Trusted Agent profile · Croydon
Verified
★★★★★
414 reviews across 4 platforms
323 Lower Addiscombe Road, Croydon, CR0 6RF
Cray and Norton Estate Agents's office in Croydon, at 323 Lower Addiscombe Road, is rated 4.8 out of 5 across 414 reviews on four platforms, including 331 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
331
Reviews on Google
This office
12
Reviews on Facebook
This office
10
Reviews on Yell
This office
61
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for Cray and Norton Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Cray and Norton sold our house within a few days of it going on sale with two offers on the first day of viewings. They were also very helpful chasing up other parties in the chain when it was required. Very happy with the service. Tom Goddard.
5/5
GoogleExtremely polite and efficient staff . I love the fact they very attentive to customers. Would recommend to anyone looking to let or sell . A cut above the rest . Thanks guys
Hi, John. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
GoogleThey made my sons house buying process much simpler! 😃 …
Hi, Alison. Thanks for taking the time to share your positive experience. We truly appreciate it!
1/5
GoogleAppalling disgusting - no service. Appointment confirmed via email for a viewing at 12.00 - estate agent Sam was a no show. On calling the office spoke to a quote 'Saturday boy' called Henry - who stated wasn't in diary - and he would try …
Dear Lynn, can you please contact me directly so we can try to resolve this darren@crayandnorton.co.uk
5/5
GoogleJessica has been an amazing agent... She was always available and kept us in loop throughout the process. She made sure that our messages were always conveyed to the vendor. …
Thanks for taking the time to write us a review. It was a pleasure helping you find and move to your first home 🏡 …
5/5
GoogleThis family run estate agents is an excellent company, very helpful, very friendly and very professional, they go above and beyond.
Hi, Carol. Thanks so much for taking the time to write us a nice review. It was a pleasure working for you and thanks for giving my company your business, it's greatly appreciated. … More
5/5
TrustpilotCray and Norton will sell you house 😊
The experience with Cray and Norton was great and this was because they actually care. They are empathetic to the needs of the seller and were flexible, reliable and respectful all the way through. Selling your home can be difficult and stressful however Cray and Norton releive that stress and take time to give you a bespoke and friendly service. They are able to give you a good market appraisal that is realistic and will work tirelessly to get your property sold. A great experience and I would recommend you use them. Everything you call they pick the phone, if you leave a message they call back and if you email they email back. Communication is one of their strong points and realism is another. Give it a try you have nothing to lose and more to gain.
5/5
GoogleGreat agent, very effective and straight forward. Totally recoommending it.
Hi, Norbert. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleAbsolutely first class at what they do and yet so down to earth. It all started with Marcel (and what a lovely chap he is) and he got viewings for my property in a matter of hours, Archie showed interested parties around and within a week …
Thanks Trudy, what a lovely review.
5/5
GoogleBy far the best Estate Agent in addiscombe. I have sold three houses through Cray and Norton over the past 13 years, every time my property has sold for the asking price within a few weeks of being on the market. A family run business with …
Hi, Danny. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleThe team of Darren, Marcel and Tracy made selling our house a breeze with great communication all the way and their total professionalism. I would recommend Cray and Norton to all and would definitely use them again.
Thanks William, it’s always nice to get positive feedback. It was a pleasure selling your Mum & Dads family home 🏡 …
5/5
GoogleMy sister-in-law had a very good experience with them. She recommended very highly.
Thank you for your review and do thank your sister 🏡 …
5/5
GoogleGreat service, friendly and professional. I highly recommend Cray & Norton Estate Agents.
Thanks Arianna, it's always nice to get a positive review 🏡 …
4/5
GooglePlease please please upgrade your website with filter that you can choose with available houses/flats. Because I so frustrating when you trying to find home when all the properties are rented. It will make for us easier and less stressful, because you are really good agency ❤️
5/5
TrustpilotCray And Norton make all the process so…
Cray And Norton make all the process so effortless, and I never felt the need to visit their office or chase them up as they got on with calm, warm, ease. Wheres other estate agents can feel so laboured and tricky; this felt like buying a coffee.
Thanks for writing us such a lovely review, the team wish you all the best in your new home.
5/5
GoogleCray & Norton helped sell my great aunts house. They were fantastic and made sure they accompanied each visit and really looked after her. I would definitely recommend them.
Hi George, it was a pleasure to work for your Aunt and the family.
5/5
GoogleThank you to all the team. Professional team and local knowledge, would use again.
Thanks so much for the lovely review and for giving my company your business it's greatly appreciated 🏡 …
5/5
TrustpilotI was delighted with the service…
I was delighted with the service crayandnorton gave The staff were perfect kind and helpful They are definitely the Estate Agents to use I would recommend them to anyone selling their houses 🏘️
Thanks so much for the lovely review, it was a pleasure working for you. Darren & The Team.
5/5
GoogleI’ve repeatedly used Cray& Norton due to the exceptional service they give from start to finish. Darren gives great advice with the marketing and Archie and Lucas showed my house to its best potential and sold my house within two weeks. I …
Hi, Julia. Thanks for taking the time to write such a lovely review, it’s been an absolute pleasure working for you 🏡 …
1/5
GoogleI have been renting number of properties from different agencies in London. I went for this agency despite the quite high fee compering to others because I liked one of the properties they had. Everything was fine when we move in. …
Dear Agata, can you please contact me directly so we can try to resolve this darren@crayandnorton.co.uk
5/5
TrustpilotWhat a great experience from start to…
What a great experience from start to finish They kept me up to date the whole time and really took the stress away from selling a property Never made me feel silly when asking question's, would 100% recommend for that friendly service
5/5
TrustpilotBest Estate Agents in Croydon!
3rd property sold through Cray & Norton and 3rd successful sale completed! Every time we have received asking price and they are honest and open through every step. Not to mention continuously proactive throughout the whole process. Cannot rate highly enough!
Thanks Sharon, it was a pleasure to work for you and Danny again and thanks for your continued business.
5/5
GoogleThe team at Cray & Norton are polite helpful and professional. Always readily available and super efficient, great experience! Couldn’t recommend them enough!
Hi, Lipstern. We appreciate the kind words and are glad we could provide you with a positive experience!
1/5
GoogleWe have applied to rent a property through this agency and the day we’re supposed to take the keys they’ve told us a document from the landlord was missing, a good agency would have checked all the documents from the beginning! Also the …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cray and Norton Estate Agents, Croydon won Gold.
