5/5
GoogleHenley's are thoughtful and helpful. And they really understand their local market. Highly recommend.
Agent replied · 20 June 2024
Thank you Fiona, so glad we could help!
Trusted Agent profile · Cromer
Verified
Henleys Residential Sales & Lettings Cromer reviews
★★★★★
233 reviews across 2 platforms
15 West Street, Cromer, NR27 9HZ
Henleys Residential Sales & Lettings's office in Cromer, at 15 West Street, is rated 4.6 out of 5 across 233 reviews on two platforms, including 217 Google reviews rated 4.6.
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About Henleys Residential Sales & Lettings Cromer
Welcome to Henleys estate & letting agents your local property experts based in Cromer. We cover the whole of North Norfolk and we pride ourselves on giving a service to buyers, sellers, landlords and tenants which is second to none. Located on West Street in Cromer, the team is led by the owners Ryan Ratcliffe and Jeff Cox, both of whom were born and have lived in the area all their lives. Ryan and Jeff work in the office every day ensuring continuity and high levels of expertise and service. Between them they have almost 20 years estate agency experience in the local area. There’s hardly an inch of the local area they do not know! Henleys are available 7 days a week including evenings to ensure that we are here for our customers, but more importantly so that we don't miss any opportunities for our clients. We hope you find our website both informative and helpful but should you have any questions or queries then please feel free to get in touch with the team.
Reviews
Every review we hold for the Cromer office, from every platform, shown as written. First names only.
Google5/5
GoogleFrom start to finish, Henley's of Cromer were thorough and professional. We loved the friendly and supportive human interaction, which is now sadly a rarity in the modern world. Special thanks to Jeff and Eleanor, who really went the extra mile to ensure that all went according to plan.
5/5
GoogleThanks to Eleanor and all the team at Henley’s Cromer for making our house purchase a no stress experience from start to finish,they kept us informed throughout and we’re always available to answer questions and liaise with the vendors.
1/5
GoogleHenleys have a property that my wife and i like in Salhouse so i sent them an e-mail after a week no reply so i sent another e-mail after 3 days no reply so i phoned North Walsham branch guess what no reply i presume they do not look after their clients
Agent replied · 27 August 2023
We are very apologetic that we could not be contacted. We are pleased we have now made contact and we will ensure you receive the service that every one of our clients expect.
5/5
FacebookJeff and Ryan and Pamela are so helpful. We had under 2 months to find a place to live and thanks to Ryan and Pamela they managed to find a place suitable for us very quickly. We moved in within around about 2weeks. Definitely worth going through henleys for a happy home... thank you guys....
2/5
GoogleMy house was on the market for almost a year, I had a buyer, did most of the viewings myself and never had any feedback. Once my tenant had left the buyers pulled out and my solicitor was unaware.
Agent replied · 28 October 2023
This review has come as a bolt out of the blue as all through our working relationship, it was amicable and friendly. It is important to point out that you personally agreed to do the viewings and even then, when you couldn't do them, we stepped in, which we were happy to do. However, on some of the viewings you agreed to do, you didn't turn up. The fact is, your buyer withdrew due to the elongated timescales involved. This was directly attributed to the fact your tenants who were in residence at the time, refused to leave (although you told us it was no problem, "they will leave") due to the fact that they had a defective lease and their deposit had not been registered with the relevant body. We, as a gesture of good will, and at no cost to yourself, contacted all the parties including the council, the DPS and served the correct paperwork to your tenant. By this time, your buyers had lost patience and withdrew. You clearly feel that you have been mis-treated and blamed Henleys when it is very clear, the fault does not lie with us at all.
5/5
GoogleFrom start to finish Ryan & Jeff stuck by our side through a nightmare house move, failed house move, then eventual move. Nothing but respect for these guys. Loyal, professional, experts in there field. I would highly recommend Henley's if you want a bit less stress in your house move
5/5
Googlewe would highly recommend Henleys, both Ryan and Jeff are fantastic people to deal with and they help you as much as they can. There customer service is 10/10 there very kind and helpful boys, brilliant people to deal with keep up the hard work boys you guys deserve a medal!
5/5
GoogleIt was such a professional experience from start to finish. Staff very helpful. A massive thank you to Tom who offers the best customer service along with great humour. Thank you Tom
1/5
GoogleWatch them they have demanded a further months rent after keys handed back on s21 eviction. Not impressed. Flat had serious mould problem. Now trying to scam me as flat needs serious work to remedy. You have been warned
Agent replied · 28 October 2023
Unhappily, you review is wholly inaccurate. You were not actually the tenant of the property, your daughter was. She vacated prior to the Form 6a notice expiring and did not give notice, just returned the keys. The property was left in a disgusting condition with various personal items left including a washing machine full of wet clothing, freezer full of food, bags of rubbish attracting flies, soiled mattresses and stained carpets to name some of the issues. There was no evidence of mould in the flat at all. We feel that your review is not factual and is misleading and we would be happy to provide you with a copy of the checkout report with photographs of the condition of the premises to confirm the above and show that no mould was evident. We would also welcome your daughter making contact with regards to the outstanding rent due.
5/5
GoogleThank you so much for your fast and efficient professional service, I have no doubt you will have success selling my house, thank you.
5/5
GoogleJeff from Henleys is a real star. There was such a difference in his local knowledge and enthusiasm for the properties he showed, it was incredibly helpful in decision making. Henleys were unfailingly polite, factual, prompt and courteous. Thanks so much for all your time and help.
5/5
GoogleThis is the third time we have used Harrisons to sell our property and each time we have received excellent service. Eleanor has been absolutely superb, regularly keeping us up to date with the progress of the sale - I would not hesitate to use her, or Harrisons again.
5/5
GoogleI sold my flat last week with Henley's I was very pleased with the service I received. Eleanor was fantastic, she could not have been better, keeping me informed about what was going on all the time. I would have no problem recommending this firm.
5/5
GoogleI have very recently sold a property via Henleys and I can't recommend them highly enough. From Charlotte's fabulous photos & description of the property, to Eleanor's wonderful negotiating skills - I have found Henley's to be professional in the extreme, whilst retaining a caring, helpful attitude in what can be an anxious process from acceptance of offer through to completion. I thoroughly recommend Henleys and if I ever move to Cromer again, they will be my first choice of estate agent.PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookThankyou to Eleanor at “ Henleys “ for going above and beyond to get our difficult chain to exchange , there were many times we lost hope of it ever getting to the stage of us moving , she has been a Superstar and we would highly recommend “ Henleys “ in Cromer - in fact this is our second move with them but the first time was much easier so this time we got to see the great work that can be done if things are difficult 😊x
5/5
GoogleTom was great in keeping us updated throughout the process of finding our first flat, he was both professional and friendly and made what could've been a chore, very easy. Highly recommend.PositiveResponsiveness, Quality, Professionalism
3/5
GoogleAmazed that I sent an email enquiry almost a week ago re a property and no one bothers to reply:((
Agent replied · 20 June 2024
Hello Lyn. We are sorry you have not received a reply to your enquiry. We receive around on average, over 100 email enquiries every day , along with 200 phone calls. Dealing with such a large amount of communications, it is inevitable that a few slip through the net. Please call the office and ask for me personally. Regards, Jeff (MD of Henleys)
3/5
GoogleAmazed that I sent an email enquiry almost a week ago re a property and no one bothers to reply:((
Agent replied · 25 October 2024
Hello Lyn. We are sorry you have not received a reply to your enquiry. We receive around on average, over 100 email enquiries every day , along with 200 phone calls. Dealing with such a large amount of communications, it is inevitable that … More
1/5
GoogleLiterally everything you don't want from an estate agent as a tenent. Constantly lied to and miss informed, poor communication and rude. Multiple issues arose with our rental property, when informing them they would list the repairs needed only then to need to be reminded everyday after until they admit they'd forgot, lost the list or messages hadn't been passed on. Informed by multiple staff members that certain people for repairs had been contacted, on speaking to the people direct they hadn't heard from henleys. It's came to a stage where we don't ring them for repairs as it's not worth the hassle or the potential for us to be made out to be responsible for rectifying such issues. Can't wait to buy a property to leave this one, definitely won't be buying through Henleys. After reading the reviews on this page of them and seeing that employees have been giving 5 star reviews. My review is brief in comparison to the issues we have faced. Hope this helps people to avoid this company like the plague, totally inadequate service.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe purchased a property from Henleys Estate Agents,fantastic service.Gave us alot of information, about the property,always returned our calls & emails. Thankyou Simon & Sharon.
5/5
GoogleThank you for all your help and hard work, despite the extremely difficult times we are all in you have done everything and more within your power to help me and my family with the sale of our home and with finding us our next home. Without your assistance and know how, our move would have never happened when difficulties arose within our chain. We would not hesitate to recommend Henleys to anyone thinking of selling their home or buying. Thanks again for all of your help and hard work.
5/5
FacebookSUPERB SERVICE: As first-time renters, we were patiently guided through the application process by Pamela, who took really helpful inventory photos. We thoroughly enjoyed our property & were helped and advised throughout by Tom who is simply the best estate agent we have dealt with in all our 20 house moves. He went the extra mile to be fair to us as renters while representing his clients interests in an admirably professional manner. Thanks very much, Tom .You will always be the first person we contact when we are ready to make our next move. Kind regards, Ros & Paul.
5/5
GoogleI can say my property letting was most efficiently progressed and quickly concluded with a new tenant found and moved in a timely manner. A Big Thank you to Pamela for taking care of everytrhing. Great Job.
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