5/5
We are oversea landlords and have a good experience with Cray & Norton so far. They run as a family business and are responsible.
Agent replied Β· 16 April 2026
Hi, Fae. Your feedback is highly appreciated. Thank you for the review!
Trusted Agent profile Β· Croydon
Verified
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412 reviews across 4 platforms
323 Lower Addiscombe Road, Croydon, CR0 6RF
Cray and Norton Estate Agents's office in Croydon, at 323 Lower Addiscombe Road, is rated 4.8 out of 5 across 412 reviews on four platforms, including 330 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
330
Reviews on Google
This office
12
Reviews on Facebook
This office
10
Reviews on Yell
This office
60
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for Cray and Norton Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
We are oversea landlords and have a good experience with Cray & Norton so far. They run as a family business and are responsible.
Hi, Fae. Your feedback is highly appreciated. Thank you for the review!
5/5
Archie very Professional, responsive, and friendly. He helped me finding my new plaxe.
Thanks so much for taking the time to write such a lovely review. Archie is one of the main reasons why we are one of the Best Estate Agents in Croydon and we are lucky to have him working for us. Darren & The Team
5/5
I was extremely happy with the service provided by Cray & Norton Estate Agents. They were reliable and helpful. I highly recommend them!
Thanks Emma I really appreciate the review π‘ β¦
5/5
We bought a lovely property in Woodside Green from Cray and Norton. Archie is a lovely, polite and knowledgeable young man who promptly responds to all queries. β¦
What a lovely review, it really has been a pleasure working with you π‘ β¦
5/5
Cray & Norton have been involved in both our home moves in recent years and provide an excellent service with real care. Thanks to Darren and Marcel for their great work.
Thanks Marcus, it was a pleasure working with you both ππ»π‘ β¦
5/5
Such a well experienced and professional estate agent and very helpful team. A big thank you to Cray and Norton's team, in particular, Andrea, Lucas and Archie. The team was very responsive to any issue I had during my tenancy.
Hi, Hend. Thank you so much for leaving us a stellar review!
5/5
Excellent work from Darren and teamβ¦
Excellent work from Darren and team would thoroughly recommend
5/5
Absolutely outstanding people to deal with. Helped us from start to finish , thank you very much everyone at Cray and Norton β¦
Thanks for such a lovely review and for also giving my company your business. Darren and the Team π‘ β¦
5/5
Andrea has been so helpful throughout renting our property. Would highly recommend ππ» β¦
Thanks Louie and thanks for giving us your business. Itβs greatly appreciated.
5/5
We have worked with Cray & Norton on numerous occasions. They are an asset to the local area being a family run business. They are very professional, caring, with hands on staff and are a pleasure to work with.
Thanks so much for the lovely review, it was a pleasure working for you.
5/5
Cray & Norton made the entire process so easy for us, they were very professional, friendly and was always quick to answer any calls or questions we had. I couldnβt recommend them enough it was a pleasure. Thank you.
Hi, Jessica. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
Cray & Norton Estate Agents are a great firm! They provide an excellent service and take good care of their clients.
Hi, Julian. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
Great service for first time buyer, Darren was very helpful and communicative!
Thanks Akinyemi for taking the time to write us a lovely review, it was a pleasure selling you your first home ππ»π‘ β¦
1/5
Never show up to viewings. Claim they have a 10 minute waiting policy (More like 30 seconds) then ask you to wait 10 minutes as one of their agents "might show up". BUT if they don't then don't worry you can always rebook! Not. No wonder Manning Gardens is still on the market.
Dear Ellen, can you please contact me directly so we can try to resolve this darren@crayandnorton.co.uk
5/5
Very professional and efficient service provided by Cray & Norton, smooth transaction I must say. Special shout out to Archie Cray who has been awesome in this process.
Thanks for taking the time to write us a lovely review. I will give Archie a big Pat on the back and I hope you are really happy in your new apartment Darren & The Teamπ‘ β¦
5/5
They were so accomodating when we wanted to view the house several times before completion!
Thanks so much for your kind review. This is what makes Cray & Norton one of the best Estate Agents in Croydon. We just go the extra mile for all of our clients.
5/5
We really had a positive experienceβ¦
We really had a positive experience when renting through Cray & Norton, from the initial viewing to the signing of contract. Archie is very professional and reliable and responds quickly to all our queries
5/5
Recently purchased our home through Cray and Norton and are really pleased with the service and process, from start to finish. β¦
Hi, Sakina. Thank you so much for taking the time to write us such a nice review. We hope you are really happy in your new home. Darren & The Team
5/5
Good, reliable property management service, which they continue to improve all the time. Intro of online system Payprop has been a big help - thank you!
Thanks Scott, really appreciate the review and feedback π‘ β¦
5/5
I found Cray & Norton during a recent property search and they were great, in particular Tracy Robinson was wonderful from start to finish! She kept me updated with relevant properties, answered all the questions I had, helped me negotiate β¦
Thanks Jamie for your lovely review, itβs always nice to get good feedback, especially in regards to our staff π‘ β¦
5/5
Cray and Norton
Cray and Norton were professional throughout. Being a small family business it felt that you knew the whole team and everyone was happy to help. Cray and Norton sold out quickly and kept us informed about developments until exchange and completion. We were very pleased with our service
5/5
Great service
Cray and Norton sold our house within a few days of it going on sale with two offers on the first day of viewings. They were also very helpful chasing up other parties in the chain when it was required. Very happy with the service. Tom Goddard.
5/5
Recently purchased a property with this agent, I dealt with Marcel for the majority of the sale. Marcel's approach, his strong stakeholder management skills and efficiency made the whole process not only just possible but so much smoother. Would recommend and work with Marcel again - thanks very much again!
What a lovely review, I will give Marcel a big pat on the back ππ‘ β¦
5/5
Extremely polite and efficient staff . I love the fact they very attentive to customers. Would recommend to anyone looking to let or sell . A cut above the rest . Thanks guys
Hi, John. Thanks for taking the time to share your positive experience. We truly appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cray and Norton Estate Agents, Croydon won Gold.