Trusted Agent profile · Croydon
Verified
★★★★★
412 reviews across 4 platforms
323 Lower Addiscombe Road, Croydon, CR0 6RF
Cray and Norton Estate Agents's office in Croydon, at 323 Lower Addiscombe Road, is rated 4.8 out of 5 across 412 reviews on four platforms, including 330 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
330
Reviews on Google
This office
12
Reviews on Facebook
This office
10
Reviews on Yell
This office
60
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for Cray and Norton Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleWe chose to let one of our properties with C&N, having managed this process ourselves up until recently. So far, they've been great. Responsive, communicative and - most importantly - honest with us, which has been refreshing. Particular …
Hi, Fran. Your feedback is highly appreciated. Thank you for the review!
5/5
TrustpilotBrilliant from start to finish
Brilliant from start to finish. When I met Marcel I knew I would be in safe hands. No false promises just down to earth good advice. Marcel got me lots of views and helped me achieve a price that suited both parties. Darren then took over the reins and really pushed things through keeping all updated (when others failed). I hope these reviews go some way to expressing my gratitude for a job very well done and help others trust that you will deliver. Thank you all. Trudy
Thanks for taking the time to write us a lovely review, you were a pleasure to work for and thanks again for giving us your business, it's greatly appreciated. Darren, Marcel & The Team
5/5
TrustpilotGreat independent estate agency
Would highly recommend Darren and the team at Cray and Norton who recently sold a house for us in addiscombe. Excellent service and great communication throughout the process.
Thanks Fran, it was a pleasure to work for you.
5/5
GoogleThe staff here even stayed after closing time on the day of exchange so we could pick up the house keys after being stuck in traffic. Very kind of them!
Hi John, thanks so much for your kind review. This is what makes Cray & Norton one of the best Estate Agents in Croydon. We just go the extra mile for all of our clients. We hope you are really happy in your new home. Darren & The Team
5/5
GoogleJust rent the house at this state and Archie and Lucas was amazing. Thanks for all your support during the papers work to get the house.
Thanks Maria, it’s always nice to get good feedback on our staff. I hope you are very happy in your new home - Darren 🏡 …
5/5
GoogleI had an excellent experience with Cray and Norton Agency. From start to finish, they were very professional, approachable, and incredibly supportive. They kept me updated at every stage of the process, always responded quickly to my …
Thanks Rincy, what a lovely review. We hope you are really happy in your new home and you know where we are if you ever need any property advice. Darren & The Team
5/5
GoogleI used Cray & Norton recently for the sale of my house, the whole team were polite, personable and professional, always quick to respond to my (many...) enquiries. Family-run and you get the sense they are a tight-knit team. I would definitely recommend to anyone looking to move in the area.
Hi Phoebe, thanks for the lovely review, it was a pleasure working for you.
5/5
GoogleCray & Norton made selling our home in Addiscombe an absolute breeze. Their team was professional, knowledgeable and kept us informed every step of the way. Their expertise in the local market helped us achieve a fantastic result quickly. Highly recommend for anyone looking for a reliable and caring estate agent!
Hi, Ben. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleGreat team who delivered by finding a buyer for my property.
Thanks for taking the time to write us a nice review and for giving Cray & Norton your business, it’s greatly appreciated. Darren & The Team
5/5
GoogleWe selected Cray and Norton based on our previous experiences as buyers; although the house we sold through them had reached us originally via a rival in town. They certainly lived up to our high expectations. …
Thanks for taking the time to write us such a lovely review and for giving my company your business, it's greatly appreciated. Darren & The Team.
5/5
GoogleThe best agency we have ever used. Punctual, clear and friendly service. It was a pleasure working with Archie Cray: always accurate and polite, he organized viewings of our house and provided feedback in timely manner. We really appreciate the service, and without any doubt would recommend it to anyone.
Hi, Stanislav. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleCray & Norton have been so helpful in renting our first property. Great service, Archie has been especially helpful in explaining the whole process.
Thanks for taking the time to write us a lovely review. It’s always nice to get positive feedback in regards to our staff 🏡 …
5/5
GoogleCray and Norton (Harry Saint) was acting on behalf of the vendor of the house we were buying, and we found Harry really helpful. He was really responsive to our queries, kept the sales process moving, kept us well informed and and made it all very straightforward. Thanks Harry!
Thanks for taking the time to write us a nice review. It’s always nice to get good feedback. We hope you are happy in your new home 🏡 …
5/5
YellReview of rental
Hello, I let my property with Cray&Norton and am very happy with the service. Marcel is fantastic and would recommend highly - very knowledgeable
Thanks Jim, we really appreciate you trusting us with your investment and look forward to working with you for years to come.
5/5
GoogleAgents were very good and happy and I liked the way they handled everything
Hi, Grace. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleTotally professional, understood the market, personalised service and maintained timely and effective communication at every stage.
Hi, Mitra. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleWe had an amazing experience with Cray & Norton! From start to finish, their team provided outstanding support throughout our house-buying journey. Their communication was excellent, always keeping us informed and answering any questions …
Hi, Stephen. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
TrustpilotI had an excellent service from Cray…
I had an excellent service from Cray and Norton Estate agent. From viewing to finally signing the tenancy agreement, everything was smooth and stress free. Best experience I have ever had from an estate agent. I do recommend them as they are very professional. Thank you to the whole team for making my move easy and stress free.
Thanks for taking the time to write us such a nice review Ruth. Darren & The Team
5/5
GoogleSold a house with Marcel as our agent. From the start, when he provided the best valuation to ensure a sale at a good price, through to completion Marcel was always honest and available, providing help and advice when needed. This is the second time we've used Cray & Norton and I'm sure we'll use them again in the future.
Thanks for your lovely review and I will give Marcel a big pat on the back😊🏡 …
5/5
GoogleExchanged today on our new home. Cray and Norton have been brilliant from the beginning, they sold our flat when other estate agents couldnt, at a very good rate. Easily contactable and supportive throughout the whole process. Don’t hesitate in using them. Highly recommend
Hi, Jamie. Thank you so much for leaving us a stellar review!
5/5
GoogleWe recently purchased our home through Cray & Norton and couldn’t be happier with the service we received. From start to finish the team was professional, knowledgeable and supportive. …
Hi, Micayla. Thank you so much for leaving us a stellar review!
5/5
GoogleDarren and his team handled the sale of my property in a professional manner. They were courteous and polite from start to completion. Wouldn't hesitate in using Cray and Norton for future property needs.
Thanks Jon, really pleased we got the sale completed for you and thanks for giving us your business, it’s greatly appreciated 🏡 …
5/5
GoogleJust completed on a flat in Croydon. Archie and Darren have been amazing, with showing the property, keeping in constant update and being the link between myself and the vendor. Would 100% recommend then for buying or selling. Amazing team!
Thanks for taking the time to write us a lovely review, we hope you are really happy in your new home. Kind Regards Darren, Archie and the Team.
5/5
GoogleCray & Norton acted on behalf of my family and I can't recommend them enough. They are a family run business and the service they gave reflected that, nothing was too much trouble and they always went out their way to help.
Hi, Toby. We appreciate the kind words and are glad we could provide you with a positive experience!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cray and Norton Estate Agents, Croydon won Gold.
