5/5
TrustpilotGreat experience
Big thank you to the First Avenue team and Matthew for helping me secure my one bedroom flat.
Agent replied · 25 December 2025
Thanks for your kind words
Trusted Agent profile · Croydon
1st Avenue Croydon reviews
★★★★★
234 reviews across 2 platforms
5 Saffron Central Square, Wellesley Road, Croydon, CR0 2FT
1st Avenue's office in Croydon, at 5 Saffron Central Square, is rated 4.5 out of 5 across 234 reviews on two platforms, including 184 Google reviews rated 4.6.
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Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleAshantay has been incredibly helpful throughout the viewing process. Her patience, and willingness to help made everything smooth and stress-free. Highly recommend her showing you around!
1/5
TrustpilotMade a enquiry to rent an apartment…
Made a enquiry to rent an apartment from 1st Avenue and firstly they didn’t get back to me. After the second attempt I phoned them and explained that I was ringing to enquire about renting one of their apartments. I spoke to a woman called Michelle and quite frankly found her quite rude, uninterested and unhelpful. She had no personality it was like talking to an automated service. She said that she would send me a link for an online viewing but never sent it. I got the impression she really wasn’t interested in renting me the apartment hence her uninterested attitude and failure to sent me the link for my online viewing. Won’t use them again
Agent replied · 8 June 2026
We're sorry that you had a poor experience with us. Michelle is usually quite good when if comes to looking after customers, so I'm sorry that you did not get the service you were expecting.
5/5
TrustpilotIt was perfect to meet with the team…
It was perfect to meet with the team they were so helpful so kind also Prashant did assist us for the property and he was so good, And the team is so professioanl
1/5
GoogleIf I could put zero I would, sacked me wrongfully then got me multiple parking tickets that they now claim can’t be cancelled after telling me for MONTHS the matter was resolved awful people awful company awful morals and pretty sure racist :)
Agent replied · 10 November 2024
At 1st avenue, we want to create an environment where our people can be their authentic selves and feel fulfilled in their personal and professional lives. We are committed to creating an inclusive work place where our people and our clients are united in celebrating diversity.
5/5
GoogleReally professional and have guided us through the viewing process
Agent replied · 15 April 2026
Great to hear, many Thanks!
5/5
GoogleAmazing service from Prashant in helping us secure our new flat
1/5
TrustpilotUn-responsive staff, tenants deposit holder
I am extremely disappointed the way they treat their customer. I rented a apartment through 1staveneue.co.uk last year 2020 during lockdown, so we could not visit the property and through video and information provided us we confirmed the property. The property were listed as "zero deposit" but when we like the property and informed our current landlord about our move, they asked us 5 weeks deposit. This was the first think they fooled us. Anyway we have to move so we paid deposit.
Agent replied · 8 June 2026
We're sorry that the landlord made a last minute change of mind. It's frustrating for us as well as you, we get that. Please accept our apologies on behalf of the landlord.
5/5
GoogleAdriano was incredible and really helpful. He helped us from the first step until the last. Great experience with him 10/10
5/5
GoogleI had a great experience with first avenue. Michelle was really helpful and helped us when we were struggling with our documents and how to send them over appropriately. Thank you for your patience
5/5
GoogleThank you to all the team at 1st Avenue Croydon, particularly Michelle, Janna and Emmanuel for all your help through the whole rental process from viewing my new property to moving in!
5/5
TrustpilotGreat service
Very polite and a great listener. Very professional service.
Agent replied · 25 December 2025
Thanks for letting us know!
5/5
GoogleJosh was terrific. Kept us updated with every property that suited us, even ones that weren’t online yet. Felt like we were listened to and prioritised.
5/5
TrustpilotNothing but positive things to say
Great experience overall and would highly recommend!
Agent replied · 24 September 2026
Thanks for recommending us
4/5
Google1st Avenue in Croydon truly stands out for its excellent service, thank you Adriano!
5/5
GoogleThe team was consistently helpful and accommodating throughout the whole experience. We had a cancellation of a viewing due to access issues at the last minute, but the team was able to sort a viewing out at an identical property at short notice, to prevent a wasted journey for us. This led to us successfully getting the property, so we really appreciated this. The team has also been very responsive to any queries we had, both over phone calls and email. Similarly, they have proactively kept us in the loop with any updates, without us having to chase. Our entire process of moving was kept as as stress-free as possible, and we have the entire team to thank for that.
5/5
GoogleAdriano was great, I highly recommend first 1st avenue for anything property related
5/5
GoogleGreat company, Adriano was really helpful throughout the process. Would definitely recommend.
5/5
GoogleAdriano was amazing helping me throughout the whole process, great company overall!
5/5
GoogleJosh and Emily were great in helping me the other day, excellent job. Would recommend.
5/5
GooglePrashant was very helpful, very friendly. Thank you for everything
5/5
GoogleAdriano and the team were very supportive, can’t complain.
5/5
Google1st Avenue made my move in to my apartment seamless as the letting agents are well coordinated and also very professional. Thanks to Michelle, who was very helpful in getting an apartment. Well done team!!
5/5
Googlewe contacted 1st avenue for two bedroom flat .Mr. Prashanth contacted us for it and was really friendly and helpful . They are with us throughout the process . All the staff janna, emmanual all have helped us a lot to complete the process . We are so happy and thankful to all .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. 1st Avenue hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
