Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleFriendly and professional valuation and prompt marketing of the property. Communication was good and shared in a very timely manner. I was kept informed of progress, however there were times when I felt they were working for the buyer and not myself.
Natalie · 26 June 2026
Agent replied · 27 June 2026
Hi, Natalie. Thanks for taking the time to share your experience. We 100% was acting in your interests throughout the process but am really sorry you didn’t always feel that we were. I will make sure we act on your feedback and improve our service levels. We wish you all the best for the future Darren & The Team 🏡 …
★★★★★ 5/5
GoogleWe had a really positive experience with the team during our recent house purchase, Archie in particular was excellent. Their communication was clear throughout, and they were always quick to ask the owner any additional questions we had …
Chetan · 9 July 2026
Agent replied · 23 June 2026
Thanks so much for the lovely review and we hope you are really happy in your new home. I will give Archie a big pat on the back 🏡 …
★★★★★ 5/5
TrustpilotCray & Norton Estate Agent
Cray & Norton have been fantastic throughout the entire process from initial valuation to final completion. Darren & Archie in particular deserve a special thank you for their exceptional dedication and great communication in getting the sale over the line.
Brendan · 23 June 2026
Agent replied · 24 June 2026
Hi Brendan, what a lovely review, it has been a pleasure working for you and thanks for giving Cray & Norton your business, its greatly appreciated.
It's reviews like this that help make us Croydons CR0 best estate agent.
★★★★★ 5/5
GoogleCray & Norton have been fantastic throughout the entire process from initial valuation to final completion. Darren & Archie in particular deserve a special thank you for their exceptional dedication and great communication in getting the sale over the line.
Brendan · 23 June 2026
Agent replied · 23 June 2026
Hi, Brendan. We appreciate the kind words and are glad we could provide you with a positive experience!
★★★★★ 5/5
GoogleGreat communication through out the whole process. I would highly recommend and if I was to sell again I would use them in a heartbeat.
Mark · 24 September 2026
Agent replied · 25 September 2026
Thank you so much for the fantastic 5 star review and recommendation. ⭐️⭐️⭐️⭐️⭐️
Great communication is something we really pride ourselves on at Cray & Norton, so it’s lovely to hear that you felt well looked after throughout the whole process.
Saying that you’d use us again “in a heartbeat” really does mean a lot to the whole team.
Thank you again for choosing Cray & Norton. If you ever decide to sell again, we’ll be here to help, and we’d be delighted to assist anyone looking for a friendly, experienced estate agent in Croydon with their next move\.
Best wishes,
Darren & the Cray & Norton team 🏡
★★★★★ 5/5
TrustpilotOver the moon with service and…
Over the moon with service and dedication of the team at Cray & Norton! Can't thank them enough - happy to have found our forever home
Joshua · 18 September 2026
Agent replied · 19 September 2026
Thank you so much for your fantastic review! 🌟 We’re absolutely over the moon to hear how happy you were with the service and dedication of the team at Cray & Norton Estate Agents.
It was a real pleasure helping you find your forever home on Carlye Road, Croydon CR0. We know how important finding the right home is, and our team is committed to providing a personal, professional and dedicated service from start to finish.
If you’re thinking of buying or selling a property in Croydon CR0, including Carlye Road and the surrounding areas, our experienced team at Cray & Norton Estate Agents is here to help make your next move as smooth and stress-free as possible.
Congratulations once again on your new home, and thank you for choosing Cray & Norton! 🏡🔑
★★★★★ 5/5
GoogleWe have used this estate agent more than once.
Great service from the owners downwards.
Thanks to Darren, Marcel and Archie. …
Christopher · 3 October 2025
Agent replied · 23 November 2024
Hi, Christopher. Thanks for taking the time to share your positive experience. We truly appreciate it!
★★★★★ 5/5
GoogleCannot fault the service and professionalism definitely would use again. It nice to see people going above and beyond. Thanks Stef
1066Kitchen · 13 October 2025
Agent replied · 13 May 2026
Thanks Stef and it was a pleasure working for you 🏡 …
★★★★★ 5/5
GoogleCray and Norton have always provided excellent service when we purchased a property and in letting and managing the property on our behalf. They always respond immediately to emails, which is extremely rare these days, and keep us informed …
Sonia · 9 June 2026
Agent replied · 11 June 2024
Hi, Sonia. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleA great experience with Cray and Norton! Can’t thank them enough for their guidance and support throughout our house purchase. Would highly recommend
Ursula · 30 September 2026
Agent replied · 1 October 2026
Thank you for your lovely review. We’re delighted that our team could offer guidance and support throughout your house purchase. It was a pleasure helping you, and we wish you every happiness in your new home. If you’re looking for a friendly, supportive estate agent in Croydon, Cray & Norton would be pleased to help.
★★★★★ 5/5
TrustpilotCray & Norton
Cray & Norton, has managed our property well for more than five years, Lucas and Archie in particular have been brilliant in addressing tenants queries, setting up renewals, new tenancy and helping us.
Ismail · 23 July 2026
Agent replied · 25 July 2026
Thank you so much for your wonderful review and for trusting Cray & Norton to manage your property for more than five years. It means a great deal to us that you’ve been pleased with our property management service.
We’re delighted to hear that Lucas and Archie have been so helpful in dealing promptly with tenant queries, arranging tenancy renewals, setting up new tenancies and supporting you throughout your time as a landlord. Providing proactive communication and reliable property management is something we pride ourselves on.
If you’re looking for an experienced letting agent in Croydon CR0, South Norwood SE25, or the surrounding areas, our team is committed to delivering a professional, personal service that gives landlords complete peace of mind. Thank you once again for your continued support and recommendation, we look forward to managing your property for many more years to come.
All the best Darren & The Team
★★★★★ 5/5
GoogleI’ve been renting with this estate agent for the past eight years, and they’ve consistently provided outstanding service. The team is professional, knowledgeable, and always approachable, making every step of the process straightforward and …
Apex · 9 July 2026
Agent replied · 2 July 2026
Thanks Paul, it’s been a pleasure having you as one of our tenants for so many years. All the best for the future from Darren, Andrea and the Team
★★★★★ 5/5
GoogleVery happy with the team at Cray and Norton. Thanks so much for making the sale of my late Father’s property so seamless. Special thanks to Marcel, Archie and Darren.
Emma · 11 June 2025
Agent replied · 14 May 2026
Hi, Emma. We appreciate the kind words and are glad we could provide you with a positive experience!
★★★★★ 5/5
GoogleI have had a really positive experience with Andrea and the team. They’re not just professional but reliable and respond quickly to any queries. Thank you for your help and support with the move.
Marsha · 25 April 2025
Agent replied · 28 May 2025
Thanks for taking the time to write such a nice review and for being a great tenant 🏡 Darren, Andrea & The Team …
★★★★★ 5/5
GoogleI had a fantastic experience renting through Cray and Norton i have been a tenant for the past 3 years and they have been excellent,unlike other agencies,they are increadibly responsive whenever a maintenance issue arises repairs sorted …
Thembi · 9 May 2026
Agent replied · 16 April 2026
Hi, Thembi. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
TrustpilotA reliable, family run business.
A really communicative, friendly and family run business. They’ve provided great service in the 4+ years of using them with no complaints. Highly recommend.
Rachel · 13 August 2026
Agent replied · 14 August 2026
Hello Rachel,
Thank you so much for your kind review and for your continued support over the past 4+ years. It means a great deal to our family-run estate agency to know that you’ve consistently received the friendly, reliable and communicative service we pride ourselves on.
We’re delighted to have helped you with your property needs and truly appreciate your recommendation. As a local estate agent covering Croydon and South London, we’re passionate about providing a personal service across both sales and lettings, whether you’re looking to let a property, sell your home or simply need honest advice on the current property market.
Thank you again for trusting our family-run team, we really appreciate it!
Darren & The Team
★★★★★ 5/5
GoogleWe found Cray & Norton team very approachable, efficient and professional. We would highly recommend them for renting purposes and especially for managing overseas customers. Thank you
H · 23 July 2026
Agent replied · 24 July 2026
Thanks for taking the time to write us a nice review and for your continued business.
Cray & Norton have been established for over 20 years and we pride ourselves on providing a professional service to our Landlords in Croydon, South Croydon, South Norwood CR0, SE25, CR2 and the surrounding areas.
If you have a property to let or sell then contact Croydon's award winning, family run estate agent, letting agent today!
★★★★★ 5/5
GoogleA great team, very responsive and helpful thorough the entire house process! Special shoutout to Archie being super helpful during the viewings and answering countless queries.
Carlos · 14 May 2025
Agent replied · 22 October 2024
Hi, Carlos. We are thrilled to learn that you had a positive experience with us!
★★★★★ 5/5
TrustpilotArchie was excellent
Archie was excellent. On our first visit to the property he was easily able to answer all questions whilst showing us around and highlighting key features. He also quickly arranged follow up visits for us to access the loft and provided timely updates and responses. Would highly recommend
Sibella · 27 June 2024
Agent replied · 24 October 2024
Thanks for the lovely review, it's always nice to get great feedback.
★★★★★ 5/5
GoogleGreat experience renting out my flat. Lucas and Archie Cray are very knowledgeable and always on hand to give advice and guidance during the process thus far.
Penelope · 4 July 2026
Agent replied · 4 July 2026
Thank you for your kind review. We're delighted to hear you've had such a positive experience renting out your flat with Cray & Norton.
Lucas, Archie and the rest of our team are committed to providing knowledgeable advice and professional support throughout the lettings process, so it's great to know their guidance has been helpful.
Thank you for trusting us to let your property. Whether you're a first-time landlord or an experienced property investor, we're proud to provide a reliable, personal lettings and property management service in Croydon. We look forward to continuing to support you and helping you achieve the best possible outcome with your rental property.
Darren & The Team
★★★★★ 5/5
TrustpilotYou're on a sound footing with CrayandNorton
We found a firm family run serious agency who from the start genuinely wanted us to find the right buyer and worked hard to achieve precisely that. We felt that they always had our back and that they would strive to get the sale over the line.....we made the right choice over other agencies and would strongly recommend them to anyone who wants to sell their property...well done Marcel Darren and Archie and thanks above all for getting it over the line professionally and quickly
Frank · 15 January 2026
★★★★★ 5/5
GoogleArchie and Darren and rest of the Cray & Norton team did amazing job selling our dads house. The buyers was a nightmare , kept asking to view property again and again. Drop the price twice , did not have 10% deposit. Cray and Norton handle all these problems easily and professionally. Thank you and well done.
Sue · 16 October 2025
Agent replied · 16 April 2026
Hi, Sue. Thank you so much for leaving us such a lovely review and for giving my company your business, it was a pleasure working for you 🏡 …
★★★★★ 5/5
GoogleThe entire team at Cray and Norton were incredibly helpful to me as a first time buyer. Great communication, approachable, responsive and offered good advice about the local area and facilitating viewings and supporting my queries. I would recommend!
Louise · 18 March 2026
Agent replied · 16 April 2026
Thanks for the lovely review, this is what makes us Croydons best Estate Agent! We hope you are really happy in your new home. Darren & The Team
★★★★★ 5/5
GoogleGreat to deal with, the best Estate Agents in Croydon by far.
Alan · 24 September 2026
Agent replied · 25 September 2026
Thank you so much for your fantastic review.
Being described as ““the best Estate Agents in Croydon by far” means a great deal to us 🏡
As a family- run estate agent, we’re committed to providing an accessible, friendly and personal service throughout.
Thank you for choosing Cray & Norton Estate Agents in Croydon and recommending us.
Your kind words make the whole team proud! 🏡❤️
Darren & the Cray & Norton team
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