. Wishing to everyone all the best and many future successes, highly recommended! Regards, LillyPositiveResponsiveness, Quality, Professionalism, Value

Lili · 10 November 2021

★★★★★ 5/5

Trustpilot

Great experience as a tenant of Cubitt and West

I would like to thank Marc Stills for his consistent dedication and outstanding support to us over the last few years. His professionalism and reliability have made a real difference, and we deeply appreciate his excellent service.

Anastasia · 3 December 2025

★★★★★ 5/5

Trustpilot

Very friendly

Very friendly. Helping you as much as they can

Amber · 8 October 2026

★★★★★ 5/5

Google

Hi Tom, thanks for helping me buy my first property in the UK, there was some stressful time during the transaction process, but with your help and your prompt response (even at weekends), it helps me move into the new flat in a very short time and saves me from finding another short term property. I also want to thank Faisal, my mortgage broker, who helps me successfully secure a mortgage with a very good rate and he is also very skilled at dealing with banks. I will definitely consider working with him when I sell or buy my next property. I laso want to thank Joanna (from purley office), she is a very caring person with flexiblity and good communication skills, Joanna voluntarily helped me when I met some difficulties moving into the flat and solved the problem for me.PositiveResponsiveness, Professionalism, Value

JING · 10 November 2020

★★★★★ 5/5

Google

Staff at Purley branch are fab. Lucy was really professional and friendly handling our inital enquiry. She was not pushy, very understanding and whilst we know her job is ultimately in sales, she was sensitive that it was our home that we were trusting her with. This was the reason we chose Lucy and Cubitt & West to market our property. It went live on their website on approximately 16th of November 2019 and had viewings within 3 days (this was prior to any images being put on line) an offer has since been made and accepted since trusting the team with the property. Lauren is also wonderful to deal with and for both ladies nothing is too much trouble. Tom the manager is very professional and it is clear the team actually like working together.

P · 10 November 2020

★★★★★ 5/5

Google

These people are the business. From the moment they took on the property I was selling - a leasehold flat in the area - I knew I was in excellent hands. Their photos were great and Tom (the manager) really knew how to best represent the flat visually. Once they found a credible buyer (which they went about in a clever and strategic manner), I was assigned a competent and professional sales coordinator who kept me informed of every bit of progress, and summarised weekly updates. Tom was always on hand and across everything if I needed him. Really can't recommend more highly.

Jo · 10 November 2020

★★★★★ 5/5

Google

I can't commend highly enough the professionalism of all the staff at your Purley office. In addition i have to make a notable mention to three members of staff in particular in enabling us to get to the present position where my property is currently under offer. I start with Lucy Prior who came to the property to do the initial valuation and whereas from past experience of dealing with estate agents i was initially looking to get three independent valuations from local estate agents, but by the time my family and i had finished our initial consultation/valuation with Lucy we all felt so comfortable with her, her knowledge and insight that we felt confident enough to sign up with Cubitt & West right away without even the need to consider contacting any other estate agents in what is a really competitive local market. Within a matter of weeks that confidence was rewarded as we were made and accepted an offer just under the asking price. As we are currently under offer, we are actively seeking a suitable property within the area to purchase and to this end Lauren Fletcher has been relentless in terms of organising viewings, getting feedback and providing us with updates and when required simple reassurances. Finally i have benefited from the input of the branch sales Manager Tom Scola who i have always found extremely helpful and accommodating even on the odd occasion when i simply have stopped by the office unannounced. They are all a credit to the company and my sincerest wish is that we can hopefully complete the purchase of a property through Cubitt & West early within the new year, because i know i will be in safe hands.

Rukeme · 10 November 2020

★★★★★ 5/5

Google

As a first time buyer of a flat, the whole team at Cubitt and West were extremely friendly, helpful and professional throughout the whole process of me buying a flat in Purley. The manager, Tom, went above and beyond his role in assisting with communications between me and the previous owners, advising me on things beyond his job role and giving me general tips. He was personable right from the outset, introducing himself to me when I was just passing through. He followed up on things for me constantly. Faisal was my Mortgage Broker, who has his own desk inside the branch itself. He was extremely patient with me and understanding, as well being diligent in securing me a mortgage. He explained things clearly, being a first time buyer. He searched across all lenders and returned some very good mortgage rates to compare. Despite difficulties in securing a mortgage due to the nature of the property, he worked very hard to secure me a decent mortgage offer (fixed for 5 years). Finally, Lucy and Lauren were very professional and welcoming from the first viewing and throughout the process. They constantly mediated between me and the previous owners and were very helpful. Overall, I would thoroughly recommend Cubitt & West at Purley. From my experiences, they are all genuinely helpful estate agents with a friendly manner. The Mortgage Broker was extremely diligent and helpful. They act professionally and are personable. To me, they were honestly interested in securing the best deal for me and a fair one for all parties.

Yorkshire · 10 November 2020

★★★★★ 5/5

Trustpilot

Our experience with Cubitt & West as…

Our experience with Cubitt & West as tenants over the past five years was very positive overall.

Catia · 16 August 2026

★★★★★ 5/5

Google

Oliver from the Purley branch is a great example of an excellent estate agent. He is a lovely bloke who is very professional, passionate about what he does, friendly, and above all, he goes to any length to ensure the customers needs are met. Buying and selling properties are so stressful but he has always taken care of the hassle. Highly recommend Oliver and the Purley branch.

Lakshman · 10 November 2022

★★★★★ 5/5

Google

Zofia, Mia, Kurran,Denise and the team at Cubitt & West in Purley were amazing. Communication was great and they were always on hand to help me with any queries or questions. I would highly recommend.

Max · 26 October 2024

★★★★★ 5/5

Google

My sister and I are in the sad situation of selling a property due to the passing of our father. Lucy and the team have been exceptional so far in their help and understanding of our situation. We know that finding the right buyer for a retirement property will take a while, but the communication of every viewing and feedback has been informative and helpful. The App has so far been updated very promptly after a viewing, but we usually receive an email from Lucy even before we read the app!! Thank you Cubitt and West Purley, lets just find that ‘right’ person now!

Christine · 11 November 2019

★★★★★ 4/5

Google

Our overall experience with this agent was very good. They got plenty of potential buyers through the door and we eventually secured an excellent offer. However, we would have preferred to have used a solicitor of our choice rather than their recommended conveyancers as negotiations during the process were quite stressful at times and we were pressured somewhat in to using them. That aside, the staff at Cubitt and West were very helpful, obliging, courteous and friendly and we would recommend Tom and his team to others for their dedication, hard work and commitment in ensuring the successful sale of our house. Thank you.

Stephen · 11 November 2019

★★★★★ 5/5

Google

We had a really positive experience with Cubitt & West Purley and I would highly recommend this branch to anyone selling a property. We were thoroughly impressed by Craig Peters when he valued our flat but we decided to try and save some money on fees by going with a less well known agent. That was a big mistake as the other agent struggled to get viewings and we were forced to lower the asking price. Within a week of switching to C&W at the start of 2019, we’d had more viewings than the previous agent could manage in three months. And within a few weeks, we were under offer. Craig promised that he’d be able to sell our flat and he was as good as his word - which is rare in this game. We should have gone with C&W from the start - they really do know what they’re doing! Lucy and Tom were great at marketing and promoting our flat and Denise was brilliant in answering any questions that we had throughout the process of selling - which made everything straightforward and go smoothly. Craig, the branch manager, remained involved throughout - overseeing things and taking the time to answer any questions that cropped up. We’d definitely use Cubitt & West again and would recommend the Purley branch in particular to anyone looking to sell quickly and with minimal stress.

Mpleay · 11 November 2019

★★★★★ 5/5

Google

Huge thank you to Sophie. Thank you for always being at the end of the phone. Your calmness and peace make skills were so beautiful put to work at the end of the posses when it seamed at the last moment the seller was going to back out.

Agnes · 10 June 2025

★★★★★ 5/5

Trustpilot

Effencent

After the completion, it let me know the key is ready 👍

Oilcock · 27 August 2026

★★★★★ 5/5

Trustpilot

Great service

I was kept well informed with great communication, this together with helpful and friendly service made the whole experience efficient and stress free. I would definitely recommend.

Mr · 14 May 2026

★★★★★ 5/5

Trustpilot

Proactive Professionalism.

My thanks, especially to Laura for her proactive professionalism, as well as Derek, Rosie & the whole team at Cubit and West, Arundel, (West Sussex), for their patience during stressful times, clarity of communication and proactive service in securing a perfect buyer for my property where others had failed. After nearly two years, (with other agencies), it was Laura who sealed the deal at the asking price, no chain, no fuss, everybody happy - especially me! Thank you, Laura.

JCh · 28 November 2025

★★★★★ 5/5

Google

It was a pleasure to view properties with Cubitt & West, Purley. Zofia Kubik was particularly helpful and able to find a suitable property for me on just the 3rd viewing. Thank you for a pleasant viewing experience and a smooth purchase.

Sandee · 13 May 2024

★★★★★ 5/5

Trustpilot

First experience.

Very professional and helpful advice.

Mike · 30 September 2026

★★★★★ 1/5

Trustpilot

Disappointed with the property management service

I am disappointed with the property management service I received. As part of the service charge, I understand that an annual property inspection is included. However, when the inspection was due, the agent informed me that they were unable to access the property and asked the tenant to record a video instead.

Sara · 20 June 2026

★★★★★ 5/5

Google

Mark Wileman has been helping us with our search. In all our interactions, Mark has been pro-active in his approach, always keeping our requirements in mind and helpful. I find Mark to be polite, calm and positive - clearly someone who is passionate about finding people their ideal homes.

SNK · 10 November 2023

★★★★★ 5/5

Google

Louis was brilliant, he suggested a home that suited my needs and what I had described to find. He was quick to respond to me wanting to view the property and showed me round professionally. I have just had an offer accepted in this property and I cant wait to move in! Thank you Louis for finding my new home! :)

Shirin · 10 November 2022

★★★★★ 5/5

Google

Big thank you to Tom at the Purley office for his help and efforts allowing me to seamlessly sell my apartment. I had been quoted lower valuations by two other agents, not only did Tom assure me it was worth more and value it higher, he actually proved it by selling it over the asking price!! Transaction was smooth and all at te Purley office helped right along the way to the new buyers collecting their keys!! Thanks guys!! N.

Nick · 11 November 2016