1st Avenue Croydon reviews

★★★★★ 5/5

Google

Had a great experience with 1st Avenue, the staff are very knowledgeable and managed to get the keys to my property in no time at all! Thanks guys

Max · 30 October 2025

★★★★★ 5/5

Google

Prashant at 1st avenue was such helpful in everything. I would say that more than professional, I felt like talking to an old friend. What an amazing experience!!

Vaibhav · 11 July 2026

★★★★★ 5/5

Google

I was shown a property in the pinnacle by ashantay mentor, the experience was very professional I love the property and looking forward to moving in there

Gemini · 30 October 2025

★★★★★ 5/5

Google

Great experience. Prashant was amazing!

Brian · 16 December 2024

★★★★★ 5/5

Google

We were looking for a 2-bed 2-bath fully furnished flat in Croydon and were really happy to shortlist one in Saffron Square via 1st Avenue. We had an initial hiccup with one of the properties which we had shortlisted, but Michelle was extremely prompt in helping with a second viewing in the same apartment complex. She answered all our queries (since we are not originally from the UK, there were many) and helped sort us out in within 2 weeks time which is what we desperately needed. Thanks Michelle!PositiveResponsiveness, Professionalism

Palash · 27 August 2021

★★★★★ 5/5

Trustpilot

Viewing

I came in for a viewing and I am happy I did the viewing. It was very helpful and informative. Thank you 1st Avenue and Matthew for a pleasant experience.

Abi · 17 September 2025

★★★★★ 1/5

Google

1stAvenue running out of money! Be careful they promise you a lot in your viewing. Even before Corona pandemic they didn’t maintain flats anymore, they try to increase the rent at any cost, and try to find desperate reductions from your deposit in the end. The need for maintenance work is increasing due to the age of the buildings in Croydon. They do not even switch on the light in the Keats (Croydon) office anymore, looks like they can’t pay the electricity bill. Only two little bedside lights in the office. There is a reasons why more and more people move out and why they offer flats so cheap. Issues with tenants are rising as they accept everybody now; changing environment with people throwing things out of the windows, drugs smell etc. They put a site fence on the street were people throwing things out of the widows, at least people outside cannot be hit anymore. The entrance door has every week another issue and they are not fixing it. I am better not telling about the lift. Additionally, unfriendly and incompetent stuff. Assistants are now managing the flats, most probably because they are cheap. Stuff turnover is high. Stay away from 1stAvenue Croydon!

Rabastel · 10 June 2021

★★★★★ 5/5

Google

After 2 years of sharing houses in London, my partner and I decided to rent our own flat. We looked for some properties, contacted some agents (some very shady ones), until we found 1st Avenue which had some nice flats available. We managed to book a viewing before lockdown and Michelle was amazing. She showed us the property and answered all our questions. We loved the flat and the service, so we showed our interest straight away. Michelle took care of everything and we got the confirmation that the flat was "ours" about a week later. Unfortunately, with the lockdown, we weren't able to finish the move-in process in person and there was the chance we couldn't move in at all if the previous tenant would be in quarantine. As we had already given our notice to the property we were in, we were really afraid, but Erron kept us updated and facilitated an online move-in process. Everything went as expected and, when already at the property, we noticed that two situations need maintenance. We used the maintenance portal and reported the issues. Jodie was prompt on providing solutions. For all the reasons I mentioned above, we are really happy the 1st Avenue service.PositiveResponsiveness, Professionalism

Alexandra · 10 June 2021

★★★★★ 5/5

Google

Michelle has been very friendly, responsive and helpful throughout the whole process, she has always been happy to answer all of our questions and concerns. I have to mention that I was in contact with this agency before, around September 2019, and did not get a service as good and professional as the one we got from Michelle. I actually came across an agent with a very sloppy attitude, who I believe does not work there anymore. I definitely wanted to give credit to Michelle and her hard work. Well done and thank you!PositiveResponsiveness, Professionalism

Sara · 10 June 2021

★★★★★ 5/5

Google

Was very helpful and professional throughout the enquiry and viewing process. Highly recommend

Interactive · 27 September 2026

★★★★★ 5/5

Google

Very helpful.... Thank you so much Prashant.the process was so.smooth.thank you so much for your patience

Fourtune · 6 August 2025

★★★★★ 5/5

Google

Excellent customer care from Prashant and the Team.

Younis · 15 March 2026

★★★★★ 5/5

Google

Great estate agent in Croydon, the whole process was very smooth from the viewing with Michelle right through to moving in. The referencing process and all arrangements prior to moving in were really well explained by Emmanuel, Michelle and the team, would definitely recommend - we've had a great experience. Very speedy to respond to our emails and questions, much appreciated :)

Hannah · 10 June 2023

★★★★★ 5/5

Google

Asante was great at showing me the 3 properties, very informative. Currently going through the process of acquiring a property, fingers crossed!

T · 16 May 2025

★★★★★ 5/5

Google

She was ever friendly and made my viewing experience lovely.

Smart · 15 February 2026

★★★★★ 5/5

Google

A big thank you to Michelle @ 1st Avenue. I found Michelle to be very helpful and quick to respond to emails. We rent a few carparks at Saffron Square and 1st Avenue have always been helpful finding tenants for them. Would definitely recommend!

Steve · 9 June 2024

★★★★★ 4/5

Google

I recently rented an apartment through 1st Avenue in Croydon, and I am extremely pleased with the experience. The property matched the photos on the website perfectly, with every detail accurately represented, which made it easy to envision as my new home. Prashant, my main point of contact throughout the process, was exceptionally helpful and supportive. He guided me through each step with professionalism and clear communication, ensuring the entire process was seamless and stress-free. I couldn’t have asked for a smoother or more efficient rental experience.

Kedar · 1 December 2024

★★★★★ 5/5

Google

Had a really good experience with ashantay

Samantha · 8 October 2026

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, excellent staff, would recommend to everyone

Lee · 3 February 2026

★★★★★ 5/5

Trustpilot

Thanks to nikita and skye in the…

Thanks to nikita and skye in the property management they are efficient, hard working and very nice to talk to when issues come up would definitely recommend their property management services Thank you

Brenda · 25 March 2026

★★★★★ 5/5

Google

Had a great experience dealing with 1st avenue. Especially Prashant was really helpful and kept me informed with everything and got the process done promptly. Would highly recommend Prsahant.

Ankit · 1 December 2024

★★★★★ 5/5

Google

I had a great experience working with Emmanuel. Communication was excellent, and the referencing process was smooth.

Esther · 11 July 2026

★★★★★ 5/5

Google

I was a tenant in Pinnacle and I found 1st Avenue to be fantastic. My point of contact was Harriet and I always found her to be so very helpful, knowledgeable and polite. I would definitely recommend them. Thanks Harriet for all your help and assistance.

Joanna · 11 January 2024

★★★★★ 5/5

Google

Its was a great experience with the staff. Especially prasanth, he give us a good service . All over the team help us very well

Jeswin · 3 January 2025